Jackson's Toyota

My experience purchasing a car from Jackson Toyota was excellent. I worked with Lee Thrasher through the entire purchase. He was fast to answer all my questions and helped out as much as he could. Lee made the car purchase easy by offering a complete walk around of the car to make sure there were no surprises once I drive the car to home. I would highly recommend working with Lee to purchase your next vehicle.
He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.
Special Thanks to Mr. Aamir for explaining well all the things.

Thank You to the service team for the help on my Sienna! Faster than expected.

Thank you again!

Toyota Jackson was very helpful for us to get a new vehicle for our family to be able to drive. They were excellent with helping us we would still go back to Toyota Jacksons for another vehicle. They are excellent service excellent everything can’t complain. I guess said I definitely go back there for another vehicle The service was excellent there.

The salesmen that I was involved with was absolutely great to work with. He kept me informed all the way along until I received my New vehicle. Thank you Jacksons

Absolutely excellent customer service. Lee, Matt and Danielle were wonderful to deal with. Very helpful with the process from ordering and receiving my new RAV4. I’m delighted with my experience at Jackson’s and highly recommend this dealership! Hands down the best experience I’ve ever had over all my years dealing with a purchase of a new vehicle. I cannot express enough how happy I am!

Matthew M.was a complete pleasure to work with and I will be recommending him to all of my friends and family who are looking to purchase a vehicle. He is very down to earth and helped me find exactly what I wanted with zero pressure at all! I am a loyal Toyota driver because they are the absolute BEST vehicles, in my opinion! I drove a Matrix for 11 years and now drive a 2020 RAV4 LE AWD thanks to Matthew and Chelsea A. The entire process was so easy and stress-free. I love my new RAV4 so much and I can't thank Jackson's Toyota enough!

Matt was always updating with any updates as soon as he was aware of it. He took time out of his day to show me around of my new vehicle.

Thank you so much Jacob for helping us purchase our brand new Rav 4 xle also a huge shout out to the full team at Jacksons toyota making the whole process super simple

The entire experience was FLAWLESS and Bill Loughead was wonderful. He answered every single question with patience and respect. This was our first Toyota purchase and we would only go back to Jackson. THANK YOU!

Great dealership with very nice and professional salesperson Andrew Black. I am very happy with his timely updates and effective communication.

It’s sad that the only thing that keeps this place going is the reputation of the vehicles. I guess that’s why they don’t value their customers. They tell you to give them top reviews yet they don’t preform that way. First time ever did a dealership sell me a dirty new vehicle. Then when you complain about it in your satisfaction survey they call to rectify it by offering gift cards for a detail of free service by the used car manager. Apparently they don’t have my address on file as the cards never arrived. This speaks volumes about credibility. Makes me wonder what else they lie about. After talking with many others who have bought from here they seem to run a shady operation Buyer beware.

Brent, your lack of communication to address my car issues is so disappointing. You don’t even deserve the one star I had to chose to be able to post this. Having to deal with break issues after only driving 8k and to be told metal on metal for the lack of breaks /no pads…. Facing $800 of unnecessary repairs because of your dishonesty.

The check-in and Uber shuttle is still a little off-kilter - but It seems the work was done well and done right!

What an incredible experience at Jackson's Toyota! I have been very interested in electric vehicles, but an all-electric one is not practical for me at this point. After meeting with a terrific salesman, Brennan, I walked away with a brand new Toyota Camry Hybrid. Brennan was one of the kindest and most professional salesmen I have ever dealt with. He was honest and informative, with no sales pitches, and worked to ensure that the car I was interested in was really right for me. An extremely pleasant person! Lisa Cote, the financial representative, was enthusiastic as well, and great to deal with. This will be my first Toyota, but I am confident that it won't be my last. Thanks to everyone at Jackson's Toyota for an incredible experience! Also, I was pleased to see so many sales associates dressed in costume for Halloween!

