ICE International Currency Exchange
12 reviews 100 City Centre Dr Unit #2 - 287, Mississauga, ON +1 905-279-4475 clickcollect.ice-canada.ca/en suggest an edit
01 October 2020 14:39
Inquiry online was quickly and professionally dealt with. About to place an order on Monday to pick up on Wednesday!
21 September 2020 23:54
Terrible customer service from the lady at the front counter. Rude and condescending tone. I was considered a nuisance to her when inquiring about the exchange rate. I don't think you should have someone with poor customer service represent your brand and quality of service.
08 December 2019 1:44
I got a very good Quote for my US dollars the agent took his time to explain me how to place my order online, I recommend it
06 October 2019 19:28
The exchange rate was okay but not competitive.
My transaction was performed on Aug 29,2019 but I would like to mention that the service was HIGHLY UNPROFESSIONAL. The lady has no clue of what customer service is all about and probably doesn't know how to communicate when on the job with customers.
The counter was empty and when I entered, she was busy in her own world - No response/greeting. When I started conversation, she was so RUDE as if she is obliging something on me. Never expected such behavior.
To Management: You need to seriously give her some strong training especially how to behave while on work. May be you guys to verify whether she's even done schooling?
NEVER VISITING AGAIN NOR I'LL ADVISE ANYBODY TO GO THIS CENTER.
My transaction was performed on Aug 29,2019 but I would like to mention that the service was HIGHLY UNPROFESSIONAL. The lady has no clue of what customer service is all about and probably doesn't know how to communicate when on the job with customers.
The counter was empty and when I entered, she was busy in her own world - No response/greeting. When I started conversation, she was so RUDE as if she is obliging something on me. Never expected such behavior.
To Management: You need to seriously give her some strong training especially how to behave while on work. May be you guys to verify whether she's even done schooling?
NEVER VISITING AGAIN NOR I'LL ADVISE ANYBODY TO GO THIS CENTER.
27 September 2019 20:57
Definitely don't trust this place, or you will have to make your head very clear, their counter rate is extremely high. I was over charged over 12% the bank rate. I easily trusted this place this time but not next time for sure.
20 August 2019 23:58
Not worth it at all, fees are way to high, Go across the street and there is a exchange for much much cheaper fees. Store called "Money Exchange World".
03 June 2019 4:33
Online booking process: select the currency you would like to exchange, enter the amount of CDN you have, the system calculates the amount of foreign currency you can get using the booking day's exchange rate.
Problem: the rates are not locked in. I had to pick up my foreign currency a week after booking it and to get the same amount of foreign currency, i need to pay another $50 CAD.
Experience: Terrible, terrible experience. I booked JPY about a week ago to be picked up today. Apparently that does NOT lock in the rate, I was told that even if you book in advance, your money will be exchanged at today's rate which of course, was higher than when I booked the money. Not only this, the counter lady gave me doubts like "are you sure you were looking at the buying rate not the selling rate? " "I don't think our exchange rate was ever that low" "You're the first customer that has complained to me about our rates, we have been exchanging a lot of JPY these days" "you should come have sooner if you wanted better rates" I don't need your opinion and subjectivity, also, yes I used the correct rate, that's how I was able to book my JPY.
This company's system does not make any sense. If a customer can only book the currency but not the rate, why put a calculator to display the amount of foreign currency they are able to get using today's rate while you don't allow same day pick up? Customers can be easily taken advantages of since the company can intentionally raise their rate on the day of pick up to make money.tl;dr
Do not go there, they have bad reviews for a reason. The low online rates are a TRAP.
Problem: the rates are not locked in. I had to pick up my foreign currency a week after booking it and to get the same amount of foreign currency, i need to pay another $50 CAD.
Experience: Terrible, terrible experience. I booked JPY about a week ago to be picked up today. Apparently that does NOT lock in the rate, I was told that even if you book in advance, your money will be exchanged at today's rate which of course, was higher than when I booked the money. Not only this, the counter lady gave me doubts like "are you sure you were looking at the buying rate not the selling rate? " "I don't think our exchange rate was ever that low" "You're the first customer that has complained to me about our rates, we have been exchanging a lot of JPY these days" "you should come have sooner if you wanted better rates" I don't need your opinion and subjectivity, also, yes I used the correct rate, that's how I was able to book my JPY.
This company's system does not make any sense. If a customer can only book the currency but not the rate, why put a calculator to display the amount of foreign currency they are able to get using today's rate while you don't allow same day pick up? Customers can be easily taken advantages of since the company can intentionally raise their rate on the day of pick up to make money.tl;dr
Do not go there, they have bad reviews for a reason. The low online rates are a TRAP.
10 May 2019 7:47
Absolutely horrible exchange rate on Moroccan Dirhams on March 9 2019. Loud music inside which makes it hard to hear the rep. I'm not going back!
I should have read the reviews before I went there. Everyone is mentioning rude and condescending woman. I bet you it's still the same one! It left a bitter taste. And I feel that I was cheated from $200 CAD because I trusted the info that she provided and said that this is a great rate. I paid $1,000 where as I should have only paid under $800 for the currency.
And there is $5 commission that she never mentioned.
I should have read the reviews before I went there. Everyone is mentioning rude and condescending woman. I bet you it's still the same one! It left a bitter taste. And I feel that I was cheated from $200 CAD because I trusted the info that she provided and said that this is a great rate. I paid $1,000 where as I should have only paid under $800 for the currency.
And there is $5 commission that she never mentioned.
04 May 2019 20:51
Very fast and helpful online service. Provided everything I needed to know for currency exchange. Book online for your order number so that you avoid any fees.
06 March 2019 5:23
This was very easy to complete. I ordered my currency online so I will see how the rest of the exchange goes so I will update this review further after I have completed everything.
18 February 2019 8:09
So I called this location three times to see if they had the currency I was looking for and to get a rate. The first two times someone picked up the phone and hung up, then I tried again 10 minutes later and they said "call back in five minutes" and hung up on me. Whoever I spoke to was very rude, she could have asked me to hold instead of hanging up. Ended up getting what I needed from Continental Currency in the Erin Mills mall instead
12 February 2019 14:25
Always order online first! The lady downstairs told me my $76 USD would only get me $89 CAD. I showed her the conversion rate on the ICE website since it should’ve been closer to $99 but she started yelling that I can’t get that much because that’s the “stock rate”, so I kindly declined. Went online right after and turns out you can order money and pick it up right away, and I ended up getting 99.50CAD (picked it up upstairs instead).