Heffner Toyota

Giving 1 star rating because I can not rate in minus. Had the worst experience with Heffner Toyota.
Invested 500$ for 6-7 months, gain 0%, disappointments 200%.

1. I booked Rav 4 in July, and they said you'll get your car in 3 to 4 months. Car comes after 7 months. Sent many emails, never got answer on time.
2. I customized it, but when the car came, they forgot to add customized things. And when I asked, they said you have to wait more 3 weeks.
3. I understand the situation, and I let it go everything. When it was time to submit a finance application, they said your loan is rejected, and we can not give you a car. You can bring cosigner to get the approval.
4. When I brought the cosigner, they said you could not apply. Please proceed with the refund.

I just purchased my third Toyota at Heffner's. Service was outstanding. I especially want to thank Ali Majid for his outstanding customer service. He is very personable and extremely knowledgeable about the financial traction options. Stu Jeffrey in Sales found the perfect vehicle for me. I am enjoying my new to me 2021 Toyota C-HR more than I could have imagined. Love it!

We leased Lexus ES 300 H, the customer service was good then and, at the end of 39 months we decided to buy it out.
It was a very unprecedented customer experience, the luxury financial service manager at Hefner had a very unprofessional behaviour and conduct firstly, She had lack of knowledge asking for lean to be removed from insurance without making full payment to TCCI,
She gave no intro and just came towards us with no smile. She had a bunch of paperwork Signed at the reception Without asking if we were comfortable to stand there and sign. I even mentioned if we can sit in any room she kept on with her focus on getting paper work signed as if trying to get rid of OUR job.
Both myself and my husband felt like what’s going on. Would never recommend Hefner. Out excitement of owning the car was shattered. We came out of Hefner with a very low mood and wanted to complain to the owner as we not treated well as they claim that “ you are our family “

The service department is a tad unorganized. Not only do they have a broken system of logging customer service orders (too many cooks in the kitchen) but they try to deflect blame onto the customer.

Please work on your customer service skills.

The reviews on here indicate shortfalls

I highly recommend that you phone or visit Cory Taylor at Heffner's Toyota for your vehicle needs. Cory assisted me with trading in my 2021 RAV4 for a beauty midsize truck - a 2023 Tacoma 4x4 Double Cab 6A - TRD Sport as I need to tow 5-6,000 pounds. Cory and I have worked together for my last FIVE vehicles spanning more FOURTEEN YEARS. Why you ask? Well, because Cory treats me like a family member, and I trust Cory to provide me with excellent advice (lease/finance). Cory is knowledgeable, has great attention to detail, and is a lot of fun to work with. I have moved out of Waterloo Region, but I still come back to Heffner Toyota for both my purchase and service needs. Talk to Cory Taylor and get your service needs met at Heffner Toyota. You will not be sorry.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Exceptional experience working with Cory Taylor on the lease of a 2021 RAV4! Cory effectively listened to my needs and concerns. Provided me with education, perspective and options for my consideration. Wonderful communication, quick response time, very professional, and super organized. Extremely smooth pick up process of new vehicle (including paperwork). Experience left me feeling valued as a customer and that I received a good deal and a great vehicle. I highly recommend Cory Taylor and Heffner Toyota. I will definitely be back.

David is pretty good at understanding the customer needs and giving appropriate advice.

He is pretty meticulous with what he did. I recommend working with him.

They were really disrespectful and they disappoint me of how they are working. They are very late for every stuff that I’ve took an appointment for. You have had customers but when they knew about how you treat and how you sell and how you are late they leave before they have an argument with the company.

Jeff Moore is a really disrespectful guy and a very bad guy and had the a bad Compony by acting very mature he has no reason to be mature and bad appointments by telling us how the car will come in few months and not arriving in years

Always a great experience with Karen Savage (sales) Karen is someone who goes above and beyond for her clients and makes you feel comfortable.
Would highly recommend asking for Karen on your next sales visit!

What can I say? Searching for a new vehicle is incredibly stressful. Adam Linka was the Sales Advisor and I can confidently say all our stress just washed away. He was kind, respectful, and really took the time to get to know our needs. If you are ever looking for a new vehicle be sure to contact Adam Linka!

Was awesome to deal with women from the start of my experience when I called to cancel my snow tire swap because I had been rear-ended and my Sienna was totalled, to the end when I worked with Michelle to purchase my new "Cab Sav" Rav4. Thank you for a great purchasing experience.

