Hudson's Bay

Clean store with decent selection. However it's impossible to find employees. We went to five different service stands before we found one with someone behind it so we could check out.

Once again the ladies at the fragrance department went above and beyond to ensure my wife's happiness.

Good prices, good sales always had good experiences with the sales staff. The reason I am taking the time to write this review is that this location has the worse building ever and their ventilation system is ancient. There is so much humidity in the air thst clothes I bought actually feel damp and the same with theclothes on the racos they fsel weet.
You can see the air vents all dirty and the rest of the building is gross looking.

Terrible customer service as usual. Haven't shopped at the Bay in 2 years and nothing has changed. After waiting in line for over 20 minutes, only 2 people on cash and long line up, cashier ordered sale item online for me as they were short inventory in-store. Got home only to find I was charged full price on a 50% sale.

Tanya in the Lancolme cosmetic section is the best cosmetic sales Rep I have ever worked with. She is the reason I even visit the Bay in Burlington Mall.

Huge store, no employees to be seen. Remarkably little selection. Found items on display, that could not be found to purchase. Parking lot was frighteningly under lit. Seriously, not safe.

People are great at the Bay @ Guelphline Rd. Friendly staff and helpful and knowledgeable about different areas of the store and product.

August 13 2022 @ 5: 45pm went on to look at their gold earrings. The lady was so rude when l asked for earrings. She looked at me and said they are very expensive. When she saw my rings she had the guts to say they are expensive rings. Why should someone judge you that you can not afford gold just because you are black? Was very disappointed that l walked out without buying.

Called 3! Times to cancel the order. Still not cancelled. With this kind of "service" this ancient store will be out of business soon. BTW, if you wanna pee you'll find no directions to the only washroom on the top floor.

Got very good service. Found quickly what I came for. Means, not everything you should buy online. The bag I bought cost same on Amazon.

Lovely store, great selection, unexpected sales on many products but the price point is a bit high overall. The bay has been much the same for many years and most people already know if it’s somewhere they want to go or not.

The Time Shop located at Burlington Mall do not honour their 1 year warranty battery replacement for watches. The owner pretended to replace my watch battery and gave me back the watch, saying it will cost me $95 to repair. I had to go elsewhere to get a new battery and my watch is working fine now.

Great O found what I wanted and it was on clearance. Store is big, bright and clean and the staff very happy to be working. All Covid 19 safety measures in place and being followed

It was quite, as its a day 1 of reopening. But the staff was quite nice and welcoming. Safety measures are taken seriously.overall satisfied visit.
We went to fix my wife's Kate Spade ️ watch and it's the best place to get it fixed.small repair shop inside the store and the guy was very nice to us

Why is this Bay location still asking Covid questions at the entrance? This was never a requirement in the City of Burlington - only in Hamilton. Not only was it annoying to be stopped but she continued to ask EVERY question one at a time, even after I told her we had no Covid. No other store is stopping people at the door, not even at the mall entrance. Very annoying. After this and annoying person asking the questions one at a time, I just didn't feel like shopping in the Bay anymore.

Did mot have what I wanted but did a store search and sent me.on my may to retrieve a reserved.product.cannot expect the to have it but I do want non partisan customer service which we got.

This is for “The Time Shop” located in Burlington Mall. I inquired to get a battery replaced and was quoted $27 plus tax.
I left and went down to Peoples jewelry and was directed to a kiosk in front of their store who did watch repairs. He charged $13.
He was quick and watch works great for 1/2 the price.

This place looks ready to close. Lighting was poor and no home electronics section at all. The brands they carry are overpriced.

We went me and my sister to the beauty section.we had a great experience with Tanya, she was good, helpful and able to answer all our questions.
Eman & Maha

Meilleur magasin en ville. Meilleur prix pour les vêtements, chaussures, parfum, etc. Meilleur qualité de meubles, de matelas et accessoires. Mon magasin depuis 12 ans.

I wish they would get some new designers and please clean and remodel your ladies fitting room. Come on Canada, you can do better

The last time was there was horrendous. Was hoping there would be more help but more importantly, advertised product in stock, this time around. Was unimpressed in both instances. I think my time shopping at the Bay has come to an end.

Has a great internet site. But also this is one of the few bricks and moter stores I still patronize. Seems to have better quality and much better selection than at the smaller chain mall stores. Their sale prices can not be beat.

The Bay is in decline, and this location broadcasts this fact. Carpets are soiled and look worn, areas with tiles look like the grout hasn't been cleaned in years. Not very appealing.

I went in to purchase luggage. Their luggage section is in disarray. Prices of many items were not clearly marked as to which are on sale, and which are not.

Sections poorly organized with bags all over the place

Although I needed to buy luggage I just couldn't motivate myself to buy it from a place that just doesn't seem to care.

The Bay reminds of what Sears looked like just before it crashed and burned.

Likely the last chain department store in Canada. I can't see them lasting much longer in an online world. I can see this one getting shut soon as there's another better one at Mapleview Mall.

Decent selection of men's clothes but not for dress shirts if you're on the taller side like me with a thicker neck. Soo many 15 an 16 inch neck sizes available. Aren't those kid's sizes? Prices are a bit high but I've never bought anything there that wasn't on sale.

Don't ever have this company ship your purchase. These clowns DESTROYED a $5000 bedroom set, last one in stock and did nothing to make it right except refund our money. Thanks, never. Shopping. Here. Again.

Love shopping at the Bay. BUT they need more cashiers. We should not have to wait in a lineup of 12 customers on a Friday afternoon.

I ordered $200 of clothing on November 3 and it never arrived. I sent 3 emails to the Bay on November 10,20, and 22 and they never replied to any of them.

I finally called them on November 24 and the rep said that all he could do is submit a refund ticket which would be processed in 14 days.

In other words, when the Bay found out that they've been sitting on someone's money and ignoring their emails for a month, their response was "yeah ok, we'll look into it. Just give us another two weeks. "

I was a regular customer for years, but the lack of customer service and accountability I saw coming from the Bay is appalling.

The store is ok, in need of updating compared to the rest of the mall. They desperately need new air conditioners, especially on the second floor. This has been a problem for years and years and I'm surprised that it continues without being addressed. Staff are great. Toy selection is not great and prices were absurd in comparison to other stores.

Service was very show and the women's bathroom was very gross. I normally enjoy shopping at the Bay, but today, not so much.

Not a good experience there. We looked all over for help and we also rang for the fitting rooms and there were no one around. Not like the past years. Won't be returning there in the future.