Freedom Mobile

Antony is awesome customer service, he did a great job would recommend him to help you out.

The store associate failed to request my email address or pin number when I purchased a temporary SIM. Despite numerous calls to customer service to resolve unauthorized charges on my credit card, the issue persisted due to the absence of an email address. It's perplexing how an account was opened without accurate details (email address and phone number) Fortunately, Nakita later assisted in deactivating the SIM and empathized with my frustration.

I have learned that Freedom stores will no longer sell anything less then an iPhone 15. I assume there must be some sort of incentive to only sell an iPhone 15. If you are looking for an upgrade, less than an iPhone 15 just go to Bestbuy, they are awesome.

Just purchased an Iphone 14 from Hassan.
The experience was great.
Would definitely come back and recommend to friends

I was helped by a very friendly sales associate named Nakita. She is extremely knowledgeable and helpful. She went out of the way to help me activation of a new account and resolve issues with my Sim card with existing freedom mobile plan

Very upset, if there is a zero start I will choose it.
The reception is very bad inside the building in the same city I live. I have to pay 78$ for a horrible service. My husband switched to other company. The reception with customers service doesn’t work as well. My husband signed up a contract with them and now I am stuck other wise I have to pay 135$ to leave. Don’t trust them it is scam company

Wonderful customer experience with Avneet, she was very attentive and completely focused on our needs and what we wanted. Superior knowledge son all the store products.

The service was excellent at the freedom meadowvale Mississauga. Loius and Norman were fantastic

I went to Freedom today to get an upgrade for my phone, and Nakita’s service was immaculate. She really helped me with getting my new phone set up and find a way to save money so that I’m not paying an exorbitant amount of money for my phone bill. The process went smoothly and efficiently.

Amazing experience. Great service and such trustworthy transparency. Anthony & Hamza were absolutely amazinngg!

Antony provided awesome customer service in helping my dad unlock his phone. I think this is the best branch I have ever been to.

Excellent service. A got data upgrade on 2 existing postpaid lines at no extra cost when I added a new prepaid line, where I got an awesome deal with yearly plan. Highly recommended.

I received amazing customer service experience from Antony at the Freedom Mobile Meadowvale location. He was very friendly and guided me towards my first Iphone. I highly recommend for anyone seeking to buy a new phone to go to Antony.

Excellent service at this store they cater to Freedom Mobile they expected a shipment of flip top phones that I needed for my Mom the male clerk kept monitoring the shipment unfortunately It was my fault I couldn't get it I recommend this store if you are needing a cell phone they are located in Meadowvale

Very rude and unprofessional staff, as soon they know that you are not going to buy any product their behavior change, wasted my 20 minutes waiting on line and the agent sits on first desk refused to help as I didn't have my driver license with me, I kept telling the agent I just need some information and don't want to change anything and showed my health card, credit cards etc but he was stubborn and didn't help me at all, worst customer service.

I visited the Freedom Mobile store at the Meadowvale Towne Centre on June 8th. Anthony was able to switch me from a pre-paid to a post-paid service plan. Fast, excellent service. Thank you!

Sid did an excellent job. I would highly recommend his service to anyone visiting the store. He is the best

Sid had done a wonderful job! We are really so appreciative to all his effort. Lucky to work with such a professional, friendly, seasoned individual. Thank you.

Most Ridiculous Experience with Freedom, Nobody knows what they are doing. Anthony wasted 1 hour, doesn’t know a thing. I’ve been with freedom for almost 5 years, wanted to change number to corporations name, confirmed by customer care rep and was told to visit store, when I went there Anthony told me it’s not doable in postpaid and sold me another number under corporation’s name, charged me money, activated it and still my name was showing everywhere, instead of corp.on the account. Heights of miss commitment and miss-representation. Moving my business from Freedom as soon as I get first opportunity.

Sid was amazing he helped us upgrade two phones and an extra plan, great business man very helpful!

