Goemans Appliances Markham

Our contact at Goemans, David Bacher, was excellent - always willing to help and give advice. We bought all of our kitchens appliances from Goemans for our new house and and we would highly recommend them for their customer service and general ability to deal with our changing requirements.

I walked into the store and met Frank. I found him to be extremely knowledgeable about the appliances and he gave me alot of good information amount the different makers and models. I truly appreciate his assistance.
I didn't think I would get my appliance on time, but I certainly did.
I would do business with him again, anytime. I would also listen to him better. Thanks Geomans.

I have worked with Tim on multiple occasions to secure new appliances for properties under our management and he has been absolutely amazing in every aspect; from response to coordination, I know I can count on Tim and the Goemans team.

Great advice and services, Daren Lee @Goemans Markham. You have made the selection of brands and functions painless for me. Thank you! I really enjoy cooking with this set of new gas stove and range hood, very functional. … aside with the good look!

Daren is an amazing sales representative. He helped us through the entire process and looked after our concerns and questions both pre-sale and post-sale. The customer service who handled the scheduling of delivery and installation was very helpful and patient.

David always treats you like you are his only and best client. He gives you as much time as you need answers as many questions as you have and never makes you feel like it wasn’t a good question.

Richard was extremely helpful, professional and not pushy at all. We ordered our appliances a year ahead due to backorder. Throughout the year as I needed help or to add or change anything he was always happy to help. Even when I needed him to resend the specs or change delivery dates he was always positive and so friendly. He had great recommendations that suited our family.

Richard was an excellent salesman who looked after every detail of my purchase of a fridge and microwave. He provided lots of useful information regarding the products. The delivery team was super helpful and friendly making the whole purchase to delivery experience seamless. Thank you so much to the Goemans team.

A completely excellent service from start to finish. The sales rep Tim was very knowledgeable and accommodating to my multiple requests. Would definitely recommend Goemans for any appliance purchase.

We purchased a complete set of new appliances for our newly built home. David is super salesman, listened to our needs, suggesting appliances to fulfill our requirements. We’ve dealt with David previously as well and each time his service was awesome! If future if need any appliances, David will be our guy to go to! David keep up your awesome service, always with a smile,

Frank Rehani from Goemans in Markham was outstanding. He has great knowledge about products and is very easy to deal with. I bought my first appliance from him over four years ago and was happy to see he was still at Goemans. I asked specifically for him as it is a seamless transaction.

We had excellent service, starting with David Bachner in the sales. Scheduling department accommodated our request for delivery time. Delivery and installation guys arrived in time. Did a great job of installation. They made sure the washer and dryer were functioning fine before they left. Overall, a positive experience with our purchase from Goemans.

Horrible service. I bought high end appliance and got terrible service. One call with the service team will frustrate you beyond believe. They cannot think they read off a script

Great experience and wonderful product. Melly was a great help and provided excellent service and direction. Would definitely buy from Melly again. She knows the products very well!

I was very pleased with the displays of the products being sold with knowledgeable and respectful staff.
Would recommend Goemans to my family and friends.

Daren was very helpful and knowledgeable of the products. I would recommend Goeman's to anybody who asks.

Darren Lee was my salesman at Goemans. I found him to be very knowledgeable and very patient. He was able to answer all my questions and when required confirmed with his sources. He is very personable and a delight to work with.

Bought a dishwasher on line with help from on line associate
Delivered today. So far so good. Absolutely seamless. All promises kept with lots of feedback and follow up
So far so good. Installation on Mondaythat it is as faultless as my experience so far

Just purchased Laundry pair from Daren at Goemans in Markham. As with previous two purchases (for different appliances), the service was excellent and I would recommend to anybody looking to purchase appliances

What can I say but "Daren Lee" at Goemans, he has come through for us once again. First it was the new stove and now the new fridge. Daren is very knowledgeable on the product lines he supports and in both cases put us on the product that fit our needs perfectly.
His attention to detail allowed us to make the necessary modifications to our kitchen to ensure that the new fridge would fit perfectly when it arrived. The delivery was smooth and effortless and we have quickly established a new working relationship with our new fridge.
We trust Daren and if we have a need in the future we will for sure come looking for Daren, once again.

