Glebe Pet Hospital

Don't take your pets here if you love them. They don't care about them; they care about money, and they will lie to you to get it.

I've been here twice. I was told I'd pay $350 for my three cats to treat some ear mites, but I left paying 500. They guerenteed me they would be cured in a month if we got the more expensive two-time treatment. A month and a half later, our pets are worse.

I went back stressed. They said they would do an exam and wouldn't charge us for it if they found ear mites.
Our vet and nurse were very passive-aggressive.

They tried to say our pets have no ear mites and claimed the brown specs and blood throughout their ears were earwax. When we questioned that, he changed his diagnosis to an ear infection and tried to sell us products.
Luckily, we were fully aware our cats still had ear mites. He was lying. I then asked, "If I go to another vet on the same day, and they say they do have ear mites, will I get a refund? "

The nurse got offended and yelled at us for accusing them of lying, refusing to answer our question

The vet said, "If anouther vet says they have ear mites, it's not because the treatment didn't work; it's because they got it from you within the time you left this clinic. " I pointed out to the vet that feline ear mites can't be passed to humans and vice versa, which ironically, he should know.

He tried to gaslight me into believing humans can give cats ear mites.

I made it clear that he can't take advantage of me because I'm young, and I knew he could be lying, and that I'd like a second pet clinic's opinion.

The nurse got emotionally aggressive because of the word lying and proceeded to ignore what I said and yelled that we leave immediately in front of the entire clinic and our cats with sensitive ears.

I think she had been caught in a lie and needed a way out.

We let her know that the lack of professionalism for a clinic isn't okay, you can't yell at clients.

She said my attitude gave her the right.

She proceeded to put her hand in front of my boyfriend's face and, with aggression, tried to keep him from talking while he was trying to reason with her (he was using a normal tone of voice with a calm demeanor.)

They made us leave, and we had to stand outside with our three cats in the snow waiting for our Uber.

So our cats are still in pain, we wasted $500 and Uber fees and have to pay for treatment from anouther clinic. I've never had such bad experience with a clinic before.

This vet was extremely passive aggressive and seemed like he was irritated by my existence. He barely looked at my cat and said my cat was fine then made me pay 600. He got extremely sick a week later and I believe is on the verge of dying.

This vet lies to you and the nurse is so sassy and childish!

They love ignoring your questions unless they can sell you something and give no evidence to back any claims they make.

Fantastic rabbit vet! I took my elderly rabbit to Glebe 2 weeks ago for an emergency visit and could not have asked for better service. We had a bad experience at a previous vet, but the staff at Glebe were understanding that our rabbit needed a very gentle approach. Unlike other places where we were told to have our rabbit undergo an extensive list of expensive and invasive procedures, the vet at Glebe simply did a thorough physical exam and determined that she had arthritis. With the pain meds prescribed, our bunny is looking and feeling healthier! I am so grateful for their expertise and kindness during that stressful time.

Excellent Veterenary practice with decades of experience. Caring staff with a passion for animals.

It has good prices but I wouldn’t recommend going there. The staff tend to be rude, wouldn’t even make eye contact and they would barely explain the procedures. Took my cat there, the vet was in and out in 3 minutes, almost without saying a thing. I had to keep asking questions to know if everything was alright and what to do next. It’s not a terrible place but definitely not coming back ever again.

I brought my cats and foster cat to this place since 2005.

This is the veterinary hospital of my choice.

The doctor is kind, compassionate; the charges are transparent and we'll broken down so one can see what he/she is paying for.

They also explain the procedure needed, the purpose of the procedure and the cost before performing any.

This give pet owner the choice on the timing.

I sincerely pray for health and happiness of all the staff and doctor of this hospital, I also pray for the continuous success of this place!

Been taking my pet to Glebe Pet Hospital for 13 years. Dr. Fattah is Wonderful, he is very personable, polite, and understands people. Very good at his job and ensures everyone is happy.
The staff are very helpful from booking appointments to ordering specific food the car needs.
Thank you!

Fantastic staff. They are knowledgeable and courteous. Just there for the pets and helpful if you have questions.