I had my ram in for repairs through an insurance clam and they did good work but very expensive especially when I was told that my used tailgate had the rino on it and it happens to be box paint I put some of my tools on it and it scraped off like nothing I dont think I can trust them to do work on my vehicles again it's a crying same that you get ripped off twice with this company told a lie and dinged with a heavy bill for the insurance company

Heffner Toyota was amazing with my recent search for a car to replace my Prius C that lost the collision with the deer. Michelle Whittle managed to find me a 2022 Corolla Cross within a week! This is the second perfect car she has found for me. She has also found vehicles for at least 3 members of my family. She has a knack of finding the right vehicle at the right price.

Great place for service. Even has a cafeteria in the waiting area. Huge dealership.
Update Oct. 2021. We bought a new Rav 4 hybrid from Heffner, delivered in March.
Did some research and pricing online from their web site. Sales Rep Vic was awesome, gave us some great tips and was totally zero pressure. Love the car, so many great features. First service completed and as usual service staff were extremely helpful and friendly. Love this dealership and all that they give back to the community. Check out their web site for details. And no they didn't pay me to say this, I just value businesses that care about the communities they are in, and who care about their customers.

I recently purchased a used vehicle and had the pleasure of working with Matt Bishop. As a first time buyer, Matt made the process super comfortable, stress-free, and was very open and honest about all the details of the car (something that I highly value!) It was clear that Matt was willing to help me out and address any questions or concerns without hesitation. Couldn't have asked for a better experience and environment in general. I highly recommend Heffner and working with Matt:)

I find Heffner Toyota Service to be a very good place to take your car even if it's not a Toyota. I take there our Toyota which we bought there a while back and a Hyundai which is an older car and not bought there. They take care of both of them and I know that whatever they suggest needs to be done is an honest opinion and that they will do it well so that I don't have to come back for the same issue. They went to a great length to get the part and squeeze in the work for the Hyundai so that I have it back in a good time. Thank you, Ashley Koebel for being such a great service advisor.
I should also mention that the Heffner Toyota service waiting room is a very welcoming place (free coffee and a cookie) and a safe one with adequate distancing. I also like that the proceeds of the café go to the Ray of Hope, a local homeless service and kitchen place. The café has a good food and beverage selection, too. Thank you, everyone at Toyota, for making this place like going to see family.

I have unfortunately purchased a 2021 rav4 from here as it is the closest toyota dealer near me, and the experience was terrible. My car is financed by scotiabank and I agreed to go with scotiabank was considering the convenience that i can do transactions using the mobile app. But the finance lady Barbara was careless and made errors and messed up the file hence i cant check my balance or make extra payments. I have also brought toyota ecp for the car which comes with 6 free services. I was surprised to know that they have suspended it when I brought the car for first service. I have e mailed them about it and there is no response from their side. I have also did rustproofing had had residues left on my wheels and center cap when i told about it at my first service they told me to use rim cleaner. Giving car for service is another nightmare. I asked them to do oil change on my car as per factory 2018 and up camry and 2019 and up rav4 are supposed to use 0w16 grade oil. In my case they have used 0w20 grade in a brand new car. And when i asked about it they just said they were out of stock. This seems like they may use windshield washer fluid in brakes if the brake fluids are out of stock.

Recently bought out new car at Toyota Hefner and had an amazing experience!
Shane, Maher and the whole team were helpful, always available to us and provided a stress-free fantastic service.

Absolutely recommend them for a car purchase

Jake Hebscher sales and leasing consultant - Knowledgeable, polite, attentive to details and very patient. Jake made leasing a new vehicle experience a very special one. Congratulations to Heffner Toyota for an excellent job. I will be coming back again and again.
10/14/2021

Sal made the buying experience a pleasure! He is dedicated to ensure customer satisfaction!
The vehicle I purchased was nicely detailed when I took delivery!
Sal made sure everything was taken care of.
Great car, great people!

Update: December 4,2019.
I just returned from taking my vehicle in for service and was very pleased with Chris Durno, Service Advisor, and his team! Very helpful, did an excellent job with my vehicle and reminded me why Heffner is the BEST Toyota dealership in Ontario and why I am very happy to be part of the family!
Another 5 star performance by Heffner! Thank you, Chris!

