Gyro Hyundai

Friendly service, staff were so polite and to the point. On time vehicle delivery and smooth paper work. I was assisted by Jess were very supportive and approachable throughout the process which made everything smooth.

Really great experience with the car delivery. Special shout out to Nasrin, Cheryl, and Jack. What a truly great team.

I highly recommend Gyro Hyundai. Yeop is really caring about the quality service. Fast and simple way to get new car. 3 days done!
You can rely on Gyro.
Ask him anything.

I bought the new hyundai Elantra 2023 from the Gyro, Thats my first car in Canada, At the time of selling car everyone was very nice.but as the time comes for the first service, I went to the company I faced some issues, not big one just the noise from the doors and dashboard. They told that you have to your Sales person. My Sales person was Amin. I was trying to call him since a month now.but nobody is answering my call, as if the company got disappeared, Not only this
Despite of mails from last Friday I did not get the single response from the company. This is how you guys comes when we talk about the after Sales support. I am trying to get you guys from last 1 month.
Very very disappointment…Will never ever recommend Gyro hyundai to anyone…
Thanks for the experience…

They have the pathetic service department ever. Nobody is going to help you out. My engine light has been on and it seems to be a security concern. Worse mistake that i bought this hyundai car. Been 2 years only. When they sell you a car, they are the nicest but when you have any issues, nobody is going to help you out.

Great Dealership, they have a really friendly team, also Jayson helped us very well, and I enjoy my new car that I choose after a test drive and amazing explanation about the features done by Jayson. Also I want to tell thank you to Jack.

From the sale to the delivery I was very well received by Jayson, Cheryl and Jack. The experience was seamless.

Edit: I'm updating the review now, because of such a bad experience I'm going through. I took my car for service on June the 30th, just a regular service, oil change and these kind of things.
I got a message 3 hours later saying that my car was ready for pick up, so I commuted to the dealership. When I arrived, I was told that they actually found a problem in the transmission and it was part of the recall. Interesting that they never mentioned a recall on that part. After almost 1 hour later, I was told that my car would have to be stay there to fix that. They would request the part and in 1 week it would be ready for pickup. After I week I called and they told me that next monday would be ready.
I followed up and they said that they sent the part hadn't arrived yet (Monday - 10th July). On Wednesday (12th July) I called again and they said that they got the wrong part delivered and so it would arrive on Friday and that no later than Monday (July 17th) my car would be ready for pickup. Again, I called today (July 17th monday) and my car is not ready. I have a trip planned on Wedsneday, where I'll drive over 500kms each way for 10 days. They lended me a much cheaper car than mine, which is not hybrid. I will spend twice as much the amount in gas and guess what. They don't even know when my car will be ready. FYI, my car DIDN'T HAVE ANY PROBLEM before taking to service. They never called me to explain the problem or give me updates. I had to keep calling every two days to get updates from them. I haven't had my car for 17 days and I don't even know when I will get it back. This is a terrible experience. I hope they will refund all my gas expenses during my trip.

The service provided to me by Ramier Mercurio at Gyro Hyundai was extremely professional. Ramier was amazing throughout the whole experience and helped me out with different finance options, warraties and trade-in. Ramier was curtious and responsive before and after I had picked up the car and was very efficient. I would recommend him and Gyro Hyundai to all my friends and family. His service is truly outstanding.

I also want to mention Josh, Cheryl and Jack for their equally professional and friendly services and for making it a smooth transaction for me.

Thank you Gyro Hyundai!

Leasing a car with them. But my trust dropped today. The mechanic told me that a synthetic oil Hyundai vehicle needs an oil change at every 6000km. And then they mentioned hondas and Toyotas need the same thing but at 8000km. I asked him to repeat this fact. He said it again, straight face. Sorry. But my Honda Ridgeline runs mineral oil (not synthetic) and it does need a change at 8000km compared to the 6000km synthetic Hyundai I have.
So I think they're just making me pay cause I have to follow the maintenance schedule on the lease contract. I don't mind paying if they had a better "excuse", but they're basically saying Hyundai worse than Honda.or their mechanic is confused

Either way
. Honda rules

Very poor service at this location. There is a real lack of courtesy and professionalism. I will not recommend this dealership to anybody in the future.

