08 May 2023 22:32
I WILL BE GOING TO COSTCO: SEE BELOW WHY
Both my experiences here were less than stellar. I booked two appointments and on the first I had taken a day off work to make it. While on route to my appointment I get a call telling me the person I was seeing called in sick. I was less than pleased and had to brow beat them into getting me an appointment that day at one of there other locations. I was amazed they did not Suggest this?
So this in and of itself is not a huge issue as people get sick but I called 04/24 to have a follow up consultation to move forward to get a hearing aid and was given an 04/25 1330 Appt. Low and behold I arrive (after a 30 minute drive) and the office is dark and the door locked. An employee came to the door and advised she was alone and the person I was to see called in with a fever. Apparently she tried to call me. I have no missed calls on my phone. It is hard to believe with technology today that they could not reach me (text or make more than one attempt). I was advised they called my home phone, who even looks at their landline anymore?
I guess customers are easy to come by!
Both my experiences here were less than stellar. I booked two appointments and on the first I had taken a day off work to make it. While on route to my appointment I get a call telling me the person I was seeing called in sick. I was less than pleased and had to brow beat them into getting me an appointment that day at one of there other locations. I was amazed they did not Suggest this?
So this in and of itself is not a huge issue as people get sick but I called 04/24 to have a follow up consultation to move forward to get a hearing aid and was given an 04/25 1330 Appt. Low and behold I arrive (after a 30 minute drive) and the office is dark and the door locked. An employee came to the door and advised she was alone and the person I was to see called in with a fever. Apparently she tried to call me. I have no missed calls on my phone. It is hard to believe with technology today that they could not reach me (text or make more than one attempt). I was advised they called my home phone, who even looks at their landline anymore?
I guess customers are easy to come by!