John's Nursery & Garden Centre
5 reviews 1060 Lobsinger Line, Waterloo, ON +1 519-664-2482 www.johnsnursery.ca suggest an edit
06 June 2023 11:38
Absolutely amazing! I am a total novice with plants, gardening and generally being outside. The staff at John’s were so supportive, knowledgeable and helpful. They help me find a shrub I was looking for, taught me all about its likes & dislikes and listened to all of my questions. Walked out feeling like a pro and I’m so excited to get planting! Will be back for all of my garden needs (and questions!)
15 May 2023 9:49
I have been to this store multiple times, I like their selection and in general I have had good service with helpful staff.
Recently, I went to this store and seeking some advice on the cedar trees I had bought here a year ago. The staff was helpful in giving me advice but they kept saying "you should talk to John Jr (the owner) as he is the expert". After a number of attempts from the staff to contact John Jr. I decided to go to the check out and pay for the product recommended by the staff.
Fortunately I was able to bump into John Jr at the check out till, I asked him for some advise where he essentially told me "I have other customer waiting and I can't answer your questions. You should have asked me these question before you checked out. " I didn't want to get in an argument with him about his staff trying to contact him but as an owner his lack of customer service is shocking.
Based on my experience with the owner I will not return to this store and I will advise people to go to other nurseries in the area.
Recently, I went to this store and seeking some advice on the cedar trees I had bought here a year ago. The staff was helpful in giving me advice but they kept saying "you should talk to John Jr (the owner) as he is the expert". After a number of attempts from the staff to contact John Jr. I decided to go to the check out and pay for the product recommended by the staff.
Fortunately I was able to bump into John Jr at the check out till, I asked him for some advise where he essentially told me "I have other customer waiting and I can't answer your questions. You should have asked me these question before you checked out. " I didn't want to get in an argument with him about his staff trying to contact him but as an owner his lack of customer service is shocking.
Based on my experience with the owner I will not return to this store and I will advise people to go to other nurseries in the area.
20 April 2023 17:50
They grow their own trees so you know they are hardy in this area. They have everything you could possibly need to create your own oasis. Very knowledgeable staff
06 January 2023 5:11
Feel free to review the message left on my payment, and an email was also sent to Janet with my concerns.
25 December 2022 20:25
Best Christmas tree we have ever purchased. 8 ft balsam fir. Had it up for just over a month (only took down bc Christmas is over lol) and not alot of needles upon clean up! Was just so beautiful!