31 October 2023 4:56
In two cases, the quote for the job was not communicated properly:
I asked for the price to balance my tires. I was told $40. When they did the job, I had to pay $80. The reason was that the tires were on my car and had to be dismounted. I don't understand why they assumed by default that the tires were not mounted! At least, they could have asked when providing the quote.
Another time, when aligning the tires they told me that something else must be fixed first in order to align all 4 wheels. They aligned two wheels only. I needed to align all tires again for the same price after the fix.
If they had said it before I would have fixed the issue first before paying twice for the alignment.
Additionally, often the scheduled time is not honored.
The service and communication are not good. But, the work quality is good.
I asked for the price to balance my tires. I was told $40. When they did the job, I had to pay $80. The reason was that the tires were on my car and had to be dismounted. I don't understand why they assumed by default that the tires were not mounted! At least, they could have asked when providing the quote.
Another time, when aligning the tires they told me that something else must be fixed first in order to align all 4 wheels. They aligned two wheels only. I needed to align all tires again for the same price after the fix.
If they had said it before I would have fixed the issue first before paying twice for the alignment.
Additionally, often the scheduled time is not honored.
The service and communication are not good. But, the work quality is good.
17 February 2023 4:31
Friendly service at very reasonable price, they give you honest opinions on what's really needed and what can wait.