James Snow Medical

Worse DR ever! She scream at people and don't hear you enough and won't answer all your questions

Dr. Deen 5 stars. Best family doctor in Halton.
This clinic and the way it’s managed is 1 star.
Can never talk to anybody and they have hours of operation hours for Saturday but they aren’t actually open. Poorly run

Dr Deen is bestest doc in Ontario, Canada. I highly recommend to everyone. He is knowledgeable and has experienced as well.

Supposed to open 9am, waiting 20 min still not open. Please change your hours of operation online if you are closed Saturday mornings

I have been coming to this clinic for over 5 years now. Though Dr. Hajas is a great doctor who is able to listen to any issues I have & address them, the front desk staff always makes my visits negative. The last poor experience I had with the front desk team was last week when the lady whom I was speaking with on the phone was being very rude and short with me (I was calling to confirm my appointment time). Like mentioned, I have been coming here for years and still the staff will not call me by my name.

It’s unfortunate as I like this doctor but the people who work the front desk make me hesitate ever coming back.

Dr Yahya is a good doctor, but the receptionist and waitlist is the worst I’ve seen. Maria (the manager at the reception) is so rude and treated me like I wasn’t a patient at the clinic. When I called to confirm my appointment (because they never called me), she hung up the phone in my face after yelling at me. Then when I came to complain about her, she proceeded to yell at the other workers for talking to me.

I advise that every patient looks for another clinic to go to. My experience here was a disaster. The receptionist Maria, has the worst costumer service. When talking to her, I felt like I was calling a grocery store, not a respectful clinic. Constantly yelling and having an attitude.

Practically impossible to get hold of the receptionist or to get a call back.

Only way to get an appointment with the doctor is to visit the clinic.

Worst clinic.

Customer service is a disaster. Trying to get a hold of the clinic is a nightmare.

Reception is lacking at this clinic. Dr Deen is wonderful, unfortunately you will never get an appointment to see him as the clinic receptionist does not answer the phone or return messages. (I haven’t received a call back 4 days after leaving 2 messages for an appointment for my son) I’ve had to find a New Doctor.

If you've been referred to this clinic for a neurologist don't waste your time he likes to wait 2 months before responding to you then proceeds to fax your family Dr saying he's not the right neurologist and will have to send you to another one. If I could give this clinic a negative star review I would.

The doctor is absolutely wonderful. The receptionist services is complete opposite. It's unreal how no matter what time of the day I call any day of the week.no one picks up. But when you go to the clinic, they are always on the phone. It's frustrating when you have a little one who is due for vacination or not feeling well and we can't even get through the reception.

Horrible service from reception, you will wait a week for a normal appointment. Dr. Deen is a good doctor.

I cannot speak for the doctors or clinical aspects of this centre; however, as others have stated, the receptionist customer service is extremely bad. I tried calling for 2 weeks to book an appointment, and each time, nobody answered the phone. It is extremely frustrating.

Dr. Deen is amazing. He actually cares and takes time to listen to you. Most doctors give you 2 minutes and you are done. Dr. Deen never rushes. My family and me are so lucky to have him. During the pandemic me and my family have had various health issues and Dr. Deen has always called us and cared for us. The clinic was affected by covid break and closed for that period; other then that they always call back. Megan Dr. Deen receptionist is the best; polite calm and very helpful; if there is any problem she is there to help you.

The worst clinic to go to. Sad receptionist who have forgotten how to smile. Dr. Deen does not return any calls during the pandemic. Kept calling and leaving messages, no one calls back. They don’t really care if you died.they just for the salary, no one seems to be getting any Job satisfaction. Finally went to Milton Hospital (Emergency) where the service was great.

Dr Hajas front desk nurses are absolutely atrocious. If you have any health concerns and need a diligent doctor to help you with any of your needs, do not choose this clinic! You will be waiting lengthy waiting periods for even a response from this Healthcare team, they do not care about your health. If the receptionist know you are calling to get in contact with Dr Hajas they will ignore you or tell you to book a appointment months from the date. If you need a family doctor that you barely need to see, speak with, and has little to none compassion for your health - this is the perfect family doctor.

