Best Hot Tub Repair Service in Ontario reviews

Steph and his crew has been servicing my pool for many years. Very courteous, knowledgeable and efficient.

We had a good service experience. Eric was knowledgeable and helpful and made the needed repair.

The cover itself appears fine. The shipping time was as expected. I can't say anything bad about that. HOWEVER, there is ZERO response in customer service. Any issue or question you have after the fact are completely ignored. I've emailed...

Ryan and Zach just finished installing our Hot Tub and cover and provided amazing customer service from start to finish. Ryan explained everything I needed to know to fill up the tub and maintenance. He worked with our Electricians to inform them of the...

We had an issue with our Envoy tub from Hot Springs. Behzad from Pioneer Pools got us back up and running. Behzad was polite, knowledgeable and thorough. However, his best quality was his follow up. He checked in on multiple occasions after his visit...

Super friendly and helpful. I love going there to scope out all the cool toys they have in stock.

Just Want to Say Thank You to the Pioneer Pools team for Installing our 21' Pool this Summer. A Special Shout Out to our Sales Representative Jim Jordan for Guiding us through Stress free and Answering our many Questions to Complete this...

Been coming here for ten years. Always a friendly, helpful, and knowledge staff. A big thanks to Darryl in particular.

Taylor is always very helpful, knowledgeable and friendly. It’s always a joy going to the store and seeing her. My granddaughter always insists on going with me to see her friend (Taylor). Thanks Taylor!

We had a great experience at Wellness Shop (Jacuzzi London). Freddie was super friendly and helpful and made our buying experience enjoyable. Our hot tub was delivered in just a few days and we were in it by the weekend. Great communication provided...

Needed some service work on my 16 year old spa and as usual the service department at sundance was amazing. Unfortunately the service work needed 2 visits. Only charged me one service call. The service tech was great to deal with as well. Greatly appreciated...

We purchased a pool from Pioneer in Brantford. My wife has a leg injury so after the first year we decided to purchase a heater. The salesperson (Aiden) was super helpful and was able to answer al of our questions. We used technicians that were...

We've had an amazing experience from the first call to book a consultation to the pool closing. We dealt with Bryn from Oakville. We had a complicated back yard with a lot of issues (small entry, big tree, awkward layout, etc). He looked for...

Big thank you to Michelle the Service Manager that came out 2 days before Christmas and repaired our hot tub last minute on the weekend. She was very knowledgeable as well as reassuring and had us fixed up in no time with great service! Thanks again...

We had no clue how to manage our hot tub. Marcus walked us through maintaining our hot tub and we love our backyard oasis now. He’s awesome.

Fantastic experience until they had my deposit and financing signed. Had some random hot tub moving company drop it off and gone in 20 min. Didn’t know how to show me anything and told me they don’t take cardboard and garbage. They told me that it’s...

Arctic spas in Kitchener has been absolutely phenomenal with its customer service. Right from the beginning stages of interest in a swimspa, Jessica was with us every step of the way. Coming to our home and answering endless questions, to emails...

Had a problem with our hot tub.
Called Thursday and they sent a tech guy Friday morning.
Fixed the problem and they didn't charge us, instead said it was a courtesy service call! Amazing
Thankyou so much
Debra Spencer

I had been looking high and low for some pump parts and this store had the parts readily available for me. While I thought it would take a week for delivery, it only took 1.5 days from Sudbury to Ottawa. Great job!