Grand River Power Sports

We had our sons (15) 570 fully serviced including a complete inspection of the machine before a ride. We picked the machine up from the shop in an enclosed trailer. The boys drove the machine out of the trailer and up the road about 2km when they felt something was off. The left front tire had come off, luckily they got stopped before the tire fully left the machine. This could have ended very badly. My husband called the shop and they told us nothing they did required removing a tire and that was the end of it. Just a reminder to check your tires, especially after your machine has been fully serviced and inspected.

The unit was actually there for a full service on all oils, an intermittent start, and a complete inspection. I would assume a complete inspection would require checking the tires and brakes?

I purchased a motorcycle here a couple of days ago. Not only they provided the best price in the region, they also provided an exceptional purchase experience. They did the paperwork in a short time and bike with a full tank was ready to be picked on the scheduled day. Thanks again.

I was shopping around for a Ninja 400 2023 all over the GTA and surrounding area. Calling and getting frustrated with many dealerships over the bike availability, price or color options. Not to mention the poor customer service at some dealerships. I called GRPS and voila! They had exactly what I was looking for. They were able to get me the bike in two days from their London location. When I arrived I met with owner Hilary and she was very prompt, courteous and had everything in order and I was out the door on my new bike in minutes. No upselling, no solicitation for upgrades for add ons etc. ALSO the price she was able to offer me was substantially less than any other dealership was. Great service, great team. I recommend. Go see the good people at GRPS.

Bought a 2022 Kawasaki Z400 ABS. Prompt communication and excellent customer service overall. Highly recommended.

Great selection and friendly service. Really great parking area for dropping off Atv/Utv with trailer. Seemed a little pricey but on par with others. Probably just Polaris in general lol. Will definitely go back.

I've been riding sleds for over 20 years. Bought my first new one in 2016. At that time started using these guys for parts. No complaints there. After my recent new purchase from the team and the follow up dismissal and lack of response to calls emails and texts, I will be looking for a new dealership to attend.
I did a spring sled order so id be prepared for a early ride this season. In my sled order I had selected a polyester night cover along with many other things.
Upon arriving home and noticing it wasn't there I called in and was told it would be ordered and it could be picked up along with my spare key that had been misplaced. 6 weeks several calls txts and emails later I arrive to pick up a number cut key and charged 189$$ on top for my sled cover which I had print off sled build proof of ordering.
Not only have sleds almost doubled in $$$ the last 10 years but no more then 1/4 tank of fuel, half tank oil was provided.the sleds no longer come with a spare belt or holder (extra 299$$) and not an apology or an explanation on any of this.
The least they could have done was accept the mistake offer the cover at cost, throw in a free sweater a hand shake and all would be well

I own my own small business and this is unacceptable on every level as far as I'm concerned.

Great service, parts and staff. Samantha gets it done and has never failed to help when needed. Always my first choice.

This is a great little local powersports dealer, we came here a little while ago to check out prices for a side by side and I was pretty surprised, the prices were really decent and I believe if we did buy a sxs it would come from here for sure, it's run by nice people and the staff are very welcoming.

Drove an hour and half down there at $2.00 a litre to check out a quad (that I called ahead about) only to get there and find out that its missing features that were on the website listing, and then they try to pull the bait and switch routine while I'm in there, left this place and spent 13k at a close-by can am dealer.much better off there anyways.