FreshCo Robertson & Moodie

Used to shop here all of the time but after my last visit I am just going to have to shop elsewhere. The quality is just not there anymore and the staples are EXPENSIVE. Butter is over 7 dollars a pound. I did go there mainly to pick up produce and in particular fresh ginger. The ENTIRE bin of ginger was rotten. And I mean come apart in your hands rotten. Have never seen anything like this at any grocery store. I stood there for some time going through the bin trying to find one piece that did not have rotten bits. I informed one of the store staff who was very polite but just shrugged it off.

On June 26 we bought a pack of chicken at Freshco in Bells Corners that said Best Before July 1st, but when we opened the package at home; the chicken had a bad smell. So we had to go to Loblaws and buy chicken again and threw out the Freshco one. They must have put a fake ‘best before’ date on it.

Unfortunately, one of the worst experience at our favourite grocery store.

I have been going to FreshCo from last 6 years at different locations. From 2018, I started to go to FreshCo at Robertson Rd.for grocery needs of my friends and myself. Throughout this time, the experience had been overall positive. It was our favourite grocery store with very diverse range of grocery items starting from fruits, vegetables, to pickles, and meat products (and a lot more). Throughout this time, we never had to bring back (report and return) anything due to any major quality issues.

One of the items that we would buy were the Bananas. We would go to FreshCo every week or so and would buy some green bananas which would turn yellowish in the following week and we would consume them.

This streak of wonderful experience ended on last Wednesday (dated: 2023-03-01) when we had our worse experience at FreshCo when we had to talk to the store manager to discuss the quality of the bananas that we bought (a little over 2 weeks ago, dated: 2023-02-11) and possibly return them. The bananas did not turn yellow even after waiting for extended period of time (We waited longer to ensure that there was really something wrong with those bananas. Attaching a picture of them with this review. The picture was taken at the time of writing this review and the bananas were still green). Our goal was to provide feedback of the bananas that were sold at FreshCo.and our expectation was that the store manager would take responsibility of quality of these bananas, would forward the feedback for better quality control, and would take the bananas back. I requested the manager to inspect the bananas. However, the response was quite the opposite and unbecoming. The store manager completely failed to listen to us and ignored to taken any responsibility completely. The store manager also refused to return the items stating that the return policy was 14 days. The response was very negative in a way that whatever I would say, the store manager would respond with one sentence that i.e. "it has been over 14 days". I even asked to provide me with the phone number of the customer-service/management and the response was still the same i.e. "it has been over 14 days". I was completely disgusted with how I was treated by the store manager and I left mentioning that I would write a review on this. The store manager responded with "You can write a review but it has been over 14 days". There was no meaning of the conversation after all this and I left.

I wished the customer service was better at FreshCo and I hope that this is just a rare event. I have planned to forward the same feedback to the FreshCo.customer care/management.

Most convenient place for groceries that still offer price matching.
I always have a nice time shopping with them.

If you ever want the berries advertised in the flyer, make sure you get there before 2pm. They never restock them

Need more cashiers Thursday to Saturday lineups are to big and halal section is very limited and sold out most of the time

They have a great selection of products as well as friendly staff.for the most part.
We all have those days lol.
Unfortunately, FreshCo you received this 4-star review from me, is your aisles are needing a slight reorganization otherwise keep up the great work

I was trying to price match items and the cashier had NO patients she informed me that they don't price match a great number of stores like Metro & Loblaws their main competitors.

Afterwards I tried to redeem the advertised promotion, spend 150 dollars and get 1500 in scene points. She wasn't even informed of this promotion and said I didn't qualify when my bill was $160. She just couldn't wait to get me thru the cash even was confrontational asking "if we had a problem" I was *SHOCKED* absolutely the worst customer service in my opinion I wont be shopping here! Giant Tiger, Metro anywhere but here!

Fresh co has best variety of international grocery among big name grocery stores.

This center is particularly good because it is not too crowded and shelves are properly arranged

Great prices, on lots of items
Friendly, good local national & international selection of food.

Some items on sale were not available
Missing spice like ground cumin
Only two cashiers were working so the check out was longer.

Great place to shop, lots of fresh fruits and vegetables! Friendly helpful staff, and lots of free parking. Found the place to be very clean, and good prices too!

The staff are very friendly at this location. It's too bad that the groceries are a little pricey.

This one seems a little smaller than my local Freshco but still pretty much the same products and great prices

The staff are very helpful. I wanted to buy 30pk eggs that were on sale, but they happened to be out of stock that day. The guy who was organizing merchandise told me when they had a truck coming in, and suggested I could call the store before coming in to check if there is new stock at that time. Definitely made my day. Merivale and McArthur Freshco suck.

I asked for help in the meat department from 2 produce clerks one answered idk the others said there's no more of what I was looking for without even checking. I was looking for something else asked a 3rd person he was like I can't help you.
Get to the cash the cashier says my total was 22.85 so I hand her 23 and she's like no it's 33.85

The staff here have gone above and beyond multiple times. I feel like a costumer that matters whenever I have a question or request. Congrats to the entire team for impressing me time and time again. Thank you so much!