I had an excellent first service experience for my new RAV4 at Jackson’s Toyota. They were very helpful in ordering winter tires and incorporating the installation into my previously scheduled service. The contactless drop off works very well and I had not only text and email message confirmation but a personal phone call to explain the work and timing.

Very good customer services. This is the first time I have done my car service, I’m impressed with there service.they even provided Uber rides.

All of our experienced at Jackson's Toyota have been very positive. From the leasing of our new vehicle, to pickup, to our first service on the vehicle, Jackson's has been excellent. Would highly recommend to others.

Looking for a Knowledgeable sales person that can get you what you want Give Andrew Black a call at Jacksons Toyota. These guys know Customer Service. Helped us purchase our 2021 Toyota Venza. Lisa Cote is also great in the Financing Department.

Andrew Black is an amazing dedicated sales person. Every step of our purchase went super smoothly. He went above and beyond to make sure we had exactly what we needed and asked for. Both purchase arrangements and pick up was smooth and without any issues. Bought a beautiful 2019 Sienna at a great price we could not match anywhere else! Special thanks also to Danielle who handled the paperwork in record time! Very satisfied customers. Highly recommend this dealership.

We got our 2021 Sienna Hybrid from Jackson's Toyota and traded our old vehicle. Matt Houtby, the sales manager, helped us choose which vehicle fits our family and our travel needs. Matt gave us a good deal with our trade. Andrew Black followed through with the order; he kept us informed until the delivery date. Melissa Pelletier, from the finance, was very straight to the point and very easy to talk to. She even entertained my children with her toys in her office.

My husband Maxim and I bought our latest Toyota Corolla a couple of months ago. Sales representative Chris Tran was very knowledgeable and polite, explained all the new features, helped with the settings in the phone. He is a very good professional and always happy to help. We were very pleased with both the machine and the customer service.

Very good service rep (Derrick) made my booking easy and work was done in a shorter time than expected. Good follow up

Great experience, left as a satisfied customer. Great car, great customer service, Kevin was great. He listened to what I was looking for and found me a Gem.

My husband and I really enjoyed our experience at Jackson's Toyota. Our salesperson (Andrew Black) helped us with all of our questions and always made himself available to spend time with us. He made our decision to buy a Toyota very easy. And, I love my new Corolla LE.

The staff was great. They directed me to where I was suppose to go, the desk attendant was friendly and did her best to find out how long it was going to be for my safety inspection to be complete and the work was done within a reasonable time frame.
I loved the human contact rather than the kiosk.

Our sales professional Andrew Black was a pleasure to deal with. He dealt with myself and my family with honesty and integrity. Looking forward to further future business deals.

Purchased my RAV4 with Bill in October 2020! Bill continues to periodically check in and see how I’m enjoying my new vehicle! Service department has been great as well! My advisor last week was very cheerful and friendly and kept me up to speed on the service required and length of the service!

My brand new Highlander Platinum developed an elusive fault in the driver’s window buttons. I narrowed down to when I washed the car, took it into Jackson’s and they to had a heck of a time trying to find where the water was infiltrating, they found the issue and are now waiting for parts, but I have my car and that’s what counts. The service staff are absolutely super, friendly and very accommodating. Derrick thank you very much.

Lee was attentive and patient during the sales process. I got my Corolla with desired interior and exterior colors in a week. Within one week after the purchase he called to check on how my car was running. Danielle was proficient with the paperwork. Excellent service! Highly recommended!

Excellent customer service. A team of professionals focused on customer satisfaction. I have dealt with Cameron an assistant manager and by phone with Lori, when I booked the appointment

I would like to send a huge THANK YOU to Andrew Black for his patience, knowledge and fabulous service. I thought I wanted another RAV4 but ended up getting a Highlander.and LOVE it! I have been a customer of Jackson's Toyota for roughly 15 years and this is our 5th Toyota. I highly recommend Andrew!

I had good experience with Toyota, if there’s any problems they are there to fix it right away. Their easy to talk too. Brennan was super easy going I would recommend him. My only concerns are your detailers.when you buy a new car, you expect it to sparkle and have no dirt marks. Definitely need to improve on that.