Thanks so much Sid for your excellent job and patience with customers. I appreciate your services

Needed a new phone after having technical issues with my old one. Anthony was incredibly helpful and knowledgeable. He was able to answer all of my questions and helped me set up my new iPhone as well with an awesome plan. Great staff at this location!

Excellent customer service by SAHIL, we were on hurry…. The service was so quick and commendable

I had a great experience at this location last week. Sid answered all of my questions and handled ensured that I left feeling comfortable about my purchase. You do not get this type of service everywhere. Very helpful and professional.

Incredibly bad experience with terribly disrespectful staff. Was directed by phone support to go in person for troubleshooting, then a man named Amir was a complete a**h*ole the minute my sister and mother walked in, acting very dismissive. His misogyny and Freedom's awful assistance during this time is the best reminder as to why to never stay with a company like this.

I just purchased an IPhone 12pro 256GB pacific blue and bought a case and screen guard worth 70CAD The customer care representative Akshay attached the screen guard. Just before I got into my car, I saw a dust particle was trapped inside the screen guard and went back to the store and the store manager Norman Brown told me they could not replace it and had to buy another and had to fix it by myself. This is how they treat their customers just after seconds of making business. There is literally no value for customers there. I would not recommend this store to anybody if you value your money. I am giving one star only because the system do not allow to put zero stars.

If you want someone who will be patient with you, numair is very friendly, even towards guests who aren't fluent in english.

Sid was fantastic! He took his time to guide me through the onboarding process and was even able to effectively market a promo to me which I'm happy taking advantage of.

I had a very professional and excellent experience at this location. SID was very helpful and cooperative during my process of buying a new phone. He was honest, direct to the point and good communicator. We went together to compare between the plans and everything till I reached a satisfying deal for me. I highly recommend him.

Wonderful experience from this location. A gentleman named Numair Ahmed helped me out when I was there. I went in to upgrade my phone and my phone plan. He made everything clear and did all the work. Very good hearted person as well very honest and respectful. I would definitely recommend anyone to go to him if you’re at the store. Clean location as well and good staff
11/10

The attitude of the staff is very bad, they do not respect social distance just if you do not bay something, they make you feel you no are welcome.my experience was a staff name Sid.he did not solve my problem because I do not speak English very well. I just wanted to buy a new cell phone.

Do not trust what the staff here tell you and read your contract before signing! Very shady place.

Very nice staff and always willing to help solve or troubleshoot a problem. Will always be grateful for the excellent service I receive here. Keep up the good work guys!

After trying the Freedom online help service and payment through my bank because my auto-pay was not working anymore and I couldn't fix it through the app or website, I went to this branch so that they can fix my auto-pay. The guy tried my credit card once and said it doesn't work and I don't know what to do! I asked for any guidance and he kept insisting that he has no idea what's should be my next step to fix the problem. I said that's horrible. He said I agree! I kept suggesting ideas while he slowly moved away from the table and opened the door for me. It took me a few seconds outside to think what just happened.very unique customer service!

My husband and I bought 2 screen protectors from the brand Pure. Gear for our new phones that are both Samsung Galaxy A71. The Pure. Gear screen protectors this freedom mobile sold us costed $40 which is really expensive for something such a horrible quality. The screen protectors broke multiple times in less than half a week after buying them. They should reconsider selling that product, I've found many 1 star reviews about this product from people from Canada and USA.

The staffs aren't friendly. Show no interest and provide short answer with no interest about your inquiry. One staff have angry stare and roll his eye at you with short answer.

If you go to this store I recommend talking to Sahil. He is a very kind and knowledgeable rep! He assisted us with everything we needed and wanted to know such as best plans and best devices. The dedication from him to helping us was beyond amazing we were comfortable the whole time with knowing each step in the process and how things worked! Thanks for a great customer service Sahil

Worst experience ever. More then two customers were escorted in while I was told to leave the store as only two customers were allowed in while they escorted in more then two after me.

One of the worst place where to order or to buy a service! They are lying you and hidding all kind of fees! Avoid this point of sell

Was helped by a rep named sahil, he had excellent customer service. Did a great job would recommend him to help you out.

