Hollanderizing Inc.

Had my Mackage dry-cleaned and delivered looking way better than before very happy with the service

DO NOT USE THESE GUYS FOR ANYTHING. They destroyed my mackage coat and would not take responsibility for it. Very rude customer service. Save yourself the headache and go to anywhere but here! I’m not sure how they are still in business the way they handled my coat and the attitude I received back from the owner. Very unprofessional and I hope I can do some people a favour by directing them elsewhere

Certainly, this place takes care of expensive jackets like Mackage, Moose Knuckles, Canada Goose and all sorts of expensive winter jackets. However, they don't GUARANTEED 100% satisfaction of cleaning. The mackage they brought back to me was clean but some areas that initially didn't have white spots had white spots stained on it. Good news about Hollanderizing is that they do pickup and delivery. However, they do not open during the weekends and closed early during the Winter season. With that being said, good luck to all of you whoever bring their expensive jackets here for a dry clean. Pray to god that your jackets are returned completely undamaged and cleaned.

Customer service was outstanding! I was treated by friendly staff and my jacket came back in better condition than I expected.
Thank you for the delivery option as it made everything very convenient.
I would DEFINITLY recommend this company.

I have had my 10 year old Canada Goose jacket cleaned here twice (2016 & 2021). Both times, my jacket has been returned to me undamaged. There was no colour fading, cuts, or damage done to the pockets/zippers. I recently had my cuffs replaced here. The work done was impeccable. There were no loose stitches or cuts made to the jacket. The work done by Hollanderizing has given my jacket the life to go through 2-3 more seasons.

What stands out the most at Hollanderizing is the staff. Adam has been super helpful in educating me on what is worthwhile doing to the jacket. I never once felt pressured to perform a particular service. I also appreciate the kindness and friendly nature of the delivery driver.

The staff here really inspire confidence in me that the work being done here is worthwhile doing and is going to be done properly. I recommend Hollanderizing to anyone looking to get their jackets cleaned or altered.

I had my mackage jacket cleaned and altered. They were very professional and did an amazing job! My jacket came back better than perfect. They were very professional, knowledgeable and timely. I really appreciated how they took such great care of my jacket.

I couldn't be happier with the job you guys did on my family's parkas. It was a pleasure working with you and I can promise that I will be returning every year for your excellent service.

I took my MK jacket to be repaired, expecting it to be re-stuffed with the down that it was missing because this is a jacket repair and alterations company. For the $320 they charged me to replace the patch in the back could have been done for a much cheaper price if it wasn't going to be re-stuffed. Now I need to find another company and spend more money to re-stuff the jacket with down.

Hollanderizing did amazing job on my jacket. I am very pleased. Will definitely be recommending to family and friends!
Thanks Hollanderizing!

I had gotten my 5 year old Mooseknuckle cleaned, cuffs replaced, and repairs to the elbows. They did a fantastic job, my coat feels and looks like brand new! I was referred to Hollanderizing from the Mooseknuckle store so I could trust that it was a reputable business. The cost is not cheap, but the quality in their work really shows! It saves the cost of purchasing a new jacket so to me it was worth every penny. And they also offer free pickup and delivery which is very helpful!

Thank you so much, I love the results!

Amazing service! Had 2 coats dry cleaned and they came back looking like they did on day 1. Delivery service is a bonus for anyone in the GTA. Fast and professional service. Highly recommended and will use again in the future. Thank you!

I used Hollanderizing twice to clean my Mackage coat. The first year I used them, the coat was return undamaged. The second year however, the coat returned damage to which Hollanderizing took no responsibility for.

Firstly, there was a lack of transparency of cost prices. There was a significant price hike the following year that was not communicated until after I received the bill. A repeat customer should be told that there is a change in prices, otherwise one is likely to assume that the price is the same.