Awesome service by Jackson’s! The reason I switched to Toyota in the first place and always go to Jackson’s. Thank you so much for getting my van in and out and fixed before our big drive.

The Express service process was very good with helpful pleasant personnel via phone and informative text messages. The kiosk was quite straightforward and pretty easy to use.

They have amazing staff, very friendly, always get the job done quick and done well. I drive from Orillia to go to Jacksons. Wasn't happy with the experience from Sunshine in Orillia.
Keep up the amazing work!

My wife and I had a great experience here. Ramit did a great job showing us the car, and he and the manager brought us the exact deal we asked for with no haggling - I almost couldn’t believe it. Nobody was pushy and they did a great job locating our vehicle and getting us into it promptly. Couldn’t ask for a better purchasing experience.

Had a short inspection done on my Corolla to see if any major work was required as it is 12 years old. The service folks were excellent. No pressuring for unneeded repairs and good advice provided. All said, it was a very good experience. In addition, when I drove into the dealership there was a young fellow who I asked where I should park. He was one of the nicest and friendliest people I have come across at dealerships.

Jody my service adviser was great let me know what was required and when my RAV4 limited was going to be ready Great customer service and made me feel like family

Brought my truck to Jackson's for the first time this week as it was time for the 192,000km scheduled maintenance. The truck is an '07 and so I wasn't too surprised to hear that it needed MUCH more work than I anticipated.

My Service Advisor Elie did a great job keeping me updated/informed along the way- I really enjoyed this aspect of Jackson's service. Moreover he was very thorough and did not try to upsell me on anything! Elie also offered to send me a complimentary Uber, if I was not able to get a ride to the dealership.

The option to pay and collect my keys at the kiosk was very neat and convenient. I was also pleasantly surprised to see they fixed my driver's side window switch, which I did not ask for, but GREATLY appreciated!

All in all, the final price of the service was high but I didnt take my truck to the dealership thinking it would be a bargain. I took it there because I wanted Toyota technicians/mechanics to do the work the way it needed to be done, with Toyota parts.

I had a great experience with Jackson's Toyota! My only recommendation is that they offer a carwash to customers who have spent that kind of money for service. I will certainly bring my Tundra and RAV4 RAV4 there in the future!

I really liked the contactless drop off and pick up. Very easy and safe. Service was completed as promised. Good commination to keep me informed of progress from my service adviser.

Simple easy and safe. I even got picture of the area's of concern so I could see what was needed for myself. Good Job Elie!

*FOR LEASE BUYOUT CUSTOMERS*
Recently bought out my lease and had to go to a different local dealership.
The contract states a $300 buyout fee which I knew about and agree to.

Jackson’s wanted to charge me an ADDITIONAL $399 to facilitate the buy out through their dealership.
When asked why and what I get for the additional fee no clear answer was given so basically an admin fee money grab.

What really makes you feel special is that because we did not buy the car through Jackson’s, because we lived 2.5 hours away when we bought it 4 years ago, our fee was $399.when asked what the fee is if we DID buy the car with them they would only charge their own loyal customers an additional $199. Shady fees. Not cool.

The person I spoke with at the dealer confidently told me to call around to find a better deal as if their fees were a deal. I called one dealership 30 minutes away and they charged no extra costs.

Just wanted to help anyone thinking of buying out their car to save a few bucks. Do your homework.

Our family has worked with Andrew on getting vehicles in the past couple of years and he is very professional and and organized he also takes the time out of his busy schedule to send us a video with details about a car that my daughter was interested in so when we got there it was not so much time wasted and already new what we wanted.
Great job Andrew
Thank you
Moniz Family

For over a year, Ramit, our Product Advisor, was amazing helping me do all my research (one years worth LOL), test drives, tand purchase. Even post purchase he has answered many questions we had about the hybrid operation and functions. Ramit has sent me helpful personal videos of different vehicles I was looking at. I must say no other product advisor has gone above and beyond for me like Ramit. I highly recommend him for your Toyota needs. Jackson's Toyota has been a great place to deal with so far and look forward to many years of service with them. Thanks for all that you have done.