Terrible customer service, they will not service your car at the time scheduled and they also don't have any regard on people's time. I will look for another dealership to service my car.

Hi got my new car from Gyro Hyundai the Service was great it was impossible for me to find a new car at the moment all the dealership told me it will take 3 to 5 months they make happen thank you guys so much.
Special thanks to Cheryl Brown: was very helpful friendly and much more Thank you again Cheryl

Thorough walkthrough of the car upon delivery. Cheryl was very helpful and personable, helping me feel extra confident before driving off the lot.

Had an amazing experience purchasing a car with Ramier! He made the process very easy and exciting as purchasing a car can get very stressful. Even from the financial aspect with Jack, to receiving the car from Cheryl, the entire team was a pleasure to work with. I am very happy with how everything worked out excited to drive my brand new car! Thank you again Ramier and the team at Gyro Hyundai (:

From start to finish this was the best car shopping experience I have ever had. Bill was extremely patient and professional. When I went to pick up the car dealt with Cheryl who took her time to provide me with a detailed walk through of the car and answered all my questions. I would and already have highly recommended this dealership.

Initially had a small problem, however Renee made a great effort and making it all right. Appreciate the openness to feedback and the professionalism, looking forward again to our next visit.

Cheryl made our delivery experience very pleasant
On point, explained everything in great detail and all went as planned

I must say if you have a complain and talk to them, they will surely look after the matter and investigate it. Jack and mohan have been very helpful. This place and the people working there deserves a 5 star rating. Thank you Gyro hyundai

Today I picked up my new Hyundai. It is my fourth car of the same model Hyundai. Very reliable and great to drive. Last year I started working in Toronto again and needed to find a local dealer to service my car. I chose Gyro and they did great work on my car. Teresa was my service person who took care of me. Gyro checked that my car didn't have any recall items, and checked the car thoroughly in case anything was needed under warranty, as my warranty was about to expire. I liked the way Teresa treated me and managed my repair; giving me options, making suggestions, etc. She was excellent. Shortly after my experience with Teresa, I approached Gyro about a trade-in and began the sales process. I worked with Josh, the sales manager and I found him to be a straight talker, and honourable in the way the deal was conducted. After signing, I then did the financing with Jack. He worked with me on several options to get the best interest rate. All in all, a very easy and enjoyable process, run by a great team. Then the car arrived. Today I went with my daughter to pick it up. We had made an appointment with Cheryl, the delivery manager, to pick up the car. Cheryl walked us through how our future interaction with Gyro would take place; here is the parts department, here is the service team (I knew them already). Here is where you can relax while we service your car, etc. Then she collected the keys from us for our old car and took us out to see our new car. This is where things got very interesting with Cheryl. She moved us through the car from the the trunk to the engine, pointing out features and explaining how things worked. We were trading in a similar car and Cheryl knew not to waste our time on features we already knew about, and she mainly pointed out the differences. We went through the engine compartment, where to check the oil, how to add wiper fluid. Most of these things I could guess, but my daughter was mesmerized. As a new driver she was hanging on Cheryl's every word. Then we moved to the interior. Here Cheryl focused on the safety features, the emergency call button in case of an accident, etc. We drove away feeling very comfortable with this new vehicle.
Speaking with my daughter on the way home I realized that Cheryl did more than just introduce us to a new car. She did more than that. She impressed upon my daughter that in a world that is predominantly male, here was an intelligent and impressive woman with a commanding presence, knowledge of her subject matter, and empathy for her customer. It doesn't matter where my daughter's career leads her, it is experiences like the one we had today with Cheryl that will give her the confidence to excel in whatever task she should undertake. Overall, a great experience at Gyro and I recommend the Gyro team for purchasing a Hyundai.

