Infiniti Downtown Toronto

The parts manager is absolutely the rudest person I have interacted with at a “luxury dealership”. I see other reviews showing his bad behavior to others and apparently management does not care how their customers are treated. I have been bringing my husband’s car here for service as a loyal downtown customers but we are never coming back but will take the time to drive to Dixie instead.

San provided details of the recommended work after the technician
examined the car, and the likely pricing. The work was thereafter
completed in accordance with expectations.

I would like to say that Sufian and Rada are so amazing to help me a lot. They even help me to get rid of my old car.

My husband and I purchased an infiniti qx60 from Aldo, and his wonderful team couldn't be happier with both the vehicle and the service we received. Aldo was very helpful. Even on his day off, he took the time to contact us to make sure everything's okay. We are very pleased with the vehicle and Aldo and his team. Great job guys. Thanks again.

I recently bought my car Infiniti QX50. I was lucky to have Sufian as my sales agent, he is very informative, explains the different options and costs. As a single mom I needed a reliable car and a peace of mind regards the maintenance. He offered the extended warranty and cost per month was worth it. Sufian Elmsalati care for his customers, friendly, if looking for help in getting a good deal on a car I highly recommend him.

Recently I purchase a vehicle Infiniti QX 60 from from infeniti downtown. It was a great experience from mr Aldo Ayyldyz he has done Phenomenal job through the whole process very happy with my Purchase if you are looking for your Dream vehicle please go see him I recommend.you will not be disappointed.

Just purchased a vehicle from here, the service was amazing. Sufian was very professional and got me in my new vehicle quicker than I expected. I would highly recommend if purchasing to connect with him

Sangeet, you have some nerve soliciting my business after you damaged my driving experience, my health and my engine by grossly and intentionally overfilling the oil, thus causing toxic fumes in my car for three oil changes.

You and your shop of malicious miscreants and mechanical incompetents are the worst infiniti service imaginable. I would not bring my car to your shop were it the only auto service on Earth.

I went to this dealership to look for an SUV i saw online. Sufian contacted me, set up a time for a test drive. I didnt like the first vehicle i saw but Sufian found me something that was in my price range and had a lot more features than the previous one. He then kept in touch over the next few weeks getting me the best price possible.

I recommend him to anyone looking to get a car.

I’ve never experienced anything more worse in my entire life. Wait times ridiculous, parts ordering backed up and delayed, phone wait times and call backs took DAYS, no ride service back to home offered or cars available to use while car being “serviced” and a astronomical quote for a part I later discovered wasn’t even the issue thanks to another mechanic and shop. Do yourself the favour and get a second opinion and save WEEKS of your life and your money.

We’ve been clients at Downtown Nissan/Infinity for over 5 years now and have been very impressed from LENNY SAROOP in their service department to SUFIAN ELMSALATI in their sales division. Lenny is down to earth, easy going and straight forward - always gains our trust and confidence.
Sufian is upbeat, knowledgeable and very professional. Dealing with either of these gentlemen is a pleasure, and we look forward to continuing to do so in the years to come.
Tom & Lea

Very good experience with Mr. William in Infiniti Downtown Toronto, he's very nice, patient and very professional. It's amazing service provided by him. The driving feelings of the car is excellent as well. Overally, the product and service here is perfect.

Asked to have noisy rear brakes repaired on two occasions this year and the problem has not been fixed. Advisor says this is common on Infiniti vehicles. Really? Also spoke to service rep one week ago and asked for winter tire price list. Nothing received to date. Called again three days ago and left message - not returned yet. Left voice mail for General Manager two days ago complaining of poor service - no response. Not sure how to get attention from this dealership.

Sufian showed me incredible patience over a few different appointments in searching for a used car. For a downtown dealership where space is very tight, I was able to test drive 2 cars and compare them side by side. After choosing which one I wanted, it was assured to me that any physical defects would be fixed. He did not disappoint, my 2020 Infiniti q50 looks as if it were brand new and I am incredibly happy with it! Thanks, Sufian!

I don’t usually write reviews but I just recently went to this dealership to get my QX60 serviced and I had an amazing experience. If you are going for service ask for San. He listened and then solved all the issues I had in a timely fashion which was nice. Recommended dealership for anyone with an INFINITY.