Secondary, the fur trim was clearly compromised when returned. It looked like a chemical had been left on too long because what was once coloured, straight fur returned white, crimped and shorter in some areas. I contacted Hollanderizing via email and sent along before and after pictures but did not hear back, so I called after a few days. I finally got through to the owner who was quite sarcastic on the phone. He first insisted that he inspected the coat himself and it was perfect. I told him that I did not agree that it looked perfect. Eventually, he offered to reassess the coat and clean it again. I told him that I wasn’t comfortable with another cleaning but I was willing to come to the store to assess the damage together. I showed him all the areas that were damaged and he asked that I leave it with him for a few days.

When I heard back, he stood firm and said that he is satisfied with how the fur trim looks and took no responsibility for the damage. Although I made it clear that I disagreed with his assessment, he did not offer any peace offering (such as refunding the cost of the cleaning or providing a discount for the next time or offering to repair the damage) that might comfort a disgruntled customer.

I will not use Hollanderizing again and have made it clear to Mackage that they should be careful about advertising on their behalf. I purchased a Mackage coat as an investment in hopes of using this for years to come and I only got two years out of this coat. I am so disappointed. I never leave reviews, but the condescending, sarcastic customer service I received and the quality of the service was so terrible, it led me to want to warn others who are considering using Hollanderizing.

I take all my outdoor coats to Hollanderizing - I was initially recommended to them by Mackage with my first leather jacket purchase, and have never looked back. I admit they are not the cheapest option, but well worth every penny if you want to make sure your items are taken care of properly. I've had terrible dry cleaner experiences (one packed up and left with all their clients' clothes!) and Hollanderizing is a different level. Their customer service is excellent and friendly, they turn around items quickly, and the delivery service is punctual and easy. Highly recommend!

Amazing professional service, I don’t understand why they have such negative reviews for. My experience was amazing. I was recommended to go to them by Mackage (Yorkdale) and they picked my jacket up and delivered it back to my house exactly a week later in better than new condition. Definitely my go to place from now on!

Called to ask for a quote to repair my moose knuckle cuffs. 200 plus tax is too much, when I asked why, the guy said that dry clean is 100 plus tax and it has to be bundled with repair. I get the part of repair but why it has to be dry clean by your guys even I just got it back from a dry clean store?

Called for a quote to replace my Moose knuckle jacket Cuffs, first call the agent mentioned $80 plus tax, I mentioned I will call back in an hour and hung up. I called back, the price changed to $200 plus tax. Unacceptable.

WOW！！！Giving a 5 STAR! ONLY！ For people could see THIS! I was reconmanded to them by Moose knuck Yorkdale and I left a voice message requesting a quote one or two days ago and this morning! BRIGHT AND EARLY! @8: 30am they bombarded my phone with multiple calls and once I picked up, there's no one talking. FUN FACT! I specifically said in my voice message "please call me anytime after 4: 30" Normally, people would mutually undersatnd this 4: 30 is pm format. But I guess whoever called me didn't learn this social norm in day care, might assumed by 4: 30 I meant 4: 30 am! And a BIG BIG BIG thank you all! To those who left truthful comment. Saved my jacket and my money from this dumb dumbs

Top Notch - picked up my Pajar Jacket from my apartment, replaced the zipper outright, dropped it off to my apartment good as if not better than new. HIGHLY RECOMMENDED

Hello. I had a new Mack-age jacket and a new puppy. The two had an encounter and my jacket was soon losing down in five areas so I patched it with duct tape. Not a good look.

I talked to Adam @ Hollanderizing and he said they could try to patch it with black leather patches. Now it looks cool sort of a sci fi modern look and very unique. Thank you very much for fixing my coat!