I would give NO stars if I could, one star is only to be able to leave review. The service from this company has been atrocious. Spend, spend, spend, take time off work to be there while repairs are happening. Our fridge has broken 7 times & tried to fix 7 times and STILL it keeps breaking. Now I'm having an issue again, and no help from Goemans. Apologies only go so far - fix the issues that YOU are selling people. I would never recommend Goemans to anyone, they will take your money & run.

Tgc51, devin, chez, deston, exceptional delivery, excellent service. Arrive on time and put my appliances in the right place carefully. Thank you!

I believe if Your company wanted the resolution to my problem you would follow up with fairstone and show me the documentations that I signed. I called your sale representatives as well as emailing your manager and sending a detailed letter but you told me that I should resolve the issue with fairstone and there is nothing that could be done. I gave your compnah 14000 business and you guys betrayed my trust without providing proper information about fairstone. I would never choose to finance from this company since I had the whole amount in my account at the time of purchase i only did it because your company told me that this is a free interest. I called fairstone to pay it off after two week the term was done but first if all their phone line for the head office dis not work and I received an invoice after few days that they called me and They already charged me 2000 dollars means 31 percent interest. I am looking for a resolution. You can ask Frank and he has my email address and you can email me to find a resolution also I want to know which branch of fairstone u applied for me.

TJ 52
Devin
Chez
Deston
Delivered my appliances and they were great. Service was great.

Great service from beginning to end. Darren and Eli were my sales associates and provided the best deals for my budget. They went over and above. Then, the follow up of delivery by email was consistent. Finally, the delivery crew was extraordinary and lastly the follow up by your team was the cherry on top. If you asked me if I'd use Goemans again for future appliances, I would say yes.

Very pleased with the purchase of a Bosch washer and dryer from Goemans. The salesperson, Riaz Khan, was an absolute pleasure to deal with. He provided excellent service and was always available to help with any questions and concerns. Delivery was slightly delayed but in the end, everything worked out. The people doing the delivery / installation were friendly and very efficient. Thank you Riaz.

A BIG NO go based on my experience.
If I can give 0 star, I will give it. I don't really do a lot of reviews so far. But this one is really bad.
My story is long, in short, if you want to purchase from this store. Please take care of both Sales follow up&Customer service job by yourself, be aware you should not only give detail info but check every step. Else you may experience a huge disappointment like me.
Then here is the story:
When I made purchase, I said I want to get delivery ASAP. Sales told me the appliance may get delivered on Monday but for sure will get delivered on Tuesday if Monday is not happen. Then told me Monday 9: 30am I should receive a phone call. I waited whole day Monday, no call, no delivery. I called back and Sales told me he will do follow up Tuesday morning as it is almost 5pm and people are off. Based on my first talk, I immediately checked online and found customer service off at 6pm, I called them and was told delivery won't happen on Tuesday. But if sales do follow up before 1pm Monday, it should happen. So even before sales person, I know Tuesday will be no delivery. And no surprise, Tuesday I was told it won't happen. Got a list of wrong info, my wife told me you are just unhappy with their service, not product. So I didn't cancel the order, just talked to the manager and he said he could try to give some promotion for my next purchase. I thought this is end of story. But when Wednesday came, another drama began. The delivery address is a condo. The earliest elevator reservation is 9: 30am, I made call on Tuesday and told them I reserved elevator at 9: 30am Wednesday. Driver came around 8: 40am, then called me, I tried my best to get there at 9: 04am. Driver already left. I made phone call immediately and asked if this can be fixed same day. Customer service said they will call back in minutes. Then I waited for several hours and call them in afternoon. They said they will handle it, the result is they can't do even on Thursday and only can do on Friday. I said please sent me an email regarding to where I can do complaint and escalation, again, nothing came. Friday morning, finally it get delivered. I'm crossing finger and hope it will be good then I don't need to check with this store again.
So end of story, I always believe human will made mistake, but if a purchase process has problem in each step while customer is already doing follow up, that can't be easily by excused as careless, that is a systematic failure. And at last, I, as a customer, take all consequences of all these mistakes

Spent over $35k with them. Picked up fan insert and when I opened the sealed box it was damaged. No ownership on the issue and sent me to the manufacture to fight for a replacement.

Never again. Highly do not recommend. They should not be in business!

