Intact Insurance

Very bad insurance company.they tell you to download the app so you can get a discount for driving well.but one day I changed my cell phone and the app didn't work.they raised my payment because they saw that I wasn't using it the app.the price went up. I spoke to their technical support and they couldn't make the app work, the person told me that he was going to put a Note in my record so they could see that I tried to solve the problem but It could not be fixed.the person told me that I was not the only person with the same problem, I started paying $331.86 now I pay $466.57. I do not recommend this insurance company

Very bad insurance company.they tell you to download the app so you get a discount for driving well.but one day I changed my cell phone and the app did not work.they raised my payment because they saw that I was not using the app.it raised the price. I spoke to their technical support and they couldn't get the app to work, the person told me that he was going to put a note on my credit card so they could see that I tried to fix the problem but it could not be fixed.the person told me that I was not the only person with the same problem, I started paying $331.86 now I pay $466.57. I do not recommend this insurance company

I’m with Belairdirect and submitted a home insurance claim. It was naturally denied.

The service throughout the process was pretty bad. It took the adjuster forever to get back to me. We couldn’t connect on the phone and emails were followed by crickets. I received a Proof of Loss in the mail (thought it would be emailed as mentioned), the letter was not sealed and other than the cursory intro letter, the forms were all empty.

I remained polite, patient and somewhat understanding through it all. I stopped myself short of getting in contact with manager/supervisor, but hoping this review will at least provide me with some solace that the subpar customer experience will not go unnoticed.

Do not recommend this insurance company to nobody they’re only good for themselves took them two months to solve my problem and I had to call in several times it doesn’t even deserve one star

Talk about rude phone staff from this company, was trying to get a quote 2 months before my renewal. They hung up on me. If thats what you get from trying to get a quote. Then I would not want to know how bad the claims department is.

One of the worst insurance. When it come to claim they are showing there original picture. As a Peel municipality resident I am paying double or triple insurance premium and when it comes to claim they are not considering the vehicle price of GTA. It's not fair at all

Unhelpful and expensive, all they want is your money. Raise their rates at every chance they get, even if you were with them for years. Terrible company

Horrible. The worst company to deal with ever. Incompetent adjusters. Scammer contractors all working together to try not to pay anyone when stuff happens

Honestly, I wouldn’t use these people if they were the last ones on the planet. They don’t do anything for you they just take your money and then ignore you. We put in a claim almost a year ago and have heard absolutely nothing back. We keep trying to contact them, but they ignore us.again if you want to pay out, but never get anything back on claims these are the people for you!

Very disappointing claim service. I had a car claim one year ago and still its not settled and even they dont reply i also did request to manager and then also i didn’t received any reply back.

Called over a week ago cause 1 of their drivers rear-ended me. Was told I'd have claims info within 2 days, never received anything yet

Had to make a claim. Was givin rental and adjuster was in contact at all times.

Had to pay rest of contract off before getting new car. Other then that great people to deal with and stellar company.

Worst insurance company there Appraisal department will never come back with estimate and you can never fix your car. Please hire more people if you guys cannot complete your job.

Had a car accident recently, spent 4 hours and 4 calls on the phone with them to try to figure out what to do with no help on the day of the accident. 1 week later, No information on rental vehicle, agent went on vacation for a week without anyone taking over. No information on what to do with signing over the title of my car after I agreed on the settlement. Long delays in response time, It will be 3 weeks soon without a car or the settlement money

One of garbage insurance company in canada
All employees are careless no response no solutions they are coming to work just for time pass I called in 20 day 200 time and my car still at my home I am using Uber bus my request to all people don’t take any insurance from intact my request to senior employee please contact me because my car is still damage I am waiting for approval from last 20 day

Dishonest bullies. Claim employees awful to deal with.abusive dealings.don't waste your money.don't deal with them.

Really poor service. They cancel claims before the car is even appraised. Really not impressed with the service. Every representative I have spoken to states they are going to send an email with respect to the issues or notes as to where the claim status is and they don't follow through.

Worse company ever, you have to constantly call them for updates.car was a write-off, they've tried to give me an offer for a lower trim option when I keep explaining to them that its not said they'd "put it on their file" this will be a month now when it shouldve taken 2 weeks. GARBAGE COMPANY

Absolutely horrible, I've now waited over 2 months for my claim, did not get reached out to once during the time, I had to call to see the progress, in which was notified updates happened days before but no call, finally got to a number we agreed upon after appraiser told me I was being lowballed. To only get my cheque voided for a mistake they made and now have to wait an additional week. Very unsatisfied with this company

I've been waiting 2 months for a claim to go through no one has contacted me to give me any updates and I can't seem to get a hold of anyone that even wants to look into it.

Dispite the fact I was unable to get insurance from them directly they were very professional and was even able to steer me in the right direction

Worst insurance company ever, mainly the broker (VARUN). Very non-professional and disrespectful person i ever seen. They sold me policy by saying $400 and start to deduct $556. When i told the company about that, they said that you have to talk to broker. And broker is way worse than anything else.