Dealing with this store has been such a pain. While my salesperson Aidan was responsive and helpful, the rest of the store has ridiculous procedures and wasted my time. First, they spent 20 mins "verifying" my bank draft (which defeats the purpose of what a bank draft is supposed to do). Only to hear after another half hr that they refuse to give me the second key for MY vehicle that I paid for unless I use their connected services, which weren't even working properly. Thank you Aidan for saving this deal despite the hoops they're expecting customers to jump through.

Well, it was good in the time it toke to repair the car, but the drop off box was very much annoying to use! But as the car was done I'm happy for a two hour turn around. Thank you.

Walked in knowing what I wanted, and Bill made it happen and we made a very good deal right away, he was very knowledgeable with my RAV4 XLE HYBRID, told me everything thing I needed to know and sourced the vehicle in my colour much quicker than we anticipated. I had an Outstanding experience, and I look forward to my next visit.

Amazing experience at Jackson Toyota. Was in the market for a used Toyota Highlander Hybrid. As a busy professional I do not have time for long sales pitches or pressured upgrades. I've done my homework and know exactly what I want (advice: always do your research!). Brent Bell and his support team delivered in a professional, simple, and easy to understand way. We are, or should be informed consumers, and if you want a professional, knowledgable, and honest dealership to handle your purchase/trade/financing see Bret Bell and his team at Jackson Toyota Barrie, Ont.

Just bought myself a brand new car and the staff there is amazing! Super friendly and energetic really good at making you feel comfortable! Huge shout out to Aidan for getting me setup and I highly recommend going here.

Had a maintenance service 1 (65$). The service advisor told me i have 2 nails in my rear tire and its 80$ plus tax to fix it. I decided to fix it alone. I been looking for the nails for over a week now, i end up taking all 4 of the wheels off the vehicle for inspection
. No nails or air leaks have been found
Not trust this place no more.
Toyota canada should check their loyalty

4 years ago I went to Jackson Toyota to lease a Toyota Rav 4. Their lease rate on the same limited vehicle was over $100 a month more than Wood bridge Toyota for the exact same product. Since I live up her I tried Toyota Jackson again. Again they were over $100 more for the same vehicle per month. When I told the leasing manger this. He said that Jackson Toyota was not willing to lose money like other dealerships are willing to do. Does this make any sense to anyone? What it tells me as a customer is that Jackson want to make the most money out of you as a customer. So I purchased my new vehicle again from Wood bridge Toyota at $100 less a month lease than Jackson. If this is happening to every customer then I would certainly suggest you shop your lease out to other Toyota dealerships before ever purchasing at Jackson

Great experience at Jackson's salesperson awesome! Finance rep awesome! Thank you for the great experience Aiden an
d Danielle! We will be back!

Every time I visit for what seems very obvious that is warranty work is deemed not under warranty and I end up paying diagnostic fees. I recently had my van shaking triggering a cylinder 4 misfire while still covered under powertrain warranty and they tell me they need a reason to bill Toyota Canada (apparently cylinder 4 misfire codes are not a valid reason to claim warranty). They couldn't find anything wrong, but I'm now out over $150 dollars. If I had known this wasn't warranty (who would have thought while it still is covered under powertrain), I would have taken it to a local mechanic that would have charged me half as much. I have had 1 of 4 good experiences here. I don't know why I thought this one would have been any better.

Do not buy any cars from the sales ANDREY BLACK, what a disgusting sales I have never ever met in my lives!

Been a long time customer (15+ years) and when looking for our new vehicles, Jeff and the staff at Jackson's were there to extend the service and support we have come to know and appreciate! Thank you for making our investment an exciting, easy, and stress-free experience. Grateful!

January 15,2021

Had a meeting with Justin McNutt, his attention to detail when it came to customer service was beyond excellent! He provided before and after video messages regarding our meeting.

