Hakim Optical Lawrence & Markham

I have been coming to this Hakim location for over 10 years and have always received the best service and attention from Zahra. She is the reason I keep returning. Thank you

Me and my husband just had our comprehensive eye exam with retina check today. We are so pleased to meet Dr. Satchi. What we liked the most was, he took time to explain what’s going on. We’ve been to 2 optometrist already from my past eye check up years ago but doctors were not saying anything, they just hand over the prescription and done. We are very much satisfied with Dr. Satchi’s service. He’s not rushing and even entertained patient’s questions. He is very professional and for sure we will never look another optometrist because we found the best one already. Thanks to Rada for her assistance! Very accommodating even on the phone. I just don’t know how the service is for the lens and glasses section, we need to come back next week for this. I hope they will have a great service as well.

Terrible. Never come here again, glasses. I bought a pair of hakim optical glasses, and both Frame broke under the first month. The Screws on the glasses where loss and I had to tighten them frequently. The lens pop out every Easily.

Melissa was so much help! Every time I come here the service is great and the staff are friendly.i come here whenever I need new glasses.

Have been buying my glasses here for over 30 years. Always excellent service, especially from Leon - he is my go to guy when I need new glasses. Broke my 3 year old glasses on a Monday and am picking up my new ones on Saturday. Less than 1 week. Really fast service. Any issues with fit or problems with the frames have always been taken care of. Used to see Dr Agar until he retired and now see Dr Gavin Bastiampillai. He is very good, but unfortunately he is now only in on Thursdays at that this location

I have been going their for long time but this time someone made flat glass went twice they fix still no good went again made new glasses obrondlence better then before but not as good as usd to make nextime may not go their for glasses quality not good before they were making good glasses they try to fix glasses but cannot fix

Great customer service. Leon was very helpful with choosing the frames and also added many discounts. Reasonable pricing overall compared to other Hakim Optical locations. Due to pandemic restrictions, a limited number of people are allowed to be in the store. Sanitizers are available. Masks recommended. All staff were wearing masks and gloves. Touching glasses in store is not allowed but the staff will handle the frames from the shelves and help the customer select a few for trying on. Store door gets locked once maximum capacity is reached but Hakim Optical staff inform those waiting in the parking lot when it's ok to enter.

Melissa is always helpfull and very patient the 2 times i went there for glasses forme amd my son

Made an appointment at 12: 30 and was right on time. Was told to sit and wait. 30 min later, asked how much longer and was told another 30 min because I I didn't check in! Didn't end up getting my eyes checked, waste of my time. What's the point of an appointment if you can't follow it? !? !

Went here for the first time to get glasses. Paid extra for the frames i wanted. The prescription was for bifocals and I wasn't sure if I would be able to adjust to them. The lady said I had a month to decide and would be able to switch them to single vision no charge. I noticed a crack in the frame so when I went back to say I decided on single lenses. I also showed the other lady the crack. It took FOUR visits to get the lenses right. I have dealt with other places before and I understand that mistakes happen.but honestly FOUR TIMES? ! By the second time they should have definitely checked them out to ensure there were no warps in the lenses. I was not impressed. Please check over your glasses before leaving the store or you'll be wasting time going back and forth!

This is not my neighborhood at all but close to a job I had and I needed my glasses done quickly. They were so helpful! I dealt w the lovely Fery who got my super scratched progressive lenses redone w a scratch resistant coating in 4 days at a great price. I'd seriously consider driving way out here for future glasses needs. Thanks Fery!

Two staff were there and no one came over to help us or greet us. When we asked for help staff was extremely unhelpful. Were only concerned with peeling for lock up even though we went an hour before closing time

They have additional cost for everything, the staffs are not that welcoming and they lack information on vision insurance coverages.

AS A CUSTOMER FOR ALMOST 15 YEARS I HAVE NEVER EXPERIENCED ANY STAFF BEEN UNPROFESSIONAL OR DISRESPECTFUL TO ME OR ANY OTHER CUSTOMER WHILE IN THE STORE, AS I WALK INTO STORE AM ALWAYS GREETED WITH A FRIENDLY HELLO FROM FERRI OR FATMIA AS I HAVE KNOWN THEM OVER THE YEARS. THE OTHER STAFF THAT I HAVE DEALT WITH ON MANY OCCASIONS, THERE'RE ALL POLITE AND CUSTOMER SERVICE FRIENDLY. THAT'S MY PERSONAL EXPERIENCE WITH HIS STORE. THE SERVICE I RECIEVE THROUGHOUT THE YEARS HAS
BROUGHT ME BACK. CUSTOMERS ALSO NEED TO KNOW RESPECT IS EARN AND
NOT GIVEN. SOME CUSTOMERS MIGHT HAVE A BAD ATTITUDE EXPECTING TO GET THE BEST /FRIENDLY SERVICE. HOPING OTHER CUSTOMERS DON'T TAKE THE NEGATIVE REVIEWS FOR GRANTED. GIVE THE LOCATION A TRY AND "EXPERIENCE" YOUR OWN "EXPERIENCE". #experienceyourownexperience #justsaying #myopinion #myexperience

Horrible and rude staff, very unprofessional and unreliable, the eyeglasses are way overdue, they keep saying they'll call to let us know when it's available for pick up but they never do and when we call they are rude and hang up on you while you are on hold and when you call back they do not even let you finish explaining your concern and just talk over you and worse, still no eyeglasses.

My wife and I have been going here the last 6 years. They have been more than helpful in all aspects of service making our purchase satisfying. Thx's especially to Ferri.

They do not understand costomer service been there twice and still no glasses and they called me to say ready for pick up not happy with there services