Great Northern Insulation
7 reviews 103 N Port Rd, Port Perry, ON (800) 265-1914 www.gni.ca suggest an edit
16 June 2020 23:57
Excellent company, fair price considering they are a top notch company that does great work. They took the time to explain the job and kept us informed as to when it would be completed. We have used them twice and would use them again, we have recommended them to friends and family and will continue to do so. Don't chance it with other companies, they are worth every penny. Great people, great product, Great Northern is where it's at!
13 June 2020 22:18
I was thoroughly pleased with Great Northern Insulation. Workmen came to home on time and were very tidy. Very pleased with their work.
04 June 2020 11:07
I was extremely satisfied in my experience with Great Northern Insulation. From their sales representative Eric, their office manager Kelly, to their installation team Bill & Chris; they were professional, courteous and most of all on time! The quality of their spray foam installation was the best I have seen.
02 June 2020 1:41
We are very pleased with the job that Great Northern Insulation did for us. From the day Eric visited us and helped us plan out what we needed to do to make our home more efficient, to the great job done by Dave and Shawn M; we would recommend them to anyone who needed to upgrade the insulation in their home. Kelly was easy to reach by phone to answer our questions. We are looking forward to enjoying a much warmer home.
20 May 2020 23:35
Came to look at the job and was told I would receive a quote.quote never came and never heard a word back from them. Now they’ve missed out on this job plus a full basement that will be done in March. Very unprofessional.
14 May 2020 10:59
My house was difficult and posed problems but they knew exactly what to do and there wasn't any damages. It has made a huge difference in heating. The upstairs was always cold, but when they were done, and i had to turn on the heat, it was the warmest part of the house. Now I can actually open the heat vents for downstairs. However, when i recently took down some drywall out expecting to save insulation.only 1/3 was done. There were areas where no insulation was blown in.
05 May 2020 6:20
The only reason that this review doesn’t get a zero is that I will give Great Northern customer service some credit for trying to make our spray foam insulation job at our cottage right.
The spray foam work done deserves a zero or no stars. Our old cottage had exposed 2 by 4 walls and there was not a single cavity that the foam did not protrude beyond the studs, making installation of any wallboard impossible. On top of this despite stapling up plastic barrier (we know because we had to pull out hundreds of staples, some on unfinished parts of the cottage but also some in our floors, the wall quarter-rounds and even in some of the finished wood areas or the cottage) there was overspray everywhere, most significantly on our ceiling where we intended to leave natural wood with a whitewash finish. So GNI tried to make it right. They sent crews for 2 more days meaning we were displaced from our place and it required vacation days to be there. After two days of working with 2 people on the first day and 4 people on the second day with work involving what they call scarfing (sawing) the walls to remove excess foam and scraping the ceiling and then sanding the ceiling, I asked the site foreman on day 2 if there were vacuuming the walls. He insisted that the crew would sweep and vacuum the walls. The did run one vacuum (they could have used three) and then wrapped up the job. Going back into our place and starting to put furniture back in place we realized there was bits of purple foam dust everywhere. My wife and I vacuumed with two vacuums for 2 hours on Saturday and another 2 hours on Sunday. Upon more correspondence GNI offered to come back to do more cleanup but I declined. At this point I no longer wish to be displaced from my place nor do I trust their quality of work. As I said to them, when a job is done this poorly it is almost impossible to make it right. My wife and I plan to do a complete wall vacuum with a brush attachment to try to remove as much of the loose foam as possible on our next trip to the cottage. Hopefully this will somewhat remedy the situation until we can drywall.
Did GNI attempt to provide good customer service? Yes. Did they do the job with any sort of quality? No. Would I recommend them? I leave that to your judgement.
The spray foam work done deserves a zero or no stars. Our old cottage had exposed 2 by 4 walls and there was not a single cavity that the foam did not protrude beyond the studs, making installation of any wallboard impossible. On top of this despite stapling up plastic barrier (we know because we had to pull out hundreds of staples, some on unfinished parts of the cottage but also some in our floors, the wall quarter-rounds and even in some of the finished wood areas or the cottage) there was overspray everywhere, most significantly on our ceiling where we intended to leave natural wood with a whitewash finish. So GNI tried to make it right. They sent crews for 2 more days meaning we were displaced from our place and it required vacation days to be there. After two days of working with 2 people on the first day and 4 people on the second day with work involving what they call scarfing (sawing) the walls to remove excess foam and scraping the ceiling and then sanding the ceiling, I asked the site foreman on day 2 if there were vacuuming the walls. He insisted that the crew would sweep and vacuum the walls. The did run one vacuum (they could have used three) and then wrapped up the job. Going back into our place and starting to put furniture back in place we realized there was bits of purple foam dust everywhere. My wife and I vacuumed with two vacuums for 2 hours on Saturday and another 2 hours on Sunday. Upon more correspondence GNI offered to come back to do more cleanup but I declined. At this point I no longer wish to be displaced from my place nor do I trust their quality of work. As I said to them, when a job is done this poorly it is almost impossible to make it right. My wife and I plan to do a complete wall vacuum with a brush attachment to try to remove as much of the loose foam as possible on our next trip to the cottage. Hopefully this will somewhat remedy the situation until we can drywall.
Did GNI attempt to provide good customer service? Yes. Did they do the job with any sort of quality? No. Would I recommend them? I leave that to your judgement.