Dr Dean is amazing very easy to
Communicate with and always great medical
Knowledge.

Wait times are awful.
Front reception is not very nice and they speak
Amongst themselves unprofessionally while speaking to patients I’ve noticed on multiple occasions.

It doesn5 feel professional at all they forgot about a patient and put me in a room and then came and took me back out and told me to go back to waiting room. They dont work well up front no communication. Doctor asked me why I was there I said I dont know they made the apt to meet u. I just wanted to register with a new doctor. The doctor told me to come back

I had taken my daughter and waiting time was 3+ hours, registered at 11 am and got to see the doctor at 2: 15 for 5 min doctors checkup, the reception was on personal call for 2.30 hrs, promising to see the Doctor soon.was upset and was not happy. Dr. Dean is very professional and helpful Doctor, he was not there on that day, but other staffs are unprofessional.

The receptionists (Bina and others) are the worst. Unprofessional, a serious lack of common courtesy. Dr. Hajas never seems to have enough time to properly hear you out - always seems to be behind. When she's focused, she's very good. But when she's not, it's a waste of time to go there. I'm looking for another "real" family doctor - had enough of this!

If there was a negative star for rating. I would not hesitate to give.
I had an eye infection and had to buy drops.
I went inside and there was no one. The places seems to be dead. (now I know why no one willing to go)
So I gave the prescription to the pharmacist. I was asked if I had insurance or not. I said no.
He gave me the drops and receipt were put inside of paper bag. I was in hurry so didn’t check the receipt & paid $31.64

I got off from the work and checked the receipt.
The original cost of the drops were $18.64
And other fees were charged were $12.99
Price = $18.64
Other fees = $12.99
Total = $ 31.64

So I went back kindly and asked why there was other fees charged for.

Me: Hey, if you remember me i just bought this drops in the afternoon. I just wanna know why there is other fees is being charged.

Pharmacist: sure I can check it. Ohh well this is what we charged for every medication.

Me: I have been to other pharmacy to buy medicines. I have not seen any of the store are charging. I would like to know what is this for.

Pharmacist: In Canada, there is always a fee which is being charged no matter where you would buy them.

Me: Sir once again, this is not my first time buying medication. I have been buying medication from everywhere whenever I need. I don’t get why there is fee which you guys charged me for no reason and why is there on a first place?

Pharmacist: I asked you for the insurance and you said no so I gave the discount.

Me: Nope! This doesn’t seems like any type of discount to me. Discount should reduce over all price and I literally paid more than it original cost of the drops.

He gave me the option to refund the money of the other fees and sell me the drops for the original price.

I got the full refund. He did wanna finish this matter in better end but he doesn’t understand once you lose a costumer then you lose it. Period!

I’m writing this to help other ppl to open their eye before buying anything from this pharmacy. Always check the breakdown of your total. This pharmacy could cheat easily.

Only one doctor per day, when you book an appointment. When an appointment is booked, you still have to wait 1 hour- 1 hour and a half to just get in. Woke up to get blood work done, and I walked away.only 5 people ahead, front desk advised it will be 1 hour.

I'd rate this place one star, if I based it off the person answering the phone, as she is completely rude and unprofessional. But I'm rating it based off the doctor, and not the abrasive secretary he employs.

Side note, perhaps don't get into an argument with someone over tiles in front of your patients. Grossly unprofessional. Settle that privately.

I like to give places a chance when the ratings are almost 50/50.however my experience gets a one star for two reasons. First, receptionist. When you go to a new place it is nice to have a welcoming smile. That was completely missing. Since it was 9am, it could not be attributed to a long day. When I told receptionist my reason for coming she actually rolled her eyes and frowned! Then she gave me my health card and disappeared. Then the doctor. Dressed in a track suit, and despite me saying I am deaf and to please write down our communication, he insisted on speaking. He didn't even ask any questions about my health or feelings.and when he printed the prescription it was for half the number of pills needed. And he just walked away till I yelled "Hey! You did it wrong" he just looked at the form and with pen scribbled right dose. The only good thing about this place is the pharmacist at the pharmacy who's super sweet and nice.