This was the best place ever people were friendly I got everything I needed it was the first time I was there very happy thank you keep up the good work

I was lucky to buy a watermelon for $1.88. Seedless, really juicy, had a nice crunch and fresh. I haven't had a good watermelon like that in many years.

Great prices, friendly cashiers and close to home make this a great 1st stop on my weekly grocery run.

Not as good the one in Merivale. Seems like Management and staff doesn't care as much for cleanliness or fresh produce. However they do have good deals.

You are my favorite grocery shopping place but today it was heart warming to be welcomed by a friendly elderly gentleman big beared wish read his name. But he was looked happy, friendly and gave instructions politely about the store and later when I saw him inside he was reminding people to follow the arrows politely. Kudos to you during this oendamic being patient and friendly with public. My feedback to this store has always been top rating for price and product and there was no impact customer service ever. This time 100%. Please do that k him from my side and do read this note him and all as he is a great example of customer service.

Staff: great. I get along with all of them.
Products:
Non produce: great. Competitively priced. Great selection.
Produce: all, they get all the Sobey's produce that is getting a little long in the tooth. Take those boxes of tangerines or whatever they are called. Often there are rotten ones in the boxes. They are just too old.
Broccoli: 2 day after buying it started to wilt. Now I know how to keep it fresh, but this was just too old.

I am very selective in my produce buying, and I will be very selective in any figure produce purchases here. In fact I prefer to go to Loblaws for produce.

Covid measures are wonderful. Double lines onthe floor for those people who like to follow directions. Cashier serves one customer and as they are bagging their groceries she goes to the next cash to serve the next customer.

Absolutely Excellent! Always has great deals and usually no line up (due to COVID) great people to help you find any product with a great attitude. I highly recommend shopping for all your grocery needs here

Pretty good Freshco, especially for migrants as you get number of South Asian groceries. What they could improve is keeping more varieties. Also, some of the South Asian green vegetables were about 2 weeks old due to which I couldn't buy. Would be great big it could be fresh or there's a way to know when they bring fresh ones.

Good store presentation, staff respond to questions, clear social distancing markings, good prices

My go to spot for food.

REFUSES TO HONOR LARGE IN-STORE POSTED ADVERTISEMENT, EXPECTS CUSTOMER TO READ TINY PRINT ON FLYER. LOST CUSTOMER PERMANENTLY

I've been shopping at this Freshco for years, staff are great, friendly and knowledgeable. The owner Todd is usually out on the floor assisting customers and his staff. One of his staff members in particular, Andrew is always helpful with customers who may need assistance with heavy items, and generally courteous and pleasant.

It's usually very clean and pleasant, except there were 2 customers without masks inside the store today. The staff didn't take action.

Well priced items with a lot of options available. The only thing was this place can probably use some organization as I saw few things that were of similar category but spreaded in multiple aisles.

Took an Uber to come here and store was
Closed even though their hours list them as open. Will not be wasting my money to come back here

I like the variety and how everything is organized. There's a pretty clear way finding system and customers respect as much as possible.

Warning, cashiers have apparently been told they do not need to wear a mask when behind the plastic barrier. These are the people handling every customers food and breathing on everyone's food. They are putting themselves and everyone they come into contact with in danger

This store had been my favorite until yesterday when I went there and saw one customer was picking his best mini-eggplants by touching and squeezing almost all those put there with his dirty hands. No hands disinfection was required when customers enter the store. So what that customer did was rather dangerous and disgusting to other customers. I told that guy that he should not do that but he just said picking is allowed by the store. A staff passed by but did not do anything to stop that.

Nice grocery store for picking up small items. Store was doing their part on disinfecting and making sure people are social distancing.

My wife lost her wallet with all her IDs and $200 but wasnt sure where & how. 2 weeks later a very nice gentleman knocked on our door to return my wife's wallet with all cards and $200. He said his store employees found the wallet and immediately passed it to their supervisor. It turns out this man was the store owner who took his time out of his busy schedule to drive to our house. Thank you Todd! I will forever remember this kind gesture.

I frequent this Freshco often, and have never had an issue until tonight. The lack of precautions, since the lifting of strict Covid-19 Government regulations, is unsettling. The spray bottle intended for cleaning cart handles before use was empty and left lying atop the garbage can, and was labeled Pine Sol. Pine Sol contains less than 10% isopropyl alcohol, and the recommended concentration is actually 60% for actually being effective in killing surface pathogens. Not sure if the grocery industry has different standards- regardless I'm not coming back here due to their lack of health and safety precautions. I gave the extra star for the good customer service, but took 3 away for the overall carelessness of precautions.

Very very bad experience of being fraud. There is one old aged lady who is doing cashier job and I asked her for price match for 3-4 items and she acted like she did.but she didn’t do anything and she was very rude to me. I guess fresco should hire some young and smart employees so that they can work very efficiently. You can see my bill below

They have put low limits on tons of items, stationed a bouncer at the front door, and expect people to follow arrows on the floor through their store. If I wanted to be treated like dirt I'd go to an airport.

Also, their bags are the worst quality I've ever seen and are very likely to rip before you even reach your car.

I was just there and the lady supervisor was worst ever seen in my life, She was rude and instead of opening a 3rd cash, she was just coming from the back and telling customer to not this n that out loud, she is giving no respect to clients, our family is never coming back to this Freshco