Very professional, friendly and price competitive.
David helped us to get the best price and service

We dealt with Daren Lee. He was very informative on all the appliances we were interested in. He's very patient as we changed our minds a lot. Quick to return our calls. Looking forward to buying 2 more apppliances in the future.

Ordered double wall oven on Oct 2021, and still not been delivered until 22nd of Mar 2022. The delivery team is been not helping at all. I have asked delivery team to open application for me for a free installation because my contractor can not wait for the double wall oven any longer.on 15th of Mar, rep from delivery team told me they have to open application for me to apply for free installation, then on 22nd of Mar, another rep told me he do not know what happened to the application and told me he can not do anything. Worst service I have ever seen in my entire life.

Darren Lee patiently stood by us for a good 2 hours or more answering all our questions and showing us around. He made sure we have all options at our disposal to meet our budget. He never made us feel pressured or obligated at any time. He respected our space when needed but within arm's reach to answer questions. The showroom was clean, organized and easy to navigate. Tons of selection but not overwhelming. The entire experience was very pleasant and the service unparalleled. I highly recommend to pay them a visit and ask for Darren before going anywhere else.

Excellent advice from Frank Reyhani about new kitchen and laundry appliances. There was delay, obviously, in Goemans obtaining the kitchen appliances from the manufacturer due to covid supply chain disruption but the estimated delivery date was quite accurate. This enabled us to make firm installation arrangements with our contractor. The delivery team was on time, as arranged. We are pleased with Goemans’ advice and service.

Daren was a wonderful appliance specialist. He is so knowledgeable and patience. The delivery people are so polite and gentle. Will go back to get the appliances again.

Daren Lee was great to deal with. He answered all my many questions promptly, and helped us navigate buying all appliances for our new home during the pandemic. Delivery was on time (actually a bit early!), and the Precision delivery team were great - working well within a tight space. Overall a very positive experience. I highly recommend Goemans and Daren for A+ shopping experience.

Horrible customer service. I ordered a fridge, washer and dryer, microwave, stove and dish washer from them. Not once did i receive any follow up from the sales person and was not informed about delivery charges. I was also not informed that the installations are not the same day. Let's face it how often do we buy aplliances! This is my first time in 15 years. And i specifically told them the delivery time as i live on a condo and have to reserve the elevator and only certain times is available and they still mess up for me. I had notified the sales person the manager and the customet service dept and they still screw up!
I do not recommend them to anyone.

Large selection and appliances to select from. Warmly greeted by the sales team. Big space to roam about and view appliances. Answered all my questions and discussed options/competitors/advantages of various models. Took time to walk me through features of various brands. Delivery was quick after purchase.

Great, efficient, helpful service!
Walked in & was immediately met by a salesperson that too me to exactly what I asked for. Gave me great advice & choices based on what I asked for & not trying to up-sale me. Worked out all the details for delivery, removal of old appliances, set up. Will definitely go back to Goeman's for future purchases.

Absolutely delighted with the service from beginning to end relating to selection and delivery of LG Dryer. Tim at the store and both Ryan and Mike on delivery were cordial, patient and helpful. We received several advance indicators regarding delivery which was on time and seamless. Very professional and reliable.

Outstanding sales and service from the moment we stepped into the store in Markham, ON. Elly did a wonderful job in helping us to decide the right make and model of the applioance. The installation team led by Trevor deserves 7 stars. Great customer experience overall. Thank You.

We got a floor model dishwasher for a good price. Floor staff was helpful without being pushy. Delivery and installation guy was friendly and knowledgeable, and was in and out in under 2 hours.

We ordered a fridge and dishwasher for the office. The delivery guys were great, polite and on time.

We had the best shopping and delivery service from Goemans. Richard was very knowledgeable in helping us with our appliances and had followed up with us every step of the way. The delivery team was super professional and efficient! Would totally recommend to family and friends

I have purchased many appliances from Goemans in the Markham location. Richard K is my sales rep. Richard is amazing and very knowledgeable. He always find me what im looking for at a great price.

It was such a pleasant experience at Goemans, from sales associate to the deliveries. My sales associate Melly was able to provide proper advice to me, gave me competitive pricing, I was aware of what my options were within my budget, after sale response was quick and efficient and of course courteous. The delivery process was overall really great, other than some items were originally in stock, then it went out of stock once I rescheduled the delivery, so I had to wait much longer for that. Otherwise, all the way to the precision delivery people, they were all very pleasant and well mannered. I was very happy with my experience and have recommended to my friends and family already!

