Humber River Hospital

Great hospital, amazing nurses and Doctors. Only issues are people going to emergency with coughs or sniffles. It takes up space for people who truly need immediate attention.

What they do there is disgusting. They are slow and have time to drink coffee, laugh and talk while people are waiting. My Wife spent 12 hours in Emergency for nothing. Special when You just arriving. My wife spent 3 hours only to be register.

Came to this hospital for a knee revision surgery after a failed knee replacement. From the consultation to surgery, to 3 day hospital stay and follow up in the fracture clinic I had the best care I've ever had.
Special thanks to Dr. Justin Chang for this surgery which will be a life changer for me and to Andy in the fracture clinic for his humour, compassion and care. I cried getting staples out previously but Andy was so good I hardly felt it. Care like this makes the world of difference!
Thanks

So we waited 5 hrs just for the doctor to say just read her a bed time story and she'll be fine

I had to spend a couple extra days because of pain, but the nurses on the 11th are awesome. The physio staff are compassionate, the pharmacy staff and Ana (sorry to not recall your title) are very learned and friendly people. This is my 3rd knee replacement.hopefully, my last. I am very much looking forward to walking again. Thank you.

Hate this hospital with a passion. Unprofessional mad scientists who think too highly of themselves. So-called doctors and nurses, 99% of them, who don't even know what they are doing. They lack empathy, respect and humanity. Thought ER was bad, but my experience in the maternity ward has left me bitter towards these folks. If I had my way, this facility would be permanently closed.

Mostly very positive experience here with staff at this hospital. Very friendly, helpful and knowledgeable. With a few visits there they wait time was amazing. Arrived early and was able to leave early.

Have always gotten amazing care here been dealing with this hospital since they where on fincj yes over 10 years

Horrible service for more than 6 hours in the emergency room without being attended to, in the end I was there all night and they send me home without knowing the cause of my discomfort without treatment but with a very expensive bill to pay.

I came to the emergency 11 pm until to 12 am for just ultrasound, it is awful, nobody did not care.

Worst hospital!
Worst staff!
They don’t care if you’re dying they make you wait hours!
Been there with a friend for a minor pain and they made us wait 13hours! WORST HOSPITAL!

Lazy ICU doctors. How does a doctor do rounds via computer just reading nursing notes without going to a patients room or even observing them is beyond me. The ER is just as bad.

Went ER on December 2nd 2021, waiting over 11 hours to get results, doesn’t seem busy maybe low staff? Or unorganized.

1 star cause I had to wait over 11 hours without ever being told how much longer in the emergency room.

Staff are nice.

My Husband was there for an operation and remain there for a day and half. According to him the care from the begin to the end of his staying was spectacular and he has nothing but good things to say about the staff and the care. Dr.figueroa and his team were awesome and many thanks to all. My husband never had any major operation in his life. All of them went out of their way to comfort him and put him at eased. He is very thankful not enough words to express his gratitude. He is so happy and relieve that we have the best people in our health care system.

Thank you
Jurgen (I love you guys)

Went because of a possible exposure to rabies.waited over 4 hours and still did not see a doctor. You might as well die at home

Its very one of worst hospital, if you go for any emergencies, they will kill you at hospital, I haven't seen like this kind of worse hospital ever, the staffs are dont care about others, if you wants die really go there, i been couple of times there seems stay more then 8hrs no response

Delivered three babies here. Private rooms, big space clean nice and tidy I take one star off because some nurses are very mean and unprofessional. But some nurses are very nice and friendly.

I would prefer to give zero stars if I could. This hospital has got to be the worse in all of ontario. No sense of compassion or care is given from any of the hospital staff. I had two family members in the ICU that were being treated for covid-19 and based on the care they received or lack there of, you would swear they would rather people die than give them any help. The nurses and the doctors work with no sense of urgency whatsoever. I’ve witnessed almost all nurses on the ICU floor on their cellphones, while patient monitors were lit up and going off like a christmas tree. Doctors only appear in the mornings and give a 20 min update after reading nurse reports that was provided from the following day. I’ve heard nurses yell and lose their patience with elderly patients over the silliest of things. I’m grateful that both my family members are out of this hospital and transferred elsewhere. Otherwise, they would be left for dead. If you could, go elsewhere.

