Hollybank Animal Hospital

They are so welcoming always! Good bunch of doctors and amazing staff whose always smiling. We absolutely love this clinic for our.

I knew within the first few minutes of my appointment at Hollybank Animal Hospital that I was in the right place. The team is empathetic, compassionate, and knowledgeable. Dr Rosely is exceptionally caring and took her time with me and offered various solutions for my pet’s problem. I have often felt with other vet clinics that I am being “sold” on prescription diets and additional tests and when I resist, I have been met with criticism and judgement. I did NOT feel this here! Dr Rosely worked with me to find a comfortable solution to my pet's concern. She treats the animal as a unique individual, and I believe she has the pet and the human’s best interest at heart. Thank you for taking such good care of us. I highly recommend this clinic.

I woke up this morning to my typically healthy cat acting very strangely. She was unable to walk properly and could not make it to the litter box to relieve herself. It was obvious there was something very very wrong with her and when I brought her into the clinic and communicated the severity of the situation. The staff didn't seem to think it was a big enough deal and let us know that if we were to keep her there they would simply put her in a cage until 1pm because they had other appointments. I told them she was dying and they even take a look at the cage to make their own opinion. I am a grown man who does not cry often but it was difficult to contain my tears which goes to show how serious this situation was.

Despite this being an obvious emergency issue they were EXTREMELY callous about the whole situation and had ZERO sense of urgency. They told us to go home and come back at 1pm otherwise they would just keep her in a cage until then if we left her there anyway.

Well as soon as we got home which was a 5 minute drive to our house, our cat began seizing violently, had a heart attack and died. It was one of the most horrifying and heartbreaking things I’ve ever had to witness.

When we called back to inform them of the situation, they replied that they were "sorry for the miscommunication".

What miscommunication? Our 9 year old cat is dead and this hospital and the manner they handled the situation is to blame.

Had they taken the situation seriously and given her the care she needed this would not have happened. They could have helped her leave with dignity and comfort.

The fact that they are unable to assess and prioritize an emergency situation is sickening considering the fact that it's an animal HOSPITAL. If you care about your animals and are in an emergency situation this is NOT the place to go. I beg of you.

I would give them negative 10000 stars if I could.

Didn’t even look at my friends car, she was dying. They told her she’s dying please give her something so she’s comfortable. Didn’t even glance at the cat and said come back later. There was no later, the cat died. No compassion, rude service.

Zero compassion for my friends cat. They turned her away and didn't even do a quick check. Said to “come back later. ” 40 minutes later she passed away! Terrible people, terrible workplace. Don't bother coming here. Save yourself the trouble

Always attentive and reliable. Great communication and our mini labradoodle gets really excited when here.

I highly DO NOT recommend this place! If I could put zero stars I would! They have no empathy or understanding for the pets they “treat” or the owners that bring them in. If you are considering in giving them your trust to take care of your loved pets, I would advise you to go somewhere else.

Hollybank animal hospital. They are great and compassion it about how they treat your loved family member’s. The explain everything and recommend the best options for you.

I belong to a different clinic in Toronto, but everywhere was sold out of prescription food for my cat (including the manufacturer). Hollybank had some that I was able to purchase and the staff I spoke with on the phone were incredibly patient, kind, helpful and wonderful customer service. Thank you again for your help!

Brought my dog in yesterday for both an annual checkup and to have his cyst/wound looked at. This was our 1st time meeting Dr. Thompson - he was just fantastic. He was thorough, and so informative/helpful, taking time to answer all my questions, treating the wound and providing me clear instructions on how to continue caring for the wound at home to speed up the healing. He never made me feel rushed or hurried, which I very much appreciate. I left feeling assured that my dog is in great hands. The front desk staff and everyone I interacted with were all cheerful, welcoming and friendly as could be! I'm so glad we found this clinic.

Very pleased with veterinary services from Hollybank. As always it is the vet assistants who are the heart of a practise and they were patient, capable and friendly. Even helped to trim the nails of my grumpy old cat.

The day I brought our two cats in for a check up and for updated shots was also the same day my children and I moved. From the moment we entered Hollybank Animal Hospital we and especially our cats Duke and Daisy were greeted and treated with kindness. Thank you for making this visit easy and painless!

I have been a client of Hollybank for about 20 years and I am on my 4th puppy. I like the vetenarian Dr Rosely and staff so much I drive 200 kms for their services, high on my recommendation list.

Pleasant environment with equally pleasant staff. Communication has been great from the moment we signed up our little old rescue pup, Avocado, here a few years ago. Love the new online portal to book appointments and even see past history of appointment notes!

If I could give Hollybank 10 stars, I would. Dr. Rosely and staff have shown such empathy and compassion towards my dog and myself. Truly a gem! Milton is blessed to have such a great clinic.

I would like to recommend HollyBank to all pets parents. Staff are professional and supportive. They provide swift response when you need help, even the request was made at the last minute. Dr. Thompson is very kind, reliable, compassionate, and knowledgeable. He gave me and my husband constant advice and mental support before and after my girl (a female golden doodle) was diagnosed stomach cancer couple months ago. He followed up with us on a weekly basis to ensure that we received feedback from oncologist and gave my girl the best care. Thank you Dr. Thompson and everyone from Hollybank. I really appreciate your support during those difficult days!

Very professional. I am bringing my Dog (Teddy) from he was a puppy. They do care about your animals. I recommend this place. Doctors are nice too.

We have been taking our pets to Sandi for years! She is an excellent vet. Very caring and compassionate! Highly recommend.

Today was our first visit for our fur baby, Cooper. At first, we were a bit anxious to take him to a new vet as we’ve been going to our old vet for almost eight years and due to COVID restrictions, we were unable to go in with him. But Dr. Rosely made us feel comfortable immediately. She took the time to really get to know our Cooper and took the time to explain everything to us. She gave us options to help relieve Cooper’s skin allergies and to help improve his quality of life due to his past two ACL surgeries while not being pushy at all. She was very direct but compassionate at the same time. We are excited that we have found our forever vet.

Dr. Rosely has been our vet for over 20yrs and she is awesome. She has built a great team and we travel 2 hrs to still take our dogs to her. You can't go wrong at Hollybank.

The staff was friendly and they took excellent care of my rabbit. Fair pricing as well. Will definitely come back.