Unfortunately I did not proceed to finance one of their Tacoma’s because of their high percentage rates.

However if you interested in buying a new or used vehicle I highly recommend JUSTIN MCNUTT!

Cheers

Aiden Dube was the sales rep. Very knowledgeable and personable.
No high pressure sales tactics. Very pleased.

Friendly staff and service department. Cameron from service department was very friendly and helpful. He took time to explain what was happening with my car and how they will resolve the issue. Good guy to deal with.

We contacted Jackson’s Toyota for a recall. We made an appointment for a couple of days. We found out the next day that they didn’t have the part! That should have been checked BEFORE making the appointment. However they said the part would be arriving and made our appointment again. We dropped off our truck the night before the appointment. Then we received another call saying that they still didn’t have the part and do not know when it will be in. Ok so we went to pick up our truck. But the weird thing was we were to call in to find out of the part is in? How does that work. My husband said no you call us when the part is in. That only makes sense! This is our first dealing with this dealership! And whenever this recall is done WIlL be our last. Mazda down the road is much better and reliable for service!

Very accomodating experience. Christina helped guide me to a vehicle I really needed and make the right choice after trying out half the fleet. Very smooth experience overall, happy with my Toyota Tundra!

Great service from the initial conversation to the delivery of the new car in just over a week! Justin McNutt was excellent, go see him for your next Toyota purchase!

I had a test drive with Lee and was so impressed with his knowledge and friendly attitude that I ended up buying a vehicle on the spot!
It drives very well, super impressed with the whole Jackson's Toyota experience, thanks guys!

We have purchased two vehicles here in the last year. Andrew was so helpful and made the process quick and easy! Highly recommend Jackson’s Toyota to everyone!

I have known Bob Jackson and his family for many years. Their legacy of remarkable customer service, competitive pricing and quality cars, trucks and SUV's has solidified my loyalty for many years to come.

First time at Jackson's Toyota in Barrie. Great service! Had 2 Toyota Canada recalls on my 2013 vehicle resolved promptly and courteously. Also, the new "contactless" checkout is fantastic.

I have no issues other than during these trying times if an appointment is made especially for people who may live out of town like myself it should be a firm appointment. I had no one who could pick me up because of social distancing.and no place to go therefore had to stand around outside. However Michael was accomodating and did get my vehicle in as fast as he could.and I I appreciated that. No other things to mention and I do understand they are doing the best they can in these trying times.

From the time I entered the show room till Xmas the agent RAMIT LIKHI has been nothing but helpful.
Thank you for everything. If I could I would give you 11 out of 10.

Giving 3 stars only because of the amazing service advisor DERRICK who went above and beyond! Texted, called, and checked in often throughout my 4 week wait to get my car back.
Lost the both keys to my brand new Highlander while at the cottage up north. Had to get it towed 200km down to Jackson's Toyota. There they told me they didn't have stock of a new fob, but it would be 1-3 days.which turned into 2 weeks and still no sign of a new key. At a day shy of 4 weeks, I finally contacted Toyota's Head Office. I received a response within an hour where they contacted the parts manager at Jacksons - who miraculously had a key that same day for me! I realize it is my fault to have lost my keys, but to wait 4 WEEKS for a new key (and may have been longer had I not contacted Head office) is rediculous. My car sat in their lot for an entire month while I had nothing to drive - I'm sure there is a way they could have grabbed a second key off of an unsold car on the lot to program for me until the new set came in!
Derrick was wonderful though - he attempted to talk to the parts manager to see if there was anything he could do to get a key, as well as arranged around my schedule once I finally got notice of a new key as I was coming from 2 hours away to pick it up again.

100%. Thanks to everyone at Jackson's for helping me with my issue. I was treated as a valued customer, my concerns were taken seriously, dealt with quickly. I would recommend the Jackson Toyota team based on this and all my past experiences with them.

Service call to remind me of appt.service was on time and quick. Staff were thorough and informative.

Always a pain to deal with and end up having to go back multiple times for the same issue. Very disappointing.