K-W Property Management Corp.

Tavleen helped with my issue and Cassie was generous with her time on my move-in procedure.

Not a worthy team to get in touch when it comes to customer service.
The first touch point with KW was for the viewing of a rental apartment and it was a disaster.
The representative had no courtesy to brief us about the basic details of the unit. She opened the Unit Door and kept engaged with herself and made us feel that she did a big favour to us as he opened the door of the unit.
Definitely, a big no.
It was best that we got a big hint of what the KW might be doing with their clients.

Stayed in one of their Airbnb's and the place was mint, macked out like my name says, yo, Swole!

What I reap, I keep and thems good peeps!

Moe is so great to deal with! He is very knowledgeable and courteous and his experience is invaluable. I would highly recommend Moe and his team. He gets 5️ from me!

I live out of town and navigating building and fire codes was a pain with an issue I was having. Nada helped immensely. The team is awesome too and Moe for Prime Minister

KW Property is unresponsive for most of inquiries regarding to sublet, lease transfer, unit keys etc. Having very unpleasant experienced after the management switch.

I have been dealing with Deb and she has been a fantastic help and very Curtis.we like to thank her and Kw property for there help and support

Poor Management Company. Very appealing if you are a short-term landlord. However, many issues arise down the line as a landlord since KW Property isn't really taking care of the unit or the tenants.

Staffs are generally rude and pressure tenants in terms of price increase and lease renewal etc. Process for lease transfer, subletting is a hectic process even though they are operating near two universities which offers Co-op programs.

Very kind staff and pleasant to deal with. I had a complaint and they were responsive and respectful. Very professional. I had a very positive experience.

We stayed in rental property managed by KW Property for close to 4 years and I must say that we have received very responsive/prompt service. Thank you team

Communication is pretty rude when you paid your deposit or when you are moving out.

It's a nightmare when you move in and move out. When you live it's ok. There is no much communication if you are not complaining (and honestly I just got lucky with Debbie).

They asked money for 2 month in advance and we didn't hear back for a very long time. I was not sure if we get the apartment or any money back. Communication can be even aggressive. Sometimes information is controversial and they are blaming you.

Now we are moving out. I asked to leave water and hydro off during showings. I've got threats in response and they turned electricity on and now bills are higher than when we lived there. Also, if fire happen we will be responsible for a damage. But we just physically can't go to the property every time they visit.

They increased the price for the property which became inadequately high for this ruined apartment. So, they had a big number of showings (be prepared). Actually, they visit apartment at least 1-2 times per week, so it can be annoying. They even had showings on my birthday.

I'm glad I won't be dealing with them soon.
I think I should complain against them as they are harassing and breaking the rules and probably too many people just let it go.

I rented at Caprent before and I would say they are treating people way better, according to the law, without harassment or threats. Move in and move out were easy.

Very intense application process and very difficult to get a hold of anyone whether via email or phone.

How do I put 0 stars? From cockroaches, to a lack of heat, broken windows, mold, holes in the baseboards, electrical shortages, etc - this property management company seems to care only for the money received from Landlords. I would advise any of those renting to utilise Property Standards Officers to keep KWP accountable. Definitely contact the city, that is the only way to get repairs done. Students, stay away - they take advantage wherever possible. Landlords - I don't know what they promise you but most of your tenants are suffering and unable to reach out to anyone in this company.

They'll typically reply to negative reviews pretending they "don't have your name in the system" or that you're "confusing them with another company" - this is false. Trying to contact them? - they'll pick up their phone once every 10-24 business days (unless you dial their Landlord extension, they seem to care then). Good luck to renters and landlords, stay far far away:)

Terrible, horrible, no-good, awful company. I moved to a more expensive place to get away from them and I speak about them in my therapy sessions, that’s how poorly they treated me as a tenant.

New Tenants - I know the market is tough, but DO NOT RENT FROM THESE PEOPLE!

Current KWP Tenants - Get a lawyer to review your lease, ASAP. Students - WUSA or WLUSU offers these services. Unless you have the entire property to yourself (no other units) I believe owners are responsible for property maintenance, and if they make you do it, they HAVE to pay you. They pushed back but citing the 2009 Ontario Court of Appeal ruling in Montgomery v. Van got Nada to finally take care of their responsibilities.

Homeowners - They failed to deliver the level of service described on their website. I wonder if they have taken on too much work and can't deliver on the level of service their website describes. They will also blame you when a tenant has complaints about their service.

