Gibbys Electronic Supermarket

Awesome communication and speed of delivery. The refurbished product was at an amazing price and looks and performs as if it were brand new. Gibby's is the best!

Awesome first purchase from Gibbys. Fellow named Shawn helped me get the perfect home audio receiver shipped same day which I received next day! Fantastic communication I'll be doing more business with Gibbys!

Had another install done now on my 3rd and expecting to be doing more in the future. Easily the best car audio specialists out there. Just had my 04 Colorado done. Was helped by Ken and Roland. Those two are awesome explained and went through everything with me and explored my options. Thanks again to Roland (installer) and Ken. Will keep coming back. Great prices and wicked installs. Thanks again Matthew. 100% recommended!

I recently purchased a Klipsch Cinema 800 5.1 soundbar from Gibbys online. The price was incredible, over $500 cheaper than any other sale price I could find for this product. The bar itself sounds fantastic. The free delivery took 2 days which was surprising. The staff at Gibbys were very helpful and even allowed me to use a discount code after I had already made the purchace. I will definitely look to Gibbys for any future electronic needs.

Well i try my luck question my self if i try or not i buy a pair of bookshelf the price was so great but it was a B stock and i was not sure what i got my self into i give it a try and the polk reserve R100 was just as new can not find anything bad on it and works very well and i am very happy to cheer up thanks Gibbys

While contacting the store to inquire about the product I was after I was pleasantly surprised with efficiency and professionalism of sales people.
I got the info I needed over the phone and picked up the item next day without any issues or "discussion" some stores would insist on.

I have been checking their website for a while now, but never took it seriously. That changed with the first purchase, and even though there are closer AV stores, none of them have so much quality products in stock, available in store and online.

I ordered a product through Best Buy and they were the 3rd party seller. They just cancelled the order. No warning. No explanation. REALLY poor customer service.

I knew what I wanted (Denon X4700H) and Gibby's offered the best price. Helpful customer service, good selection, and fast shipping. Next on the list is speakers.

Great selection of products and pricing! My order was handled, shipped in good time and condition. Glad to have found you guys and most of all I would rather support local business in Canada. Thank you!

The products worked as they should and the shipping was fast. Staff handled my questions and assisted my final purchasing of my product which made the process seamless. Will use again.

I was very dissapointed in my experience with Gibbys Electronic Supermarket. I will not return as a costumer. Here's why:
I ordered a Sonos speaker. It was doing a clicking sound when I was handling it. So I called costumer support and they told me to return it. I did. They then refunded me only part of my order because they said there was no default with the product (my husband, my friend and I all witnessed the clicking sound). They agreed to refund a part of the fees it was costing me in good faith. My bad was that I didn't read all the captions before ordering and trusting the company. Will not buy again. The only reason I'm putting a star is because I loved the product and would have kept it if there was no default.

Purchased some Marantz electronics from Grant V recently. He gave me a great price and was very easy to deal with. Package was shipped out same day. Would definitely do business with them again.

I knew what I wanted (Denon X4700H) and Gibby's offered the best price. Helpful customer service, good selection, and fast shipping. Next on the list is speakers.

I've been dealing with Gibbys and ESM for many years, since the merger I've found the new Gibby's Electronic Supermarket has really come into their own as one of North America's premiere consumer electronics stores, selling not only great products but providing excellent customer service. I have owned several Paradigm speakers bought from Gibbys along with Audio/Video Receivers, Power Amps, Universal Disc Players and most recently (edited Jul 2022) a new subwoofer in my vehicle; it's clear they've long provided amazing products such as the Pioneer Elite Kuro plasma models before they sadly went out of the display business, Anthem, Panasonic plasma, Paradigm studio and signature lines and now the award winning OLED sets from Sony, LG and Samsung. For the home, business, and on the go whether it's your boat or your vehicle, you have come to the right place. Competitive pricing, two established owners working in synergy, a great support team, Niagara Region is lucky to have such a winner for audiophiles and videophiles in Gibby's Electronic Supermarket.

