Hillary’s Dry Cleaner Laundry Life

I’ve been coming here for a couple months now, a month ago it had gotten cleaner after the review but it seems to have no lasted long. The floors are supper dirty and wet. The machines are not fixed properly two were flooding today. One machine that was out of order didn’t have a sign on it. I understand improvements take time such as getting new machines and getting things fixed but it would be nice if the cleanliness was kept up and more of a presence of someone there to deal with issues. I also noticed today even though I hit the hot water button on the machines the cloths were frigid cold when i took them out of the washer.

I do think there is potential but I do think some things need to change.

I recommend this neighbourhood laundromat. Friendly, with good machines and comfortable chairs to read while we wait. This young husband and wife team just opened their business, and I encourage anyone to encourage them.

I had a great customer service experience! The manager was helpful and very attentive. Very appreciative of his help, for sure I will be coming back.

Machines work via payrange app, loved it, heard of great plans for this place! Machines work well, there's a washroom, armchairs, box of blocks for little ones and calm music. Nice!

*laundry is closed*
The person who answered my calls made me wait a lot in front of the gate and said he will open the gate but he didn't

Very nice and helpful people! I was desperate to find a laundromat as my washing machine is having issues, and I was happy to find this place! I will recommend it without a doubt.

Great experience since Danielle and Adrien have taken over the laundromat. Although not officially open they have posted their phone number for contacting and they readily respond to work out a mutually appointed time to accommodate access to the laundromat.
They are working hard to reopen with a system for greater access and the ability to swipe pay if customer is low on change for machines.
Definite upswing, please continue!

I loved the attention of everyone there, the owner was very polite and helpful. I will definitly come back!

Lovely people, good service and reasonable prices - and all in the heart of the Glebe! They're not operating in full swing yet, but you can see the owners are putting lots of effort to make it not only a great laundromat, but also a pleasant experience. Highly recommended!

Scammers. Do not use this place. Washer is very small and costs too much, the dryer costed 5$ and only dried for 6 minutes and they refused to refund or help us. The machines are double the price anywhere else and they have horrible customer service. Hillary is terrible.

From out of town, paid for parking at 4: 50pm for 2 hours just to find it closed despite not closing until 7pm.

Policies that are not listed on their website allowed them to refuse service to my friends who have COVID. Even after explaining that Ontario and Ottawa Public Health guidelines have changed to include the fact that covid is not transmitted on surfaces (aka laundry), they still refused wash and fold service to a contactless pickup. When I initially called they said they'd accept it if I did the pick up and drop off, and then they changed their minds. This is incredibly unprofessional, particularly since they've had two years to put such policies on their websites, and it feels completely arbitrary as a result. If I hadn't disclosed, they would never have known.

Lights on, opening hours apply, middle of a nice Saturday, door is locked, no one answering the phones. See you at Hillary's old ottawa south!

Super nice staff but the place is never open on time, they are always out of change, the machines smell bad and are out of service for months on end.if you can go to another laundry mat you should.

Decent but often have many machines out of order (for months) and cant give change. Staff are always nice.

Great service and always very clean and well managed. Nice seating area and free wifi available! Owner even payed for my laundry when he was in!

Very frustrating. Have come multiple times to pick up or drop off dry cleaning and no one is there even though the hours posted on the door say they should be open.

I've been consistently disappointed by this location's dry cleaning services. Over the past six months, I have encountered the following problems:

1. Location not open during its stated hours. As others have mentioned, the place will sometimes remain closed for 30 minutes past its posted opening time in the morning - inconvenient when I have already carved out time before work to drop off clothing. In addition, it closes without notice for mealtimes at odd hours. I have no issue with this in principle - everybody needs to eat - but I have returned at the posted times only to wait another 15 minutes for an employee to show up.

2. Inconsistent pick-up times. I'm not fussy with pick-up times, and will often show up a few days after the dry cleaning is supposed to be ready. Which is why I find it odd that the clothing at Hillary's is often NOT ready for pick-up, and staff has never been able to inform me why, with the exception of one time they said they couldn't find my clothing (which forced a very stressful run home in the middle of a work day to change before a function). I returned a week later and helped them track down the dress. It would have been really great if they could have put in any effort whatsoever to remedy the mistake themselves, or to call me in advance to let me know there was an issue. What is the point of giving my phone number if you are not going to use it? I've also dropped off clothing for simple repairs and been told the tailor would be in that week, only to return at the end of the NEXT week and to be told he hadn't come in at all. This is a disappointing miss, because the quality of hems he provides is really quite good.

3. They have never once managed to fully remove the stains from a piece of my clothing (I have had better luck using baking soda at home, in most cases). It always comes back looking pretty much the same as before, with a tag noting that further stain removal would damage the material. Again, I understand this in principle. What bothers me is the lack of transparency: if my clothing is not washable, I would rather they let me know before I spend money on a wasted service.

All in all, I would really recommend against this store's dry cleaning services. Go to Glebe Tailoring instead - it is close by, and provides much more attentive customer service with no punctuality problems in my experience.

The only thing salvaging this store from a one-star rating in my books is their tight stitching on hems and their generally friendly (if not especially competent) customer service - not a high bar to set, I'm afraid. Don't waste your money by going here.

My favourite place for coin Laundry by far. Right at the Glebe, next to a Starbucks, a grocery store and a bar. The cycles are fast, I think 19,25 & 27 mins. The driers are amazing and cheap too. I have tried going to other places like Somerset, Gladstone & Dalhousie which have better waiting areas and window views but their machines aren’t as good as this location.

Always a friendly smile from the staff at the counter. Free wifi, plenty of magazines to read, a television, and close proximity to Starbucks, a bad, and a McDonald's. I recommend using the big washing machine for multiple loads ($4.00) rather than multiple smaller washing machines ($4.50).