Zero Stars - Absolutely horrific from start to finish. Jason's advertisements were missing key information. They still haven't acknowledged or apologized for the mistake in their advertisement. Kristi didn't share the lease until the Friday before move-in despite our application and deposit being accepted weeks before. Our choices were to sign the lease with surprises or be homeless. When inquiring about a surprise utility cap, Cole was rude, unempathetic, and sidestepped our questions by saying "don't worry about that" when we were clearly worried about it. He also contradicted himself by saying that the utility cap was based on previous usage, but also that KWP and the owner did not have access to the previous bills. Units have been illegally entered multiple times due to 'miscommunications' - aka you will get inaccurate or no notice and they don't care. Our laundry was disconnected on a Thursday and on the following Saturday we finally received notice that it would be disconnected. Maintenance requests through the form and emailed directly to Nada directly go unanswered for months despite her assurances it would be taken care of. Nada and her maintenance team also neglected to remove unsafe infrastructure that caused injury and had potential to damage property or cause serious bodily harm. They just left it there for months. As mentioned above, their tenant handbook and our lease includes unenforceable, misleading clauses which results in them saving money by exploiting their tenants for free labor. Another unit had a complaint about the temperature of their unit (illegally low) and KWP contacted me to turn up my heat to heat their unit (the surprise utility cap makes this problematic). I had an issue escalated to Moe, a supposed manager, who isn't listed on their webpage? He was awful. Our conversation started with, "I don't have time to read all my emails, so can you just tell me what your problem is? " and then promptly never followed up on any of the issues we discussed. Kelly was showing our place to new victims and she's been giving incorrect information about our unit's laundry and fencing to prospective tenants.

I could go on, but if you're still considering working with this company I don't think anything else I have to say will make a difference. Horribly useless company full of horribly useless people.

Very interesting that anyone will leave this company a positive review. The positive reviews are very generic and have no details, but the bad reviews are able to tell you exactly why they are bad. If you read the reviews you will see the similar things happened to multiple people. Usually if a company had a bad review they will try to acknowledge it and resolve the problem with the customer, but not royal york, they only responds to positive reviews…. Hmmm….

Here are the issues I experienced while dealing with this company as a potential tenant:
- Cannot get hold of them, by phone or email. Tried calling multiple times, tried different extensions, no luck
- Always a different person when they call back
- A sneaky $99 fee when you submit a rental offer

I didn’t end up submitting an offer. If there are this many red flags early on, I can foresee it will be even worse once entering into a rental relationship with them.

WORST HUMAN BEINGS TO DEAL WITH ESPECIALLY FOR STUDENTS! This company has no problem a week before school starts to dump students to the curb! Everyone here is extremely unprofessional, does not understand legal responsibilities of a landlord and will not respond for DAYS! THEY ARE VERY QUICK TO TAKE YOUR MONEY THOUGH! Make sure you educate yourself on your RIGHTS as a TENET before falling for this companies leases! They pray on those who are new to the renting world!

They don't care about anything or anyone they are just there to get paid and we have video proof and we also have been bribed they just want us out so they can jack the rent up! Worst place I have ever dealt with.

Predatory management. They recognize that the additional terms their landlords request are unlawful and illegal, though still put them on the lease?

Really very, very good. Have used them for some time now. Professional, efficient, very good problem solvers, and nice people. Noah, Kelly, and Tracy in particular are great to deal with. Highly recommend.

I submitted an application for renting a student housing and a few documents were missing. I sent the documents on the same day. It’s been more than 2 weeks there is no reply on my application (if approved or not). I have sent a number of email requesting an update but no response. Tried calling the office a couple of times, no one picks up the call.

Recently had the pleasure of working with Moe, it was a pleasure, communication was very open and well articulated. Thank you again!

This company knows their stuff! I own a PM company in a different region (Durham) and Moe from K-W Property Management Corp is such a pleasure to know and to work with. He is an expert when it comes to Property Management and if I had a property myself in KW - I would hands down have him and his team manage it. Your rental property is an expensive asset that you must protect - ONLY trust KW PM to manage it! They will treat it like their own)

It's difficult to balance my two experiences with them. They took over managing the apartment I live in and they have been very good, but we were looking for a larger space and viewing one off their other properties went well but then when we put an application in and Cassidy wanted pay slips instead of letters of employment I didn't hear from her at all after I provided the new documents. I spent a week emailing and calling and I finally got through over the phone to someone in the office and they were able to track down Cassidy and she told me that someone else got the apartment. It would have been nice if she had any interest in good customer service like I have experienced as a tenant. It really does not take a lot of effort to reply to an email.

I am in the initial stages of viewing/renting a property. So far K-W Property Management has done a fantastic job quickly replying to emails and phone calls. Keep up the good work.