I've never seen a hospital like this before in my life. From 10: 00, I'm waiting to see a doctor until 4: 00 p.m! The patients who are in the rooms are without doctors! I don't see anywhere around not even one doctor

All the staff at Humber River have been very friendly and professional, except on Friday, Sep 22,2017.

I was for follow up visit the day before, on September 21,2017. The Doctor, wanted to do blood test and C-Scan. The booking lady left the appointment for Monday Sep, 25. Then she called back because of busy schedule it was re-booked for Oct 3,2017. No Problem.

On Friday, 22 Sep, around 9: 30, I had a phone call, recorded message, that I have an URGENT appointment for same day 12: 00PM. No explanation at all. Called back as I was in Peel at the moment, They only said it’s very URGENT.

At 11: 30 I was at Cardiology, and the Front Desk Lady was very helpful, to investigate, and find out that I was scheduled for C-Scan, as I had no clue what was called for, what was the URGENT.

Went on second floor, checked in at 11: 55AM, and waited outside. Around 12: 15 PM, I was called in, and waited inside. Around 12: 45, the nurse, Ellen, prepared me for the C-Scan, needle on the vein, signed some papers, she explained the risks, she never mention anything about eating or drinking, I learned that after when I re-booked.

I waited in room for another 45 minutes, with needle in my arm. At 1: 30 I went to Ellen, asked if I have to wait any longer because at 2: 30 I had to leave, no matter what, I have to pick up my son, 6 years old, or she can tell me so I can make some arrangements, call my wife or someone else. She said I had to wait in the room and she will let me know. She never came.

At 2PM I had no choice, I spoke to another Nurse, I explained to her that I had to leave, 2 hours waiting, when is URGENT, and I had to go and pick up my son. Ellen got upset? , why I was talking to another person, and was mimicking me, behind my back!

Then another Nurse came in almost screaming, trying to scare me, that I might DIE if I left and re-booked the appointment. And calmly I told her I was no Rude to anyone, but as a father, parent, it would be no problem if I Die and not leave my Son alone.

I’m sorry I might sound harsh but even animals take care of their children!

!) If you call people for appointment, please don’t leave only the time, and Humber River Hospital, please explain the reason, what a patient has to do prior to the visit (Eating, Drinking…), and which clinic he has to go (FYI, I still have the message)

2) If you are busy, over scheduled, is not a problem, but please notify people, so we can make arrangements.

3} Being rude is not an option, and please do not provoke people, I think she wanted me to explode. Sorry, I’m better than that.

4) Do not have fun with patients.

5) As i found out from Treadmill Cardio stress test, Technician started the test and i was slowly running, he came back after 30 minutes. He said he forgot to record the test. I run for another 30 minutes, and quit.
This messed up was discovered when i received the medical files from WSIB.
Technician wrote i did not finish the test! This is easy verified by the time i checked in. There are cameras all over.
May god save us, as if we ever, god forbid, get in life threatening situations, we might end up for experiments.

The Emergency room from hell, they take forever to see people in Emergency. They should've just called it "Waiting To Die". I've been here almost 3 hours and it's gonna be another hour before I can see a doctor. I thought them combining the 3 hospitals was supposed tomake it more efficient it's just a bigger version of Hell. Don't go here unless you truly want to die before a doctor can see you.

They are either understaffed or they don't know how to prioritize. You're better off going to another ER room, as you'll be waiting 4 hours in this ER.

Completely blown away by the quality of care at Humber River Hospital. Just had surgery and the pre op care through to surgery, care was incredible. Started with security guard who was so kind and wished me well. Admins, nurses, techs, physios and all the doctors who cared for me were absolutely wonderful. Did not meet anyone who was not professional, dedicated, kind and respectful. Seriously overwhelmed by the level of care I have received over the past three weeks. Thank you all so much, you are truly wonderful

I delivered my first baby in Sep 2021, Although yhe equipment of hospital like rooms and monitoring us really good and is a new hospital, but there is a very big important thing that is missing! There is shortage of dr in this hospital! Even I had induction and from the day before I was in process of delivery but there wasn't dr to come for my delivery, baby's heart reached to 200 and the nurse did all the work that night! I was lucky she was good and energetic other wise might my baby wasn't here now!