Update: November 5,2020
I took my faithful Toyota in for a service appointment and I had the pleasure of dealing with Rob McLennan, another one of Heffner's excellent Service Advisors!
These guys are the best! Thank you, Rob!

Update: June 24,2021
Another superlative service appointment!
Thanks again, Rob!

Update: October 4,2021
Today I had 4 new tires installed on my faithful Toyota and the service team at Heffner's did an outstanding job!
Special thanks to Rob McLennan for his attention to detail!

We had a great experience buying our truck from Heffner Toyota. Both Trevor our sales rep and Mellissa in the office were fantastic! We decided to change vehicles after 2 days of initial visit and they were very accommodating and helpful. There was also a bit of a mix up on the day of pick up and they both offered to drive the new truck to our house - fantastic service and very much appreciated! This was our second vehicle from Heffner, we will definitely buy from there again and highly recommend.

Your salesman Matt was able to accommodate our late request to view and test drive a car. His service was knowledgeable, thorough and friendly. We would highly recommend him.

We recently bought our 2017 4Runner from Heffner. Our sales guy, Matt Bishop, was amazing, very friendly, very helpful, very patient, and even made sure my bluetooth was connected before I left the parking lot. Nice little touch of a big red bow on the truck when we went to pick it up, awesome. If you are looking to buy a used vehicle go see Matt at Heffner, he'll help you out.

My recent experience in purchasing my 2017 Rav4 hybrid was both seamless and effortless. Sal and his counterparts Melissa in finance and Rob in detailing exemplified a consistent professional ethic and integrity through and through. The Heffners did great in recruiting such individuals to compliment the legacy of the business. Heck I wouldn't mind working here lol! Thanks once again for outstanding service. I'll be back once we get another driver in the household!

We have just purchased our second vehicle from Heffner’s - a beautiful new Toyota Venza. With the help of Sal, our wonderful salesperson, we were able to compare all of the different models and choose the one that best suits our needs and wants. Without any undue pressure Sal patiently helped us to select the perfect vehicle, carefully showed us all of the amazing features and made sure that we had everything that we wanted. Once we had made our selection Sal found the exact vehicle for us. We couldn’t be more pleased with our experience and we highly recommend Heffner Toyota, and particularly Sal!

Sal was a huge help in assisting me find a vehicle. He asked questions and was the first sales rep i dealt with who actually listened to my needs as a consumer. Even after my purchase he continued to follow-up with me and stayed in contact to ensure I was happy w my purchase. I highly recommend Sal and Heffner Toyota. Thanks again Sal!

I just got my first car purchased from Toyota Heffner. I must say the customer service and dealing is amazing! Sal worked with us and helped me find the car I was looking for- RAV4. He went into details explaining the features of the car, took us for the test drive (the area chosen for the test drive was super as it tested all the features of the car). He went above and beyond to help us, answered any questions, waited in long line at Service Ontario for the license and getting our paperwork ready. Sal is very knowledgeable about the vehicles there, kind and exactly knows what the customer is looking for. He even delivered the car to my house, and once again explained me all the features, and set up my phone with the car Bluetooth. The entire experience with Heffner was great and I am super satisfied with their service. Thankyou Sal, and Heffner for making the entire purchasing experience seamless and smooth. I would 100% recommend checking them out while you are purchasing your first or next vehicle.:)

We recently purchased a Toyota from Heffner Toyota.
The experience was amazing. Matt Bishop took his time and
made the process stress free and pleasant. Matt was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.
Thanks Heffner Toyota. Definitely will recommend your dealership in the future. Thanks again.

Recently purchased a pre-owned Prius Prime and I am so happy with it. Trevor Hart was a great salesman. He answered all my questions and I couldn't be happier. Thank you Trevor.

We bought a pre-owned 2018 Toyota Corolla from Heffner Toyota.
The sales team was great. Thanks to Henry and Melissa.
The service department not so much. We did the test drive on a tire with a big cut on the side wall. The car had been safety checked before by Heffner Toyota.
To finalize the sale they were supposed to check an oil leak. They claimed to have changed the valve cover gasket to fix that. This job has never been done. Fake. Instead they let us drive off with a leaking transmission oil fill plug. Easy fix but they did not care to look. This was very insulting.
The brake fluid reservoir was only half full although the fluid had been changed two weeks prior by Heffner Toyota.
An email to Mr. Heffner did not trigger any response. He does not care either.

