HealthSource Medical

The medical office is great very clean, I was a patient of dr.cantons and now dr.wangs unfortunately I am unhappy with dr.wangs bedside manner she refuses to refer for more than 1 second opinion and refuses to refer to a dr out of province which is very wrong

Dr. Banting is thorough, professional and attentive. The front desk is improving. I find that if you are clear in explaining what you are calling about, they respond well. If you can afford the $100 fee, it's worth it to avoid coming in to refill prescriptions. Having to make an appointment to see the doctor for refills is not the fault of the clinic. This is because OHIP doesn't pay for this.

Just wanted to update my review since Dr. Canton left. When I heard Dr. Canton was leaving, I was worried because she was the best doctor I’ve ever had! Dr. Wang is just as amazing. She’s thorough, patient and has great bed side manner. I feel so lucky to have my health taken care of so well. The front desk have always been helpful and efficient as well. Thanks everyone!

Don’t really understand these negative reviews. Dr. Banting is great! Super kind, listens to my concerns and questions. Very patient and caring. Got my implant for birth control and she was quick and very caring during the whole process. Very lucky to have her as my family doctor!

Friendly staff when I called but this is NOT a walk in clinic. Only serving registered patients.

I love my doctor, but it’s so hard to book an appointment. They canceled my last one and now I’m trying to rebook and it’s like pulling teeth to get a hold someone over the phone. The staff is friendly and once again my doctor is amazing but this is madness. It shouldn’t take me several weeks to get ONE DAMN appointment.

My Doctor is Erin Reich she's the best doctor I have. She's very meticulous and understand her patient very detailed to explain the result of our test.

Absolutely terrible since Tony Canton left. They used to have a great messaging system, but they removed it now for some other platform that doesn't let me message them at all. Not that customer service was ever great here. Usually they are extremely rude and cold and clearly do not care one iota about the patients. The only good thing about this place were the doctors. Now it's just a disaster. Bring back Avocare. It was a great system. Or at least let us email you. Why are you so intent on staying stuck in the 20th century?

Excited to finally have a family doctor after 4 years of waiting. Unfortunately, it was this clinic and Dr. Cojocaru. Kept asking me what I want him to do about my chronic knee pain when another doctor gave me 3 courses of action. Dr. Cojocaru’s best suggestion was to take time off work…His know it all attitude is extremely unbecoming. This clinic also assumes all people are privileged enough to take a day off work to fit into the doctors/clinics limited schedule.
Waiting 4-5 hours at a walk in is better than dealing with this place.

Revising my review to 3 stars because the doctors are great. But… could not get a simple anti-depressant refill. Front desk says robotically that I have to schedule an appointment. When asked if they can leave a note for the doctor about the situation I am in, the reply is, no, you need to schedule an appointment. I have no meds and the soonest appointment is 13 days away. Very terrible protocol. A depressed person without meds and without any way to contact the doctor. Phone line is down and online booking system is broken.

Cannot get a simple anti-depressant refill. Front desk says robotically that I have to schedule an appointment. When asked if they can leave a note for the doctor about the situation I am in, the reply is, no, you need to schedule an appointment. I have no meds and the soonest appointment is 13 days away. Very terrible protocol. A depressed person without meds and without any way to contact the doctor. Phone line is down and online booking system is broken.

My doctor has been wonderful but how the clinic is run has often been awful, and now it's enough that I'm writing this since there doesn't seem to be anything else I can do now except leave the clinic which really sucks after 6 years of care there.

I recently asked to move to a different female doctor at the clinic as my doctor is leaving and her replacement is a man. I've always had women as doctors (for everything that I can chose) because I feel more comfortable.

They were very curt and kept repeating, "no, it's our policy, this new doctor is good. " Obviously it's not about whether he's good-I'm sure he's great if my doctor selected him-but about comfort and accommodation. There are a lot of things I'd just never bring up if my doctor were a man and how can that be good?

This is especially frustrating when I sought my doctor specifically and was on a wait-list for 2 years to see her, no exaggeration. I just don't understand why a clinic would prevent a client from moving laterally to another doctor when theirs is leaving the clinic, it seems ridiculous. They didn't even suggest getting on a wait-list with a different doctor there, it was just, "no. "

And this is important to me because of my own feelings of comfort but imagine if there were women who, because of trauma/religious beliefs/etc, would feel even more uncomfortable with a male doctor and they're telling them they have to see one. What a horrible, bizarre policy and that they won't even clarify or justify.
EDIT: I just learned that a friend who's also been seeing her has been experiencing the exact same response with the clinic and I imagine we must not be the only ones too.

UPDATE: re: reply from clinic. Thank you for your reply. If the response over a year ago when this was happening was similar to this (and where it felt like I could actually talk to someone making these policies, not just curt desk staff) then it would have been much better. None of this was communicated at the time, and it is different from what I was told (that we were just not allowed to change doctors, that it was policy, and just had to see whoever the replacement was, not that it's because no female doctors had open wait-lists.).
Has the policy been updated? If this was the case at the time, then the front desk did not convey that and were fairly curt in their responses and seemed unwilling to explain *why*.