I have been taking my pets there for maybe more than 30 years. Many were rescued animals and Dr. Fattah and his colleagues and staff have always been great. Today, too. So good to see them again!

The most honest and competent veterinarian in the city. Don't waste your time with other places.

I hate coming here. Its always dirty and chaotic. Tedious admin problems literally 100% of the time. Vet himself seems fine, just needs better helpers

Worst experience ever
If you love your pet never take him there
They only care about money and they wont even admit your pet if its an emergency even if you are their client. They dont even know the meaning of kindness. I had to pay twice for microchipping my pet. First time they took our money and told us they will send us the serial number and they didn't. So we went back and inquired, they said he was never been microchipped and we have to do it again. They were even responding like we were lying even though its their fault and we had to do do it again.

Sorry to hear some people have been unhappy with the clinic. Dr. Fattah has been working there solo because of the shortage of vets and the great rush to get pets during the pandemic. I have been taking my dogs and cats there for a long time and found the clinic does not up-sell as others do and Dr. Fattah will make cost-saving suggestions. The care my dogs received has always been excellent. They are not an emergency clinic but regular appointments have always been a great experience. Many people are not prepared for the expense of caring for animals so think about it before you get one.

While they were very busy, and slightly rushed at the start, once it got down to properly explaining what they were doing and needed done they took the tine and made sure i understood. For both my and my cats first time to a vet, a very great experience. Thank you.

Amazing experience! Such a fantastic vet, very professional, and even made suggestions to save me as much money as possible. Definitely would recommend this vet to anyone looking for one!

I wish I didn't need to write this negative review, but the wellbeing of our pets is critical - I would completely not recommend the Glebe Pet Hospital.

We brought our cats in a few times between Spring 2020 and summer 2021 - we had recently adopted them, and Glebe is close to where we live.
But, we faced major lack of organization of our two cats' files, lack of compassion when we came in with concerns about our cats, and the lack of professionalism and respect overall.

Every time I came in for an appointment, I would have to remind the front desk staff, and then also the vet once in the room why I was there for an appointment. They would ask me details about our cats' medical history that I didn't necessarily know (because it's all in their files.and I stressed to them that I really didn't know everything because our cats were recently adopted), and then be disgruntled towards me when I didn't know the info. Which they should have on file. This was a tiring, repeated issue.

But the biggest challenge was frankly my interactions with Dr. Fattah. I brought the cats in with concern that they were losing weight too quickly on the diet we were told to put them on - I was dismissed, ignored, and made uncomfortable by he and the other male vet tech who made it seem as though my concerns were all just in my head. I got no guidance or help. When we brought our one of our cats to a different vet several months later, our new vet was shocked that Glebe hadn't expressed concern at the rapid rate our cats were losing weight, and that they hadn't listened to these concerns. (p.s. I love Dr O'Ree at the Alta Vista Animal Hospital).

Dr. Fattah would often express to me that we may as well just "wait and see" how our cats' health improved, rather than running certain tests or doing check-up appointments, with the angle that that would save us money. But I will gladly spend any money if you're telling me you think my cat may be ill and I should run a test.it was very puzzling, taxing, confusing conversations with this vet, every time.

There's a lot more I could say.but bottom line is I would entirely not recommend the Glebe Pet Hospital. They're disorganized, and don't put pet's health and care as the first priority.

Dr. Fattah has been caring for our animals since I was a child. He is caring and always matter of fact, which I appreciate.

I went here a few months ago to get my cats eyes looked at because she was showing symptoms of an upper respiratory infection. The vet barely examined her and said she was fine. My cat kept getting sicker until I had to take her to emergency where they said she had the infection (all along). This could have been avoided by doing a proper examination. Pretty disappointed.

Dr Hussein, if you read these then you should go back and read my email where all i ever asked for was to move the surgery a few days earlier and NOT TO CANCEL the lump removal.

I just read the last entry the file and horrified by the level of misinformation you were fed. I never questioned your abilities and the notes make a lot of "Claims" that are simply not true nor mine. If mistrust was an issue i would not have asked to move the appointment earlier and let me re-iterate that i wanted to do it all as we had discussed.