Had an amazing experience with William Wong at Infiniti Downtown. Spectacular dealership, from customer service at the reception to the finance application manager. William was very humble and professional. No hidden costs, instead they give you value added services within the price of the vehicle. The vehicle was reasonably priced too. Absolutely love my new SUV!

Thank you William and thank you everyone who helped me at Infiniti Downtown.

Great experience with the team at Infiniti Downtown. Jason, William and Rada went above and beyond and I'm very happy with my new QX60!

We had the pleasure of dealing with this dealership this past week, specifically with Sufian Elmsalati.

Our previous experience with car salesmen have been quite pushy on their part, but with Sufian, he took note of our specific car requirements, financial needs, and current car situation and gave us our choices. We test drove all those choices that met our needs but he recommended the one car that met ALL of our needs completely. He was amazing and very trustworthy. He was able to get us a car (in today's supply chain horror of a situation) in 5 days. Unbelievable.

I recommend the dealership and Sufian wholeheartedly, he will take good care of you.

Absolutely stunning levels of service. I was a walk in client needed some wheel work and tires for my infiniti, they went above and beyond to get my car in the next day and done in a matter of hours

The staff really took care of me when it came to sourcing the new tires, and really went out of their way to sort out my missing wheel locks as well

Definitely recommend them for any Infiniti dealer services and will come back when it’s time!

Just leased a beautiful new 2021 QX50 from William Wong.
Great service. Highly recommend William for your next purchase or lease.
Also wanted to give a shout out to Rada in finance.
Rada was very helpful and knowledgeable and made the whole process enjoyable.

Payam helped us with our new vehicle purchase. He was easy to talk to and friendly. Rada assisted in getting a document from the bank for us since the bank kept giving us the wrong document. She made the call and was able to get it right away. She’s also prompt in responding to my emails.

Thank you both

I worked with Payam at Infiniti Downtown. He was exceptional. He was patient and listened to our needs. He put us in a car that was perfect for our needs. I could not have asked for a better experience.
Thanks Payam

Professional Customer Service! The Service advisor Lenny was great and my car got ready earlier than estimate time.

My experience at the downtown Infiniti location was pleasant. Before we went to the dealership, I called in advance to inquire if the vehicle we are interested in is available. Payam was the one who assisted us when we visited and prepared the vehicle right away for us to be able to do a test drive. Rada completed our financing application and assisted us with getting some documents since the bank kept giving us the wrong one. She is also very prompt in responding to my emails.

Thank you Payam and Rada

Payamis a very dependable person to trust and buy your vehicle from.very satisfied
customer! Thanks payam d

Downtown Infiniti is an excellent place to take your car for service. The service advisor Minhaj is knowledgeable and provides top level customer service. Never had a issue at the Downtown location, however, I would not recommend the Willowdale location as you are treated as a number not a person. I will never return to the Willowdale location. DT Infiniti, you are awesome, excellent job. Thank you!

Had arranged to test drive a car car was sold day before i was to visit no notification or phone call from dealer until after my appointment was due wasting my time and energy i found this very rude and unprofessional

It was the worst Infiniti and possibly all car agency experience. I had an appointment to see a QX60 2017 for sale. Scheduled an appointment and the sales man Payam confirmed the appointment as I was coming from Waterloo 1.5 hour driving.

When I reached there and met that person, he said Oh the car was sold today. They did not bother themselves to update me and save me the drive.

Then he offered to show me another car. I saw the car, tested it and checked thoroughly. We Went back to his office and he checked my driving license (will sue him if I find a credit check).

After that, he went to check with his manager on how much discount he can get for me. 10 minutes later he came back telling me this car is also sold, let me show you another car!

I ended up wasting 4 hours just because the salesman does not know the most basic info if the cars he is selling are already sold or not!

Honestly this was the worst experience with such unprofessional way of dealing with customers.

With little I can do and beside this review which I believe you deserve, I promise you that I am not going to have Infiniti nor Nissan car for the rest of my life.

I am really sad to have such group of people work for such a good brand!