A short and Simple review for this Place. Don't come here if you have any Emergency. If you have lots of time, sure you can come here. And here some Nurses and security guards are really needed to have proper training and Manners for how to talk with Patients and Visitors. They make this place totally Avoidable and Helpless. Trust me, some are really nice Doctors and Nurses but some.wish I could file a case against them.

To all the nurses on the 14th east floor, Angela, Anna, Bei, Grace, Jayne, Kwame, Liz, Marycielo, Raul, Rosemary, Alina, Annie, Imelda, Neda and all the student nurses, THANK YOU for all that you do! A special thank you as well to Dr. Chung, Dr. Lam, Dr. Kuo, Dr. Singhal and Dr. Singh, Lynne and Wendy, this difficult time is certainly less so by the care you provide. Thank you all!

My wife was admitted to the HRH on Aug 13 by ambulance with her OHIP card and later was transferred to the Runnymede rehab Centre. Her OHIP card was not with her when she was released so the OHIP card was lost. I contacted the HRH and they promised a reply in 1 to 3 business days and so far I have had no response.

I recently had an excellent first appointment with Wendy of the orthopedic surgery team, and am very grateful for her kindness and helpfulness, and that of every other person I had the pleasure of meeting at Humber River Hospital.

Never come here for asthma. They don’t care if your dying and can’t breath they will
Make your wait HOURS with a MASK on making it HARDER TO BREATH.

Staff on shift In the Er on Halloween are busy having fun and eating candy to care when we tell them our symptoms are getting worse and literally cannot breath.staf is a joke and hate their jobs

My mom got extremely disappointed with the service, staff are acting like they have power over people violating their scope of practice rules.

Took my father to the ER because of a deep cut wound at 12: 00 am, specifically mentioned to them that My dad is a chemo patient and needs to be isolated and be quickly dealt with from other patients due to his immune system being compromised. Especially a patient that has on going Lung Cancer, ER team said that there was nothing that they can do, ER was packed, people were sitting close together. We spent from 12am-5am in the ER before everything was finished. Why does it take 5 hours to treat a compromised immune patient? ! Absolutely disgusting.

Triage
They discharged me at 12am from hospital which is against the law!
We didn’t have lactation consult at hospital, baby didn’t have hearing test at hospital which all of them made us lots of problems after!
Discharging nurse was so aggressive, they didn’t teach me anything just gave a booklet and left me alone with first new baby!

DO NOT go to the Humber River covid-19 assessment sites. They are horrible and completely useless. If you can not access your Ontario covid 19 results website they will not help you get your results at all. Please go to any other hospital network like North York General or Scarborough Health Network or York Region. Humber River is horrible, they do not even do their own testing and send it to Mount Sinai. Mount Sinai has closed their testing Centre since July 30,2021. So your test is being sent no where in which you can contact anyone! DONT GO HERE!

It is the most unpleasant experience that I have had in a hospital in Canada just for a discomfort that I have in my right eye, since 6 p.m. Until 11: 7 and they still haven't treated me and I told them twice and nothing happens, and also another person complains of pain in his knee but they don't treat you, this is inhuman.

Have to agree with others party in the house at the nursing station. Patient with drug issues walking into your room and no one will stop them.

Been waiting for my "All IMG" Sleight center for neurology, retinal scans, and pathology. Also, a"candle removal" for the foreign object
in my ear Since 16', decided to book an appointment with the corner, more likely to hear from him first in my last five hours.

The worst care I have received in Canada.
Be very careful that to have attention in emergencies you have to wait 4 or more hours! It's supposed to be an emergency.

A lot of my family as well as myself had to come to this facility for different reasons and I have never had any problems with any staff or doctor.

