Hakim Optical Queensway

I tried to look for the positive in this store however I couldn’t sit and could not stop thinking about the experience I had today.

First of all, extremely and insanely unprofessional. Optometrist is rude, lacks professionalism - unsure how he even got his degree to practise. He should not be touching patients/customers in the manner he did with me this evening. If you’re too old to understand that, get out of practise and retire.

I have been to many optometrists before, this is by far the worst. Like what are you guys running? A backyard barn service?

Firstly the carpets smell like old ancient attic. The rooms aren’t clean. And the equipment/tests that the optometrist uses and conducts are definitely not enough to determine eye health. Also, I’m 100% sure he gave me the wrong prescription.

I contacted my previous eye doctor and made an appointment for an eye test immediately after and had it done. He gave me a completely different prescription. So tell me why I paid $110 for an inaccurate prescription.

The woman who helped me pick my glasses was super nice, that was the only plus.

I’m a bit disappointed to see all the other reviews, and will never go back to hakim optical since I can see almost every location they have lack professionalism and class. 400 dollars for an eye test and ONE pair of glasses should get you way better treatment.

I don’t care who your founder is and how many awards he claims to have won, your stores are awful. And some of your employees/doctors are even worse.

Do better.

I called to get my PD from glasses that I had bought from them at the beginning of this year. ONLY my PD number. She said not only do I have to pay 50$ to get that information, but I also have to come into the store and she won’t provide it over the phone. Which I have never heard of from anyone else I’ve gone to. $50? !? ! On top of that, I had countless issues when I got my glasses at the beginning of this year, I decided against writing a review because the owner was so nice. But on top of the bad customer service I received then, I’m now expected to pay 50$ for just my PD number. An absolute scam. Don’t go here.

Great service. Had same day emergency pair of glasses high prescriptions completed in half hour. Shawn was absolutely amazing and understanding.

I went to the Hakim Optical at the Queensway and Kipling, location. The service was outstanding. We had the nicest gentleman help us out he went above and beyond to give us excellent service and the turn around time on the glasses was very quick! Highly recommend going to this location.

Stop do not put a foot in this store!
They a rip off and very rude people!
I went in for a quote for a safety glasses, I choose a cheap plastic Chinisse frame…. And I got a quote for $ 500 plus tax so……you are worn just RUN out of there!

Booked an appointment and got a confirmation email, took off work for the appointment and when I showed up it was closed. When I phoned the next day about it they didn’t seem to care at all. Will be going somewhere else.

Ordered 2 pairs of glasses from their Brockville location was told would be 2 or 3 weeks to get them and to wait to pickup. Called Hakim 18 days later and was told 1 pair was in the other which seemed odd, got a call yesterday after messaging Hakim's main facebook telling me my glasses were in and that the delay was because they did not have my new phone number and yet my phone log is proof I called two weeks ago to inquire about the glasses and gave my new number, I feel like Hakim and the Brockville location was not honest with me! I should be compensated some way but probably will not be and this is a small city and this will get around!

Received excellent quality Ray Ban prescription glasses & sun glasses. Fantastic team from Tita Amie, Sharam, Kuldeep, Roger, Tawang.
Very happy thank you I'm able to see better!

Horrible location, Incompetent staff some not following covid guidelines (walking around the store with no mask)

SENIORS BEWARE! This place is so horrible, I don't know where to begin. I brought my mother-in-law for an eye exam and knew right away that this place was a sham when all the optometrist cared about was whether she was covered by OHIP. She was in a wheelchair, and this man had no compassion as he rushed through the exam. The people selling the glasses were rude as well, pushing their Hakim brand. Not sure what the going price is for designer sunglasses but this place seemed overpriced, I will go elsewhere. Even if the price is the same I would rather give my hard earned money to a business that treats their customer with respect as opposed to another $$$$$$. Don't waste your time people!

I have only made one visit to this location so obviously my review will only be based on my sole experience there. Yesterday, I dropped my sunglasses, causing one of the lenses to pop out. I was unable to repair the glasses myself so I went to my nearby Hakim Optical, since I had read a few online reviews about their repair services. I was served by Zeiuab, who was pleasant and easy to deal with. She fixed my sunglasses within two minutes, and even took the time during that period to tighten the screws (since the ear arms were a little loose) and give the lenses a good cleaning. Zeiuab did not even charge me for the repair job, which was a nice gesture. Some places likely would have charged me around $10, I'm sure. Thank you, Zeiuab, for the kind and prompt assistance.

This company and the optometrist at Queensway are thieves. Almost 2 months and still no glasses. Problem after problem from the first day. Very misleading with sales and service. I tried to contact head office with an email and five phone calls and no one responded. Aggressive supervisor Tony called me with an attitude blaming me for their incompetence. It's a fraud. Stay away. Filing a consumer complaint against them. Sir Hakim is a fraud. What a joke.