Certainly the most disappointing of all Infiniti/Nissan dealerships I've used. I've lived and serviced my 2013 Infiniti G37 across multiple cities including Edmonton, Ottawa, and here in Toronto. This downtown Infiniti dealership is unfortunately in a league of its own for lack of reliability and their dishonest practices. My relationship with this business has been purely with the service department so I cannot speak to the quality of the sales department. I've had a few questionable service decisions with respect to possible unnecessary charges/part changes. The most egregious of these decisions was my second to last visit where I'd requested a full point inspection as I was preparing to move the car across Ontario for the better part of the year. I had proceeded with their suggested changes and had brought the car back for an unrelated matter within a month or so. At this follow up visit I was suggested a relatively major parts change. I asked the staff that day as to why this wasn't caught at the major point inspection that I'd paid for to which there was no answer other than an appropriate apology and a small dealership credit. I had used the dealership credit to have the new suggested part change but as usual there was a call in the middle of the day for another chance to upsell another change. This time it was a tire change and I was offered a "great deal" for "superior" all season tires. I was reassured that they wouldn't be available at this price anywhere else as these were a clearance item and the last of their kind in the dealership stock. I agreed and had the tire change. It was a few weeks (during the summer) that I found out the tires were no where near advertised even in the rain. I initially found out I was sold the tires at a SIGNIFICANT mark up compared to available online and in store prices within Toronto. Online reviews gave the tires subpar reviews across the board. Now I've had two major slippage incidents in the cold as these tires are far worse than the ones I replaced. The service representatives must know that their poor and often dishonest suggestions have real world consequences and I feel many people who have subpar experiences just don't give enough feedback. The dealership is very convenient location wise and has reasonable availability for service bookings but beware of the quality of the service you'll receive. I'll be taking my business elsewhere. I imagine there will be some generic response to this post and no look into the culture of dishonest service suggestions and practices at the dealership.

5 star! Amazing service hands down! Rada and Basil helped me through the entire process and made our experience simple and easy! Highly recommend!

Recently moved from North York down to Beaches area, called to book service apt with DT Infiniti, was told it would take 2 to 3 days and no loner vehicles given to first time customers. Was told it has to do with building a relationship first before they give loaners. How can you build a relationship with new customers when you push them away? Guess I'm taking my car to Thornhill location.

Our car search experience at this dealership was impressive in terms of warmness, considerate, and professionalism. People there worked as a team and addressed our concerns accurately and efficiently. Eventually, a win-win solution was achieved. Thank you Payam

Over the past year I've been in search of a vehicle, recently I had the most pleasant experience of purchasing an Infiniti Q50 through Melissa Cinelli, Sales & Leasing Executive with Infiniti Downtown.

Melissa was respectful,   knowledgeable and professional throughout.    Melissa was understanding of our interests & needs,   she ensured us our vehicle was of excellent quality and presented it to us in exceptional condition with all requests completed as promised.   Melissa personally seen us throughout our purchase and upon departure,   she even contacted us throughout the week to ensure we were happy with our purchase.   Melissa Truly went Beyond Our Expectations.

Thank You Melissa for making the purchase of our Infiniti such an Enjoyable experience for Us.

Wow! I bought my qx80 with 20000 k on it in May and put 8000 k on it going from Wiarton to Oakville. No city driving. My rear brakes started making a noise about a thousand k ago and I thought I had a stone in the wheel. I could not ever imagined that my rear brakes would be shot. I phoned Dimitri and explained the situation. He did not make me dance or offer up any B. S.he said that this was not right and offered to pay for the work at my mechanic. I am so used to having to fight so this came as quite a surprise. 5 stars to Dimitri but 4 star rating as believe the problem was something that was missed.

The worst experience ever. I am a 3 times infinity client and these guys left me stranded with a faulty battery after bringing in my QX60 after it stalled a few times during a time that I was moving from one house to another. Their excuse was that the computer would not approve the battery change despite the fact that every CAA service driver analyzed the battery and clearly informed me that their was something wrong with it. After escalating and bad social media reviews, the general manager himself finally came to see me the second time I brought the car in, after stalling 4 times and being left stranded, to finally authorize the new battery. In the end, they gave me “valet” service as compensation after having to Uber home the previous time because my home was out of their Service area…. Talk about too little too late. I also went to my car and saw how they had left all the plastic and debris everywhere to greet me. That’s the last time I will ever go to that dealership or buy a car from them ever again. I strongly suggest you avoid this dealership for your service needs.