If I could give this hospital negative stars, I would. DO NOT COME HERE IF YOU ARE LOOKING AT A LIFE OR DEATH SITUATION. I have never seen a hospital worse than this one - it fails to provide healthcare and fails to better its own patients the way it functions on its own. We took my grandpa here because he was unable to eat - he became worse after leaving this hospital and returned home with literally no fat. He was basically just a skeleton. This hospital kept forcing him to take 30 different medicines despite him consistently throwing up everything after. They sent him home in this condition - got him home care, but still didnt do anything. We got sick of it - it was either we take him to a different hospital with competent doctors or he dies (he couldnt walk, speak, eat). Took him to Sunnybrook instead - his appetite is back, he no longer throws up whenever he eats/drinks water, he can speak and sort of walk again: hes gaining energy again. Humber River Hospital is the worst hospital in its history - and I strongly encourage patients to go elsewhere.

We also found out through Sunnybrook what was causing him to vomit every time he drank or ate. Sunnybrook gave my grandpa ONE medicine - it completely stopped the vomiting and now he can eat again. Humber River gave my grandpa 30 MEDICINES (we had a paper with a list of 30) and it was looking like he was about to die. Turns out a scan of his esophagus was all he needed - Im guessing the doctors at Humber River looked at the scan and couldnt figure out it was linked to his vomiting, prescribing him so many medicines for no reason. Imagine being a doctor and not being able to figure this out! The doctors at Sunnybrook even laughed at the whole story, its crazy!

This was my first time using the hospital's emergency department. I was registered, treated and ready to go home in 2-1/2 hours. I received stitches, dressing, tetanus and instructions within 2-1/2 wait. The doctor did a real nice job and was very professional. The only complaint I would have is finding it a bit challenging communicating with staff because of the facial shields, masks and plexiglass. I would recommend this hospitals emergency department as I had a good experience.

What a mess! They are very careless and you have to wait for very long in their emergency, very very long like 12 hours and they call it emergency.like seriously. You guys should be ashamed.we are waiting for ultrasound for over 4 hours and still waiting! Shame!

This is one the best hospital in ontario. My wife and i had our first born here in 2019. And we are back here again we just had a new year baby 2021. The doctor and nurse in the birthing unit are outstanding. Thank you for everything.

Had double knee surgery 10 days ago. Everyone at this hospital from the pre-op department to the Covid test through surgery were incredible. The surgery experience was 10 plus! The nurses on the 10th floor where I stayed for 3 nights were amazing. Especially Cherry! I cannot say enough about this hospital and everyone that works there. The attention and compassion shown by all staff is amazing.

A poor hospital where you have to magically appear at random hours to get a doctor.

***EDIT - my grandmother passed away in this hospital under the most horrible conditions 2 years ago. It took me fighting to get her case heard to get a meeting with specialists that apologized to me. Given the pandemic and how we’ve been treating our most vulnerable residents in LTCs and otherwise, I would highly advise to take your elderly loved one anywhere else than Humber. In fact, I’d rather Wikipedia medical procedures than risk this hospital.

They have done an absolutely stellar job with the COVID-19 vaccination clinic. I was blown away with how well organized, safe, and efficient the process was.

So, I'm going strictly by my first hand experience only despite other experiences. Took my senior dad in for gul bladder surgery and everything was perfectly executed. He was explained everything, nurses did an awesome job, surgical team was flawless Bravo!

I have just one concern.
The hospital screened my dad for covid19 and instructed him to stay home 3 days before surgery day which he did. The problem is they DID NOT ask to screen myself who drove him to and from. I found out I was exposed 1 or 2 days prior to taking him to the hospital and therefore contagion was possible. Luckily, I was negative.
Food for thought.

Not a review on the hospital but the paramedics who work out of here. I had a very bad and demeaning encounter with 2 paramedics from here, they belittled me and where not caring in anyway.

When I went to the hospital for my surgery, I was really skeptical about its quality and service because I’ve read lots of bad reviews on its website but after spending two days in it, I gain a very positive opinion about this hospital! Everything was great, all nurses were kind and they cared a lot about patients need them. The hospital was so clean and I really had a great experience in this hospital.

