Hudson's Bay

Hudson Bay has been my choice for clothing in the past decades. The main reason is choice. Several brands offer their products at Bay and this allows you to browse different material, price points and styles and choose the one you like most.
The rewards system is also a good one and I’ve been using it all the time. Basically you collect points with each purchase and you can choose to redeem them later.
Hudson’s Bay is also good for replacing or refunding in case you don’t like what you want
They also have an online store. You don’t have to necessary go to the stores although I prefer to try on what I want to get
While the prices might be on the higher end, there are many deals and discounts going on throughout the year including bay days.

Wow. Evette at the women’s fragrance booth is the epitome of customer service. She is an absolute masterclass at making the customer feel welcomed and found exactly what I was looking for for my sisters Christmas present. If you are shopping for fragrances, men or women, look for her!

Terrible experience here! I always like Hudson Bay, but I went to this location yesterday afternoon around 5pm (November 17,2023) and I have never been so angry at a sales rep ever. She was working at the jewelry and watches section, don’t know if she’s assigned there everyday but she was absolutely horrible. First she messed up my Neo credit card application, did not give me the terms and conditions to accept and did not give me my temporary card printed so I can use. When she couldn’t solve the problem she sent us off to get help from other cashiers so she can tend to other customers. Luckily the staff were nice enough to help me out. I was there more than 30 mins trying to resolve the problem. Afterwords when that was done I went to her to get my discounts, she was telling me it doesn’t apply to all items, and if I didn’t receive enough discounts already. I means that is so rude! Totally pissed me off. She was lazy and was trying to leave me to half way saying she has other customers waiting. Am I not a customer too? Was I not waiting there too? This is not acceptable! I hope managers are looking into these reviews and get these people corrected!

This is a very small store with very limited goods. They don't even have the same sales as Hillcrest or Fairview have.in fact the goods on sale amounted to 3 items. I had to go back to Hillcrest to get both the sale and the items for which I was looking

I just wanted to thank Ms. Sophia, the beautiful manager of The Bay at Yonge and Steeles, who solved my problem professionally in a quick time and an amiable behaviour.

Went there for online return, brought return items there (over 20 lbs). Store staff checked for roughly 20-30 mins then told me to go to shoppers for return (said it was sold by third party, thought the website said SOLD BY THE BAY). Carried the 20 lbs items to canada post, and they told me they cant process it for me- It should be done by The bay. Back to the bay again, same staff told me he can do nothing without checking with his collegue and asked me to go home with the over 20 lbs items and call THE BAY ONLINE.
Ridiculous and intolorable customer service!

I don't know how big retails like that still exist long lineups huge lineups no employees in sight extremely bad selection and overall it feels like you're back in the 90s

Worth jewelry ever! Worth staff
I bought a 10K Yellow Gold neckless online and received it one month later.
As soon as my daughter wore it, the chain broke and the stone fell out and she could not find it.
I was told that it was my fault that I lost the diamond by The Bay's customer service. The employee was so rude and aggressive.
In my opinion, the reason why a gold neckless breaks after the first day is its low quality.
The store should take responsibility for the low quality of the product and at least take it back!

Last monday I was in this store I bought a perfume from Dior brand and I paid $185 and 2 _3days after I went to Costco and I paid for same brand same size just $70. I called them but they didnt accept any price match. Can you imagine this is a big SCAM! Please be careful with them. I never be back to Hudson'sbay

So i went this morning on Friday 25 October to Hudson Bay since its Black Friday, there's was guy wearing a blazer distributing gift cards to all the people and saying this is a 20 $ gift card for the first 200 customers and he gave the gift cards to the people in front of me and when he saw me he turned, i told him i didnt receive a gift card he smiled and went away! I think because of shape and look he didnt give me the gift card although he had some of them in his hand! This is unacceptable behavior!

I used to buy all my clothing at The Bay When they sold Karen Scott and Allison Daley clothing. Their clothing was fashionable and fitted me without having to have them altered at all. But I will now look into buying Olsen clothing there.

I was very disappointed, I went there specifically for one or two items, the person in the department was not helpful in any way shape or form, so I will be looking for it when I am back home. I was very disappointed to say the least. I give it one star. Only because the other departments looked like they have been well maintained, and that is all I have to say about that!