Either they tried to rip me off, or their mechanics are not great. My Infiniti g37xs was reporting low oil pressure, took it to downtown infiniti, said the issue was seals inside the timing cover and the timing chain.quoted $8,600+tax, majority of it labour. Decided to get another opinion, called Right-Tech Auto asked their price to fix it, they said they want to diagnose themselves first. RIght-Tech said they think dealer mis-diagnosed, ended up replacing ITV solenoids and oil pressure sensor, $1075 inc tax, been driving the car for 3 weeks now no issues.

Took my care for service. Had a timeslot booked, still had to wait over 2.5 hours for an oil change. No shuttle service, not even a bottle of water while I wait and lastly, no car wash. Walked out of there shocked at my experience!

I was very stressed about having to find a new used replacement for my QX60 when a moose demolished mine near Kirkland Lake. Thank you Melissa and Yung for helping me and giving me a "fair deal. " The experience was seamless and I actually enjoyed the process of buying a 'new/used' car this time! Thank you so much. Your patience and expertise through the process is very much appreciated.

Just not to waste time to come here to maintain your car! Come for maintenance in the afternoon waited for more than an hour and half, being told “ technicians do not have time to even look at your car because of all other cars that they needed to look from this morning. You know, there are many many cars before you came because you booked in the afternoon! If you want to make sure to be looked at your car, you have to come first thing in the morning we opened. The time of booking is not the time of booking the technicians will start to look at the car. (!) If you have to leave now, you bring first thing in the morning another day”! Needless to say I requested to get free shuttle at the time of booking appointment, of course as usual there was no shuttle! (Service agent did not know the correct reason why I needed to come and also booked for shuttle even though I explained at the time of booking.) This is not the first time. Many customers are complaining but this place just does not change! Worse with new staffs! They want to sell their cars but after that, they do not care. Very sad! Unfortunately I own Infiniti. But I will never come back here again! Next car I will not buy Infiniti even!

Best infiniti service department i have experienced so far for service related job. Antonio and his team will work with you to ensure your service request is done right to your satisfaction, provide professional advice/alternate costs on parts Above all, great customer service experience. Thanks for a good job for the silver detailing and professional advise recommendation on the CAT.

This was my third leasing a car and I must say this was the only time I felt good walking out of a dealer ship. Payam and his team made me feel welcome and actually listened to what I needed and how much my budget was. They didn’t try to push me to buy anything and I never felt forced into making a deal. I highly recommend payam if you ever decide to get a car from infiniti

I liked everyone I meet here, Melissa cinelli asked what I needed in a vehicle then showed me options, did not push and explained features for each car excellent service highly recommend

William Wong is an amazing helpful sales representative. He had patience and is very knowledgeable about all details about my QZ-80. He is very thorough. Service as it should be.

Just purchased a car for my younger brother from Payam. He and his manager Ron, gave us a great deal on the car and worked out the best price for us. They have great inventory on new and used cars. Definitely recommended

I've only had good experiences with Infiniti Downtown. Whether it be with the sales staff, the financing manager Rada, and the service staff. I dealt with Raul on my last visit, he was fantastic. Thanks again!

Very smooth and easy transaction.everyone at the dealer was very nice and professional. I would recommend calling Ziad next time you are looking for a vehicle.

Excellent customer service from everyone on the team. Everyone is knowledgeable and so professional. Ziad, Rada and Hani are all outstanding!

I was shopping for a vehicle to replace my Audi.

My experience was very positive right from the first introduction to the sales team. I had never purchased a used vehicle before and I had a lot of questions. The sales team in my opinion went the extra mile to ensure my questions were answered and I was comfortable with my car selection.

The service is consistently terrible. They ordered the wrong tyres for a brand new car they sold me, have mixed up what was to be serviced on my car with another customers, and never meet the indicated time frames for service to be done. The waiting area is depressing as all get out and their wifi is unusable. Once you have purchased a car they don’t give a damn. Going back to Lexus on the Park!

We recently purchased a brand new Infinity SUV from Infinity Downtown. Overall, our experience at Infinity Toronto was excellent. Everything was set to schedule, with a special thanks to Rada, William and Hani. We appreciate the professional customer service that was provided by this knowledgeable group of individuals. Thank you!

