I went and activated my daughters phone on Wednesday, Feb 23,2022 and the employee I was dealing with (Kanaiya S) said I was good for everything that I just had to insert the sim into the phone and she will be good to go, after paying debit the activation fee and monthly fee and setting up pre authorization payments later on the next day Thursday, Feb 24,2022 we inserted it into her phone and went to try it out to make sure it works and it didn’t we contacted by phone and used freedoms help chat on there website and yet no help at all so now I’ve paid for a SIM card and monthly fee that doesn’t even work and I’ve gotten zero help and she has started school in person so yet she needs a way to contact someone if needed and yet they don’t seem to care and are utterly useless. There only option was for us to pay again despite showing bank screenshots when we activated and paid by the location bayly south ajax. SUCH A SCAM HORRIBLE SERVICE! The one star is only due to obligation to post.
Freedom is known as the cheapest mobile service provider they always have nice deal than other place they got good offers on phone and stuff as well store is quite nice big and helpful guy who was working there have knowledge about the product what he is selling freedom now cover pretty much most part of canada mobile service area this store they got all post paid and prepaid plan and contract or phone itself if you looking for new phone freedom mobile is the best.
Unbelievable prices and the service here was very friendly and efficient. I would definitely recommend this company and this store specifically to all my friends and family the whole process at the store was very easy and quick!
Rep was informed and friendly. Was able to show me where I could save and get better service. Even though the phone I wanted wasn’t in stock they arranged delivery for the next business day.
Went in there Tuesday and got myself and the family signed up. We are happy with the service so far, got 20 gigs of data each. The service at the store was exceptional and the whole process was smooth and easy. Keep up the great work!
Just wanted to thank you guys for the wonderful and friendly service you provided to me and my mom, it made the whole move over to freedom mobile very easy and pleasant for us all!
Went into this location last week and got a great deal for me and my family. Very happy with the service in store and the coverage so far and now paying wayy less than I used to with my previous provider. 10/10!
The service was friendly and quick, got a promotional plan for myself and kids very happy with it. The store was nice and well maintained, didn't have to wait long and we were well taken care of.
I really was fortunate to encounter Shaz on Sunday (July 7) at this location who was a tremendous help regarding a situation with my cell phone. Had I followed the advice given to me over the phone by Customer Service, I would have wiped out everything on my phone, i.e. Photos, documents, etc. Instead, he had a very easy and practical solution to remedy the problem and it worked! Plus he was a very friendly and congenial employee who was completely focused on the customer's needs and happy to help. Thanks, Shaz!
I drive out here from Oshawa because I really love their service and they always provide me with some additional perks and deals that aren't even advertised on the website. Thanks!
This store is probably the best store i have been to. Great customer service and promo deals on accessory all the time. My friends and family all go here for their mobile needs.
Great place for costumer service always have promotions in store and the sales repetitiveness are very kind i think one individual that works their shahzz & Haseeb these the guys who hooked me up on the XS max and he really took care of me and got me an amazing deal be sure to check this place out and ask fro haseeb or shahzz these guys know what theyre doing