When I first got to this Medical Centre I thought it would be a good idea. They said that they practice trans care so I was excited about that. Change of management made this place a horrible experience for me. And almost cost me my children’s lives. Dan Cojocaru is the worst doctor I have ever seen. Please do not go there for your own safety

Jan 6 22. Dr. Carolyn Tisher has been unavailable to her patients. She doesn't offer phone/in-person consultation of her patients who aren't her pediatric patients. Her unavailability has gone on for a long time. The alternative I have is a male doctor and I feel uncomfortable consulting female matters (pap smear, etc.) with male doctors. Essentially I do not have a family doctor anymore.

Clinic is pretty up to date with times, with digital patient filing and Avocare platform for messages/booking appointments. I don't know why video consultation with doctors aren't available. I had to do consultations over the phone only and send in photos to reception before the appointment.

2017.
Dr Tisher is recommendable
never liked the staff
also regardless of me being there on time or not im always waiting 30 min+ before i get to see my doc
also charges 75.00 for missed appointments

Dr. Chan is patient, and super professional doctor. After 5 years of service I cannot recommend him more

Dr Chan is the best family doctor I have ever had. Fantastic care and a great professional attitude.

Nothing but problems, harassment, and false accusations booking and starting appointments. On-line booking doesn't work. Always off schedule then blame me. Terrible receptionists with zero communication skills. Blood-lab always inures my arm so I go elsewhere. My health issues have never been resolved. I'm under enough stress as it is I don't deserve this bad treatment.

Very very disappointed in the receptionists at this office since Covid. They do not call back for appointment requests, give misleading information and don’t seem to know how to do their job. Very frustrating when trying to deal with medical issues! That being said, I have nothing but wonderful things to say about my family dr.

Dr Toni is our family doctor for last 5 years. She is incredible: she really cares (I don't see this with other doctors these days), she is awesome with kids (our 4 y.o. Still talks about Dr Toni looking for monkeys in her ears), she is very knowledgeable and an amazing person. I'm very happy with this practice and our family doc <3

I cannot speak highly enough of Dr. Canton, and also the entire clinic as well. Dr. Canton is always always on time, very empathetic and knowledgeable. I consider myself truly lucky to be her patient. The online booking system is top notch, and they respond almost instantly to appointment requests. Thank you for the great care!

The new online messaging system makes it easy to book appointments, have documents for specialist appointments sent to me, and even to ask basic questions to the front desk. All a simple text away! My doctor is very punctual and provides great patient care. The waiting room can get a bit cold in the winter, but understandable since patients are constantly coming in and out.

Staff is friendly. Dr. Canton is absolutely amazing. She’s very attentive, doesn’t rush you out of the office. She’s very pleasant and knowledgeable.

I couldn't decide what star rating to give this clinic between 1 and 3 because my GP there (Dr. Canton) is beyond amazing BUT getting in to see her during the day is next to impossible. I cant remember the last daylight appointment I was actually able to see her. I've always been stuck seeing another practitioner in their afterhours clinic which is fine but I'd much rather see my own Dr. Sadly I had to find another Dr.for my oldest daughter because I was never able to get in to see Dr. Canton. Again Dr. Canton is AMAZING and her bedside manner is top notch. I just think they bit off more than they can chew with over populating themselves with way too many patients per Dr.

I became a new patient of this clinic a couple of months ago after having been on their waiting list for months prior. I recently went to use the walk-in clinic and was turned away. I don't go to walk-ins unless it is something serious, so this was rather frustrating for me. I had called in the morning to confirm walk-in times, and went as soon as they started. I was turned away, due to the fact I had not yet had a "new patient appointment" and therefore could not access their services. When I signed up as a new patient, I was never told I couldn't access the services until this appointment. Unfortunately, their walk-in hours are scheduled at a time after all other walk-ins in the area have closed, so I was left with no options for the day. Needless to say, I will not be back. As a positive, the lady I dealt with at the front desk was polite and professional about the matter.

Great GP! Dr. Canton has been my GP for a few years now and she is absolutely wonderful. She always gives me plenty of options and explains things in terms I can understand and she is also easy to follow-up with without having to go into the clinic. One time she got my husbands results back at around 8: 00pm and called him from home to tell him she would have a prescription faxed to our pharmacy and it would be ready for him to pick up in the morning.

The front end staff is also lovely - they used to be a lot more difficult to deal with and sometimes still seem a bit burnt out but I get it, people are grouchy at you 90% of the day so sometimes its hard. The newer front end staff seem very nice and efficient as well.

I've always had a fantastic experience with Healthsource Med! My husband and I have been with Dr. Canton since 2012 and have since brought in our baby to see her as well. She helped control my diabetes, very efficient and thorough. During her mat leave, we saw Dr. Campbell who is equally amazing! Appointments have really low wait times and they've always accommodated seeing my baby when needed. Some front staff could be a bit nicer on the phone, but have never had issues dealing with in person and usually because of policy. I highly recommend this clinic!