18 November 2023 7:37
I had only there hangers. I was staying for 5 nights. Thermostat was set at 85 when I came to the room.
29 September 2023 20:10
The place is full of BED BUGS all over. The attendant called us liars and refused to give us a refund and accused us of “bringing the bugs with us” she was violent and racist. She kept calling us names to scare us from calling the police and terrified my baby. Expedia tried to contact them for refund but they refused. However, we have a video recording and we are going to take it to the police station and call a lawyer. The place is not safe and it was a nightmare! Please avoid it at all costs.
23 September 2023 13:16
I had booked a 2 night stay here this past weekend and it was and aweful experience. My girlfriend and my self are not from the Hamilton area and we're in town for a wedding. This hotel just happened to be 5 minutes down the road so we thought it would be perfect. The website showed nice pictures and it was a fantastic price. When we arrived we immediately had bad vibes. This was not a place I felt safe leaving my girlfriend for multiple hours while I was getting ready for a wedding. The area was not very nice. The rooms looked nothing like they do in the pictures, the employee at the front desk was very rude. The window sills in our room where cracked and chipped away and showed exposed wood. The pillows underneath the coverings were yellow and stained, and although it says that there is no smoking in the building I was still able to smell smoke from my room which is a no-go for me as I am asthmatic. When we went back to complain at the front desk we were offered no refunds and were told that because we booked through Expedia that all expenses would go through them even though I chose the option on Expedia to pay at the hotel. I confronted the employee and said that you have a receipt with the company name on it thus it was paid here not through Expedia. I've been told multiple times to keep calling back for the manager and every time I've called back there has been no manager there. The employee got very angry that I was questioning everything and snapped at me and said do you just want your deposit money back. I said yes I will take my deposit back money right away, then she proceeded to ask me to sign a form that says I got my deposit money. That form also stated that everything would be final, I signed the form but I made sure beside my initials that I stated this was just for the deposit money back and that I will not be following any of the other guidelines stated on the form. Overall terrible experience I do not suggest anyone stay here.
20 September 2023 6:55
I booked this motel for my wife and I for 1 night stay in Hamilton. The attendant was rude. The bed was dirty. We wanted out and asked for a refund. They refused to refund. Expedia could not get us a refund either but our credit card bank did. In the middle of the night, we had to get another motel in another city. If you want a clean place to stay, do not go to this motel.
07 September 2023 14:43
Decent location, room was good for the price and service was also great. Check-in process was a bit confusing but the owner explained their situation and it made sense. Overall it was a great stay.
31 August 2023 0:33
Good hotel big room large comfy bed. Owner operated and they are very hard working. A/C was quiet and kept the room cool thank goodness since it was very hot outside. Walking distance to cafes and convenience stores. Had issues with the TV remote but nothing that wasn't fixed.
22 August 2023 21:11
Avoid this place. Cancelled my booking before the cancellation deadline but was charged anyways. Almost a month later and still no refund. Front desk staff tells me that they can't process refunds and that the manager must do it. I call the manager "Ken" directly and he offers excuse after excuse about the delay in refunding me. Save yourself the trouble, stay somewhere else.
19 August 2023 14:51
Horrible place. Dirty and smelly and undeserving of the current star count. The service is terrible, the rooms are terrible. The only upside is the peacful location.
12 August 2023 11:28
Be careful when you book here. Triple check your booking!
We booked a stay here for Friday 18th August to Saturday 19th. Before we booked, I rung to check there wouldn't be any issues checking in as our flight from Calgary would be landing at 1: 30am. Confirmed with the guy over the phone that it was fine.
I then rang the next day to make sure they received my booking. The woman had the cheek to give me attitude and say "of course we have your booking". She checked for me and confirmed everything. We also clicked the reserve now and pay later option. Recieved email "your booking is guaranteed. You will pay at your arrival".
Turned up at the hotel after 2: 00am and they said our booking has been cancelled because they tried to take payment and it was declined.
1) we chose the reserve now and pay later option so they shouldn't have even tried taking payment.
2) no calls or emails to inform us that they cancelled the booking.
3) they had no rooms available so weren't able to let us stay.

We were stranded at 2: 30 in the morning. Had to find another hotel.

Extremely upset that they went ahead and cancelled without notice. Disgusting.
02 August 2023 10:47
Enjoyed our stay in Haven Inn. The staff was friendly and the room was clean, spacious enough for 2 adults. Recommend anyone looking for reasonable rates for lodging to consider staying here.
29 July 2023 16:21
We enjoyed our stay here. The owner was so nice and very welcoming. The price was excellent and no one else even came close to that price. The rooms were clean and the bed was very comfortable. We would love to come back and stay here again and explore the area a bit more.
25 July 2023 23:56
Terrible experience turned away for having tattoos.drive 5 hours and got screwed and they still hit my credit card after turning us away don’t go there trust me all there good reviews are other immigrants friends with phone reviews
17 July 2023 23:32
Clean and comfortable rooms! Exactly what I needed after a long day of work. Amazing service and facilities. Thank you to the staff! Keep it up!
16 July 2023 4:38
I was quite pleasantly surprised by this hotel. It is like a boutique hotel. It’s very clean. People are very nice. I felt safe. It was quiet very good value for the money would definitely stay again.
13 July 2023 19:00
Nice motel, clean rooms and nice area, the people at the desk were very friendly and accommodating to our mixup and gave us a room upgrade free of charge on arrival. Thanks so much! Also walking distance to some food places and bus stop!
09 July 2023 0:36
The Haven Inn was where we stayed while riding the train from Hamilton to Toronto. The furniture and bathroom was pretty basic but it was very clean and the bed was very comfortable yet supportive. I slept very well. Would be happy to stay there again. The owner is nice.
27 June 2023 19:13
By far the worst booking experience I’ve ever had. I booked this room through an app called hopper. My payment had gone through yet the front desk lady was YELLING at me saying it declined. After waiting for an HOUR on hold I was told my payment did but they won’t honour it because now rates are higher. Makes no sense and extremely embarrassing. Would NEVER recommending staying here.
26 June 2023 1:05
For the price, it was worth it. I don't have any complaints. I would definitely go there again.
10 June 2023 3:42
This is our go to place when we stay in Hamilton price is right
Very friendly staff
Always accommodating
Thank you
06 June 2023 8:11
We stayed for 2 nights this past weekend (June 9th & 10th/23). Even though there was a mix up with our booking Ken at the front desk helped us out and gave us an upgraded us to a King room. We greatly appreciated this. The room was nice and clean. Had all the necessities. A great value. We will definitely stay there again if we ever are participating in a festival in that area again. Thank you Ken for coming to our rescue, we greatly appreciated it!

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