Very pleased with auto purchase and service provided by this dealership. The delivery of the car was later than expected, but they communicated well, and I understood the number of issues all car manufacturers are having these days providing vehicles.

I have great experience with gyro Hyundai, they are best at what they do, great service. Especially thanks to Jack Jin and Bill Du. I recommend gyro Hyundai 100% if you want to purchase a vehicle and have the best service.

Great experience with the purchase of my car. Much love to Jayson, Jack and Cheryl for the time and effort they put into helping me.

Jayson worked me through each process and Mae sure I was well informed.

Jack helped me understand the financial aspect and answered all my questions patiently (God bless him, I had many).

Cheryl has amazing knowledge about the functionality of my car and made the walk through/ delivery process seem less.

Excellent service!

Gyro Hyundai was so amazing, the entire team was beyond great. Ram was patient and accommodating and made sure I had everything I needed. Cheryl was so helpful with delivery and making sure the details were correct and ready to go. The entire experience was so stress free and exciting! I can’t recommend them enough, thank you Ram and Cheryl and everyone else who helped me along the way

We just bought our first brand new vehicle from Summerside Hyundai in PEI and drove it back to Toronto. We needed a home base dealer in Toronto and Esther and Sajith greeted us with welcome arms at Gyro. Awesome friendly customer service. Glad to find our home base with Gyro Hyundai. Looking forward to dealing with you for the years to come! Thank YOU

Cheryl at Gyro Hyundai was extremely helpful the day I picked up my new Venue Trend. Not only did she identify all the features of the car while physically in the vehicle but days after I left the lot continued to help with questions about how to navigate some features. I'm sure I still have a lot of questions and appreciate your quick responses.
Thank you Cheryl.

The purchase of the vehicle was fine. Delivery and follow up were not at all acceptable. There seems to be a disconnect within the dealership regarding saying they are going to do something and actually doing what they said. Business Manager, Delivery Coordinator, and two different Sales Managers. Each one left me without an update or reply even though each one had committed to getting back to me. My bar for customer service is pretty low, do what you said you were going to do. If you can't do it tell me and update me on what you are doing. Seems really simple yet it did not happen multiple times. Vehicle seems fine not at all sure if I will continue to bring it to the dealership for service.

Thank you for your reply but please check with Sasha, Jack, Cheryl, David and Josh at the dealership they are all well aware of the details. I have sent detailed notes with few replies other than from Sasha. Frankly I have contacted the dealership multiple times the communication shortfall is at Gyro. Thank you, Steven

We chose Gyro Hyundai because among the different dealers in the GTA, it was the one that offered the most reasonable price and the most attentive service. I accompanied my husband to pick up our car and the experience could not have been better. The staff is extremely professional and friendly: Cheryl, Jayson, Jack, and Richard made the entire process fast, smooth, and with zero stress. If you are going to buy a Hyundai I highly recommend choosing Gyro.

I just leased my 4th Hyundai from this dealership. They are very friendly, and very helpful. They helped us navigate this very difficult decision, and I trust each of the salesmen that I have dealt with. I highly recommend Gyro Hyundai!

I definitely recommend coming to this location. Everyone was very helpful and welcoming. Jayson, Jack, and Cheryl were the most helpful and nicest people. They will make anything you need happen. 5/5

Gyro Hyundai was a great experience! Sacha went above and beyond to help me secure the right vehicle for me! The team answered all my questions and were very friendly! Thank you to Sacha and Gyro Hyundai! 10/10 rating!

I'm very happy with my new Hyundai Santa Fe Hybrid 2022. Very quite, comfortable, economic, with a lot of things that assist me to have a great feelings and safe driving.
A special thanks for Delivery Coordination Cheryl Brown, very professional and kindly!

I am so impressed with the level of service I have received throughout the entire process of purchasing my new car from Gyro Hyundai. Bill was amazing from start to finish and has been able to answer all of my questions, maintained regular contact after my order, and truly had my best interest in mind. Jack was also extremely helpful with the financial aspect and guided me through the entire process. I have nothing but good things to say about this dealership and would highly recommend it to anyone looking to purchase. Thank you to the Gyro Hyundai team for making this experience so easy and enjoyable!

