Hal Wright Chevrolet Cadillac GMC Buick

I reached out to inquire about purchasing a Cadillac here because I’m from the area, as is most of my family still. Support local and all that.
However, I was told by the dealer principal that the vehicle I was enquiring on was “sold” (which it isn’t) and that I should try buying from my “local” dealer. Well, I’ll tell you one thing - I don’t be buying from here ever. I’ll also recommend to all my family that they never buy from here or get their cars serviced here any more.
And also - I recommend that anyone reading this read all the other one-star reviews that the community has given this place and stay very clear of this dealership.

Just purchased a new vehicle dealing with todd west. Everything went great and todd is an excellent sales person

We have recently moved to Owensound and purchased our truck elsewhere. Last week we called for a free oil change as all chev olds dealers areas are supposed to fulfil these, we were told that we were would be over kilometres we were 23,950 km And told that they were two weeks out in booking. Therefore we would be over kilometres and had to pay when calling back to our dealership they told us this was unconscionable and said that any time we could make it back to them they would give us a free oil change, please note the service department here is horrendous

Go somewhere else. Tried to negotiate a price on a 90 thousand dollar truck. I started with asking for 2k off and a tonneau cover and I’d sign the papers. The dealer’s first response was to ask me if I was drinking and that it was an outrageous offer. The next day was offered a soft tonneau cover and was reminded that I’m getting $1000 off for the military.which isn’t a bargaining chip it’s something I’ve earned and can acquire anywhere. You guys dropped the ball hard on this one and will certainly lose business beyond just myself.

Salespeople are helpful and willing to help you find the right vehicle for your needs and budget.

The story starts like this. Me and the wife were looking for a larger or more comfortable vehicle to haul the kids around. Stopped at hal wrights (2018) looked at a canyon, but was too small. Sticker was around 50 grand. Then the wife eye balls a terrain Denali, but the sales person said that wouldn't fit in the budget (the price was actually exactly the same). I didnt tell the sales rep what my budget was. So, ended up going to listowel, bought a new 2028 silverado crew cab 4x4 for 40 grand. Service at hal wrights is sketchy. Totally untrustworthy. Had an issue with the transmission, they replaced the torque converter. A few days later, truck would not start. Needed a new starter. I asked if that may have been from the service, but they told me they didn't take the starter off. I'm a car guy. This seemed odd, and later took the truck to Mr transmission to look at the hard shifting and acceleration at random. Asked about the starter, and he said it's impossible to change the converter without removing the starter. I could go on, but I'm done wasting my time on these arrogant folk.

We lost our keys and they had to program new ones because it had a chip in it. They were very helpful and were able to fit us in the next day.