JR Lawn And Snow

The customer service is always extremely responsive. We've been long time customers and will continue to be

In 2019, our regular snow removal company decided it would no longer service our area. Our information was provided to J. R. Lawn & Snow who advised they would be taking over and providing snow removal services. There were not many other options in my neighbourhood, as all other services were smaller, snow blowing companies. The first few years we had J. R, we were pleased with the service, despite the cost increase from the previous company. Last year, was when we started to run into issues. The markers that are placed on our driveway to indicate which house to service were drilled into the asphalt on our driveway in 4 areas. Our driveway was about one month old at that time, and we could not understand the logic behind drilling holes in order to place the markers. We have a small concrete barrier on either edge of the driveway, but placing the markers on the other side of these would still allow for a clear snow removal path. I spoke with Andrew who advised they would repair the driveway in the Spring. I was not comfortable waiting for the winter to pass before having it fixed, and ultimately decided to patch the holes myself. It was made very clear to Andrew and the J. R.team that I was not happy and did not want this to happen again.
Fast forward to this year, I am waiting for the e-mail to come out indicating markers would be placed, as this is what we became used to in previous years. Last week, while driving home from work, I noticed the markers were placed at some of my neighbours. To my extreme disappointment, I saw my driveway had markers that were again drilled into my asphalt. To make matters worse, I had my driveway sealed 3 days prior to this, and still had the barrier across as it was not ready to be driven on. I could not fathom how or why someone would do this again, especially with a very obvious sign that we had just had our driveway sealed. While inspecting our driveway, a neighbour came out to let us know the crew was banging on our driveway so loudly that she came outside to see what was going on. She told the crew to stop and that we would be very upset (we were not home) because we just had our driveway done. The crew told her that we already knew they were coming, this is absolutely untrue. We immediately called J. R.and spoke to Moodie who expressed the same level of frustration as us for this happening yet again. Moodie asked us to send photos to find out more information. After some back and forth, and us asking Moodie to escalate our concerns to his Manager, we were told that J. R.would come by in the Spring to fix the holes. This is entirely unacceptable. We cannot wait all winter and risk further damage to our driveway from water/ice that can result in cracking and heaving. We asked for someone to come to our home and speak with us, and were denied. We asked for compensation for the repeated trouble this has caused, and were denied. We are at the point now where we really don't have many options but to go with J. R.yet the interactions we've recently had leave us feeling frustrated and like there is no care or concern for clients of this company. A rep did visit us at our insistence and agreed with the lack of resolution but ultimately does not have the authority to grant us compensation or a reasonable solution. I would strongly encourage anyone thinking of using J. R. Lawn & Snow as their snow removal company to reconsider; this company does not care about it's clients.

Another year of excellent service from JR 2022-23 season! Excellent snow removal services. Communications with snow removal are clear, accurate and responsive so expectations are met. I highly recommend JR!

Good response this past season - even during the storms. Good communication from the office to let us know when to expect the tractors! Well done!

Excellent snow removal service. Highly recommend. Amazing at keeping clients in the loop of any developments.

Overall, JR Lawn And Snow provides consistent and reliable service. We were one of their first customers on our street and over the years their presence has increased noticeably in our neighbourhood, which I take as a good sign. However, during the 2022/23 season we were skipped a few times for the final cleanup and I had to pull out the shovel. Could it be because they are stretched too thin?

The opt out choice was vague and confusing. Received overage charge with complicated formula how company came up with the extra fees. We ended up clearing driveway ourselves since we can’t wait several hours/all day during the day to clear driveway. The beginning of season was great but then lack of drivers or new drivers meant we either did not get cleared driveway or was not cleaned throughly. We had no issues with ODIES snow removal. In the end we paid for a service and extra fees for something we didn’t use. We will not use this company again.

Although it was in the contract we were surprised when, at the end of the season, that we would be charged an EXTRA $150+ for snow that fell and was not cleaned away. It is understood that the company was going by the total snowfall during the season but it suddenly made the cost of snow removal much more than anticipated. We will reflect seriously on the upcoming winter season!

I have been using JR for many years. Great customer service, always communicate what is going on and what we can expect.

Excellent service - you really get what you pay for with this service. Never had to call or complain about anything in 2 yrs of using them. Save your back and use their winter service

Their communication was excellent throughout the winter. We were always given a clear window for when they would arrive, and they would always make a second pass to allow us to move our car so they could clear snow from any area they missed on their first visit. Even better, they usually did a special run just to clear the pile left by the city plows.

They do an outstanding job of clearing snow. Their email updates are hilarious. I also recommend them for spring cleanups

I have been using JR for many many years and they do take pride in the work of their team. When I have had issues in the past, they were dealt with in a timely and respectful way.

A senior I need reliable service.this company has been my go to. I can count on them, A senior and a widow I need to know that I will be looked after when it comes to winter and the many unexpected situations that could and can occur. They deliver, and always should I have a question or need assistance, they have come through. Service one can count on.

Excellent service the drivers are very carefull, I enjoy getting all the info when you crew will come.

I found that JR Snow Clearing provided prompt, quality, courteous and professional service.

J. R. Snow provides prompt and efficient snow clearing services, which I appreciate very much.