Just picked my Santa Fe, and as usual Paul, and Mohan in the Service Dept were total professionals. From the time I took it in for service to the promised time when I picked it up, it was a painless experience. I am a valued customer of theirs and have been for years, and would recommend Gyro to anyone!

Sadly I have to edit this review. Something has changed at this dealership in the last year and I have had two bad experiences. I'm not sure if it is staffing changes, something everyone is dealing with due to the pandemic but I will no longer be using this dealership. I even gave them a second chance today but again they failed me and I will need to seek assistance at another garage. This drop in service level is since my extended warranty expired. Is there a coralation? Maybe. Sadly I am dropping their 5 star rating to a one.

I've been servicing my car with this dealership since I purchased it in 2014 and the service has been consistently excellence. Everyone on Renee's team is top notch. Today, I had something unexpected come up and I was worried about traveling on the highway since I was going away for the weekend. Riccardo was able to fit me in on an emergency basis and fixed two safely issues. While the service team worked on the Santa Fe, I sat in the comfortable lounge and worked for a few solid hours. As always, everyone at the Laird dealership is kind and courteous and always does an awesome job of explaining what needs to be done and what can wait for the next time. While in the middle of a global pandemic, with budget dollars stretched thin, I appreciate the direct talk and the advice. Thanks again, guys! I always feel safe and well taken care by your team! Cheers!

I chose Gyro Hyundai because after contacting several dealerships around the GTA, it gave me the best offer for a 2022 Kona. It is a very calm place, all the guys who work there are very nice. I was received by Jayson who is an excellent dealer: he is honest and fair with the price and does not pressure you to buy at any time. He is firm in the agreement, does not haggle or overwhelm you with offers. On the contrary, it makes the purchase a very pleasant process with no stress at all. Therefore, until now I consider that I decided on the best dealership to buy my car, the experience could not have been better.

It took 3 hours for an oil change.would have been longer if I hadn't waited in their waiting area. I don't understand why they even offer appointments that you can book weeks in advance if there is going to be such delay. If the work requires many hours to do, I would understand this long of a wait but for a simple oil change? I noticed that they didn't even take my car in until 2 hours in. Would have taken longer if I hadn't refused their complimentary car wash. Another customer stormed out and demanded her keys back after walking around for 2 hours and noticing that her car was still not taken into the service bay. Location is ideal for me but will not be returning for any future services.

Thanks to Sacha and Cheryl the experience of buying a car was great, however don't expect a huge amount of guidance from the financial side of things from the financial manager. A budget was set out throughout the purchasing process- the finance manager was aware and could have made the warranty pricing known at the time of discussing finances at the very beginning of finding a suitable car; instead he waited until the deposit was paid, and a substantial down-payment had been submitted before discussing and factoring the pricing of warranty into the budget they were aware of from the beginning- it was not helpful in any way.

Great service! Josh, Ram and Cheryl and Jack were all a pleasure to deal with. Very friendly service.

My wife and I got a beautiful car on Saturday and we are enjoying it very much already. I just want to mention that Gyro Hyundai might need to be a little clearer on the loan insurance and warranty options beforehand so not to be pressured into a decision on the spot. Thank you Sacha and Cheryl for your great service!

Great and speedy service. Everyone was very helpful in helping me choose the perfect vehicle for me

I received a worst service from Gyro Hyundai. The service advisor Marshall is a very unprofessional. He does not know how to deal with customer. He does not keep informed client. Service is negative. I will never go to this location once again

I had a wonderful experience at Gyro Hyandai. Cheryl was very informative, kind and patient. She walked us through all the features of our new car and answered all of our questions!

The team at Gyro Hyundai is incredible, they make buying a new vehicle so much more comfortable; they walk you through every step and they want to make sure you understand it too.

I dealt with Josh and Jack they were so friendly and welcoming!