The lady at the fragrance counter was really polite and friendly. It also helped that she knew her stuff! Found exactly what I wanted and cool gifts as well.
The only downside to this location is the small size. Other than that the staff that I dear with were great!

Visited Olsen at The Bay.
Extremely happy with both the offers and the customer service representative, she was very polite and helpful.

Very disappointed. No staff to consult with. Product scrambled all over the place. Things must change before I'll enter a Bay again

Transparency: while I consistently seek the good in most everything, the Bay is no longer the wonderful shopping experience it once was.

I visited a physical Bay store today, after 3+ months of miserable experience trying to buy and send.a $100 Bay gift card, online.to a couple duly registered.
In the Bay's official wedding registry.to repeatedly find.each time
(and only after re entering all the info and pressing pay)
that the Bay is
consistently
out of stock
of their own Bay gift cards!? !? !?

And calling the Bay customer service phone reps confirms they are based somewhere else in the world and have no interest or access tools to help.

Finally, seeking in person support, I physically went into this Bay store, a landmark location in Toronto (Yonge+ Steeles).

Even after I showed them clear screen shots of the Bay wedding registry payment screen, showing the out of stock gift card, for 3 months.there was zero interest to help.

Why? Because they claimed this Bay store has no access to the Bay wedding registry! They suggested I go to ANOTHER Bay store, 'in case they had access'? !? !?

If none of this is making sense, imagine what 3+ months of this feels like!

After declaring I'd escalate this, someone came from behind the cashiers to say she'd help if I could give them the registry #. I referred them back to the Bay screen shots which had been displayed to them this entire time, but none they found, had the registry #.

The screen shots clearly did show the wedding party name, my name and my Bay rewards account #.

So now, we had achieved nothing after 20 minutes into the in-store episode of this Bay-created and Bay-fueled fiasco.

Minutes later, while I was frantically still fumbling with my phone to search for the registry #, yet another store person showed up, with a printed copy of the correct registry, and a Bay gift card.

So 3 months and much aggravation later, with still zero explanation or empathy from anyone at the Bay, I paid for the $100 gift card, but now am on my own to get it, embarrassingly late, to the now-married 3 months couple, in Montreal.

Respectfully, I will think twice about shopping at the Bay.

.

Store is only on 1 floor now, but still lots of variety. Had difficulty finding the checkout but staff was super helpful so I gave 5 stars. The helpful staff made the difference. The clothes we bought were pretty good too.

The place has more counters than staff. Been standing in the store for 30 minutes now and have asked multiple ppl for help and they are just running out the clock an hour before closing.

Very big and clean store. I can always find what I’m looking for. Today I had to return an online order and Masa helped me with that, she was very kind and friendly. Every staff that I have interacted with at this store were nice and helpful.

Not really impressed. Men's clothing dep't lacked options. Prices seemed high. However I did find the perfect cardigan at a reasonable price.

Some treasures can be found here but you have to really look. For example Chap's no iron ladies shirts usually priced at $69.99 can be found for $14.99!

Gina is an awesome and lovey lady! I had an item that I needed to return which I was declined at another Hudson's Bay. This location was close to my work So I decided to try and return it here. Gina was here and she was super helpful in helping me! Never had such an awesome customer service experience!

I love shopping at the bay. I always seem to find something I like, I take one of my senior clients to shop at this location, Yonge and Steeles, she loves it.
There is one rock I have my eye on. Will Go back next week.

I purchased two items from lancome at Hudson's Bay and the cashier told me I can return the items If I am not happy with, and get a full refund. I went there after five days to return one of the items. Insated of full refund they gave me a gift card which I do not want it. The store manager and the cashier had a very bad attitude, they were rude to me, because I asked for a full refund that they promised to do and this is lancome return policy. I did not expect this from loncom.

Sometimes not organize and price check scanner is always out of service.

I was in the counter paying with my daughter (2 years old) she was holding a toy. She handed that toy to the cashier and her name is Naz. She said “are you going to buy this or steal it”? What a very bad experienced.

Today I shop in your store on Center Point at men section. The seller Elena was very kind, professional, tolerate and vary friendly.i very glad, that you have such knowledge person.