I haven’t received all appliances but the experience so far has been great. Elly is absolutely amazing - she is SO patient and helpful - I likely changed my mind 10 times and she was fantastic and accommodating- really appreciate her patience and product knowledge- looking forward to receiving all appliances. All specs were so organized and perfectly put together for contractors.

I would strongly recommend sales specialist Richard.he knows appliances very well and helps me a lot

We recently made a purchase at Goemans Appliances. It was a pleasure working with our sales representative. Our appliances were delayed due to large demand. Despite so, we are very pleased with our appliances, and the delivery. The delivery team took their time to ensure that our walls and stairs would not be scratched. We are now waiting for our final item - our dishwasher!

Great at billing c/c; absolute cr@p delivery & client service

I purchased all the appliances for my new house (~$15,000) from Goemans and the sales experience was fine.

Everything to do with the delivery and installation (that I had paid for) was putrid. I can’t imagine a more painful, time wasting, aggravating and inane experience.

The team from Miele that installed the dishwasher was excellent. Everyone else involved in delivery, installation and customer service ranged from mediocre to abysmal.

My builder, my wife and myself wasted so much unnecessary time because of these people. It seemed to be a deliberate strategy of deflecting and delaying. Trying to follow up with the people at Goeman’s was immensely frustrating: they were all consistently non responsive and disinterested.

Appliances seem to be commodities with the service and installation the differentiating factor.

THUS, ONLY SUGGEST GOEMANS TO SOMEONE YOU DISLIKE INTENSELY.

By the way, I went to Tasco’s in Richmond Hill (and dealt with Gilda) and the delivery experience was perfect.

But the joke is on me since Goemans owns Tasco apparently. Nonetheless, the Tasco delivery process seems 100x better.

Learn from my experience. Dave McMillan

I purchase a BBQ from Goemans…. From the moment I walked thru the door I was greeted by a sales rep. Transactions were smooth and the delivery of the bbq was exceptional! Three guys but the bbq in place and they were very polite and helpful.thank you for the great experience.
Marie

Our 10+ year old refrigerator stopped cooling on a Saturday and needed a new $500 part to be repaired. We decided that it would make more sense to get a new fridge. We had previously bought a washer and dryer from Goemans and based on that positive experience we decided to call them. Showrooms were closed due to COVID-19, but Frank helped us find a new, in stock fridge at a great price that fit our space and could be delivered on the following Tuesday. Being able to track the progress of the delivery truck online was great. The delivery and removal of our old fridge went smoothly. It’s nice to have a working fridge again after a few days of stuffing bags of ice from the variety store in our old fridge in order to save our bacon (literally). Thanks Frank and Goemans!

Melly at the Markham location was amazing to work with. She took her time getting to know our kitchen project, so that she could help us pick out just the right applicances to suit our needs. The customer service for the delivery was also top notch from the time they schedulled our delivery appointment to the day our appliances arrived at our home. Can't say enough - way to go Goemans!

Goemans Applicances is a place for your applicances, My sales associate Tim is experienced sales, helped us to chose our appliances. The delivery experience also very nice, they arrive on time and installed my Dryer and Washer, and placed other appliances in the right place, delivery man are nice and careful. Right after delivery, I also received a call from Goemans to ask how is the delivery? When I mention I noticed a minor possible bent on the dishwasher, the Reps ensured me that Goemans take customer concern seriously, and ask me to sent a picture of the appliance, and they will follow up. So far, this is a great experience!

We buy our 3 appliances in 2019 for our new home.and getting deley and deley from builder. Our sales representative Melly follow up every time we have bad news from builder and she keep her promise for all the discount we had order at the date will be the same.

Finally March 2021 we can move. And Melly told us bad news about the shortage for appliances because covid 19 supplier issues.
She even help us break it down for Multiple delivery without extra charges.

We would like to said thank you to Melly that help us follow up all the order of each pieces.

Thanka for your kindy service.

Service was well done and on time. The delivery people were very efficient. The installation was fantastic, especially when the crew knows how, better than this would be impossible.