Me and my Wife just returned our lease to Toronto Infiniti and I can't even begin to explain how good my experience was here. It was actually the best I've received from any dealership before.

I would like to specifically acknowledge Hani, Melissa and Bo for going over and above for us and I wouldn't ever consider going to another Infiniti dealership.

You won't regret coming here! Thank you guys so much.

I have been dealing with Hani for a few years now. He is the absolute best! He goes above and beyond every time I am looking to buy or lease a car for myself or a friend or family member. I highly highly recommend seeing Hanni for all your car needs.

The worst dealership I have ever dealt with. The VP and Service Manager are absolutely horrible people and could care less about their customers

Terrible experience with Leah at the service department. I clearly asked to only check a couple of specific issues with the car, but I got charged for a full check-up. The worst part is when I asked her about the results she was purposely dodging my questions and pushed me to pay for an unnecessary oil change. She is not capable to have an honest conversation with the customer and will insult your intelligence by selling you extra services that you don't need. It was very unprofessional and I'm deeply disappointed. Will never bring my car here again!

I tried to contact with sales rep two weeks ago. Send out a couple emails. Asked one question on the mail and still no response from it.

I’ve dealing with Bruce and Hani for the past 3 years and 2 vehicles. They always do their best do deliver the best service and great value on the car.
Process has been hassle free. Recommend this dealership for Infiniti

Very happy with my new QX50. Roman, Hani, and David were all exceptional with their legendary service and quick response time. I highly this car and this dealership. Looking forward to future purchases!

Excellent service from the sale rep Nick, to his sales manager Havi to even David who goes over the details of the car. Fantastic job by everyone involved.

Had the best experience ever. Called and asked about a car and got some info on trade in. Walked in and just had to sign papers to get the same deal the gave over the phone unlike other places where they ask you to come in then give you a much lower price on trade in.
Left with a smile because i got the car I wanted for the price I asked for
They're also giving me winter mats.
Gave me a big discount plus all the extras
Can't beat them. Other dealerships weren't even able to match the price of this one because it was so low
Definitely recommend it to anyone looking to get the best deal

Thanks to Infiniti downtown Toronto and shout out to Bruce who made my life easy by doing all this for me.
Make sure to see Bruce when you go to pickup a car hassle free

Great buying experience. I leased a new vehicle from downtown Infiniti and I had a great time and a very easy transaction with them. Sales consultant Miranda was great. Dave who handled the delivery was also very informative and thorough. The while staff was friendly and accommodatinging. Will definitely be looking to do business with them again.

I pickup my new vehicle today QX70.
Nick was my sales representative and David was the delivery specialist.
My experience was very good, right from the beginning on line to test drives.
Nick is very helpful and kept me informed right until delivery.
David was the delivery specialist and really knows his cars and walked me through all aspects of the vehicle. From hookup of my cell phone & all other features.
This experience was very good, not pushy, friendly and helpful.
I'd highly recommend both of these gentlemen in your future car shopping.

Mike McArter

Great sales service by Roman Grigoriev, sales rep, & Leo Kim, Sales Manager, in getting into another lease. David Czippan, Delivery Specialist, was outstanding in servicing our needs & getting our new vehicle ready & delivered to us. Thanks guys!

Recently purchased my Q60. Very happy with the brand and the store. The sales consultant Roman was very professional and helpful as well as the sales manager Hani. Overall had an excellent experience.

Great dealship, awesome customer service. David and peter helped me our with great patience. I just got a 2019 QX60. Downtown Infiniti is the best for the services and very good price. The best Infiniti dealship in Canada. And my kids love the new car. Thank you David and Peter.

We got a new Qx 60 we are very happy and thank you everything Mykyta Soloviov because you was very friendly and helpful and he was very fast with the paper work and thank you everything David Czippan who gave me at this car and show me everything on this car.
Thank you everything INFINITI DOWNTOWN

I LOVE my new QX50! The sales and service team at Infiniti Downtown are knowledgeable, professional and go out of their way to make sure you get what you need! I highly recommend Leo Kim for sales and David our tech support was great at walking me through all the bells and whistles. Thanks!