Been using Gibbys to buy products for my own customers (@Instatek.ca) and the service is always on point. I recommend this company for their knowledge and also for the best prices around. Definitely going t continue buying from them.

All good. The massive LG C2 77" was shipped to me quickly, double boxed with everything received in good order. The stock of top-flight audio and video equipment is great here, and I will keep them in mind for more planned purchases.

Ordered a TV through their website as there pricing was competitive. Product was shipped on time to Toronto and the transaction was very smooth. Will definitely check Gibbys before just buying from Best Buy.

I had a car audio install done on my 2004 Chevy Impala SS. Install was done by Roland with Mike and Dan telling me what should be done. Roland tuned it all up and it sounds crystal clear and great now. Go to Mike in sale for any help super honest helped me out a ton. Again big shout out to Roland, Mike and Dan.

Dealt with Grant Vash in the sales department to purchase a Denon Home 540 Receiver. There was a fault with the HDMI output on the receiver. Grant had a replacement receiver sent out to me very quickly. Also dealt with Ian in their tech department to problem solve the first receiver that was defective. He was helpful in walking me through some diagnostics to check the receiver to make certain it was defective. He then emailed me a shipping label to return the receiver. As I live in a northern area it was great to deal with the purchase, return and replacement through email and phone. I will definitely continue to purchase from Gibbys. This is my 3rd purchase from them. Well done!

Bought a new item. Took over 3 weeks to arrive within the same province. Arrived in damaged box, unsealed, and item obviously used. Instructions and warranty card aren't even in the box. Offered $20 off the $115 price, or go to the trouble of returning and waiting another 3+ weeks for a replacement. Unacceptable, not the first time I buy from there, but it's the last time I buy from Gibbys.

I am very happy to have discovered Gibbys Electronic Supermarket. I have purchased a Denon portable Bluetooth speaker, Denon SACD/CD player and Technics "true wireless" earbuds in the last 48 months or so. Fast shipping and great packaging. No issues with the merchandise as well. A happy customer in Vancouver, BC.

Ordered a pair of paradigm speakers and they showed up in 2 days. Great Black Friday price. Second order with Gibbys over a couple years and a satisfied customer again.

I bought the 2019 LG C9 65" OLED which I loved for 2 years until a vertical dead pixel line popped up in the middle of my screen. I was furious knowing it was out of LG's warranty. Luckily I purchased the extended warranty through Gibbys which I NEVER do. The warranty process was unbelievably easy and I never had to chase them for answers. Dealing with Mike and Ian I was set-up with the 2021 C1 as a replacement within a week. They have a customer for life now and I just ordered the LG SP8YA sound bar from them. Highly recommend anyone looking for electronics to skip the big box stores and check these guys out.

I have been a customer of Gibbys for several years.
They have honest pricing and are customer centric.
A true Canadian company.
I have always have had good experiences and transactions always have gone so smooth.
Fast delivery and follow up. Very professional.
Thanks to everyone for working tirelessly behind the scenes to make my experience so painless.

Gibbys Electronic Supermarket:

It has the most advanced stereo equipment, receivers, speaker packages, etc.and I took advantage of this. I strongly recommend this company to all persons that want a successful outcome. The staff are very considerate.
In fact, the staff are outstanding as it offers services setting up stereo equipment, etc.and I am thankful for this. If I have any difficulty I shall call them. Again, I recommend this company to everyone for its support.

Ordered an amplifier and a head unit and received after 2 business days. Everything was well packed would recommend.

Purchased an open box Klipsch "The Fives" bookshelf speaker set - love the sound. The open box was repackaged like new. Ordered online, and on the summary I added the comment that I didn't like the use of Paypal. I was contacted via email and was explained to why it is necessary: due to fraud in online shopping. This is the only store that has every contacted me after a comment. Thank you!

Bought an LG tv in 2020 and currently having an issue with the screen. Emailed Gibbys through the online form on their website nearly a week ago and no reply. Not sure if they will look at tv or LG. Will up score or delete review when or if they reply to this email.

First order with gibbys. Easily found what I was looking for and bought it online with free shipping. Even was offered 10 bucks off after I placed the order by personal email from department manager. I’ll be back methinks.