If I could give a zero I would
The gentleman selling glasses was so rude and really didn't want to help
There are no prices for the glasses any where in the store to be found.
The customer service my family received was disgusting
To bad because we didn't need one pair
We were buying 3 pairs
Take my business elsewhere

Eye test can be a bit better.
Glasses are good.
Nothing else you need to know about this place.

There are no prices listed on the site. When I booked they did not tell me the price.how much does the eye exam cost? Good question it’s not listed anywhere. Just how to book and what an eye exam is.

The customer service was poor. The communication was poor, the directions given was poor, the explanition of the sale was poor. I was at the door unable to hear the person who was standing behind the counter advising me it was ok to enter, I entered the store there was one other customer in the store who was being assisted by another sales rep. The sales rep behind the counter who advised me to enter, did not speak english very well therefore I asked for clearfalication several times on the sale glasses. Apparently, The instructions were not given directly to me, because as it turns out, I misunderstood what the directions were regarding trying on glasses due to COVID. (COVID DIRECTIONS) and there's no sign explaining steps and directions on trying on glasses and the proceedure. Then someone yelled out to me across the store, as oppose of approaching me, telling me I was doing it wrong, then I explained that I would have followed the rules if I knew what they were and if it was explained. (I really would) I Thanked him for telling me what the rules were and explained what I understood from the sales rep, cause now I know that I was only alowed to try on 10 items and place them all in the box.if I was doing it wrong, then the sales rep should have approached me again to ensure I understood as she had a lot of time watching me from behind the counter, try on all the glasses and put them back on the shelf. I will not return to this store, I would not recommmend this store. I would not recommend this company. If there was an option for zero star, then I would have selected that option.

Great costumer service and an amazing selection of frames. I appreciated the knowledge the staff showed when helping make my choices. Super reasonable prices too!

Thank you, Hakim Optical! They fixed my sunglasses on the spot SO quickly, and helped me find another pair of sunglasses that I am super excited about. Highly recommend!

Horrible optometrist experience.

Optometrist did not introduce himself the entire time. Did the whole exam/eye test while wearing headphones. Answered no questions about the health of my eyes and could not appear to be more disinterested in what he was doing.

Do not waste your money with this location. Go see an Optometrist who will at least fake interest in your eye health.

I ordered two pairs of frames here at the Queensway location and the glasses were finished in less than one day. The sales rep woman who I believe their name was Zenab was very kind, patient and knowledgeable about the products at the store. Will definitely go back when I need more glasses! A+!

My wife has always experienced excellent customer service at this location. They always go the extra mile to make the experience wonderful. Not only is the service friendly, fast and efficient but the personal care exceeds all expectations. Our son has severe ADHD and is very busy! The staff help him to calmly pick his frames and never forget his name. The durability of the lenses and frames are exc excellent for our busy little boy. Thank you Hakim

The optometrist did not perform a quality eye check though i told him that the lense he recomended was not helping with my vision focus, he didn't give a proper response to my questions, he was only very keen on the billing part.

Terrible experience. The optician was unhelpful and only willing to repeat the same line that the sustem was down. The system shouldn't matter, all we were asking was for a small fix to the frame. They had the worst attitude - you could tell they wanted you out of there. Avoid this location if you can.

Waste of your life, avoid. I booked through their website for an eye exam after looking for an optometrist that will do direct billing with Indian Affairs. I thought it was so convenient and was actually quite impressed with the system. Thought.

I walked in and a great big sign on the counter says “EYE EXAMS $80”. Weird. He has me fill something out, takes me in and has me look at the barn thing while he puts it in and out of focus. When we moved onto the next step he asked where is my insurance or I’ll have to pay up front. I provide my Status Card and he refuses to take it and brings it over to the eyeglass place asking them what it is. I told them it’s my insurance, the website says they direct bill. Well.

Apparently he’s not “registered”, whatever that means. So they want me to pay up front for my eye exam and pursue my claim directly with the insurance company, which is exactly what I was trying to avoid. When I brought up to them that the website expressly says that they direct bill, he says oh that’s the Hakim website and I’m completely separate from that. Oh, really? Because I just booked this appointment through the Hakim website.

They asked me if I wanted the phone number for the Hakim on Royal York, maybe they direct bill? I asked them if they were serious, and they were. I told them I won’t be patronizing any Hakim Optical, my family won’t be patronizing any Hakim Optical, my friends won’t be patronizing any Hakim Optical, and my great great great grand babies won’t be patronizing Hakim Optical in the year 2300. That is, if this poorly-run-false-advertising-clearly-contacts-sells-these-glasses-for-less “business” is even operating in a few years.

And the optometrist wears way too much cologne.

Id rather drive the extra half hour in any direction Away from this hakim.
The staff act with the sentimental tact of a wendies drivethrough at closing.
I had an issue with my prescription and so i called before leaving to make sure it COULD be solved. Yes, they said.

But there was no desire to help when i got there and to shut me up he gave me 4-year old prescriptions cause he couldnt think.
One simple phone call to any other hakim settled the issue, they just dont care here.
You are a number here
You are a waste of time

May thanos find this store