This was the worst dry cleaning experience I've ever had. The only positive was the fact that they picked up my jacket so I didn't have to drop it off to the dry cleaning place. I had coffee stains all over my jacket, the fur looked great but it's not like it ever looked dirty before I sent it out so who knows if they even cleaned it. They returned it back after 2 weeks and I was so shocked to see that none of the stains were gone and only around the neck it looked clean. So I called them back to complain and the guy told me to bring it after the holidays, and the hours are so limited that there is no way I can drop it off during the weekday without taking work off. They are also closed during weekends ofcourse and didn't offer to pick up and gave me this line: "We don't promise stain removal sorry but we'll take a look". So I ordered Grangers down wash off of amazon after doing some research and I spot cleaned it myself and tell me how all the stains are gone because they were nothing but coffee stains, not oil or turmeric. I wasted money and time and I am disappointed that Rudsak promoted this dry cleaning place out of all the places. I am going to let them know of my review as well.

WARNING!
I know they are recommended by Mackaje and i am going to report them to mackaje as well.they will demage your jacket and blame you.one guy picking up the jackets and giving them to regular dry cleaners.
They dont wana tell you how they process there cleaners.

Wow thanks so much guys! Not sure why these reviews are ganging up on you but you made our families coats good as new! Thanks mackage and sporting life for the reccomendation!

This company is horrible and unethical.

They ruined my daughter in law's jacket, and instead of apologizing, they accused her for damaging it.

Shameless company, horrible customer service.

I called them to inquire their services and talked to Adam who was extremely rude and unprofessional.
He was dismissive, sarcastic and laughed at my questions.
It was surprising that Mackage would recommend them.

Hollanderizing exceeded my expectations and made the whole process so easy and seamless. Without a question, would use this service again. The best!

Fabulous customer service and an A+ experience. Would highly recommend. Thanks Adam for taking great care of my parka!

Going to take them to court because they took my money and yet still refuse to deliver my garments. Simple contract. The sherriff will retrieve my garments for me.
Read above, you cashed my $700 certified cheque already, I owe you nothing. You need to obey the law and deliver my goods as promised.
You should be ashamed of yourselves!
WARNING WARNING

Extremely extremely rude service.the owners think they are trying to make up for the bad reviews by responding positively but in fact all the responses sound extremely aggressive, which reflects how they are in real life.please don't waste your money and if anyone has better places to recommend, please do!

It was a great pleasure to work with Adam and the team. Not only did my outwear come back looking brand new, but they dry cleaned several other items. The service was quick and easy. I will continue to work with them for all dry cleaning services and highly recommend them!

Worst customer service I ever recieved. Even got haggled when i showed my disappointment in their service. There are far more dry cleaners in North York with better and friendlier service. Do not reccomend

I’ve been taking our family’s Canada Goose jackets to Hollanderizing for years and I continue to be amazed by the quality of their cleaning and the amazing service. With two kids and a large dog, our jackets get super dirty. There’s nothing better than Hollanderizing’s dilivery service. They pick up, clean, and deliver our jackets right back to us perfectly cleaned every time. If you are considering cleaning your jacket you can be confident with Hollanderizing!

I've had the pleasure of knowing and working with Adam and the team at Hollanderizing for well over a year - as a manager of a well-established outwear brand at Yorkdale, it was important that our clients continued to experience exceptional customer service in the aftercare of their jackets.

Outwear is a personal extension of the customer. Hollanderizing respects this relationship.

Their commitment to keeping the integrity of your belongings set them apart from any other dry cleaner in the city. They strive and fight tooth and nail to satisfy their customers. We have yet to experience a negative review of them and we have sent EVERY client there for service for many years.

Do yourself a favour. Do not waste your time, money and energy anywhere else. Professionalism, commitment to service and true aftercare happens on Densley Avenue. Hollanderizing is the cleaner ALL of us major outwear brands in Toronto turn to, so trust me when I say, I am not steering you wrong.

Go! Go now! Pick up the phone and call them!

An absolute amazing experience and fantastic customer service. My repair was complete within a few hours. Fast, friendly, reliable service. Being in the service industry myself I can say that I’ve met very few companies who can deliver like they do, with amazing work and amazing customer service. I highly recommend taking any of your garments here for service, repair or cleaning. My Mackage looks as good as the day I bought. This company is the real deal!