When the day came to pick up my new vechicle I had the pleasure of meeting with Cheryl she knew every single detail of my new Santa Cruz, leaving me speachless with no questions to ask her.

If you buy with the Gyro team you will not be disappointed.

Also would like to mention the service department they go above and beyond. When you leave your vehicle with the Gyro service department it is always in very good hands.

Going into dealerships can be intimidating at times but this Hyundai was very welcoming. Their sales team is friendly and patient (spoke with a one product advisor on the phone but closed the deal with another product advisor in store), both of them were really helpful.

And their General Manager was very knowledgeable and courteous. He was able to get the price we wanted and the specific car we wanted (trim and color as well). It is definitely one of the better Hyundai within the GTA. Would definitely recommend.

Cheryl is a very responsible delivery coordinator. She was very patient and introduced to me how to use my first car quickly. This allows me to get started more quickly. She is also a very friendly person. Thanks again to Cheryl for helping me.

Not very happy with my experience here.literally had to call another dealer and consult their finance manager because these guys cant be trusted! Just look at all the thumbs up on negative reviews!

I received the best advise and customer service. The representatives at Gyro are very knowledgeable and passionate. Thank you for making the process easy and enjoyable, in particular to Jayson, Jack and Cheryl!

So far, so good. Purchase experience was relatively smooth and I was surprised that I was able to get the best financing options despite being an independent business owner. Will update if things change during the ownership experience.

Very recently, I bought my fisrt car from Hyundai Gyro.
My first contact was Aris then I met Jack, David and Cheryl.
I found all of them very friendly, extremely professional, and super helpful.
Aris was wonderful and he helped me find the best deal possible. David was extremely caring and passionate. He tried his best to find the make and model we want. Jack led the financial part in the most professional way and helped us to get settled accordingly.
The last contact was Cheryl. I met her at the day of delivery and she brought the whole purchasing experience to the next level. She is extraordinarily knowledgeable, extremely kind and friendly, and super patient. Her contagious kind attitude affected me the moment I met her and she delivered my first car in the most amazing and time efficiently manner.
I love Hyundai Gyro team and I recommend everyone to directly go this dealership if they are looking for real experts in vehicle industry.

From sales representative Aris Karim to Chery brown excellent costumer service. I would recommend purchasing a Hyundai from gyro as they are beyond comparison. Kronos to gyro Hyundai

Cheryl was a delight to meet when we went to pick up our car. She explained all the features of the car and was so great to speak and chat with. Thank you Gyro Hyundai for being part of our first car buying experience.

Okay, to start, my husband did not have a stellar experience with an employee of Gyro.
Management at Gyro dealt with it immediately once informed of the issue. Thank you JP!

Kudos to Joshua the Sales Manager for his amazing personality and skills. He is a true gentleman and skilled at de-escalating upset old men, like my husband.

Next up for applause is Sacha Popovski. Sacha is by far, the best sales person we have ever met. Knowledgeable, professional and hilarious. And patient. We wish we bought our first Hyundai from Sacha.

Jack in finance was excellent, friendly and efficient. He knows his stuff and was great.

And finally, the lovely Cheryl Brown who took the time to provide an excellent and detailed run through of our new vehicle. We left the sales lot extremely comfortable with our purchase and very knowledgable about the vehicle. BTW Cheryl, my husband Steve wrote this. Nyuck Nyuck, Nyuck.

The staff here are amazing and generally tuned into the needs of its customers.

Thank you to all at Gyro Hyundai who helped make our new car purchase stress free and pleasant!

Highly recommend!

I'm not sure how this place is rated a 4.5. This has to be literally one of the worst run dealerships I have ever seen. Customer service is absolutely abysmal, takes hours to get a simple oil change completed. Wait times for your vehicle are rarely ever respected, they tell you 1 hour and you end up waiting for four. It's always chaos when I come in, very disorganized and poorly run. If you need to get your car serviced, don't ever take your car here.