Another great experience at Heffner Toyota! You are always greeted with a smile and friendliness no matter what department you need to visit. This is my second car from Heffner and I had the pleasure of dealing with Karen Savage both times. Karen is very knowledgeable, friendly and patient.

Had a great experience getting my NX300h. Taj was super helpful and patient especially given my trade-in was from Saskatchewan. Landon was super efficient with my finance application and overall everyone was great.

I picked up me new camry today from Heffner and I dealt with Sal (vador) who was just awesome throughout the whole process. I highly recommend him to anyone looking to buy a Toyota.

Jerry was a pleasure to deal with. He was very friendly and was not pushy at all. The whole experience at Heffners was easy and stress free. It was the best experience I have had purchasing a car. I would highly recommend Heffners.

Had service done they removed my heat shield on my highlander and could not repair my trunk as the automatic trunk came un fastened and said they would send it out for repair and never did. Showed on my invoice that I refused two of the services that were supposed to be done. When I called to ask why those service were not done it was explained something about there bonuses and they had to put those down as customer refused which I never did. When asked why my heat shield was removed as I was charged for the repair on it. I could not get an answer and was told the service advisor would call me on Monday. I am still waiting for that call a month later. Thought you guys were better then this

I just had an oil change on my Rav4, through the quick lane, and they offered to wash my vehicle, which was a pleasure to have this done. When I went to pick up my vehicle, I noticed that the license plate was missing. I went back in to see if it came off in the carwash, and the young Tech looked for it and found it for me, he then offered to put it back on for me. He (Scott), was polite, and professional, offered the Heffner cover plate, saying that I was part of the Family now, and installed the plate and cover. More than pleased with the service and the professional approach to solving my problem. Thank you Scott, you are going to do well in this business.

My wife and I got a new camry. The process was unbelievably smooth thanks to Shane Green. I definitely recommend him even if you're just looking. All our questions were answered fast and had full attention. Thanks again Shane! Will definitely be a returning customer.

I purchased a car from Hefner Toyota, got it home and the sunroof was making a popping sound. I contacted them and was told it was covered by the 6500 km warranty. Fast forward two days and the owner of Heffner basically told me where to go and said they wouldn't be covering the $1300 repair that it needs. I will be taking legal action as it SHOULD be covered after I was told it was. Don't buy from here.

What a great dealership! I recently purchased a new Tundra. Not only was the price fantastic but the service was top notch. I just completed my second service and Jason in service was great to deal with! You can't go wrong with a Toyota especially with a dealership that cares like these guys. Good job keep up the good work Heffners.

Always a pleasant experience taking my car in to be serviced here. The staff is always kind and welcoming.

Have called several times over the last 2 years to get a recall done, the woman on the phone always refuses to do it claiming they are low on the airbags, I could be killed due to them and several other dealers refusing to even out me on a waitlist and they simply dont care.

Cory T was a pleasure to deal with. Very professional and honest. I am very happy with my brand new vehicle purchase. Other toyotas within 50 km said the first deal they gave me could only be matched (not do better).

I bought my car from Heffner Toyota and was quite pleased with the overall experience. It felt very easy (I dislike the car buying process), and I found the exact car I wanted. Matt walked me through the entire process & answered all of my questions without hesitation. I would highly recommend Heffner if you are buying used or new! Five stars!

We continue our relatiohship with new car sales representative Michelle Whittle and once again she has come through for us.her professionalism, attention to detail and friendly manner is why we are now about to enjoy the 4th new car lease under her watch - Heffner should be proud to have her on their team
Jim and Cheryl Fox

I purchased a new car on February 23,2021. I never expected buying a car to be fun or comfortable. I didn't expect to laugh so much. But Michelle made the experience all that and more! Thank you for making this the best customer service I have ever received!

2 in 1 Toyota and Lexus nice clean place was under Reno on lexus side in Nov and dec 2020. I guess the best time to do reno during covid-19

I had an accident & they were recommended by my insurance company. When I arrived everything was arranged by my insurance to have a rental ready, plus I was greeted by name. All I had to do is sign a release when I gave them the keys & that was it.

