Geek Squad

Saeed was a professional and competent service agent. The Geek Squad desk is very busy and the personalized attention everyone gets means having to wait for service. His understanding of my needs and effective actions made the wait worthwhile. I had to ask for service as people picking up products were clearly the priority rather than order of arrival at the desk. I get it but I think that should change.

Waited an unreasonable amount of time without anyone acknowledging that we were there. Payed for a lifetime warranty on screen protectors but bc one of the receipts wasn’t on phone, they sent us to customer service to try to find it bc apparently they cannot search at their cash. People were rude. Just confirms to me that Best Buy isn’t where I want to do business. Ever.

Saeed is the man! Thank you soo much for helping me out with my IT needs. This guy went above and beyond.

~ Motherboard risers guy

I met Saeed today in the BestBuy and I really liked his service. This guy is very helpful and honest. If you meet him, just go with his advice. Thank you so much

Brought my laptop with fan noise in. It's an old machine where replacement parts aren't available. Saeed offered to look at it and gave it deep cleaning to get all the dust out, and turns out the the problem was solved and I didn't need a replacement after all. Saeed provided quick, efficient service and was very knowledgeable, I'd recommend him wholeheartedly to anybody having technical issues with their computer.

Great service from Saeed. He helped me right away. I didn't know what to do. It was a laptop. Thank you, Saeed

Saeed was gracious and polite. He paired my new keyboard to my ipad without charge because he was a long time with another customer and I had to wait a while. It was great customer service!

Saeed and David gave us excellent service.after buying my computer they had problems with Bell email (not the only Geeks). After several visits they still provided an excellent service with a smile.

Nicole Lund

Saeed
Gave me outstanding customer service! He quickly set up my laptop to my satisfaction.

A été très efficace pour le changement de l'écran de notre ordinateur. Merci beaucoup Saeed pour ton service tu es très professionnel et tu fais un travail de qualité.

I went to 2 repair stores before coming to geek squad. They were not able to fix my laptop or retrieve my data. Geek squad, however, were able to fix the problem.
Huge thanks to Saeed for saving all my data and answering all my questions. He was very professional and helpful.

I received friendly and Professional service from Geek Squad at conventry. Saeed helped me with my computer, in less than 30 minutes the problem was fixed.i am very happy with the service.

I had an amazing experience and Saeed at Best Buy was truly the best. I will definitely come back here for all my needs.
Thank-you Saeed

Best service I’ve had in a long time. Really appreciated all that was done for me. Thanks Saeed

Saeed is a very nice and patient computer technician here in this geek Squad. He helps me to install apps in my new laptop and many other things! Thx him a lot

Very pleased. Saeed persevered and resolved my problem. I was very happy with his patience and perseverance.

I bought my Surface Pro in 2019 and second charger just stopped working yesterday. I popped into Coventry Road location this morning and received friendly and professional service. I left the store 30 minutes later with a new charger, more knowledge and better protection of my data. Many thanks to Saeed, who juggles multiple tasks and clients efficiently and provides excellent, reassuring customer service. He is a great ambassador for Best Buy!

Saeed at Geek Squad was very helpful, polite and professional. Installed a new fitbit for me.

I wanted to get a hold of the customer service, I had to call them at least 6 times, there is no real human being to serve any customers. Horrible service. BEST BUY Please have look!

I Signed up for home protection when buying a laptop. They gave me a free month due to an employee misunderstanding. BUT ACTUALLY, they added the cost to my account and now I have to pay it off before cancelling, which can ONLY be done over the phone (the wait is terribly long). DONT GET GEEK SQUAD PROTECTION

My daughter took her computer there to be repaired November 17,2020- it still has not been fixed, it needed to have battery cable connection which never was put back on properly, it’s been 4 months now!

I received an email from them saying they would withdraw an automatic withdrawal for a one-year renewal (which I had already cancelled). The email says the amount is being withdrawn TODAY and if I don't want this renewal, to call them. I did call and they said, sorry, but the withdrawal is already done! Stay away!

I've heard terrible things about Geek Squad for yeeeears.but now I need repairs so I've been looking around. I asked a friend who had been there and she said " you just have to be lucky with who you get". Who needs luck? I want professional, knowledgable and qualified service techs. So greatful for these reviews!

Bought a laptop in 2018 and we changed cards on the account (for Geek Squad) but someone on their end canceled it so when i brought my laptop in to fix it they said i owed $800 if i wanted my geek squad back and after 1 month they budget and said just pay $200 because its geek squads fault.so i got my laptop back within days after a motherboard replacement and updates the laptop started chasing and as well just was slow (even with a new motherboard) and now its been with them for 1 month and they knew they day i brought it too them i needed it back ASAP for school that is starting for me within then next few days and still nothing NO CALLS NO EMAILS NO UPDATES HORRIBLE HORRIBLE HORRIBLE i've had so many issues with Geek Squad and there HORRID Help

I brought my pc that I built here. It had stopped working, and I didn't have time to diagnose the issue. I payed 70$ including tax for them to tell me which piece of hardware had become defective. A few days later they call to tell me that it will need to be sent to their "factory". I went to pick it up and to get a clear answer. There, I'm told that the motherboard is defective. Ok, good, now i know. Wrong. I kept proding, asking about how he knew for sure. Then he admitted to me that he was not able to check the cpu. So it might have been the real culprit. He even admited to me that, if the cpu was the culprit, then when i attached it to a new motherboard, it could fry it too (that was why they could not test it for me, they didn't want to risk their own equipment). Can you believe that? Then I asked how likely it was if my power supply had caused a surged that fried the motherboard. They answered, maybe, could very well be. Fantastic. I have no idea whats wrong and im down 70$. I understand that they did not have all the equipment necessary to run these tests, but they readily took my money, and for that reason i have to encourage you to go to any other computer repair shop.

I think they thought they didn't need to figure it out since most people would have agreed to let them send it to their factory (another 110+$).

This is the worst sort of behavior for a company. They promised to tell me what was wrong with my computer, and they banked on me not asking tok many questions. Do not go here, they just want your money.