08 August 2023 20:57
Not sure why this place has so many 1-star reviews in the past but maybe things have changed / improved significantly? I came to this branch for some estate related inquiries. The wait wasn't long at all and the staffs were all very professional and compassionate, same as with all of their subsequent phone calls to share updates.
03 August 2023 0:38
Don’t understand the 1-star rating here…Everyone is so friendly and helpful. I was here for two bank drafts and it took me like 10-15 minutes. Staffs are so polite they can’t stop saying thank you. Shout out to Yuki!
14 May 2021 13:04
Read this before you go! Personnel always talk to you suspiciously like they have been through many complaints before. For just tried to open a personal account. I wasted 3.5 hrs in there. Avoid this branch unless you have whole day to kill or you are extremely patient.
16 November 2020 19:41
The staffs are very friendly and helpful. The wifi for guest was not so user friendly at login. And for that, Tim Horton wifi is much better
15 February 2019 22:57
Two stars for good customer service at teller. Zero for opening a TSFA account here. Hard to find a parking spot as well. Purposely booked one week in advance to allow them to prepare and I filled out a form ahead of time. The person is so unprofessional and not knowledgeable. She had to use a blank form to compare mine. This should be done / studied / read before hand. Not nicely dress, don’t reflect the image of a bank. Wasting my time to fill out a page again. I worked with contracts before, anything changed can just initial it no need to type out again unless you have time. Her typing speed is SUPER slow. Asked her to double check before I left. Called me again later something is missing. My husband did the same thing at RBC McCrown x Hwy 7, their service is much better.
24 December 2018 14:43
Service is pretty bad. Tellers are not knowledgeable and don't really try to find a way to address your problem.
19 September 2018 12:40
Very slow. Only one staff at counter. Queue lines up and management can’t do anything about it.