Just bought a new QX50 very happy with the car. More importantly the experience at Infiniti Downtown was exemplary. Took me less than 15 minutes to purchase the vehicle, service was awesome, can't say enough about the experience. If you're in the market for an Infiniti do yourself a favor and ask for Leo and Hani. Also, shout out to David, thanks for the great experience!

I couldn't be happier with the Service and Professionalism at Downtown Infiniti. I was returning my previous Lease and picking up my new 2019 which needed to have the Winter Tires and Roof Rack transferred. David was extremely helpful and expedited the required work and promptly had me on my way. He was fantastic.makes me feel good about my investment. Thanks again.

Great experience and great customer service. Thank you William Wong, my sales rep for getting my vehicle ready within a week before the winter snow hits us. Thank you David for the delivery and explaining the vehicle features very clear. You guys are awesome.

Great overall experience. I was looking to lease a new vehicle and was put through to Miranda. She was a great sales consultant from start to finish! The entire process was efficient and stress free. Dave who handled my delivery was also excellent. This is how easy car buying should be.

This is my third car from down town Infiniti.
Dealing with Roman and Hani was an amazing experience, everything was done on time and the whole team was very professional

I have owned and driven Infiniti products for many many years and am always pleased with the cars and SUV's.
No doubt they are exceptional automobiles but it's the people behind the cars who make the difference!
The staff at Infiniti Downtown are outstanding, each and every one of them! From Dimitri and Hani and their team right through to David Czippan the "Delivery Specialist", even the car jockeys at the entrance, there is enthusiasm for the product and a desire to offer a sales and service experience to match the quality of their cars.
Exceptional automobiles, exceptional people, a perfect combination that keeps me loyal to the product and the dealership. Well Done!

I just wanted to thank the Infiniti Team downtown Toronto for their exceptional service and help in making the purchase of my car as smooth as possible. Miranda, Rada, Peter and David were very patient and I would highly recommend making your purchase here if you’re in the market for an Infiniti. Thank you again:)

Booked an appointment 3 weeks ago. Had to get an estimate on cabin light not working. Swap the tires to winter tires.

Cabin light estimate cannot be given till weekday? Tires cannot be replaced either because of OEM spacers need to be replaced. Service rep asked me to take it to the infiniti dealership where I bought the car from.

I am confused. I have an infiniti car. I am getting service done at an Infiniti dealership and I am being asked to go to another infiniti dealership.

Considering that this is the tire swapping season do you think you can carry parts to accommodate such issues.

My girlfriend was set on buying a car. We had an appointment booked at another dealership and were going later in the day to make the purchase. To offer her some perspective prior to that test drive and purchase, I booked a test drive online for a Certified Pre Owned Volvo that Infiniti had received on trade in. William, the sales representative, was quick to reply. We were greeted immediately upon arrival and we felt very welcomed and taken care of. William had the vehicle brought around and proceed to take us through a walk around inspection. When he learned we were looking to purchase the vehicle for my girlfriend he directed most of his attention to her, which she and I greatly appreciated. Most sales people tended to ignore her and assume I was the decision maker.

William had tremendous knowledge of the vehicle and was very informative during our test drive. He did not rush us and ensured we both had a good understanding of the vehicle prior to and during the test drive. His professional manner, genuinity and honesty were very refreshing.

We picked up the vehicle this afternoon and were treated very well by everyone we crossed paths with. All the staff were very helpful and cheerful. We didn't wait long for our vehicle to be ready and David, the delivery specialist, was ecstatic to help us learn a little more about the vehicle before leaving the dealership. He was also very knowledgeable about the vehicle despite it not being an Infiniti/Nissan. He took the initiative to research the vehicle on his own so he could provide us with the best service.

We are very pleased with our experience from tip to toe. We would highly recommend this dealership to those looking for fantastic customer service and knowledgeable staff.

We got some little problem when picked up the car but solved it eventually. I was very happy with the solutions and service they provided me. Miranda was patient and very helpful. Hani and Dimitri, the managers, are very helpful and kind, and they got my problem solved very timely.
Rada and Leo helped me as well for getting my approval for the leasing and pricing.
I also got very good deal for QX60 from here.
I will definitely refer this place to my friends. And I will highly recommend Miranda if you are looking for a sales consultant.