Best car buying experience. Sal was awesome, took care of all our concerns, put up with my hubby's jokes definitely recommend Heffner and particularly Sal if you are in need of new wheels.

Super service from Iman and the team at Heffner's. Talk about a smooth process. Buying a used car couldn't have been easier. Even better, I know I have a great car that's going to last. Their reputation says it all.

Offered to place a hold on a car with the intent to purchase on the date I could see the vehicle. Car was sold out even with this “hold” in place. Disappointed and upset.

Had to take my wife's car in for a service. I'd never been here before, and was honestly quite confused. It's a massive facility, and it took me a few minutes to try and find out where I was supposed to go. The middle driveway is the answer it would seem. Then you have to go to the back, but don't park. You drive your car in. There's some doors that ask you to drive up slowly, and then they will automatically open, and then you go in. I did that, but someone came running out and told me to back up so they could close the door. After waiting quite some time, someone reappeared and open the door and told me to drive in.

Now, this was during the Covid-19 shutdown, so perhaps this wasn't normal.

But once I finally drove in, everyone was friendly and helpful. The level of protection because of Covid-19 was outstanding.

The service went fine, although for what was done, it was rather expensive. But if anyone knows Toyotas, it would be them!

You won't get anything for a bargain price. And like any shop they will charge every cent they can. Having said that, they are very reasonably trustworthy. Never had an issue with work done, A+. But like most shops. Be very careful. They will charge anything and everything they can. If I was less aware, I would be charged hundreds more. Stay informed on things you own

A lot of confusion around what was supposed to happen with my car's appointment, however, the staff were great for working with me through the issues and making the visit worthwhile

My wife were just there this time to pick up our son he bought and gets his car serviced by Heffner all the time, he got his snow tires installed service done & rotation if needed he was happy when job was finished price about the same as anywhere else.

This is what a dealership should be like!
Efficient, courteous, and more of a friend, than dealer. Heffner prides itself on being fair and helpful, instead of a high pressure sales outfit. They have seasonal events for their customers, such as a children's Christmas party, with treats, face painting, picture with Santa etc. All for free. They also contribute to local charities and sponsor community events.
If you are in the market for a vehicle this dealership will make your experience pleasant.
If you need maintenance on your vehicle, the service is next to none.

I can't say enough about the kind and personal attention i received at Heffner Toyota. The work and restoration done to my vintage truck was top notch. Amy from the collision center is top shelf in every way possible, right down to recognizing my voice when i would call in. Great person to deal with.
Thank you again

Went looking for a used car and ended up leasing a brand new 2019 Toyota Corolla hatchback. Marc was very helpful and informative, and helped me find the best car for me, without being pushy.

This is an odd review as we didn't ultimately buy our car from Heffner.

While another vehicle fit the checklist better, I found the experience at Heffner (and with Richard Guanzon in specific) was among the best of our year-long search for a vehicle.

Richard was responsive, helpful, and provided a very reasonable and clear quote.quite refreshing compared to some of the nonsense we dealt with at other dealerships.

In this case, another vehicle fit our needs slightly better than the Rav4 we were considering. But when we are in the market for another vehicle, Heffner would be among our top choices.

Fantastic time buying my Tacoma with Kevin, every question I had he answered promptly, even when they were at ungodly hours of the night. Awesome buying experience.

Went to Heffners with my dad and boyfriend, for my new used car, and it was a great experience! We worked with Marc, he walked us through all the details and he had great sense of humour through the whole thing. The other staff were friendly and greeted us when we came in. The showroom and car lot were very clean and cars looked great! Thanks for all your help Marc! T. C

Jim is a great guy. He made my buying decision so seamless and he provided excellent customer service. I have referred Jim to my friends and family who are in the market for a new Toyota. Very happy with my new car and I’ll continue to speak highly of the care I received at Heffner. Thanks Jim for your excellent work!

We had an excellent experience obtaining our new van thru Kevin Rego who was friendly, knowledgeable and courteous. Kevin took the time to explain the workings and maintenance of our van and to make us feel comfortable with regards to calling him if we had any problems. The only negative part of our experience was the fact that the cookies were too small. Thanks, Kevin and Heffner Toyota.

Where do I start. We went in on December 21 to lease a vehicle from them. They came highly recommend we made the trip from Brampton.

We were told that they have trucks bringing in the new RAV4 constantly and will be getting our car soon, most likely within a week. We told them since our current car was a write off and that we need a car ASAP since we will need to rent and wasting money.