We have worked with Moe and team on managing our rental properties, and we are very happy with their services. The full team is extremely responsive and helpful, and we would highly recommend their services to anyone looking for a great and reliable property management company!

We are using K-W property management for sometime, they have excellent team under Moe's leadership to help their clients. They always answer our phone calls or respond to our emails promptly. We are happy working with highly professional team. I would recommend them to anyone to have manage your rental property.

We recently used K-W Property Management Corp to find a tenant. The experience was very positive, pleasant, and easy. We worked directly with Moe, Kelly, Noah, Kristi, and Jessica. They found us a terrific tenant! We really appreciate their guidance and honest opinion in helping us make sound decision, even if it meant more work for them!

Everyone was so kind during the whole process. They were also very professional and answered all our questions so quickly. They are a very hard working team - they seem to work every day of the week and all hours of the day!

I’m sure we will use their services again not only to find a tenant but to manage the property as well.

As a response to the owners comment 2 weeks ago about contractors being in touch and should I have questions or concerns to contact the office:

Thank you for your response, my main concern is that there is still a giant hole in my ceiling and my basement is still unusable 2 weeks after your comment.

UPDATE: they have ignored my initial requests for maintenance even after leaving review. My windows are full of black mould, my ceiling drywall has collapsed and left with a giant hole in it from a rotted pipe for 3 days now. These people do not care about the health or safety of their tenants.

The worst management company I’ve dealt with in my 9 years as a tenant with various companies. They took over the property last summer and I have yet to have broken windows repaired, my heat registers constantly running while being turned off, insects and rodents all over the property, all of my banisters are unstable and no door or window seals taken care of. There is mould literally on every floor of my 3 story unit no matter how many times I bleach the windows. They take zero responsibility for maintenance and constantly shift blame to other departments. Another tenant has taken it upon himself to do yard work. My next door neighbour has stopped calling them because they never get any responses. Do not rent from these people.

Every time I have called the emergency line I have not reached an actual person. Just a voicemail. Not really what you want in an emergency (for example when your bathroom is flooding with water and the emergency water shut off does not work). There have been multiple maintenance issues where the burden always falls on me the tenant, such as no electricity for 3 days, causing me to lose all the food in my refrigerator and making me stay at my parents house as it was still winter. They never offered to compensate me for the problems lax management of the property created. Lastly they continue to work with my landlord despite the fact he was illegally renting the building as a four plex when it was only zoned as a 2 plex. Generally, be very careful, the price listed on the website may be low but the costs will add up.

I believe one of your sellers on Facebook is poorly qualified and needs to reevaluate their skills with others.

It has come to my attention that an individual who I know personally was set to meet with someone who was selling a property on Market place, Nelly Nodwell I believe, ended up renting off the property the day this individual was set to come see it and failed to inform them about it. This individual ended up waiting quite some time at the property only to have no one show up and no communication of this what so ever.

Your staff needs to reevaluate the way you work with clients as well as communication as this is unacceptable. Not impressed at all, would not recommend this group.

The worst property management company I have ever dealt with in 8 years of renting. They only care about collecting the money and then they get lost. They have been ignoring my emails and calls. On move-in day their staff didn’t wait for us, didn’t call us and just left. Didn’t leave the keys even though they knew I was moving from Toronto and the lease was already signed and last month paid. I had to go to the hotel for the night with ALL MY FURNITURE and I’m still yet to receive a refund for the hotel expense. Their staff attempted to lie about calling me, when I have no missed calls or voice mails from them. They also lied to the owner about the time they waited for me. The temperature in the unit is currently below living standard in Ontario, it’s right now at 16-17C. Again, the management ignored me for almost a week. Only when I said I will be filing a formal complaint with the City of Kitchener and Landlord and Tenant Board, they reached out to the owner of the unit. I’m still dealing with them and one step away of escalating this to authorities and cancelling the lease. No tenant should be treated like this. Highly unprofessional and not compliant with province laws. Stay away!

Nothing but good things to say about these guys. Always took care of anything I needed. Keep up the good work guys!

Have requested furnace filters and a replacement/fix for the current problems. Thermostat reads 25c but my individual thermometers read 20.5-21. This is barely the legal limit, and winter hasn't even fully come upon us.

These guys will try to evict you for fighting for your rights, and still not follow through with the landlord's side of responsibilities. Stay far away.

EDIT: Our issues have been ongoing for almost 2 years. The fact they responded about contractors finally getting back to me after exercising our rights is them showing just how far you should steer.

