Jaguar Land Rover Canada

I placed an order with Birchwood, Land rover in Winnipeg, due to the extremely poor customer service I refused to continue doing business with them. I asked Land Rover Canada to transfer my order to another store and they said that’s not something they can do. It was painful and I had to get a manager involved.they said they will call the nearest Range Rover in saskatoon then that Range Rover store. That was also painful over multiple attempts. Once we broke contact LR SK asked me for a $20,000 retainer to sell me a car on top of the price of the cars msrp. All around disgusting snd crooks. What terrible customer service, id never buy from this brand and neither should you. People buying 200k vehicles should not be treated this way. 0 star award all around.

Its really too bad there's no option for zero stars, so 1-star will have to do. My parents have been stuck in the USA for FOUR WEEKS with a Broken Down engine on a vehicle that is too new for this to happen. They have been forced to buy a new engine but have received nothing but bad service from Land Rover Canada. How about standing behind your vehicles and helping people who are quite literally stranded. I hope whoever reads this thinks twice about buying a Land Rover. The total lack of service and kindness alone should scare you.

Everyone who is considering buy any car from landrover.or Any vehicle that this company makes run don’t walk run their cars are garbage I’ve had my car for 15 months and my engine blew up they refused to help they talk to you like you’re a nothing they’re condescending they’re rude and they do not care about their customers after they have your money! There review took exactly 2.4 minutes to say we will do nothing for you…I highly recommend that nobody purchases one of these vehicles a engine should not blow up at 100,000 km on a 90,000 car! This car and company are not Worthy of any decent hard-working individuals

Worst car ever I have, once Rover changed water pump and after a year again shows me" low coolant level" and 2 times took it to the Rover service shop, they just refill coolant fluid and say it's fine. Today is 3rd time.

Worst car ever I have, once Rover changed water pump and after a year again shows me" low coolant level" and 2 times took it to the Rover service shop, they just refill coolant fluid and say it's fine. Today is 3rd time.

I should have gone with the advice of every single person around me when choosing between my F-Type and a BMW M4. I chose the F-Type against their advice and now I am paying the price - be very careful with any Jaguar service and be relentless with them when it comes to ensuring they stand by their warranty and do a good job on your car. If that means having their work double checked by a private mechanic then so be it. From my very very extended experience - they really don’t care about their customers. You’ve been warned.

I tried to contact Land Rover Canada about a bad experience at the service department of one of their dealerships. But, they never bothered to answer. Very disappointed. I'm sure that the competitors Audi, BMW, Mercedes treat their customers better.

Do yourself a favour. Do not under any circumstances buy a JLR vehicle.
Disregard all the marketing hype. "Versatility meets luxury". "Above and beyond". It is garbage. As is JLR product quality and service.
Customer service is abysmal/non-existent from the top down. Product quality/reliability is poor. Repeated attempts to have an extended warranty claim honoured have been ignored.
Save yourself a lot of frustration and inconvenience and buy something else. You deserve better.
There are many better choices.

I filed a complain about service on my car, Charles from land rover called me about my case, he didn't tell me anything other than service told me.why are you even existing over there? No resolution at all, if you get ripped by your dealer or service don't hope or call them for help. Try enjoy your car, and dumped to their door at the end of lease term.