I needed a stove quick & not to expensive. Elly was amazing took cae of everything from delivery and removal of old stove. It was effortless on my part. Thanks so much Elly made my life a lot easier.
Tony MEdeiros

I ordered our Danby Freezer from Melly Shum at the Markham Store. She was very professional and took my order, sent me the necessary paperwork right away. After that I got a message from your delivery dept.and twice got messages again advising me of delivery which took 4 days from ordering. The 2 men who delivered the freezer were very polite and I have no complaints.
This is the second time we have ordered appliances from this store and will not be the last time.
Thank you Goemans

It was a wonderful shopping experience for me. I strongly recommend that the sales representative mobilizes all his means to assist you. The staff who brought my order worked very kindly and very politely. Thanks Gemans thank you Frank

I worked with David Bachner at the Markham location and he was an absolute pleasure to deal with. It didn't hurt he has a great sense of humour. The delivery and installation were also seamless. I would highly recommend David and Goemans.

I needed a dishwasher in short order - Daren was able to spec out a number of in-stock options within my price range, and we set up delivery and install within a week. Very happy with my experience and the level of engagement from the team at Goeman's. Thanks guys!

My experiences are good after compare with other stores, no pressure and helpful. Richard listen what I want and highly recommended. We order full package from him. Thank you

I brought a Miele cooktop from Goeman at Woodbine store. Just take less than 45 mins.happy purchase because I brought the exact same unit because we don’t have to make any size change of my countertop. The next business day 8 o’clock in the morning the cooktop arrive and I spend a whole day for the technician to set up my new cooktop, but no one calls or show up till 5 pm. I make a call to the Goeman, the guy said the sales rep or technician will contact me tomorrow, unfortunately the next day no one contact me neither, they returned a happy customer to hateful customer, good luck.

I placed an order and deposit for a dishwasher late August and was emailed 4 days ago that it was finally in stock, along with a further payment request. I paid the full balance. Today someone from Goeman's phoned to say it was NOT in stock. I'm feeling very frustrated by the lack of proper communication, and the nearly 3 month wait, after having paid in full.

If I can give no star I would!
Terrible customer service!
All care to sell only!
Delivery scheduled and was told that will receive call day prior about delivery time, never received!
When called (being on hold for 1.5hr) regarding time was told that during loading in to the truck my appliance was damaged but nobody called me to notify!
After when I asked to reschedule my delivery, person on the phone hanged up on me or was cut off, but he never bothered to call me back knowing how long I was on hold prior and knowing my contact information!
After dialing again and being on hold again for over an hour I was told that delivery will be in one week! Needed appliances now due to renovation and kitchen can’t be installed without appliances!
Had to drive to Brampton warehouse myself to pick up my appliances (partial) as not all was available and without any reimbursement! Was told by customer service that will be called same day and will be offered reimbursement-didn’t happened!
Would not recommend this store!

Very disappointing experience with Goemans! We ordered a refrigerator on June 10,2020 and received it on August 22nd. Understandably during a pandemic there are "in stock" issues with products however, lack of honest communications with the store staff made this purchase frustrating to say the least. We were advised of scheduled delivery dates on three separate occasions before finally receiving the fridge on the fourth date. Needless to say our salesman was not available to take calls and rather then addressing our problem decided not to return our calls either.
I phoned their customer service department. No help there either. Their policy seems to be ignore the customer to the point of frustration. I was left waiting on hold for 45 minutes after requesting to speak to the manager there. The least they could have done was come back on the line and taken a message, regardless if they intended to return the call or not.
When we finally received our Whirlpool refrigerator and plugged it in; it made loud rattling noises. Being a Saturday, we called the store and were told the noises are to be expected.
This entire purchase has been an exercise in frustration!
Goemans has their problems. Not only do they lack customer service, they totally disregard customer courtesy as well.

It's very stressful to try replacing a broken fridge during the pandemic when all showrooms are closed and some stores unwilling to deliver inside homes and haul away the old fridge. Tim was very helpful and made the entire order and delivery process smooth and easy. He also understood our situation and helped expedite our request for the earliest possible delivery date. Thank you Tim!

Nice customer service and showroom, said they would get back to me as I was buying a whole kitchen appliance set but never did so I went elsewhere.

Beautiful showroom and great selection of products, the service though was very poor. Was looking to buy a range but didn't because of the salesperson, went elsewhere and ended up buying there.

