Hertz Car Rental

This place is a scam. Don't rent a car there. I rented a small Sudan and when I picked it up it was an unexpected SUV. I returned it on Sunday in good condition. Monday the staff called me to come in to file an accident report. When I arrived the car was not there, they showed me pictures of damages in a computer without a license plate. When I asked for the car, they told me it had been taken to their garage to get it fixed. They told me it was my fault and asked me to file a report because the car model matched the car I drove. They even had all of the crucial information spread out on the countertop so I could complete it as quickly as possible. Why did they move the car before I got a chance to see the damage, if there were damages why the license plate was not shown, and why would you take a car to get it fixed when I have my own insurance? My insurance would have fixed it. A total scam and a total waste of my time. An act of desperation trying to steal people's hard-earned money. Disgusting! I wish I could give zero stars, but apparently, there is no option to put minus minus zero stars.

I called looking for a rental with snow tires. They are the only place in Ottawa I could find that had cars with snow tires

Lyndsay was fantastic. She was so helpful and went above and beyond. She even followed up with our insurance to get the authorization to put the rental through our insurance plan. She made the rental so easy.
Lyndsay is professional, friendly and I can't say enough nice things about her.
The rental car was also clean and in immaculate condition.
Very impressed I would give her a 10 star rating! I would highly recommend this location.

This location is so wonderful. The staff were so caring They were so helpful sorting out a problem I had with a Toronto location. Thank you so much!

I'm giving a 5-star review because I liked Ali. He was fabulous, very gracious and kind. I have a few beefs with Hertz Canada. Their online reservation system and policies need work, oversights which cost us about an hour to sort out. But if I do have occasion to return to Hertz Ottawa, I will look forward to working with this location again.

Terrible experience! Reserved a suburban 2 -3 weeks before the needed date, also called On Tuesday to make sure that everything was good for my trip (Saturday June 24) and everything was confirmed and wonderful. Today I received a phone call saying that the suburban wasn't guaranteed and they don't have anymore and all this and all that. I explained to the manager that it's not my fault I needed this at this time I usually deal with the st. Laurent location and they are great but this time because they didn't have suburban available we had to deal with the Merivale location. And let me tell you I will never recommend or deal with them ever again! The manager was extremely rude and was tryna make a million excuses why she didn't have the suburban for me instead of being honesty and trying to fix the mistake that was their fault. She was telling me that I have to be 30 to rent one why was this now brought to my attention a day before my pick up date, I'm extremely disappointed with the service and will never return.wow after reading all the reviews I'm even more shocked why management hasn't been changed or employees have been re trained! Do better!

Terrible business model and service. I wish I could give zero star!

These people are looking for taking your money rather than giving you a good service and having a healthy business model!

I booked a car for 3 weeks and called a day before to confirm my reservation and they said they would have a car for me.

On the pick up day, they called my 2 hours before my pick up time and said the do not have a car because someone else decided to extend their rental and pay more money to them! Are you kidding me? This is just not acceptable.

They simply called and said we do not have a car for you even though I had a confirmed reservation with them just because someone else is paying more money for the rental and now I have to cancel all my plans!

This is absolutely not professional and not a healthy business model!

Stay away from them

Jodi vary rude disrespectful and if you return a vehicle when they are not open they will throw extra charges on you claiming anything. They wont notify you or call you about the extra charges. They dont do any assessments on the car when you pick up or return there vehicles they are not clean and they expect you to check the car and do your own assessments.
Service is very poor and they dont give you the right rental agreement number.

Rent a cargo van to move furniture
Jody and Mike were professional and courteous
They even have moving supplies: dolly for rent and boxes to buy.
Will use them again when need.thank you