Had you taken the 2 minutes to talk to me instead of relaying messages based on someone else's interpretation, you would not have thrown away a 7 year relationship at a time when my dog needed you most 6 days from his surgery.

You are welcome to review the email i sent asking for the new apt and call me if you want. Elias

Had our cat neutered and vaccinated here. First interaction was shaky because the employee hated her job, messed up our appointment times and seemed very unethused about booking future appointments. When I called back apparently she quit, the vet is nice and quick.he does his job but not very descriptive could be because of covid ans curb side drop off. Either way all in all good turn out for our Jupiter. Just don't go here if you want a lovely connection with your vet lol they are busy

Brought my cat to this hospital to check about a URI and some missing teeth. The vet gave us antibiotics, told us that the URI issue is chronic, nothing he can do, but to take medication when it happens. We proceed to ask about the teeth, he answered “I couldn’t fix everything in one visit, you come back for the teeth in a different visit. I cannot treat the teeth when there is a URI going on. ” I asked more about the teeth because we do not want to treat the teeth in this visit but just want to know if our cat is in pain. The vet appeared to be impatient and annoyed, and said yes she probably has some teeth issue but come back for another visit.

The vet doesn’t seem to care, and I will not recommend you to visit here if you are looking for attentive and caring vet. I was here five years ago and it was a different vet, she gave the best care that she could when my cat was diagnosed with wet FIP. And that’s the only reason I am giving it a two star instead of one.

Great service with reasonable rates:) The staff and doctor are friendly and informative. I've tried a few clinics in the Ottawa-Gatineau area but this one far out-ranks the others. (From 4 years ago)

Edit, today: I just want to say a huge thank-you to the vet techs who have answered my numerous phone calls and questions this past week (and over the years). The staff have always been professional and patient despite how busy they are and how chaotic pet concern can be. Not to mention all the covid protocols. My Finn (grey & white) and Eevie (black cat) receive the best care here.

Took my dog for teeth cleaning. Dog's teeth were still crusty and breath still bad. 2 years later I had teeth cleaned at a real vet, and her teeth are very white, bad breath gone. I think they ripped me off!

This is one of the only well priced vets within the city limits. My dog had an eye infection and most places said $100 + just to see the vet, not including the meds needed. Their consultation fee was only $75 ($85 with tax). Total was $116 which was about what most places wanted just for the consultation. Thanks so much!

Glebe Pet Hospital is always super helpful whether in person or over the phone! I called about a sedative for my cat and I was given the information with lots of details and options on what would work best for my cat. Thank you!

I do not recommend this clinic. They did not take time to know my dogs needs, support post-surgery, or take strides to make my dog comfortable.

This is not my regular vet, but my 9 month old dog got her second round of vaccines and then her spay done at the GVH.

I thought the vet was fine after her vaccine, until I met with my current vet and the contrast was stark! Unlike Dr. Fattah, my vet checked my puppy's ears, told me how to clean them, asked in-depth questions about her health, and taught me loads while administering her vaccine. Dr. Fattah simply poked my dog with her vaccine, who growled at him, and then told me I needed to train my dog better.

Most importantly, my experience with my dog's spay was terrible. It was a curb-side pick-up after her surgery and I was left with my 60+lbs drugged dog after a very rushed handover. No information about care, things to look out for (like hernias or seromas), or information on care. My dog is a HIGH DRIVE working dog. When speaking with my vet (not Dr. Fattah) she said a mild sedative would have been recommended to manage her energy while she healed.

I never spoke with Dr. Fattah once throughout my many post-opt calls, as she developed a seroma and then an infection. The clerks are friendly but don't seem trained in veterinary health, and would leave me on hold for 5 minutes after asking to leave me on a "brief hold. "

The surgery site developed a seroma (which they drained), and then became infected. Though I sent in photos and descriptions, they never diagnosed the infection. I went back to my vet and thankfully was given antiseptic cleaner and antibiotics.

This vet is dirty, smells terrible, and shows no sign of caring for the pet. Because I am able to compare the experience with my other vet, where the clinic is incredibly clean, the clerk is hands-on and goes the extra mile to make my dog comfortable, I just know that GVH is not good. Look elsewhere, it will cost the same or likely less, and be a much safer experience for you and your pet.