This 2018 has been a crazy year for me. Never before had I been to a hospital in my life and since the start of the year, it's where I've mostly spent my time.
Looking at the bright side I can't be even more happy to have had the experience at Humber River Hospital.
From being aided in emergencies to having had my baby at the hospital, all the staff members were beyond exceptional, understanding, helpful and kind.
I am especially grateful to all the nurses that helped and assisted during my pregnancy and labour.
To Silvia, Emily and everyone I met; thank you sooo much. <3

My experience at this hospital for the most part has been exceptional. Mal Peters who is an OR nurse in the Birthing Unit is largely responsible for this great review. She was knowledgeable and courteous, going above and beyond to provide care. Dr. Mica at the Urgent Medical/Surgical Clinic acted quickly to reach a diagnosis which lead to emergency C-section to prevent further complications. I am grateful for the few at this hospital who still enjoy caring for people.

The staff and team at Humber River Hospital were outstanding. From check-in to pre-op and the recovery room experience - kudos to the team for their compassion and caring. Facility was also bright, clean and modern. Keep up the great work!

I don’t know why the reviews are so bad.my experience is great! I just had a baby in this hospital and the doctors, nurses are very friendly and great! I was super scared because it was our first baby.but they made us feel comfortable and better about each and every situation. After having the baby too.the nurses taught us well how to take care of a baby. Even they sensed that we are super nervous and they eased us. I’ve been going to this hospital since last 3 months and every experience in L&D department was good. They take care of each and every patient (mom-to-be or a new mom and of course the baby)

I had so many doubts in my mind after reading the reviews but now I’m sure that where to go for the next time! Thank you to the doctors and nurses for having so much patience and dealing with me!

I recently broke my toe. I visited emergency and was impressed by some of the technological innovations to speed up wait time. I entered at 1.50am and left by 4.00a.m. This included the following procedures, x-ray, diagnosis, freezing and casting. Well done!

On October 14 2018 at 5am I rushed my wife to this hospital's ER. It was there that nurses found she had a blood sugar level of 50 and that she was in a diabetic coma. We were told on the first day that we would be moved to intensive care so my wife could be better monitored. We never got moved that day. Instead me and my wife had to stay in acute ER for 2 nights as there was no room in Intensive care. If you've never slept in emergency before.consider yourself blessed.

On the third night my daughter came to relieve me. They told her at 5pm that my wife would be moved soon and that they were getting a private room (as we had asked for it previously and was properly insured). It wasn't until 2am when the porter came to get my daughter and wife and move them to ICU. When they got there, what a surprise it was when they were put into a shared room, even though we were assured we would be getting a private room. My daughter reminded the porter again that they were properly insured and were expecting a private room. The porter said there was an empty room down the hall and went to the team lead, who in turn said that "The room was on hold". My daughter accepted this respectfully and they moved into room with a patient who quite literally had cardiac arrest during the stay.

It was day 4 at this hospital and my wife had not been able to get more than 2 hours of sleep since being admitted. I was very angry to learn this and the next day I went to the team lead and asked for a private room, once again they told me that the available room was going to be on hold AGAIN for a pending patient.

**So basically they were keeping a room empty for two nights when someone could be staying in it - all because someone else "might" need it. **

All the team lead told me she could do was fill out a request and send it to the financial department for me, but the rest is a waiting game. Angry and frustrated, I returned to my wife's room and waited the whole day for a response. Nothing. But then, a friendly nurse listened to my frustration and 'suggested' I talk directly to the Financial department. When I talked to the financial department directly, they told me THEY DIDN'T EVEN RECEIVE MY REQUEST FROM THE TEAM LEAD which means they never sent it in the first place! The financial lady rolled her eyes upon hearing this and told me this was TYPICAL! Nonetheless, the financial department did SOMETHING and miraculously, just like that, the room "on hold" was available for us.

There was something super political and catty about the staff dynamics at this hospital. Seems like they're politics and drama comes before patient care and that is NOT okay.