Fast shipping, excellent price for my double din head unit. The item was unavailable almost everywhere else. Very pleased

Received my klipch speakerr, i knew I was missing something. These r51 m s fills in the void. Had them for an hour wow. Very pleasing to the eyes. They create a perfect Image. I could just imagine having a full set of seround oftheses.thanks again to the Gibbys staff to to bring quality. Next day delivery on top. Thanks again

Purchased a TV for a family member from across Canada. Outstanding service from Grant. Installation went smooth with a very professional Team from Gibbys. Highly recommended. Many Thanks Again Grant.

Experience with Gibbys was excellent. Great price and quick delivery.
Only suggestion would be to use someone other than FedEx for delivery as they are beyond useless. Boxes were left under carport away from my house, without knocking let alone getting a signature.

This store sells good products at competitive prices. First purchase was a receiver that I am very happy with. Just ordered a 5.1 sound bar. Excited!

Ordered from Gibby’s Online Store. Excellent experience and fast shipping. First package was missing two parts. They quickly remedied situation and parts arrived two days later. Will order again in the future!

I bought sonos amp from Gibbys, I'm very satisfied with that purchase, easy transaction and very fast shipping, Thanks Gibbys.

My Saleman's Grant give me a great service and support for what I need to setup my home theater I recommend to all.

Have done business with them for a couple years now always easy fast and competitive pricing. I'm in NB and my gear gets here in 3 days always no cost and in perfect condition.

As a first-time buyer at Gibby's electronics I came in with my family and Will and his staff members made us feel welcome showing patience and a scene of humor with my screaming three year. I went into Gibby's knowing I wanted a Alpine brand but unsure of the sound quality for my truck. Will was resourceful and took his time explaining how excellent those products will be for my application and did not try to upsell me with another brand, he was very knowledge with the multiple products that I acquired. Will provided accurate sound advice and he goes well above the standard customer service practice that you typically get from a electronic stores, for that matter any store.

Will actually worked with me and answered all my questions and helped me feel confident in my choices to help maintain a quality car audio experience, from a head-unit, component / coaxial door speakers, matching power amplifier, to achieve that Hi-Res soundstage upgrade I wanted for my truck. Definitely a quality package and he gave a better pricing off the sticker price all with-in my budget. Will even helped me bring my muilty purchase products to my truck without hesitation he's very professional and genuinely kind with a passion for electronics.

I'm thinking of upgrading my home theatre my next purchase will definitely be at Gibby's Electronics Supermarket.

Gibby's is very fortunate to have such a great salesman! "if there's a Will there's a way! "

I can not speak highly enough of Gibby’s Electronics! I was interested in buying two new televisions and was given the privilege of being serviced by Joey Decicco. Wow! What outstanding service! Joe was incredibly knowledgeable about televisions, their relative merits and their assembly. Joe was the consummate professional. With grace and a total lack of pretension he helped me understand what TVs to buy and with what, if interested, accompanying sound bars and wall mount versus free standing options. If you want a deeply knowledgeable, friendly, and no pressure interaction with a top notch sales associate Joe is your guy! What a terrific sales experience!

My wife and I moved into a new build and had planned out our location for the TV in the basement. Once we moved in we realized that the planned location would not work and now wanted to put it on an outside wall which did not have a power outlet.

We bought a 65 inch Samsung with the SONOS Beam. Joe, Hugo, and Steve did our install. They did an excellent job and fed the power behind the wall so we ended up with a clean install. Steve also tweaked up our SONOS system and gave me good advice about our UNiFi network.

I had a great experience with Shawn Chudoroschkow. He answered all my questions and made my recover buying experience excellent. I highly recommend calling Shawn if you’re interested in any equipment from Gibby’s

Gibby's, Rocks. I have purchased my Polk RTiA9 towers and now my Klipsch 12" sub. They have amazing sales and sell the best stuff. I highly recommend you check them out!
Cheers!

