International Pool and Spa Centers

Attended the Mississauga store to purchase chlorine. Upon presenting their coupon for 40% discount for up to a maximum of two containers ($6.00 discount), I was told that the store does not accept coupons that are printed from their online catalogue on their website, and that the coupon must be clipped from their hardcopy catalogue not from their website catalogue. I spoke with the manager Mike who stated this policy is being strictly enforced by corporate head office, is a change from past practices, and I should take it up with their head office. I have been a customer for at least fifteen years and have used these coupons since inception by printing them from their online catalogue for the over 100 litres of chlorine I purchase annually. It is ludicrous in this paperless day and age to expect customers to now order a hardcopy catalogue to be shipped through the mail in order to use any coupons that are contained therein rather than use their online catalogue. Nowhere on their website does it state to do this. This ridiculous change in policy amounts to misleading advertising and very poor customer relations. The corporate office did not have the courtesy to return my phone call or email. Going forward, I will take my future business to their competitor across the street.

I was really hoping I could depend on this company for follow up on the products they sell - I had a hot tub delivered by them in August 2020 and the main pump failed about 5 weeks ago. I called and left messages with the reception, directly on the salesperson Daniel's phone and spoke to someone in the warehouse. Eventually Daniel called me back about 10 days ago and I spoke to the warehouse a few days prior both assuring me that I would be priority and that the tub is under warranty. Having had this unusable tub in my back yard with all my family home I decided to just pay and get it fixed by another store who somehow were able to get me a technician within two days, while as the people I bought from could not service my tub almost 5 weeks later. Puts me out an additional almost $1000 from my original purchase and likely because I did this it will void any warranties - entirely frustrating and unacceptable.
I understand, as does everyone, that these are COVID times and that expectations need to be adjusted, however when everyone else I called was able to commit to a service call within two to three days (I ended up getting two opinions, so the other one is + $175) it made me realize it is just the company, not anything else. Will never deal with them again.
The one star in the review is only for the delivery and installation crew who were timely and efficient, but likely outsourced.

Had the Thornhill location order some parts for my older Coast spa.
I know supply/production times are really tough right now due to covid but they were able to make it work for me and I couldn't be happier!
thanks a lot:)

I wish to give ZERO star review. I was in the store one month ago and I spoke with one guy about ordering a inside vent kit for my pool heater (he didn’t even know that kit exist, and he was very rude) he took my name and cell phone number and he told me he’s going to ask Hayward about the kit and he is going to call me back which never happened
Very bad customer service.
Stay away from this company.

Great technician, but it took over a week to schedule a service call. The head office is a challenge to deal with, but once the technician came, he was amazing. Knowledgeable and professional. He fixed our tub quickly. So five stars for the technician, and about two stars for the head office. (The Mississauga store is awesome as well. Best staff and manager).

Excellent service
Knowledge exceptional
They stand behind the products they sell
I have bought winter cover, solar blanket and reel, pool equipment and chemicals.

Purchased cover blanket and reel years ago and still in perfect condition