FYidoctors - St. Catharines

I had an eye issue required help. From initial call Diane very helpful. Set me up with Dr. Judy Wicks. She is lovely & knowledgeable. Also Jennifer at front desk was very friendly & helpful. She also administered tests on my eyes. From start to finish a very good experience. Thank you, Sandy Bussi

Very nice friendly staff. Clean new office location. They are very helpful understanding staff ALSO a large variety of frames

Dr. L. Willms is genuinely caring. Knowledgeable and smart she freely shares her knowledge in a non condescending manner. Highly recommend. Thanks to Michelle for her patience in finding new frames.

Dr. Marsh is an incredible optometrist. I have been very happy with his care and he is great with our kids.

Wow. I’m not even a customer here and they helped me out with some broken glasses. Definitely would recommend. People here look happy and it’s a clean, bright spacious interior with lots of people to help.

Loved our optometrist when we went to FYI doctors. However, on our last appointment we were charged an outrageous price for our glasses. When I say outrageous - I mean NUTS outrageous. As if that wasn't bad enough the person selling them to us did a terrible job of fitting them. We went back a week later to get that fixed and her attitude was so dismissive and we came away with glasses that still did not fit well. Won't go back as we have found another optometrist who is as wonderful as our was but they don't try to gouge us when we get our glasses AND is super cheerful if you need to come back for any reason.

I’ve always had a good experience at FYI Doctors! Their optometrists are kind and honest. And their staff is super helpful and friendly! I’m happy that they are my eyewear providers. Would recommend to anyone!:) and their new location is beautiful and spacious!

Wonderful staff and impeccable care - they have top medical care, great choice of Eyewear and wonderful supportive staff

The best experience I have ever had! They explained everything in detail, helped me pick out my glasses, and were so accommodating and fast with the delivery of my glasses! Never going to a different place and no this is not a staged review, just a very happy customer!

The manager at this location (Judy) called because I was in the clinic last year for my regular eye check-up. But it turned out that the appt was booked too early and my insurance coverage did not pay the expense. I was not very pleased to pay out of my pocket because I specifically asked to make sure that I was within two years since the last check-up appt.and they confirmed -yes. But when I paid my bills I was advised that my insurance was not going to cover the cost. I was disappointed but I had to paid it.
Today, Judy the manager, finally got hold of me to let me know that they are reversing the cost that my insurance would have covered because it was their mistake. "Well it made my day"
My husband and I have been going to FYI plus other friends that we referred to them because the service is good and the doctors are very knowledgeable and thorough.
Great service for going above and beyond tracing clients to give my money back.
Well done Judy. Thank you again.

I have given them a not-so-good experience but she made it right. Sm