Its only for the guy.sayan working over there I am giving 5 stars.sayan has good customer service dealing.i think he understands what the customer needs and he solves all queries.otherwise for the meadowale office I shall give 3 stars.

Wait time to talk was 20 minutes then talked to technician for 20minutes techies phone line was very bad he sent me to Meadowvale store replaced sim and connected to diffrent wave band to let mms recieve pictures.

The guys at Meadowvale are very helpful and help you out if you're in a pickle.very grateful for what they helped me with.

Poor customer service at this location. The males personnel working there are not customer focus at all and jump from one task to another. Do not recommend this location, you will end up frustrated and your issue not resolved as they will tell you to contact the device vendor.

In these CV-19 trying times the staff here did an excellent job of providing good service, professionalism and made me feel comfortable.
Thank you gentlemen!

This is by far the saddest excuse for a company and customer service I have ever seen In my life.

The manager of the store knowingly confirmed to me they had a glitch in their system after they took our money did not give us a receipt and would not provide any information other than technical support he then told us we would have to come back in 2-4 days just to cancel and get our money back after speaking to technically support considering the number they supposedly gave us was no activated. So no activated number yet they charged us and no form of receipt would be printed. This company should not even continue to reck havoc in our community.
The management and team are so poorly trained and have such lack of knowledge it is a joke to even consider this as a company. Very poor excuse if these People are the face of your brand.
Do not waste your energy going to this store!

Very good customer service, I was assisted by Sahil
He is your go to guy definitely
Very knowledgeable and was able to articulate the freedom mobile values
Helped me with my new phone and plan upgrade
Well done Sahil and all the best

I arrived 15 minutes before closing time. They helped me get a new phone and plan quickly and stayed past closing time to complete the transaction. The staff were knowledgeable (Nana) and detail oriented. All tasks were completed without issue.

The worse customer service ever in this particular store, never helped me to understand the problem with my account. Always tells me, there is nothing I can do, call 611. What the? !

Absolutely terrible customer service, I brought a friend with me who was thinking of switching to freedom, but by the time I left, I was thinking of leaving as well. Every word I said seemed to annoy the lady further starting from hi. Oh, she was also stating information that was blatantly wrong, not sure if its for own personal gain, i think she was just that out of it and lazy to care.

Sid is a nice team lead at Meadowvale Town Centre. He is patient, helpful and he answered all the qestions nicely.

Came in and dealt with a rep by the name of Nana, complete and total SCAM artist. He took my CC and driver’s licence did a credit check and opened an account in my name. After telling him I do not want to go forward with any services from Freedom mobile after reading the reviews he insisted on me just keeping the account open in case I decide to port my # over to freedom mobile I advised I want the account closed immediately and that I don’t plan on transferring any services. Nana then advised the account is closed and will dissolve in 3-6months. Sounded pretty sketchy but I turned a blind eye to it until I asked to get some sort of documentation indicating the account is closed. He said he has none to provide. Upon leaving the store I decided to call the call centre just to verify no # and or services have been added under my name only to find out upon calling the Freedom Mobile contact # there’s a pin on an account mind you a pin which I didn’t pick but rather Nana picked and didn’t provide me with.sketchy x 10000 SMH. I will be returning to the store tomorrow to get said pin that was added to an account that should be CLOSED. I regret not following my gut instinct something was off upon entering the store it’s pretty clear there’s some sort of fraudulent activity taking place in there.

Not too impress with salespeople. One girl was more interested in texting and the guy that helped us looked like he would rather do something else.

This is the worst company to be with. They don’t appreciate their customers so I’m canceling my plan

They lie to you for trying hard to get sales going. Especially the guy lean on wall or countertop. Unprofessional period. Please avoid this shop.

At the corporate stores, the employees are friendly and helpful, the privately owned ones, not so much.

I just wanted a few questions answered, didn't want a new phone at that moment but was very pushy. Kept telling me he was commission based.not how you make a sale. As I was walking out he kept on trying to sell to me.