Jane Animal Hospital

I brought my cat to Jane Animal Hospital on September 11th to seek help due to her mouth being sore. The veterinarian told me that she has gingivitis and is overweight, and the only option for my cat is surgery, and most likely will need all of her teeth removed which will cost me $2,000/$3,000 or more depending on her mouth. I then asked the veterinarian again if there was anything I could now for her pain because she was having a hard time eating but the veterinarian told me she is not prescribing my cat any pain medication/antibiotics because my cat is apparently "too overweight". However, the veterinarian suggested for me to use liquid mouth wash to help with killing the germs in her mouth and to also buy her Science Food Diet Oral Care, but again, my cat could not eat hard food at the time so suggesting that was not the answer I was looking for.

The whole time being there, I felt like I was being judged by the veterinarian and her assistant for my cat's situation. They did not show my cat any compassion or empathy.

So the next morning my cat was having a hard time eating her wet food, so I decided to bring her to another vet for a second opinion. This veterinarian saw her right away without any appointment. Once I brought her in, he weight her and said that she's a perfect weight for her breed. Once he looked in her mouth he said that she has three cavities and has to have them removed. This surgery would cost me $800 not $3,000. He then gave her a shot to help her with pain which will last her for a few days and he also gave me some pain pills to give her if needed. This veterinarian was unbelievably supportive and showed nothing but empathy towards my cat. And yesterday she had her surgery that went very well.

Please do not bright your pet to the Jane Animal Hospital. They are money hungry and they do not have the best interest in your pet. If you do bring your pet to this awful place, please, please get a second opinion.

Words can’t express how wonderful, thoughtful, compassionate and caring everyone is at Jane Animal Hospital! I’ve been taking my Cat here since 2021 and I’ve only had amazing experiences. I had to take my Cat in for an emergency visit and they didn’t hesitate to accommodate me. Thank you so very much to Dr. Atkinson and the staff, who were all so patient and supportive throughout the entire process. Dr. Atkinson truly cares for our Fur babies, I trust them and feel that they are the best!

Thank you
Teresa D. & Hermione

Amazing staff. Friendly, caring, attentive.

Clearly recommended treatment starting from ones that were most needed/least invasive/least costly, and proceeding from there.

Great hours.

Cannot recommend them enough.

They genuinely love and care for your pets like their own. I love visiting them for their expertise and bedside manners. They make my sometimes skittish dog, Pippin, feel very comfortable and are patient in answering the many questions I as a hyper dog mom end up having.
I highly recommend Jane Animal Hospital for all your fur baby needs!

To make a long story short, I Took my cat Sushi here for his diabetic treatment and testing, he had passed away unexpectedly in May while I was away for a few days, and not one follow up call, no card, nothing. I myself had called the clinic twice since his passing to ask questions, one of which was possibly to do a necropsy. The only follow up call I received was if I wanted to go through with necropsy and what I wished to do with his after life care. Meanwhile, I am grieving harder than I ever have in my life, and traumatized with what happened. A call from a doctor, 5 minutes of their time, would have made a world of a difference. But I guess money is the only motivation for the clinic.
I thought I picked a clinic that had a heartbeat and really cared about their patients and pet parents.
The doctors are great, and I am happy with how they were with us, but that’s about it. I have already decided to move on from this clinic to another for the rest of my animals.

I had to bring my cat in sick and he was very old. The doctor was very honest with me and very caring about making my decision to have my kitty put down. It was a hard time, and I felt like they handles are extremely well.

The best vet in town, they compassion, humanity and level of care they provide is second to none. These are true animal lovers through and through and will treat your beloved fur babies one of their own. We especially love Dr. Roque as she is so gentle in her approach. The way she took care of my late cat Brooklyn and our current babies Rusty and Brightheart always puts me at ease whenever I take them in. So thank you all for everything you do, you are a gem and I always look forward to my trip to the Jane Animal Hosptial.

I took my very nervous dog Korben to Jane Animal Hospital for the first time today to have a broken nail removed. My pup is a rescue and EXTREMELY nervous and afraid around other people. It’s been hard finding a vet in the city that is not only very reasonable, but also very understanding of Korben’s situation. The staff at this animal hospital are exceptional. They made me feel very comfortable and confident that my pup would be okay in their care. They needed to put Korben under sedation because he was so terrified, and they called me with updates during the process. I can’t recommend this place enough.

If you’re like me and have a very nervous pup and have had little luck in finding a good fit for your furry friend, this is the place for you. Thank you, Jane Animal Hospital, for making our experience seamless and stress free, and for caring about the well-being of my dog.

Extremely helpful and kind stuff. They don't try to sneak in overcharges and extra fees that a lot of veterinarians do.

Highly recommend. Will continue going here for all my pet's needs.

I took my cat here during COVID times and felt very comfortable with their rules and treatment of me and my pet. I did not feel comfortable leaving my senior kitty alone and they completely understood this. The vet and staff were helpful, reasonable, honest and informative. I actually left some paperwork there and they found it over a year later and called me to confirm my address so they could return it. They had very helpful tips on affordable care or how to access financial help for your pet. Thankfully, I didn't need any of this however it was really great to speak with a clinic that was so helpful.
Thank you for such a respectful and positive experience.

Great staff working here. Been a few times with our dog and always had a pleasant experience.

We had a serious emergency last weekend and unfortunately, the vet on staff was in surgery and wasn't available. Nonetheless, they were so kind and went above and beyond to help us find a clinic that could provide emergency care and our little pup is doing well. Our family owes them an enormous debt of gratitude.

Do not go here. They have not updated their website in years. Since 2019 actually. I spoke with a live agent about boarding my pet, they told me it would not be a problem, but it may take up to 24 hours to hear from the vet. I asked that I receive a call ASAP, as I do need to make arrangements for my dog. When I did receive the call I was informed they no longer offer dog boarding, and I was referred to a place they aren’t even sure can accommodate my dog.
This goes without saying but do not use the live chat feature. The live chat agents dont even work for the animal hospital. Just do yourself a favour and look elsewhere.

Had to bring my fur buddy in for an upset stomach. This place is one of the best. Highly recommended. Pricing is very reasonable too. A great staff onsite too to answer all your questions and concerns.

Great place, kind assistance, took my kitten twice for check up, super happy with service!

All the staff at Jane Animal Hospital are a pleasure to deal with; they are friendly, kind, and prompt to answer any questions or concerns, as well as easy to book appointments with. My cat was recently neutered here and they were wonderful from start to finish (and the cat is doing great!)

We lost our amazing, beautiful, wonderful Gypsy, she is my best friend. My heart is broken and can't stop crying. I know she is in a better place, but it still hurts. Thank you from the bottom of my heart for taken good care of Gypsy.