There was no update given to us I decided to call back on Dec 27. Looked like everyone was still on holidays cause everyone the receptionist tried to send me to was not back till either Friday or January. Which something else was annoying was their phone system doesn’t allow you to return back to the receptionist if you don’t want to leave a person a message. And as many times I called which was 8 times - the receptionist which by now were on a first name basis basically wouldn’t offer any other help then ‘how may I direct your call’. So I gave up for that day.

Now comes Friday. A week later. Finally get someone in finance and when she brings up my file she said that she doesn’t even think there is a car for me. So I tried to explain myself my situation. She was very short with me didn’t even try to understand my situation. Told me she wasn’t the one dealing with my situation so she is going with what the system is telling her. All she can do is send my information to the new car salesman.

Fine so that was that. The new car manager calls me back and tells me that my car isn’t even built yet. That it won’t even be ready till the 11th of January. I was like ok so how did the last sales manager tell me that it’ll be probably within a week. Then this guy goes off of me saying I didn’t say this to you. I’m the sales manager. Like this guy was on some ego trip. Tried to tell him that we made the treck from Brampton. But he didn’t want to hear anything I was saying. His exact words were ‘well there isn’t anything I can do for you. I can try source something for you but it won’t matter. Might save you 2 days’. So I check their inventory for the model and trim package we asked for and I see that they have one in stock it says.

So I guess they don’t want our business. He was not even remotely sympathetic. After I said ok well I will have to cancel my order. He is like ok I’ll let the people know. And that was the end of the conversation.

If this is how highly recommended service is then I’m lost for words. I deal with the customer service industry. And I am always trying to make sure that my customers walk away knowing that even if I can’t supply a service for them that they know I tried my best. All these people wanted was to get back to doing nothing.

My friends ford truck was delayed and the salesman offered to lend him his personal vehicle so that he could get around. But of course the dealership loaned him a demo for 3 weeks before he was able to pick up the truck. Not only that he was given free oil changes and a new bed liner for the inconvenience. He wasn’t told well there is nothing they could have done for him. This is what I call service.

What my wife and I received from heffner Toyota was disgusting. After I told my wife she started to cry because they wasted our time travelling all that way for nothing. As well the friend who recommended heffner was lost for words, his family has purchased multiple cars from them and now he said he will have to let them all know what just took place.

I hope this helps people know that you are only a number in this world. If I could have give.heffner Toyota less of a star I would have.

Some things go well here (friendliness, pick ups/drop offs, wifi, coffee) but the service needs improving. They don’t listen well so you have to explain a lot or ask to speak to a manager, takes them days to return your multiple calls and refuse to fix damage they cause. Brought my car in with zero problems on door handle. Intake also didn’t document or notice it. On pick up, it’s all torn up and cuts my finger. Call them immediately and leave voicemails, takes them days to call back and now they say this is wear and tear and they didn’t do this. Say what? C’mon, a decent business admits their error and tries to fix it. Update: Manager Julio calls me back and just states, “we’re not going to fix this. ” I ask to speak to someone more senior and he puts me to his voicemail. Very unprofessional. I’ve left a message with Steve Heffner.

We bought our first Toyota, a 2004 Camry, from Heffner Toyota. It has been the most reliable car we have ever owned in our 44 years of driving. We have continued to come to Heffner"s ever since for our service needs. Today (Dec 2018) we drove away with our 2nd Toyota from Heffner's, a new 2019 Corolla Hatchback. We can't imagine buying any other brand of vehicle from any other dealership. Very friendly service, never any pressure, and knowledgeable staff have once again made our buying experience very enjoyable. Thanks so much to our salesperson, Jim Holyome, and the Financial Services Manager, Charles Gray-Wheeler. Well done everyone, your the best!

I called in to book a test drive of a specific used Corolla I wanted and a salesman said, "Sure, come in, it's still available! ". I then went to Heffner Toyota shortly thereafter to learn that it had been "sold". What a waste of time.