These people at Gyro Hyundai know what they are selling. We loved not being pushed into things we didn’t want or need.
We bought the Santa Fe Luxury Hybrid, what a beauty. And speaking of beauty’s Cheryl B spent a lot of time teaching two old men about this vehicle. She knows the info and has fun talking about the product. 4 thumbs up from us.
Stephen and Bill

Exceptionally Satisfied! EXCELLENT Staff and accommodation. Jayson is very accommodating and was very patient with us especially this is the first time we are buying a new car. Amazing experience from choosing a car to picking it up. Jack and his team are all supportive. Cheryl did an amazing job explaining the details of the car. She is a superstar. It is an overall great buying experience. Customer service at its best! I would definitely recommend and 5 stars is not enough for this team. THANK YOU!
Joel and Jen

The whole car leasing experience that we recently had at Gyro Hyundai was amazing! From start to finish, the staff was all very nice and helpful. I would highly recommend this dealership to all my friends and family. Great team at Gyro Hyundai

Cheryl Brown was an absolute pleasure to deal with. She was thorough, helpful and knowledgeable, ensuring I knew all the features of the car and answered all my questions. Thank you Cheryll!

Excellent service by Cheryl. She walked me through the car and other operating procedures in detail. I was impressed with her knowledge and passion. She carefully listen to my concerns and explained them to me with due care. Good people to do the business and excellent service. I would recommend Gyro to my circle.

I would also like to thanks Bill Du who understood my concerns about the car I was looking for. He didn’t push me to unnecessary things that I didn’t want. (conventional selling techniques)

He demonstrated the professionalism and knowledge about various models and I had great experience with Gyro. Very much satisfied with services of all departments.

Thank you!

I visited Gyro Hyundai and their service was good. I was really impressed with all the efforts they put in to ensure the customers get best of the experiences. The day after of my service i got a call from Gyro asking how was my experience at Gyro Hyundai during my car's service and how Gyro could improve to get even better. I recommend Gyro Hyundai because they care about the costumers.

I had issues with confusions but Gyro team has helped me and also at the same time balancing between saving me money and not losing too much on deals. This is a great place to buy a Hyundai.

Purchased a TUSCON 2019 few weeks back and since then we've never had any issues and we're super loving the car. Hyundai was our brand and Gyro Hyundai made us stick to the brand. Our product advisor Jayson did an amazing job. He was super knowledgeable and forthright he knows what he was selling and knew every details of the vehicle. As soon as we walked in Jayson greeted us and we felt very welcome right away. The whole process was super smooth and fast. Thanks to the financial manager Jack he also did an amazing job and Rita the delivery coordinator demonstrated the features of the vehicle very well. They are all proactive to do their very best!

Overall great experience and i would highly recommend GYRO Hyundai!

I intended to buy my vehicle but, I had some personal problems so in the same week I told them my situation about canceling the deal but they (Jack Jin "Financial Manager") did not want to help me at all in returing my $1000 deposit.

I went there and I spoke with him and he just told me he could not do anything, asking me to leave. I sent him around 4 emails in between 2 months asking to give me a bill of expenses they had since I gave my $1000 deposit. However, I never replied me back. I also sent an email to (Joseph Kovac), but not reply at all.

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After writing this review Christopher Nabeta contacted me and explained why they did not reply to my emails back. I completely understood why. They returned my $1000 deposit back.

Christopher Nabeta is a dedicated person who seeks the optimization of the processes in the Gyro Hyundai family. Gyro Hyundai took care of my situation and explained in details what had happened. I think in some part of the process it was my fault.

Michael was awesome. He was very friendly and more importantly honest about the car we were interested in. We had some hesitation to choose between two models of the car we were looking for and he professionally and patiently described the differences and similarities. Since the very first moment we entered the dealership, Michael assisted us perfectly. In less than an hour we made up our mind and since then till the moment we picked up the car he was available to us over the phone and via text messaging to make sure that he provides all we want.
This is our very first car in Canada and we are satisfied for the business we've had with Gyro Hyundai with the assistance of Michael Kramp. I certainly recommend him and their dealership to those who enjoy driving Hyundai cars.