Please watch your staff more closely, reward those who are working on -call and overtime, and reward those nurses who really care about patients, not those leads or nurses who are motivated by their own intentions

We were in room 420 (baby delivery). Every time they come and asked.is everything fine. Even manage came and asked.so caring.and rooms are so clean n huge.wonderful service.

I visited the ED in the early hours of Oct 26. Yes of course I had to wait a long time like everyone else however the staff made all of that okay. When the nurse called my name to take me into an examining room she actually said “You guys are all so amazing! Waiting all that time so patiently! ” I said “no, all you guys are amazing. ” I’m not sure of the name of the doctor I saw. He was young, professional and very pleasant. I didn’t feel like another “number. ” He explained everything he was doing.he took very good care of me. Thank you to all of the staff at the Humber River Hospital ED! I appreciate you all!

INCOMPETENT STAFF IN THE LABOUR AND BIRTHING UNIT!

My sister was in labour but the nursing staff and doctor were not competent at all. She was complaining of back pain more so than her contractions but the staff did not explain what was happening and why. Her baby's heart rate kept dropping randomly whenever she turned over and the doctor kept telling her she would need a c-section. My sister was afraid and did not want one but they did nothing to alleviate her concern and kept pushing for a c-section.

Finally, a component nurse, Mal, came and ended up delivering the baby herself since the obstetrician was performing another c section. At the end of the labour, as the other nurses were taking off the heart rate monitors, they saw that one of the monitors (for the fetus) was not even on properly! It was giving false readings and the doctor and nurses just kept pushing for a c section that would have been COMPLETELY unnecessary. It's like there was a quota on c-section deliveries for that doctor since she performed several in the time we were there!

Mal was the only nurse who cared to listen and delivered the baby without any issues. She was supportive and empathetic, and the only one who seemed to know what was going on. The rest of the staff were lacking in bedside manner and expertise.

Do not have your baby here unless you want to be forced to have a c-section because some sloppy nurse did not do her job and no one cared to notice.

I gave birth to my son on Aug 2,2018. I had a scheduled induction as I was passed my due date. Since it was a scheduled induction it required 1: 1 nursing. Being a first time mom I was nervous but from the minute I walked in, I have nothing but good things to say about the staff! The entire team was so calming, constantly checking up on me and genuinely cared! I never felt so safe and comfortable before! My nurse Teresa treated me like her own daughter and made sure ever second I was okay and the OB on staff Dr. Clive Lee was phenomenal, he was so positive and friendly. I want to give the biggest thanks to Humber hospital birthing unit team, THANK YOU FOR KEEPING ME AND MY BABY SAFE! You are truly angels.

Horrible service was provided during my time yesterday August 17 2018 from approx 11 am to 9pmThe emergency section of this hospital should reconsider the value of their workers as they were very unprofessional in assisting me in a very difficult time, instead they made remarks of my condition as i was feeling so dizzy and nauseous that I had to lay on the floor. The front desk ladies for the emergency section were particularly rude as well as the head nurse who also should be repremanded for her remarks. It's unbelievable that an emergency section has provided such poor service due to their staff. It is also very funny that whsn you call for a nurse to assit you they say that "they dont work here", meanwhile they are chatting for long periods of time and seemingly just doing computer work. There were only 2 workers who provided a quality service, i believe they are both Asian, a young man and an older woman whom of which i forgot to get their names; however they should be recognized for their work ethic among the useless workers at this hospital

After we finished all the test. They told us that we will get the report in 15 minutes but took 3 hours. Send me back and forward from emergency to CT and so one because nurses forget 3 time to add an IV. If you're in pain or problem go farther away especially in.the night. If you go during the night i can tell you that you spend the next 8 hours in there. In the night no doctors are working to this hospital The list is long.
Update: i come for a x-ray to the back because i trip on the stairs they made an x-ray to the arm.

I had the BEST birth experience at HRH, from what could've been the worst, if not attended properly.