I went in with a problem with my elbow. The Dr.literally looked at it for about 30 seconds asked a couple basic questions, then left the room saying she'd be right back. I waited, and waited, and waited.and waited. The whole time I could hear her in another room with another patient. She was seeing the man who had come after me, and it wasn't an emergency. I asked the receptionist what was going on. Receptionist didn't know what to say (receptionist was polite btw, not her fault). I just left, and didn't get a diagnosis or prescription. Told the receptionists that I'll just go see a different doctor. Very disappointed and feel disrespected.

Dr. Hajas is great. She cares about you and your health, including preventative care. Happy to order tests and referrals as needed.

Yes the wait is long if you drop in without an appointment but worth it.

Absolute garbage, from the rude and clueless administrative staff to the lack of coordination and organization. I’ve had to take my sick child and walk out of this clinic multiple times from sheer frustration and feeling disrespected.

I'm not sure the circumstances for all the negative reviews here, but my experience has always been exceptional. If you have no appointment and call in advance, you can be scheduled in or told when the best time to drop by would be. I've never waited more than 15 minutes to see Dr Deen, though I have only been a patient for a year. I've had to wait in the past for other dr's and even then, Dr's are only human, if they fall behind schedule they only have so many hours in the day to make up the time.and as for the receptionists I've dealt with, they've always been very sweet, caring and efficient in scheduling me in or calling back for followups.

Dr Hajas is a very knowledgeable doctor. She goes far and beyond any other doctor will ever go. I am forever grateful to her for taking care of me and my daughter. I strongly recommend her as being the best doctor you can have. GP

Hours show open till 7pm. Came in at 4: 55 and was told by the doctor that she’s done at 5: 00 and she won’t be able to help me cause she’s done work! And then I was told if I have any questions to ask the receptionist.

I had taken my daughter and waiting time was 3+ hours, registered at 11 am and got to see the doctor at 2: 15 for 5 min, and the reception was on personal call for 2.30 hrs, promising to see the Doctor soon.was upset and was not happy. Dr. Dean is very professional and helpful Doctor, he was not there on that day, but other staffs are unprofessional.

My husband brought my son into the clinic on Feb 4,2019 as my son was having stomach pains and vomiting. The doctor looked in his ears and throat then proceeded to diagnose him with a stomach virus and sent us home with instructions for our son to drink water, apple juice and eat white rice. Once we arrived home, my son continued to vomit and was on the floor in the fetal position in pain. We took him to Milton Hospital emergency where they promptly diagnosed him with Appendicitis. Less than 12 hours later, our son underwent surgery. Had this walk-in doctor completed a proper exam (including taking his blood pressure and abdominal exam) he would have received treatment earlier.

Boyfriend has his family doctor here and went to get his hand checked because he thought that it was broken. He was told he would be called that night regardless if the results were in (they never called). Saturday morning he called to see if the results were in and they said their fax was down and told him Monday he would be called. He called back Monday and they told him to call the x-ray clinic to see if they sent it! So he did and sure enough the x-ray clinic sent it on Friday. He calls back James snow medical and they tell him to call the x-ray clinic and tell them to resend it. The patience he has is phenomenal, so called the x-ray clinic back and got them to resend it. Calls back James snow for a third time and all he gets is call back tomorrow.

This place is a joke, just go to emergency might wait 5 hours but at least you're not dealing with this hassle.

I've been Dr Hajas patient for over 5 years. She is by far the best doctor I have ever dealt with. She is compassionate, calm, professional, respectful and really shows how much she cares for her patients.
Yes - at times the wait it long.
The front desk has no control of the wait times.
I think the front desk staff are friendly and very courteous.
If you want a doctor that has exceptional bedside manner and is professional and kind a Dr Hajas is highly recommended.
I believe it is worth the wait to see her!