Haidilao Hot Pot Scarborough

This Haidilao restaurant arranges seats efficiently. Frankie and Hazel provide good and enthusiastic service

Good delicious hot pot and food. Great friendly service. This is the best place for hot pot.

Maybe it's because I'm not worthy of eating freshly fried crispy pork. I order it once and get fooled once.

Went there for the first time on weekdays when they are not busy at all, after we paid the bill I asked 2 server and the manager (I believe she is) for the snacks 3 times and no one gave me anything, while I saw the server gave the snacks to another table. We lost patience and walked out.

Best gift for 2023 Chinese Lunar New Year!
Always best Hotpot food and best service in the world.
新年快乐！

Wow, I almost felt like I'm back to China! The service is full on! We felt that we were taken care of. Plus the place is super clean. We will definitely going back there like next week!
The complimentary fruit and cold dishes and deserts are super fresh and delicious

Best hot pot in the 6ix.the level of service is astronomical.they have a nail salon while you’re waiting, a kids play area as well.great bathroom facilities.they also have a dancing noodle show you can order and sporadically they also have another performer that goes throughout the venue.they offer free dessert and gave me gifts for it being my birthday! Truly amazing.

Exemplary service is another distinguishing trademark, which starts right when you sit down. Things just kept coming out from drawers at the table: wet naps, hair ties for people with long hair, wipes for those wearing glasses, a plastic bag for mask wearers, and aprons to guard our clothes from any splatters. Discreet drawers also helped stow away jackets and purses to free up bench space and keep them from smelling like food. Chrysanthemum tea and a fruit plate arrived before we even ordered. It’s a frenzy of activity as soon as you arrive at the table.

Ordering is a breeze with the tableside tablet allowing diners to add things on a whim with a cart-style checkout that automatically tabulates the bill. We followed their advice and went with the four quarters soup base keeping one of them as hot water (free), which ended up being a smart choice as the water quadrant allowed us to store the soup and slotted ladles that were cumbersome and bulky to balance on plates while not in use.

The soup bases ranged from $5-$6 each with the three ringing in at $15.85. Their spicy soup base without sediment was great for my hesitant tastebuds as it allowed me to customize the numbness and spiciness levels. The less numb and standard spiciness was perfect so that I could get the heat without that slightly bitter aftertaste that comes from the Sichuan peppers, and I loved that the broth didn’t contain “sediments” that had to be picked out prior to eating.

Bowls of minced pork and diced celery arrived with the tomato soup base allowing us to create a starter soup by adding hot tomato broth into the bowl. It was a bit bland with just the tomato, in retrospect I should have gone with ¾ tomato broth and ¼ spicy broth to create a concoction that has a bit more pizazz.

A gigantic pork bone sits in the pork bone soup base, which by itself is nice and creamy. It does take up a lot of cooking area so be sure to fish out the bone and eat it before everything else arrives.

You will not go hungry at Haidilao. The $3.99 per person sauce charge sauce may seem like a rip off until you visit the station and see what it contains. There are countless number of sauces, herbs, and spices. I loved adding the finely chopped cilantro, green onions, and garlic into the sauces, but there were other interesting condiments like Chinese chive paste as well.

Head to Gastroworld for the rest of this long review.

Great food and probably one of the best customer service experience I've had. If you're craving hot pot or some comfort food, this is the place to go. Prices are reasonable for the quality and the service, food is great, and the atmosphere is nice.

While I love hotpot, i feel like Haidilao is not the best place to get the most bang for your buck. I will say that the soup bases are amongst one of the most delicious ones (the simple pork broth one is so flavourful!).

I prefer going to AYCE hotpot places since it feels more worth it, or doing hotpot at home instead.

Going to Haidilao is more of an experience and for an event! It is a lot of fun since you can do things like the hand massage while you wait and use the secret codes for free stuff!

Food was great, service was great! Kinda wish there were more options at the self-serve bar like other locations. Overall a great experience!

Excellent experience here! Food was great. But the service/design of the place was what made this restaurant excellent. They gave us aprons and hairbands, tables were equipped with shelves to put plates, and a jug holder. Drawers were full of extra plates and napkins. They sang my parents happy birthday and took lots of photos for us. We got a combo for 4 and it was more than enough food too. Will be coming back again

Great service as always and a wide selection of options to make your own sauce, plus the complementary ice cream at the end. The premise (including the restroom) is kept very clean and organized. Very good atmosphere with lots of people celebrating their birthdays, but can get a bit loud during peak dinner hours.

First time trying Haidilao in Toronto. Well known for the service, and nice quality of food. My friends and I had a great time and really enjoyed the dinner.

We ordered their new launched soup base ‘Tom Yum’ and it does taste good! Worth to try.

Also there is a secret code game which you say the thing and you’ll get the prizes (you can search the codes online). My friend was so into it, and she even learned Chinese on the spot for it. It was so funny!

Anyway, definitely a great place to hangout with friends and family. Enjoy the food and have fun at the same time.

A fun hot pot experience! It is not all you can eat. But has a fun variety. They take online reservations for tables of five and under. You have to phone for larger groups. I recommend the tomato soup, shrimp paste, noodle dance, and all other noodles. Would definitely come again.