In Your Home Therapy

I reached out to Anton to ask about acupuncture for my elderly father. Anton was extremely patient, accommodating and very responsive and compassionate. As you can imagine, finding care for an elderly parent can be stressful. Anton put all my concerns to rest and took the time to understand our needs and concerns. The acupuncturist arrived on time and was wonderful interacting with my dad. It was an extremely positive experience with next level customer service. I will definitively be a repeat customer AND will be recommending Anton and his services to family and friends. Thank YOU Anton.

I had a stress factor that needed physio treatment. I was quite pleased with the physiotherapist that "In Your Home therapy" had recommended. The physio was explanatory when she introduced the treatment and also thorough when she went through the exercise program that was required so I could heal quickly. If you're in need of treatment at your home this would be the company to be associated with. Highly reputable and Highly recommended.

Had a terrible experience with Anton and Shara- the massage therapist. This was going to be my first appointment with inyourhometherapy. I had booked a one hour massage. On the day of the appointment I was told that they charge for the time of the massage therapist and not the time that you spend on the table. While I understand that taking my health history is part of the one hour. But Anton kept insisting that finding a parking setting up the table will all be part of the one hour. I have a seven month old baby, so this was a very frustrating because I had planned my whole day around this. Anton kept arguing that in all clinics the one hour includes setting up the table and essentially the time of the therapist and not the time on the table. THIS WAS ALL AFTER SHARA CONFIRMED WITH ME THE PREVIOUS DAY THAT I WOULD BE GETTING A FULL HOUR ON THE TABLE AND SHE WOULD COME EARLY TO SET UP. Shara also was extremely rude in her conversation with me AND COMPLETELY FLIPPED ON ME THE DAY OF THE APPOINTMENT. Never have I been to a massage where I didn’t spend the booked time on the table.

I ended up canceling my appointment. Found Anton very argumentative. Extremely horrible customer service. If only owners these days cared about their customers.

UPDATE RESPONSE TO ANTON: Anton thank you for yet another argumentative and careless response. For you very kind information Shara took my entire health history online. Also, you did say that her coming up to my apartments and finding parking was part of the 60 mins. Also, SHE offered to come early so that I can get a whole hour on the table JUST A DAY BEFORE MY APPOINTMENT. At least learn to communicate with your therapists efficiently so that customers don’t suffer. Like I have said in my review and said to you over the phone serval times that I was OKAY with health history being taken during the 60 mins. Setting up should not be a part of it. Improve your garbage customer service.

Very rude bunch of staff. You can clearly see from other reviews and the responses to it that Anton is full off himself. Customer service is one of the last things on his mind. He loves proving customers wrong and is extremely rude when doing so. I highly recommend that you look elsewhere then use a service that DOES NOT care about its customers.