I just got Hyundai Tucson 2018. It was a great experience before buy this car. Dayvon was very patient and concerned a salesman. While I went there I just wanted to see and look out the car but He literally helped for everything about car and then I decided to get it right away. Thank you Gyro Hyundai thank you Dayvon for everything.

The car: Excellent. I had no intent on buying a new car but they sold me on one and I am loving my Elantra so far.

Dayvon: Great salesman. I wanted 0% financing and a manual transmission and he got it done.

Chris: Great guy with a great name who helped find my car. The gf finds him really attractive though so I can’t bring her back.

Jack: Had a miscommunication about the bill but when I brought it up he took care of it promptly. Class act

Rita: Absolute sweetheart. Took her time to show me the features and get me set up in my new ride.

Highly recommend Gyro Hyundai.

The staff are very welcoming and friendly. I successfully purchased my first car here - the process was very smooth. Big thank you to Sai, Jack and Rita for all their assistance.

I recently purchased a new vehicle from Gyro Hyundai and was thoroughly impressed with the experience. The sales and service staff at Gyro Hyundai are first rate professionals - knowledgeable and forthright. An exceptional client service experience from start to finish. Thank you!

I purchased my second Santafe and this time from Huyndai Gyro. I am happy to deal with them. Dayvon was very helpful from very first minute that I call him to close the deal. He did all he could have done to make a smooth transaction. I want to thank Christopher for his professional manner. I will recommend both gentlemen.

Jayson Aliangan was very helpful and informative and generous in helping me choose the correct car for me and allowing me to test drive two vehicles promptly.

Michael K and Chris were such a pleasure to deal with every step of the way, ensuring my fiancé and I were happy with our purchase and it was within budget. Highly recommend this location!

One thing I really like is the quality of customer service by saijithi and jack jiin, they really took care of all my questions to the best of their knowledge since I was purchasing my first car. I like the fact that they ensure their customer is totally comfortable and not pressured.

In April 2018 I came to have my winter tires replaced with my all-season tires. While I was waiting I was informed that they couldn't put my all-season tires because one of the tire was missing a big chunk of rubber on the side and the other ones were badly worn out. It turns out they don't inspect the tires which they take off the car while putting them in the plastic bags before they give them back so I had to purchase a brand new set at the full price. If they informed me about the problems when they took them off in November of the previous year I would've had plenty of time to find a cheap replacement. When I got home I've checked my winter tires and sure enough there was a screw embedded in one of them and about which I wasn't told either. That was just one thing. After I payed the full price the clerk at the Service Department who was handling my service told me that since I bought a new set I am entitled to either a rebate or a full year of the Roadside Assistance similar to CAA membership. My CAA membership was expiring in August and he told me that if I come in the office at that time he will start my new contract of the Roadside Assistance and I will also get a free car wash. When I showed up on August 27th for the signing the contract first no one in the Service Department knew what I was talking about even though I had all my paperwork in hand so they send me to the Sales Department. People there also had no idea what I was talking about and send me to Finance Department. After waiting for 30 minutes (the Finance Department rep starts working at noon!) I was again told they he has no idea what I was talking about and took me back to the Service Department about my problem. When he asked them if they do such thing they confirmed that they do but only one person in the Parts Department has the access to that system. After I was left with the head of Parts Department he went through my documents multiple times and told me that I bought new tires in April. I didn't want to yell at him or threw something heavy at him so I just agreed and pointed out that it wasn't the reason I seeing them today. So at the end it turned out that my Roadside Assistance contract was activated on the day I bought the tires and I also missed an opportunity to file for a rebate from the manufacturer since this two things were not mutually exclusive. This this place hires liars and mentally challenged people to work in the Customers Service. Be aware.

It was a good experience talking to Michael at the dealership. He provided informative details of the car and help me choose different trim options based on my need and budget. One thing I appreciate is the honest opinion rather than pointlessly sell on things i don't need.

While test driving the car, he points out the different features and demonstrated how I can see the security features of the vehicle.