Vraiment une mauvaise expérience j'ai eu dans leur département de service et de réparation, je suis allé le bas pour faire un double de mes clés, mais je suis sorti de chez eux choque et vexer de leur comportement raciste, tu vas attendre sur la ligne en face d'eux et personne ne va faire attention à toi où te poser la question qu'est-ce que vous voulez; et hier juste hier j'etais en face d'une personne je crois qu'il s'appelle Marck il était assi sur sa chaise et j'ai respecté de ne pas aller le deranger jusqu'à kil me demande de se presenter mais je suis resté plusieurs minutes et il avait même une fille et un autre monsieur derrière moi entraine d'attendre; et une autre collègue a ce Marck et venu et il a demandé au monsieur derriere moi et la fille de venir avec elle pour l'aider et moi j'attends et après cette femme m'a demandé enfin ce que je veux et elle a demandé à une personne de m'aider et je suis alle vers lui et à ce moment-là ce Marck a bougé et elle a demandé à la fille de se presenter pour la servire dans double erreurs de racism et manqué de respect donc je suis déçu que Toyota accepte des racists dans ses locations de service, ce genre des gens polluent l'air du Canada et des companies c est pourquoi je donne 1 star et si il y avait la possibilite de donne zero 0000000 je vais le donner. Vive Canada sans Racisme.a propos j ai appele le manager et j ai lui raconte l histoire et il m a presente ses excuses et il a promis le suivi de ceci et j espere kil va le faire pour que d autre personne ne vivent pas ce que j ai vive hier.c est vraiment mal tres mal de voir les gens te deteste juste pour ta peau ou ta couleur ou ta race.

This dealership provides efficient and reliable service. Very professional and courteous, I have consistently had great service from Hefner Toyota. They also offer extended service hours, I had my 2011Sienna E-tested last night at 10pm.

Just bought my third Corolla from Heffner! I had the pleasure of dealing with Michael Morton. He very knowledgeable and patient with me. Great service department as well. Keep up the good work Heffner Toyota!

Crashed my truck into a concrete post and lied to me about it. I had to get the police involved in order for them to repair the damages. On Wednesday October 31st, 2018, I brought my Tacoma into the service department to have the battery checked. At some point during that time, the accident occurred. I did not notice the damage when I picked up the truck as it was on the rear passenger side, but I noticed it immediately when I got home and walked around the truck. I called right away and left a message for the service manager, Greg. The next morning around 11am I still had not heard from him, so I sent an email with pics. He then answered me saying that he was in meetings all day and that his assistant, Giulio would help me. A couple hours later I received a condescending and accusatory voicemail from Giulio saying that my truck left the dealership in “pristine” condition. I called him right away to dispute this and he insisted that he had 40 high definition security cameras showing no damage to my vehicle. At that point I informed him that I would be calling the police. The officer was able to meet me at the dealership around 6pm on Thursday Nov 1st. At that point Greg and Giulio showed us ONE extremely blurry shot of my truck. It was so blurry that you could not read my license plate or the words TRD 4x4 sport on the side of the truck. This was their “proof” that my truck was not damaged! At that time I asked to see the ENTIRE footage of my truck being driven around the dealership. They said “that would take hours” but promised me that they would compile the footage for me to view the following week. I left, unimpressed. The following morning, Friday Nov 3, I filed an official complaint with Toyota Canada and sent an email to the person who answers the Facebook reviews. Later that afternoon I received a phone call from Giulio admitting that he reviewed the footage and that a Toyota technician had in fact backed my truck into a concrete post! At that point he assured me that the damages would be repaired at Toyota’s expense in their collision centre. The vehicle was repaired about 2 weeks later. I will say that of all the people I spoke to, the collision centre staff were the only ones who seemed genuinely sympathetic and very sorry about what had happened. They did a good job fixing it and cleaned the interior of my truck as well which was nice. Unfortunately though, none of that makes up for the horrendous experience I had in the service department. I’m confident that if they damage your vehicle and it’s not on camera they will lie to you and refuse to repair it. I don’t care if my vehicle breaks down in front of their driveway, I will pay to have it towed to Forbes Toyota in Waterloo where I am always treated with respect! Heffner Lexus Toyota cannot be trusted!