Called for a home insurance quote. After 30 minutes on the phone, they take all my personal details then hung up and never heard from them again. A complete waste of time. Horrible customer service.

If I could give 0 stars I would. I’m so frustrated with this insurance company and the unresponsiveness of their adjusters.

I was rear ended on June 1, I reported it right away and sent my car to be repaired- they gave me a rental (I have a luxury SUV and they did not match that - gave me a basic rental). The body shop found extra damages on my car that needed to be repaired and they sent a new quote to Intact. Intact did not respond and the body shop kept waiting. This prolonged the entire process of having my SUV fixed. Because of the poor communication I had to make calls to the insurance company to push them to approve the quote. I finally received my vehicle on July 23 - almost two months after my accident which is not acceptable since it should have taken 2 weeks at most.

Thinking that this was all over, Enterprise Rent A Car is now calling me and saying that there is a balance of over $700 that the insurance company is not going to approve for the rental that is going to be charged on my credit card.

I had 0 control over how long it took to get my car back; the miscommunication between Intact and the body shop should not be something that I need to pay for. I was on maternity leave and the rental was parked in my driveway for most of the time it was rented so for me to pay $700+ out of pocket for something like this is very unfair. This entire accident was not even my fault - I was rear ended.

I called Intact and they said that they would resolve this issue and get back to me in two days. It has now been 5 days and I had to call them back. The adjuster I speak to never has a good answer for me and can just “leave notes” on my file. I just had a baby last week and the last thing I should be doing right now is dealing with this accident that happened two and a half months ago. This entire process with Intact has been a huge inconvenience and it should not be this complicated to get my car fixed after someone hitting me.

As of right now Enterprise has told me they cannot wait on my insurance company and they are going to be charging me. Intact is telling me to give them two more days to resolve this? I’m sure it’s going to take me 6-7 more times of calling to make sure I’m reimbursed for this. Very unimpressed and disappointed with the way this has been handled.

After a flood that damaged our kitchen, my family waited months for any work to be done or even any communication to occur on when the work would be done. I had to move my family with 2 small children 4 times in 3 months because of lack of communication. We had to pay thousands out of pocket, then chase our adjustor for weeks to get the refund. I thought things would get better after the contractor finally got to work but things have gotten even worse. They put down a rubber subfloor which is completely uneven, promising it would "settle. " After laying the vinyl plank flooring over top of it, surprise surprise, the floor is uneven and squishy, Dipping in spots when you walk. The house still smells of mold so I doubt proper cleaning has been done. Weeks ago they promised us we would be back in our home tomorrow. Well, today at 11AM I was notified that they didn't order the right parts for the cabinets so we won't be able to return home tomorrow after all.

Now I have been left with less than 24 hours to find a home for my family to live in and no response from the contractor or adjuster on a realistic timeline. They ignore my phone calls and emails. This is the second time I have complained to a manager and have heard no response. Tomorrow will be our 5th time moving, simply due to ineffective communication about the date tbe work will be done.
Adjustor's name: Amanda Oad
Manager's name: Sarah Surujbhan

Please contact me! I want an adjustor to come to my house today, take a look the terrible work, smell the mold and consider if they would be willing to live there themselves.

- Me and my Company Via Travel Inc have been a client of Intact for as long as I remember on a personal and commercial level.
- I purchased a vehicle that we use for commercial usage as we are a travel agency that offer religious tours in Saudi Arabia and Israel. And we are authorized to issue all type of visas to Saudi Arabia. Most of our clients are seniors so we do home visits to collect documents, we also attest these documents from our lawyer, and we drop the documents off after we get the visas.
- I am the main driver of the car and my brother Shady is the second driver of the car as he doesn't drive it as much as I do.
- Unfortunately the car was involved in 3 (non fault) accident where the first 2, drunk people hit the car from behind, and the 3rd one the car got hit while parked. These accident happened over the course of 3 years. Shady happened to be driving the car during these incidents.
- Recently after us reporting the 3rd accident. Intact decided that Shady is the principle driver because he was driving the car in the 3 accidents.and although it is not our fault and we have the police reports to prove it.they decided it that he is a Hi-Risk because he has a G2 and one speeding ticket where he was driving 60km in a 50km zone. A ticket that has no points attached.
- And so Intact decided to raise the price from 300CAD to 1000 per month. When I spoke to them, they decided that my opinion isn't important and asked me to decide within 3 days either to accept to lie and say that I am not the main driver and so the price become a 1000CAD or they will cancel the policy.
I require Intact to honour the policy and keep it at the same rate, Otherwise to provide a legal proof of their claim that I am not the Principle Driver and that my brother Shady is the principle driver. But it is not fair to change the terms of our policy half way through the year as this raises flags to other insurance companies. And if i am being punished because I claimed my rights, then why are we paying for Insurance.