I regard to give the 5 stars one years ago! I would change to 0 star if there's an option. After you pay the full amount, everything changed! Services and delivery is the worse I have ever had in my life.

Response to owner 5 days ago:

I have to say, there are good sales representatives at Markham store and good delivery drivers in your company. However, bad system, sales and driver provided me extremely bad Goemans experience. I am willing to spend 15 minutes to write the comments below:

Issue 1 - Bad order system: I was been told I can pick up my ventilation on Jan. 8. However, when I went to Markham store, I was been told only 3 of 4 boxes arrived and I have to wait for the last box. I asked when would the last box arrive. I was been told Jan. 17. I still not receive ANYTHING (Today is Jan. 21, from last phone call, the sales told me I am expected to receive it on Jan. 23, arrive time is still not guaranteed)! The gas range-top I purchased (Wolf) need to have ventilation installed first (nobody told me this before I call Wolf for delivery). Your system delayed my entire plan. Now I have to live without gas range-top for the next few weeks.

Issue 2 - Un-professional customer service: I worked for commission based retail store before, so I knew what is going on with the sales representatives. My sales person is OK because he will get commission. However, when I called in to ask my order status, the lady whomever pick up the phone tried to wrap up the conversation and hang up before I completed my sentences. I don't know whether she was chasing for a sale or 'rush for her lunch break'.

Issue 3 - Non-professional delivery: on my scheduled delivery, my wife received phone call from the driver. He wanted to confirm the deliver address. My wife mentioned the intersection, told him it is a new constructed area he would not find it on the map, and offered him a direction map sending to his phone. The delivery person said he knew where my location is and he doesn't need the map. Half an hour later, he called my wife said he can't find the place, and we have to re-schedule the delivery. We had our installation contractors in my house before his first phone call and we had to pay for the 'installation fee' without installing anything, that was because of the delivery driver!

My parents recently bought a washer from this company. They talked with a sales person named Debbie Pearce. She assured my parents that everything would be taken care of and to not worry. On day of delivery two delivery men came and just dropped off the washer with a grunt and made me sign some email. They popped the machine down didn't install the machine and or put it on the pedestal which was also purchased. We called the store and now they want $271 just to put the washer on the pedestal. We are having difficulty lifting the machine and putting it on ourselves. Just goes to show you how the sales people here will say anything just to get a sale.

Was referred to this location for the amazing service and exceptional prices and I wasn't disappointed. I bought a Whirlpool stove and fridge. If you're at this store, please look for a salesperson by the name of Richard Ku. Richard provided wonderful advice, service, and did everything he could to get my family and I the best bang for our buck. You don't find many salespeople nowadays that exhibit so much patience, understanding and attention to detail. Thank you Goeman's and Richard!

Melly Shum is very professional salesman. She was helping us to choose the best types of appliances which is also suitable to our budget. Melly is always return our call promptly & always provided us with the best solution if we have any concerns about our appliances.

Raymond & Jenny

As a real estate agent Melly Shum helped me a lot for many clients. She has been knowledgeable, helpful and offered better price in the market.

I bought the whole house appliances from Melly. Especially She found the dishwasher to fit my special counter. It is a wonderful experience to shop at Goemans

Highly recommend Melly Shum as your salesperson. Nice, patient, broad knowledge base of products.

I was introduced to Melly Shum by my friend. She is very knowledgeable, and help me to find the suitable appliances. It was a pleasant experience to deal with Melly!

I highly recommend Melly Shum for her service, Melly very good knowledge of all products. I have referred all family and friends toward her. We all love her service. She is very detail and give very good advice for everyone. My family and I are very appreciated her help, always answer our questions!

I went back to Melly to purchase my appliances after a great experience with her a few years ago. She is very knowledgeable and will give you the best advice. The overall customer service at the store was good too.

Edit: Originally we tried to have our service issue resolved privately through email in a bid for the company to see where they had gone wrong. That did not work and we had to publicly post bad reviews for someone else within the company to reach out and try to provide service recovery. We have been refunded a second delivery charge that was not warranted and that is why there is an updated review giving one additional star.
.
.
tl;dr
Double charged for delivery when they so-called came the first time, didn’t call and then we had to arrange for another delivery date. The Order Coordinator Team Lead has been less than helpful in the service recovery aspect.
.
.
We ordered a fridge and were initially told that the shipping confirmation would come on the Friday. The confirmation came on Thursday evening instead.