Ryan was so friendly, kind, caring and outgoing with trying to accommodate my jokingly "impatient" friend who joined me for an oil change. At the start he mentioned we would be out by 8: 39 the latest and we were shocked when we looked at our phones and saw the clock hit 8: 39 as we drove off. Very punctual and funny! He was cracking jokes, explained things well and went out of his way to ensure we got quick service! He was very informative when he came back to explain I needed something more done to my car. Thanks so much Ryan:)

I've dealt with Heffner's for years. I've always been treated fairly & like family. I've sent many friends & family there over the years for new & used vehicles, detailing, etc.
My wife just got a new to her used Highlander hybrid just off of lease. Karen Savage did an excellent job for us finding something that met our needs, expectations & price point.
We even joked & bantered like family during the process.
The Detail shop is by far the best in the Region. Matt & his crew are the best.
Thx again
Peter

These guys are on a sliding scale with me, and unfortunately it's continuing to slide downwards. Let's take a look at my Sales/Service experiences so far:

Sales:
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Bought the car here after getting frustrated to no end with my old car dealer who didn't care about their customers. It was time for something new, and my wife was always happy with her car from Heffners, so it was time to become "part of the family" as the commercials say. Sales experience was overall decent, but was unimpressed when I was told that PPF and Tint are generally included in leased vehicles (i.e. Hinting it would be thrown in if I went for the lease over the finance). I leased, and suddenly these became paid upgrades if I wanted them. Very disappointed - went out and got my own paint film applied at a lower cost than Heffner's, and still to this day do not have tint as it really seemed like it was going to be thrown into my purchase and it just isn't in my personal budget now. Disappointed overall that even something as small as a $100 trunk mat had no flexibility to be thrown in on a $36k car. Kia, the cheapest car maker of them all, threw in lots of little goodies when I bought the last car from them and it made me feel great as a new customer (for stuff that's literally no cost to them).

Service:
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My one car seat has a defect. I was initially told this was a "feature" of the car (an interesting feature I say), but any pictures online will prove otherwise, as will the experience of many others online who have the same defect and are having it fixed. Got a service appointment, they agreed it was a defect and would replace it, and within a week a new one was installed. I was impressed at the fast turnaround and friendly staff I talked to along the way. Picked up the car, and the new one has the exact same defect except worse! It's so noticeable I'm almost insulted they wasted our time having us bring it in and be without the car while they took a bad thing and made it worse. I emailed back and was told it would be reviewed with the manager and I'd get a call. That was now almost 3 weeks ago and I'm still sitting in the dark. Not even a friendly "we're still looking into it" email along the way or anything. I think I've actually been completely forgotten about, but I'll wait and see until I hit the 1 month mark.

During this time, they also quoted my wife $1600 for a $600 brake job anywhere else in town, and told my parents their tires were completely worn out when several independent tire shops in town confirmed over 50% tread remaining on the tires.

Service here seems shameful - all my first impressions after buying the car of my own service, my wife's service, and my parent's service, have made me start to regret picking Heffners. It seems they're just in it for the money - I'm not feeling like I'm "part of the family", but maybe I've just spent too much of my life working in the service industry myself.

Overall:
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Tread carefully here is all I can say. My first impressions are woeful, but I'm optimistic things can change. Either that or the place has just gone downhill from what it used to be 5-10 years ago.

I will update this review as time goes on as I'm a very active reviewer and will be using Heffner for the remainder of service on my car while it's under warranty.

After many years of excellence in service and sales from Heffner Toyota. I had such a horrible experience buying my 4th and last car from this dealership. They messed up my financing and than fixed it so that was the only positive thing. But the salesman jim holyholm was very neglectful. Had me and my wife come in from Hamilton to test drive and go over paperwork. When we arrived we had to wait due to him being with another customer. So I decided to go for my test drive.
Unfortunately the car was out of gas. So no test drive. After an hour or so waiting we finally got to go over the deal. Everything looked good so I signed. To find out the day before pick up the finance department let me know that the accessories could not be financed and would be an additional monthly payment. The manager I spoke with worked with finance to get this issue fixed. And I was happy with the results. When going in to pick up my new car heffner was supposed to swap my tires and rims from my trade in to my new car. Was told that this would not be possible. Another disappointment. But it is what it is.just more of my time and money why would they care? So this is several months after owning the new car. I get an email stating that money they refunded me is now to be given back to heffner. So apparently nobody at this dealership has any clue how to do their job properly. If I could give this dealership less than 1 star I would. Needless to say Toyota makes great cars but Heffner has lost a lifelong customer. Due to there utter incompetence. From messing up my financing to not answering emails the tires that are still not on my new car. Etc etc etc.