08 November 2023 15:14
On Nov8th around 1 o’ clock, I came by to order a prescription for Plan B and was helped by a woman working in the back. She gave me Repagyn claiming that it was a contraceptive. I read the label to be sure and found no sign to support this, I did some research on the brand and even called my own pharmacist and came to the conclusion that it wasn’t giving plan B at all. Once I voiced my concerns, this lady claimed again it was the same as plan B and that her manager had agreed. I returned it at the front cash still not convinced and the woman who helped me there was furious and agreed that this wasn’t a contraceptive. It is really worrying how I was intentionally misprescribed a very life impacting medication.
15 October 2023 2:24
Très mauvais service ce soir. Pharmacien insouciant et arrogant. Ça fait 11 ans que je vais là puis qu on me donne la prescription et là, parce que la dernière fois j ai du transférer la prescription à une autre succursale, on refuse de m aider ce soir. J ai une infection urinaire et je veux être capable d aller enseigner à mes petits choux demain. Je ne demande pas des narcotiques quand même! Quand on demande de l aide et qu on se fait répondre madame c est pas comme si tu commandais un Big Mac…. Gros manque de professionnalisme…. Que tu dois suivre ton processus je comprends mais de me faire parler de même, c est inacceptable!
31 August 2023 8:35
My favorite jean coutu location is Casselman.
Always the same consistent customer service,
The girls that works at the pharmacy always aknowledge you and say hi with a genuine smile.
From the creams, perfumes and makeup in cosmetics to the pharmacy and baby sections someone is always there to help you.this location is very organized and clean.
Highly recommend this location to anyone.
Always the same consistent customer service,
The girls that works at the pharmacy always aknowledge you and say hi with a genuine smile.
From the creams, perfumes and makeup in cosmetics to the pharmacy and baby sections someone is always there to help you.this location is very organized and clean.
Highly recommend this location to anyone.
06 June 2023 2:04
I’m not a big fan of Jean Coutu in my past experiences but I have to say this location is superb! The staff is super friendly. I was greeted and helped right away with a knowledgeable staff that knew exactly where it was I was looking for. The pharmacist, Claire was absolutely amazing. I love this location and will continue to shop here.
30 April 2023 20:00
I live 30 minutes away and had to print photos so I called and ask if the machine was working. The employee tells me it does. I show up and the machine is out of service. Asked the employee why she told me the machine was working when it’s not. She said she thought I meant the printer? Another employee then showed up and said the printer wasn’t even working. I lost 1 hour of my life for nothing. Absolute garbage customer service.