My experience with Gibbys was uneventful, which is a good thing. Staff was informative, and friendly. Ordering online with some businesses is not always something you are comfortable with but Gibbys is not one of them. I would not hesitate using them again.
L. Adams
Calgary

I ended up buying a TV for a little more than I had originally intended but I am extremely happy with it. There was no high-pressure sales agenda but helpful advice. They saw me hesitate and asked what would help me make up my mind. They ended up accommodating me. My wife is also very pleased with the purchase. Great experience.

I went into Gibbys to find a vinyl setup and was greeted by will and he help me out to find the setup I was looking for! Will was polite and very friendly and very knowledgeable! If you need any electronics will is the man to see at Gibbys!

Beware! Worst customer service. Be very careful if you buy something defective or want to return a product. They charge 50% and pretend it's damaged even if you have proof it's not and they don't supply anything to back their claim. Made a mistake buying from a 3rd party (Gibby's) on Amazon. Never again!

I bought a 7.1 Klipsch speaker system from them and they gave me a really good deal. The sales associate Grant was knowledgeable and very helpful throughout the process.
The rear speakers ended up being too big so I exchanged them for in ceiling speakers which was hassle free from Gibbys.
After all was installed I had an installation issue so I called their installation department and Dave gave me a couple of ideas to check and sure enough that was my problem.
This is truly a business that not only sells high end product but backs it up with professional salespeople and fantastic customer service. Tried dealing with the same type of company in Hamilton but received attitude and very little help.
Thank you very much and wish you all the success in the future.

I called to ask for a manager about a situation I had a few days ago days with a sales associate. He responded by saying the manager was not in for the next two days (!?)

The receiver asked what the situation was about and I said I'd rather speak to the manager and not name names. I was summarily hung up on. I called again to simply ask again and was hung up on again.

Bought a B-stock S750H recently and I was very impressed with Evan's customer service. Great communication and follow-up. The item arrived to Ottawa much quicker then expected. 24 hours into using it and works great!

Matt and Will are great. I had my surround system fail and i worked with them both to find the right one to meet my needs.i was not disappointed.

We bought a Audio-Technica AT-LP120XUSB-BK Direct-Drive turntable from them off Amazon in July 2019. I was initially a little nervous because it was shipping from Ontario but I was impressed with how well it was packed. It came perfectly! Unfortunately we left for a trip and I couldn't do an Amazon review in time but my hubs was very happy with his birthday gift!

Ça me rendait nerveux d'acheter une table tournante de plus de $1000,00 en ligne (Technics SL-1500c). En plus ce magasin n'est pas à ma porte. Compte tenu des stocks j'ai décidé de tenter ma chance. J'ai reçu un service rapide et super efficace. J'ai appelé à la boutique pour faire un suivi de ma commande, un certain Andrew ma servi et ma mentionné s'occuper de l'envoie lui même pour accélérer les choses. Le lendemain matin je recevais ma table avec 2 jours d'avance. À noter que cette table est présentement impossible à trouver en stock au Québec suite à de nombreux appels.

Ils ont très souvent en stocks des produits qui ne le sont pas ailleurs. Je n'avais jamais encore acheté avec eux. Je peux assurer que ce n'est pas la dernière fois!

Rock on.

Well first off I couldn't make the purchase on line so I reached out through email. Grant got back to me first thing very fast and very much appreciated. I called the store knowing what I wanted and asked it they could have it ready for me. Will was a great help and got everything I asked ready and was very nice knew what he was talking about. Big thanks to the staff here for great service and assistance. Will for sure be back

Phoned and ordered a AVR from them, knowledgeable staff (Dan) that went above and beyond to make sure it was shipped to the right place (rural). I ordered on a late Friday afternoon and had it by Thursday of the next week. The AVR is also great

The speaker I bought hasn’t been sent out after waiting for two months. I canceled it and waited for two weeks without refund.

Worst customer services experience, bought sony home theatre sound system (information was misleading on website) after full payment only received speakers and no receiver, many time called and emailed but no one got back to me, its almost 2.months now

Good luck on getting a refund. I returned the product, and they said I never did. I will never do any business with them ever again.sad part is it looks like I’m ordering from Amazon, but that’s not true, they are considered as a third-party seller. Never again will I order from a third-party seller. Nothing but a headache.