It's unfortunate but they really need better customer service. I've had a bad experience in the last few months. Decided to cancel my policy and try belairdirect so much relief now.

This is the worst insurance company you can sign up for. My partner had a ghastly motor accident and was not at fault. It was a hit and run situation with multiple cars involved. The car was a total write off with injuries. This is over a year. They refused to pay off for the car to the auto financing company leaving us in debt for a car we no longer use. They paid 6000 dollars short. Then they proceed to refuse him benefits or approve proper treatment for him. They refuse to help with childcare costs since the burden now falls on one person and they refuse to even as much as settle him so he can return to work like a normal person. Intact is inhumane and wo betide you if something happens to you while under their cover. They'd leave you to suffer. Please don't use this company. From here I'll proceed to writing my review on trust pilot and everywhere I can.

Took my car off the road last year for winter paying 2700/year. Put it back on this year and they bumped it by 87 dollars a month to 4000/year with no notice whatsoever. Paid 2 months before I caught on, will be changing insurance companies as quickly as possible as they refused to do anything about it.

Would not recommend! I understand these times are hard a difficult and everyone's doing the best they can from home but I've been waiting 1 month for an insurance quote with little to less no communication or responses! It's quite ridiculous and when I have got in contact they have been little to no help and laughing on the phone and giving numbers that do not call to anything! It's upsetting and frustrating! I wouldn't recommend and not moving forward with my quote and loss of business!

Turns out speeding ticket's can be a benefit, who knew?

Was paying $3800 a month to insure a two Motorcycles & Car through them and received a single minor speeding ticket in early 2019 and received a notice they now wanted to bump me to over $5900/yr for it.

Just did a quick search for insurance companies and got bumped all the way down to $2400/yr so in 20 days I'll be paying less.

I wish i can mark it 0 or less, it is a scam, i was heading back to home, called my wife and started the car using remote, that's what people do in winters, start the car, let it warm up a bit and then start the trip, so i go in the car, still on the phone talking to my wife, still i haven't inserted the key in the car, i disconnect the call, put the phone on dash magnet and put the key in to begin driving, to my surprise mydrive app shows this phone call 7 km close to my home and reflects as distracted driving, wow, its not all, i call customer care to report this, there was a straight denial and was told this is what it is, take it or leave, guys it is a scam, stay away from this company at any cost, think about it you go for renewal, all this scammed data collected will be used. Just another way of scamming

Recommend avoiding the app that tracks your driving for additional discounts as its HIGHLY inaccurate! In my initial 2000 km driven, I've had ZERO infraction and yet only a 4% discount. The intact representative even told me the app wasnt all that effective. Food to the wise.

Scammers.

They’ll increase your insurance every single year without telling you why.

They're crooks.

I had very very bad experience with customer service I had to wait over 20 days to get experience later and after 20 days they’re telling me they’re asking me for my ID I needed the experience letter For my employees but I didn’t get the latter.
Because I couldn’t get the experience later on time
When i aske them for experience latter they say its 15 days process and then after 16 days they send me email and asking me for my IDs.
And it’s still not done and I lost my job because I couldn’t get the experience latter my employee need it for my insurance at work

Joke of an insurance company. Absolutely no integrity when it comes to being transparent on their policies between them, the brokers the choose to use and the customers & don’t sign up for the my driving discount, it’s only setup as veil so they can increase your payments when you don’t drive absolutely perfect. If you’re looking for quality customer service.keep looking because this not the place

1st review ever but important. Spriggs broker did not inform customer they can no longer get home insurance from Wawanesa & attempted to insure homeowner through Intact WITHOUT notifying customer. Sent offer of policy with Intact after it was too late. Now Intact /Spriggs say customer on the hook for a policy cancellation fee for policy that the customer was not aware prior to expiration of old one (nor was Spriggs authorized to change insurance form Wawanesa to Intact)

Never call these people for anything to do with insurance, they will rip you off left and right.

This company should be shut down immediately.

I hope some of the employees realize what a terrible company they work for.

Intact insurance people I deal with are so damn rude people been with them 7 years and when my car got stolen these people did not want to help. Worst Insurance Company

Hi, worst insurance company to have a insurance with them, because my personal experience with them, I am still going through. Thanks

Had to deal with Hisham Mapara, He doubted and delayed all the claims, started from even if I was even into an accident, gave them the police report number, even without checking the police report, made this accident at fault- used to say will get back to me 24-48 hours and took at least 4 days to reply. Very bad bad customer service. I kept asking the intact, to change my adjuster, Mr. Hisham thought that all the claims are going from his own pocket or from his salary. Eventually they paid me for the car cash value (didn't cover winter tires as i bought them from a whole seller and even after providing them the receipt, hst number, they didn't reimburse me) still waiting for car seats and it has been 3 days I have submitted receipt. Got into an accident on 25th Nov 2018 and now today it's 23rd jan 2019, and my case is still open. Don't recommend them, pay little more and go with TD or RBC.