Henry's

I came in looking to get some film, Emily was so helpful and patient since I’m still new to understanding film cameras. She was very understanding and able to answer all of my question so kindly. Can’t wait to come back again!

Angel was very kind and helpful. I had film stuck in my camera and she was able to help me get it out. Thank you!

Staff is friendly, they had what I wanted in stock and we always have a brief discussion about what my next lens will be. Really enjoy shopping here knowing I'm getting good service as well as good product. Camera system #2 lens addition on todays purchase.

The staff was helpful but had to go to the downtown location. Would have been helpful if the could inter store ship.

It was my first time buying a DSLR camera, so I didn’t know much about the specs that i needed. I found wonderful staff member (Kevin Shah) who helped me get my first camera. He was very informative and he recommended a great camera for beginners. I’m happy with my purchase and the customer service as well.

Great customer service, and was very friendly Kevin helped me with the kiosk for printing those pictures and he was an amazing guy to talk to. Good job on his first day!

Wow! Ridiculously fast, great place to get Passport Photos.

McCartney was 11 out of 10 for professionalism.

This stores usually very amazing. Today i went in 5 mins before close (without realizing they were closing early) and i go to open the door and this older lady with brown hair rudely yells “WERE CLOSED” like i was not only a foot away. She couldve been much kinder and had better customer service. Rude lady. 0/10.

Amazing customer service! Coral was just great at attending me for my lens needs with great passion and energy! Thanks again!

My girlfriend paid $20-$30 for a roll of film to be developed for our anniversary. 2 months later I was told it was ready to be picked up. Long story short, after communicating for months they told me it was sent online, only to later tell me that the quality of the pictures weren’t good enough to be developed in the first place. Still haven’t gotten a refund. That was last year. This specific location clearly isn’t able to communicate to customers and service is ignored after they’ve received payment. Sad to see my go to film&photography store become another “brand name” with a lack of attention to RETURNING customers. Would 100% recommend driving to the Hamilton location for anything resembling customer service!

From a 5 rating in 2016 to a 1 three years later. The new manager I dealt with end of Sept 2019 told me that their was no guarantee that Henry's would honour my extended warranty and I would have to wait several months for my camera to be repaired and returned as there was a backlog. I did not leave it. I sent it to canon myself, even though there was a year left on the extended warranty, and paid the bill. I have since replaced most of my camera equipment but bought it elsewhere. I sure miss Meg

The staff was not at all interested in helping. The item we came in for was on display but in stock for sale. He had to be prodded to get help.