EDIT #2: the harassment continues as KW Property scheduled an inspection on Friday November 18 for Sunday November 21st and did not show, only to send another intent to enter for inspection today (Monday November 22) for tomorrow, Tues November 23.

I am a landlord, and we have our properties managed by K-W property management corp. They are a class act and take great care of our properties (as well as the tenants!). All the employees seem to be motivated to do their best, which reflects Trish and Moe's leadership style.

If you are a full-time working professional and would like someone to take care of your real estate portfolio around Kitchener -Waterloo- Cambridge, you have found the right company. Their leasing team, as well as operations team, is always on the ball. They are patient, do their due diligence with finding tenants, take great care of properties, and ensure tenants' comfort and safety. I also talk to my tenants if I ever visit a property, and they all seem to have great things to say about the company.

The only suggestion I would have is, when getting quotes for repairs, don't be afraid to ask for multiple quotes; they will facilitate that for you and shop around on your behalf for the best price. Overall, Highly recommended!

Been waiting for a screen door for nearly 2 months which takes 2 hours. I got a message from management August 23rd saying they will finally put one in.that was almost 2 weeks ago still waiting for a screen door. 100% unreliable. Why would you guys tell me I'm getting a screen door then before I moved in just to sign the lease and take my money. Anybody planning on moving in just hold off because you will be disappointed.

KW property is amazing! Moe was super friendly and helpful. He gets back to me within a timely manner which is great for business!

This is the best Co.in the business! I can not recommend this company enough. The Only place to go for any property management needs. They always have your back with great advice and service!

I had an awful experience living in one of their properties. We had a wide range of issues that they refused to address for weeks. We frequently had no hot water and in the winter we had no water and no heat for a week until I filed a report with LTB. There was also mold in the basement unit which made some of the tenants very sick. I also emailed one of the staff about our ceiling leak and wanted it fixed immediately however she said it was simply a cosmetic issue. She mistakenly sends me an email talking about my complaints in a rude manner. When we call them they often hang up on us and are very condescending. Such an unprofessional team and I highly recommend avoiding this place.

KW property management was the best, most easiest experience I’ve had in years! They are both knowledgeable and very personable. They made me feel valued and they’re extremely down to earth people! Highly recommend over all others.

Unprofessional to say the least. Unresponsive unless they want something. Get everything in writing as they will lie or backdate inspection notices. You'll have to call the city, Fire Marshal, etc just for basic necessities like a smoke alarm.

They also like to schedule inspections with less than 24 hours notice, backdate the inspection date, not even show up for their own inspection and then attempt to charge you a $110 fee. Luckily I had security cameras they weren't aware of to prove this was happening.

This place is managed and run by children. Cole Wilton was my main contact who as like everyone else at KWP would not return emails or phone calls. My fridge broke in May and I let Cole know several times with no response. In June it finally broke causing me to throw out good food. When they learned I was moving at the end of June though they immediately wanted it fixed among other issues to avoid a lapse in tenancy. They only care about their bottom line.

Go with a real company. Good for the most part until I have $8k worthy of damages after they told me no issues with the move out inspection and it’s good to bring in another tenant. Good thing I went in personally this time. If you’re a landlord go with somebody that actually does the job right. Best part is they claimed this was my fault. Class act as well how they handled the situation

This place is known for their false advertisement. No prior inspection is done to the units to ensure they are freshly painted, or cleaned. And be cautious of the "Property Owners/Landlords" that have their properties listed through K-W Property Management. Definitely do your research.

DO NOT RENT with this company. They have ZERO respect for their tenants. They don't communicate anything to the tenants. They don't answer the phone, respond to emails, or inform you of anything happening in building (ie water shut offs). I will NEVER live anywhere they manage. I would give them no stars if I could. I don't know of a single tenant in my building that is happy with them, and I do know some that have moved out because of their negligence. Believe me, I will move out as soon as I am able. The good reviews must be done by them or their friends, because it can't possibly be from a tenant.

Terrible agency. Had to threaten them with going to the LTB to get required maintenance done, hot water was shut off for several days with zero notice, property wasn't properly cleaned from prior tenant until months after we moved in.

Avoid if at all possible.

****BE AWARE***
I found a townhouse to rent in Paris and was shown the property by KW property management, signed the lease with them and up until that point they were very helpful. After signing the lease, I ran into a maintenance problem (AC unit not working). I was under the impression due to their name (MANAGEMENT) that they would help with maintaining the property but turns out they were only acting as a lease broker which I was never advised of. I called and asked for their assistance and they simply stated "we have no responsibility for this property. " The landlord, with whom I never met, has been far less than helpful and I am currently in talks with the landlord tenant board to see what my options are.

