Freedom Mobile

Bought a phone on a Saturday as a birthday gift and they knew about it. It wasn’t available at the store and they promised to have it in a couple of days. Monday was a holiday. Waited until Thursday. They said it was coming in the afternoon. Called again and phone was not in the store but was for sure coming the next day. Showed up Friday 5: 30 pm and the phone was not there. They promised it was coming at 7: 30 pm and they wanted me to come back, which I couldn’t. Showed up on Saturday and after having to contact the manager, they found the phone somewhere in the store. Really bad service and communication. No manager to take on customer complaints.

Wonderful customer service experience.
Highly recommended to come here to Himanshi for upgrading your phone.

Himanshi was a wonderful help! Just did everything I asked her to. We had a really good interaction!

Himanshi made the process of switching to a new phone plan very fast, easy and stress free.

Quick, easy and overall an amazing experience dealing with Japesh. He is very knowledgeable and made the switch process for my father super quick (in and out in 10 mins). My father also forgot his car keys in the store and we received a call just a couple minutes before store closing regarding this. He went out of his way, on a Friday night, might I add, to wait for us to come back to pick it up. Wonderful customer service. We highly recommend this Freedom location if you’re looking to switch providers or get a phone plan! Thank you, Japesh for all your help!

Japesh was very helpful and patient, and he went into great detail about everything. Japesh was a big reason why I had such a positive experience here overall.

Japesh really helped me alot to buy my new phone very good service I recommend everyone to visit this store