Indigo

I got my children's books in the store kindly check out
Molly the best behaved Student by Ngozi Elizabeth Mbonu

Slow customer service due to holidays I'm sure but found what I was looking for on good discount and went on my merry way.

I found the store very crammed and cluttered and difficult to shop in. I love indigo but it was just too much stuff in a small space.

Espace restreint pour tous les livres et autres articles vendus. Je n'ai pas remarqué de section de livres à rabais comme dans les autres magasins de cette chaîne. Personnel courtois et excellent service.

I know I’m not the only one who misses the old location… this Indigo isn’t bad. The layout is clean (but small) and I always find the store fairly well organized. It will probably take you a handful of visits to actually know where your favourite sections are, but once you’re familiar it isn’t horrible. There is definitely less in stock than usual, so I tend to check online before making the adventure over. The best part about this location is the staff - always friendly, happy to see you, and willing to help you find what you need!

Je préférais l'ancien Chapter qui était beaucoup plus vaste et offrait une large sélection de livres mais c'est toujours un endroit agréable.

It was a new store but the aisles were narrow and hard to get around with a stroller. Only escalators to get to second level so had to go into the mall to use elevator and walk a good bit to get there.

This store is so small and sad compared to the former Chapters store it replaced. Truly disappointing.

A lightweight bookstore for teens and their moms.
Manga, cooking, celebrities.
I miss the Chapters on Rideau.
The former Chapters was great. It covered controversial politics to poker.
It had a massive fiction section of all styles and the store catered to a variety of interests.

Since their re location to Rideau Centre their selection of books and set up is not has good as their previous location in the byward market.

If you require any mobility assistance device (wheelchair, walker, etc) you are not welcome here. There is no space to move and you must leave the store entirely in order to safely move between the store’s two levels.

I don't know why people are voting this Indigo as a one star. To me it's the customer service that matters. I had called in for a hard to find book. They had one copy left and the woman with the beautiful accent held on it for me. When I arrived I had asked the cashier if she had the book and she was short with me, saying they didn't hold on to books. I made another call and the woman with the beautiful accent brought it to me. This was almost a one star review but because of the woman who held on to the book for me, I give this place a five star. To the woman with the beautiful accent, thank you. You know who you are! To the cashier, learn some etiquette.

The new location in Rideau center is horrible, teeny tiny compared to the old location on Rideau st. Only a small fraction of books, the rest of the store is random homeware. Barely any seating and due to the new smaller size, they barely have and variety of books by the same author. My fave author typically has a spread of 27 books but this store only carries three books! Shop online or other locations.

This place’s book selection is awful. They have no good books, no new releases and there is more home and decor than books. Staff is always good but Chapters was much better. Was really disappointed with the organization of everything.

Worst branch ever. Severely limited book selection and the layout is extremely unfriendly towards guests with limited mobility. Will not be going back.

The layout is really cramped and full of delicate breakable home goods stacked upon each other and there’s practically no books compared to the previous chapters. There’s no books other than a handful of what’s most popular right now. It’s really odd. Such a weird thing to do. I went once and it was so stressful that I’ll never be back. Every time I pass by it, I roll my eyes.

A very disappointing addition to the Rideau centre. I loved Chapters and the old one on Rideau street was perfection, this new Indigo is just not the place to be. Employees were very kind, nothing against them but the store is set up very awkwardly, it’s very crowded and it’s just not a bookstore anymore (the romance section was particularly abysmal in my opinion). Why close down the best bookstore in Canada and open up what is essentially a home goods store that sells some books? Bring back Chapters.

Strictly worse in comparison to the previous Chapters store for anyone looking for books. In particular, the Sci-fi, Fantasy, and Manga sections have been gutted, and the organization of the store makes finding what they do have a challenge.