The problem with this is that the service elevator needs to be pre-booked with condo management. Another resident could’ve already booked it or that it was just wasn’t available at that time/date.

We were told that the fridge would arrive at 8 A. M. We were home at 8: 10 A. M.and did not see any delivery truck or fridge.

The first time we had a delivery of appliances there was a courtesy telephone call to say that they were 30 minutes away. This time there wasn’t such a telephone call.

Did the delivery personnel try to phone us or did they just sit around for a few minutes and leave?

We do not appreciate being double charged when we were not at fault and having to arrange for another delivery time.

Melly Shum is super nice with well knowledge! Melly is the valuable asset of this company! Goemans Markham! I highly recommend Goemans Markham & pls ask for Melly Shum. I am sure she will provide you the best service:)

I used to spend a large amount of time reading articles and look for deals to find the best appliances which fit my budget but, ever since my friends recommended Melly Shum at Goemans Markham to me around 2 years ago, she has been an extraordinarily helpful person. I have get my refrigerator, BBQ grill, dishwasher and strove from them. Finding home appliances has been way easier. Whatever she has recommended are always best for their value and fit my budget. All my friend I've introduced to her are extremely satisfied with her professional recommendation and service.

I really disappointed and upset about the sales services about Tim Wong. About my missing delivery, he has no apology at all. Moverover, he sounds like this is my problem. No respect

I bought one washer this month. Ms Melliy shum (沈美莲）gave me very nice and professional service. I want say thank you very much and I will go there to buy more stuff recently.

Daren Lee is an excellent salesperson but the customer service department is terrible. I have never encountered such poor customer service anywhere. It took over a month and 5 phone calls to customer service before anyone would call me back to arrange a service call on my brand new fridge which was never properly installed. They are happy to take your money but when it comes to customer service, they are the worst! I will never purchase from Goemans again and will recommend to others that they go elsewhere.

I enjoyed dealing with Daren, Maria and Chris (Store manager). Daren was very professional and guided me in the right direction. Maria was always very helpful when Daren forgot to respond. For our family this was a big purchase, and having the support from the whole team starting with Chris was very much appreciated.
Product was delivered with a slight damage to one dryer. The delivery service was very professional. I have a comment however. Since the delivery I have yet to hear back from the customer service department in regards to the dent. I also sent an email to Darren Lee with the same concern! Hoping I will hear from somebody and soon.

Stood here waiting in line for 15 mins in front of their desk, 6 people working, 3 of them with customers, others weren’t, wasn’t given any acknowledgement whatsoever the whole time from anyone. Knew what we wanted and was ready to order too. Disappointed.

We are so impressed with the quality products and service at Goemans Markham. We worked with David Bachner who is exceptional in his product knowledge, listened to our needs and helped us to find the appliances that matched our requirements for both quality and value. We had a "speed bump" with one of our purchases, and David with the support of the company delighted us with the solution. We highly recommend Goemans and David!

The staff at Goemans were super friendly, especially Daren Lee who went above and beyond the sales experience. We had a little glitch with our washer & dryer delivery and he was right on top of it, he solved the problem right away.
Thanks for the awesome service!
Cheers!

Need Washer & Dryer, sales Richard Ku very helpful, knowledge and good deal that I don't have to shop around. Thank you

2017: 5 stars

2019: Changed to 4 stars - no longer offers free deliveries. As per a phone inquiry, they now charge $80 for deliveries.

I must have to give a thumb up to my salesman, David. He is very kind, professional and knowledgable on appliance products. He guided us on what features to choose while we were making our decision. His crucial input made our decision making process a lot easier. Price wise, I do appreciate his effort, ultimately, I walked out the store with happy face. David is very reasonable. Even when I had follow up questions on my order afterwards, he replied very fast. Again, I do sincerely appreciate his work.

The long weekend sales events are pretty good, make sure you specify if you want installation and/or delivery included because those are extra charges, the delivery was very easy, but make sure you don't miss your delivery time. Overall very satisfied with the whole transaction, everything was delivered perfectly, no damages and the customer service was prompt and very helpful through it all.