Friendly service, but highly unorganized and borderline unethical. I ordered a a receiver, bookshelf speakers and a subwoofer from Gibby's over the phone. The service over the phone was great, and the shipping was unexpectedly fast. Unfortunately they sent me a lesser version of the subwoofer I paid for, strike 1. This is an understandable mistake, and Gibby's quickly sent me a return label to ship back the wrong sub. Unfortunately they couldn't send me the actual sub I ordered until they could inspect the sub I returned. Once they received the sub and confirmed everything was in order, they let me know that they only have an open box subwoofer in stock, and even more surprisingly was that originally they wanted to charge me the full price for it, strike 2. After protest, they came back with a miniscule discount. At this point, I decided to cut my losses and buy the sub somewhere else and this is where, in my opinion, things became unethical. Once I asked for the refund, the Sales Rep tried to offer me a refund $40 less than what I actually paid for the sub. He tried to explain the reasoning over the phone, but the explanation was flawed, I directly asked if the difference in price was due to being charged for shipping, he said no. I asked to see a copy of the invoice and that is when I understood what was happening. In the invoice they had added a line item for the shipping cost, and then reduced the cost of the sub to cancel out the shipping cost, leaving me out of pocket for the refund. Fortunately, after protest, they quickly rectified the situation by offering a full refund, but if I had not pushed back or reviewed the invoice, I would be 40 bucks short.

In summary, due to there friendly service and wide selection I wouldn't steer anyone away from purchasing inventory in the store, but I would be cautious buying things online or over the phone. If you need to return something, please review the invoice closely so no one tries to pull a fast one on you.

I like Gibby even more, now that he has drawn first blood with our glorious "Member" Chris Bittle.

Mr. Bittle, why not understand the opinions and feelings of others before lashing out, name calling and threatening a constituent?

Remember, it is we taxpayers who pay for your upkeep.

Bait and switch Boxing Day bonanza with the bozos. Website was constantly crashing and stock levels incorrect for days after items were actually sold out. Brought back old memories of shopping at Majestic Sound and dealing with consummate grease ball salesperson.

William was very helpful and knowledgeable, creating audio solutions in a difficult configuration. Great job William. Cheers

I went to Gibbys for the first time this week with an idea of what I was looking for. When I got there I was very pleased with the service. As I arrived Jake helped me through the whole process trying to find that perfect home theater set. He helped me thoroughly finding a good speaker set with receiver. Now that the speakers are installed I'm happier than ever, and the whole experience I had with Gibbys and Jake was fantastic. I definitely recommend to go here for your audio needs.
Great choice, good prices and amazing service.

Thanks guys!

Our recent television purchase decision was guided by Sales Associate William Leighton. He is extremely knowledgeable in the electronics field and particularly in the wide range of products available in today's market. With his assistance, we were able to select a product that best suited our needs and we are more than pleased with our new TV. Thank you William!

I was looking for A Furman Power conditioner in Canada, and saw that Gibby's had the one i wanted in stock. I ended up buying 2 units at a great price. Dan was very easy to work with, he helped me through the Paypal payment deal. I had a CC issue on my end, I got that straightened out and Dan was kind enough to give me his cell number so we could get the sale complete even though he was done work for the day. That speaks volumes to me. This was Dec 22, he shipped it out on the 23rd, and i received it this morning the 29th as stated. I couldn't be happier with the service shipping and products. Will be looking to Gibby's for all my Audio needs now, and i live in another province as well, thats how impressed i was.

Very disappointed, I ordered 3.1CH Dolby Atmos DTS: X SOUNDBAR through Amazon for $598 on December 23 night, and after few hours December 24th they putted on additional discount and it became $499. I contacted the seller through Amazon, and Gibby's Online Team refused to apply the additional discount to my order and even before it was received.

Full slate of high quality electronics. Super-competitive pricing. Exceptional customer service. These people know their wares and stand behind their product 100%!

Great store. Very helpful, Will (our sales rep) came in on budget for a superior sound system. Thanks Will. We will be back to see u soon.