Hero Certified Burgers

The food at hero burger was so yummy. We had the student special. 2 5oz burgers - opted for poutine. Such a good price! The workers here know what they’re doing! Free refills on foundation pop (new Coca Cola machine).

I came to whitby location with my wife. Im in the food industry for over 20 years so a bit picky, but this time when I came the was so friendly and helpful very well done and the food amazing!

Clean restaurant, good customer service, but AWFUL burgers. HORRIBLE. I ordered a meat burger. The burgers actually grossed me out. It's rubbery. Tastes like rubber meat. I felt disgusting eating it. There was ZERO taste to it. It didn't even taste like meat. I'm wondering what on earth kind of meat it was. It's so sad because they cater to all the things, gluten free, vegan etc. But honestly I think everyone should master in ONE thing. Master a good solid burger and don't make a bunch of awful things. I will never order this again. I feel like I smell like onions. The taste will not leave my mouth. There should also be lettuce and tomato on the burger, why was there just red onion? It's not the employees fault, It's Hero burger's fault. They need to make better burgers.

I ordered through Uber Eats for their offer and i was called and informed that i will be charged for Two Burgers instead of one and to cancel it. But when i cancelled i was charged by Uber and I got Nothing. They are cheaters Be Careful. And Uber Can’t do anything as it was canceled by my end. So pathetic.

Ordered a basic cheeseburger. The patty has no seasoning and was super bland. Feels like they use frozen patties. Definitely will not be re ordering.

Waiting now for almost 30 mins for 1 combo, way way way to long, first time here and I’m gonna say my last also really expensive for just the 1 combo
All I can say it better be good
So ya never again
Got my order and had to walk back in and tell them I was missing my fries, so give the customer a burger and gravy but no fries
Gravy was nasty (watery) and burger was not that good, got the Italian chicken burger deluxe, it was missing the provolone cheese the red peppers and mushrooms only thing on it was the blue cheese (had 2 little pieces of chicken on the bun) no taste
NEVER NEVER AGAIN!
2 customers complained about the service and 1 of them canceled their order while I was there waiting for my fries. As they waited for over 30 mins for their order.

Horrible customer service. They did not let me dine in when I got in at 9: 15 cause they said they are closing at 10.there was more than enough time to eat and leave. They made my burger wrong and added mustard. When i asked them to make a new one, the owner went to the back and just wiped it off the patty and brought the same burger. If I am going to pay $15 for a burger the least I expect is for it to be made correct.

Poor customer service, lack of hygiene and zero courtesy. My first time is going to be my last. Stay away and don’t put yourself through a horrible service.

Ordered 3 burgers and 1 family fries online for the first time at 6: 40 pm on Feb 19 to be picked up at the Whitby location. My food was not ready when I arrived, the food was served finally at 7: 10 pm. It took them 30 minutes since my order was placed, not fast food by any standard. When I was given the food, the bag was stapled and I asked if it had the family fries, the person who was serving me, said that yes, everything is there. As a normal person I trusted their word.

I come home to find they included one small fries, replaced my $11 fries with $3 fries. I was calling them so that they can correct the issue and make the fries while I was driving back to their location. Nobody picked up for 15 minutes. Once I was there, I showed the employee who served me the fries, and told him how unhappy I was with the wait and the fries and now my burger was getting cold at home. He replaced the fries, but no sorry or apologies at all. He showed no regret for breaking my trust, wasting my time - a total of 30 minutes drive back and forth, and the cold burgers that I will have at home. He did not offer any refund nor did he make new burgers for me.

I was going to forgive the initial wait and even overlook no use of gloves. But getting my orders wrong and showing no regret for wasting my time, and ruining my Sunday evening just was not acceptable by any means. This is unexceptionally super incompetent service and experience at this Whitby location. Never going back again!

Update: Ther owner has reached out to me after 2 days and offered to remake my order. This is appreciated and I have update my review to three stars since then for fixing their mistake.