I had what's called a 'Rapid Labour', where in 2 hours since the onset of labour, my daughter was born. Was rushed with ambulance, and immediately taken care of by Dr. Nicolette Caccia and team. Don't remember many details, except the delivery room was full of people, all there for me & baby, everybody doing their job. There were 10-12 nurses, as things were progressing extremely fast. I gave birth less than 1 hour after being admitted to hospital, and nothing was amiss! I had all the care I would've had if there was plenty of time to prepare, if not better! I do remember being thankful even in the moment for how well everyone was doing their job, and they knew what they were doing. It was extremely helpful for me! And it truly makes the difference between a VERY GOOD birth experience (the BEST), and a not so good one (potentially, with tragic consequences, had I not made it to the hospital on time). My recovery was also very speedy, again, thanks to good and timely care when it mattered, other than my own body's abilities.

Thank you, Dr. Caccia, nurses and ambulance staff, of course! I could've not done it without you.

The nurses were all standing around making fun of us patient's. Acting like we're all faking illnesses & doing us a favor by them doing their job. As I sat, I witnessed every nurse that walk by a group of police officers taunt them by asking them if they were 'working hard' bitterly? I felt like I was in Hells waiting room, as someone else so eloquently put it. I was having chest pains & difficulty breathing. Everyone was really upset about the way they were being treated like criminals. The staff were acting like high school students. Once I got care, I was given adequate care. I can't speak for everyone else though.

My mom had a pacemaker implant at cardiology clinic of Humber river hospital. I was pretty nervous when checking the reviews of the hospital. However we had the best experience ever. From the checking in desk to the cardiology clinic, everyone was super nice and responsible. They took good care of my mom. We had to wait for extra 4 hours because there were some emergency transfer patients from north York General. It is understandable, but the nurses apologize to us for extra waiting time. I didn't remember their names, but Iam really greatful for all of the nurses and Dr. Ravi Bajaj is amazing. He did a wonderful job despite some challenging during the surgery. My hat off to everyone. It deserve 7 stars.

My son - 4yrs had just finished surgery @ Humber River Hospital. Everybody in this hospital is so lovely. Facility is clean and process is so convenient. I could get every single update for My son's surgery thru text message. And Nurses were updating my son's status during waiting in the recovery roo. He was really having fun with Robot Pepper and Car wheels provided by nurse. Nurse was demonstrating what he would have during operation showing all surgery related equipment. My son was trying those with Robot Pepper. He drove car to the OR. Isn't this cool? Thank you all staffs @ Humber River Hospital!

I was flown in by ORNGE air ambulance from New Liskeard (8 hours north) and i had a room right as i got there and i had a nurse waiting at my door for me as soon as i got there. I was admitted on the surgical floor and i had two drs come to speak to me and my father in less then an hour. The room was the biggest ive ever seen, huge comfy bed and there was recliners that turned into beds and a huge sitting area infront of the window over looking Toronto, it had a giant flat screen tv and a personal computer that is beside the bed (or where ever you want it) that has all the light switches and can dim the window, you can order meals and choose what you want to eat. The nurse call botton and music &movies and tv can be on there, there is skype and a phone to use. I had a 5 star stay until my discharge, then it took 6 hours for the dr to come and write my scipts so i can leave plus they wanted me out of my room at 11am but i ended up staying till almost 5pm just for 2 scipts. That was horrible. I had wonderful nurses for the most part, a couple grumpy night nurses and post op surgery nurses but over all great

When we entered in the hospital we were in emergency so we choose to go in fast track but actually it is too slow it takes 1: 30 hour to get into the patient room and then it takes 1 hour for the doctor to come my grandpa wants to go to the washroom he was not able to stand so I told the lady sitting at the desk. First she told me that the washroom is here only but I told her that my grandpa can’t get up from the chair because his KNEE was paining too much, so she told me that wait I will talk to the nurse. We waited for 15-20 minutes and the doctor came so I told to the doctor that he want to go to the washroom so the doctor told that can he wait I told that we are waiting from 15 minutes and he also has diabetes. The doctor went so at last there was no option so he has to get which was worst service from the lady sitting at the desk around 8: 30 to 9: 15 pm she can’t even call the nurse. Ever worst service from the HOSPITAL be HUMAN FIRST.