Moe and his associates were knowledgeble and helpful with my concerns and responded quickly to all of my questions. I would recommend them to anyone.

I have nothing but positive things to say about the incredible team at KW property. I've lived in many places before my current apartment and have always had so many issues with communication and getting repairs and things I needed done. This company has always been able to be contacted and responds quickly and professionally. All of the staff are very friendly and kind, id recommend them time and time again.

Kelly with KW Property Management has been fantastic to work with. She has helped take care of coordinating open houses when we moved out, coordinating items we left behind by mistake, and has been great to answer any questions we had. Thank you to Kelly and the whole team!

Not to mention, it was very easy to find a place with KW property as so many owners in KW use them to list their places. I would highly recommend!

The service I received in terms of looking at different units and getting answers to pressing questions (when renting a new unit) was spot on and amazing. I was helped by Kelly Nodwell who was very supportive and accepting of all my questions and requests (ex: pictures of the view through windows etc). The entire process was smooth even though everything had to be done virtually. Virtual meetings were duly scheduled and properly arranged.

Only concern (or improvement) I have to mention (about the process) is that they expect the upfront last-month payment even for the application to begin processed/considered. This means after applying and paying we are unable to proceed with any other apartments or agents until we hear back the results of the applications; which very well could be a reject (they do refund if its rejected). However, by that time we might have also lost other opportunities with other units which we might have given up since we made a payment here. It would be best this process is changed and the new apartment seekers are given more freedom to decide. I think by doing that they could attract more people.:)

The staff are extremely friendly and will address any concerns you may have. We were very grateful for their quick responses and help securing a beautiful rental that we plan on calling home for the next few years to come. They are very personable and informative. It's great to see this sort of customer service from a property management company, as in the past we have had difficult times with others.

KW Property Management has provided nothing but a 5 Star experience. As a renter, it is important to have a trustworthy and reliable property management company and/or landlord - I have found that renting with KWP ensures the best of both! Any questions or concerns have been handled with urgency in a friendly and caring manner. I am truly thankful to have such a dependable and hard working team available at all times. Highly recommend working with KWP!

I come to visit my mother who lives in one of their units in Waterloo and noticed that the service, quality, customer service is garbage.

A Yolanda lady comes knocking on the door, extremely rude and inconsiderate to the day being a Saturday after good Friday, knocks on the door, attitude to the roof, and no manners what so ever.

STEER AWAY! All they do is take your money and run, weeks if any issues happen for them to reply or even acknowledge the matter.

No wonder they use a 3rd party to get their units rented, seeing they are horrible at customer service.

If I could give this company negative Stars I absolutely would! I book an appointment online for a showing I get a confirmation email as well as text message in the morning asking me to confirm. I gladly confirm and arrive at the address of the scheduled showing 5 minutes early. I text the same number that I was asked to confirm on that I am out front, I mentioned that unfortunately I forgot a mask and ask if they have an extra. They respond with I'm running late and no I have no masks. I say no problem and walk up the street to purchase a mask at a local store I then proceed to sit in my car and watch the agent tour the apartment with someone else then get in her car and drive away as I'm sitting out front. I then get a call from a different private number saying that he is responsible for the showings that no one else has showed that apartment and that he has been sitting there the entire time meanwhile I've since driven back to the apartment and still no one is out front. I am then blamed by the agent for not having gone up to her and stopping her before she drove away and left the unit. I'm told I will need to reschedule with her, laughable! I have zero faith that a property management company that can't even manage their own calendar and then proceeds to blame their faults on prospective renters would ever be there in the even of an issue. The best part is that I was scheduled to see two units back to back, haven't heard any confirmation what so ever for the second unit. What a waste of time! Very unprofessional behavior, renters beware! I was speaking with Kelly specifically!

Do not rent with this company unless you like getting screwed over. They told us 3 times the unit was pet friendly and then we ended up getting kicked out because our dog was "too big. " And we had nowhere to go and they didn't even seem to care or try to help us. Horrible experience and horrible company.

Awful if you are a tenant of someone who uses this company. Very rude customer service and sometimes do not even reply or fix issues. Does not maintain upkeep on the property such as cleaning the hallways. Also does not perform regular upkeep on lawn mowing and snow removal which are included in my contract. They will also schedule appointments to come do inspections so you wait around at home for them and they never show up.
Very unprofessional. I wish my new landlord never went through this company.

Terrible customer service.
Jessica doesn’t even bother to contact possible tenants that have applied and submitted a deposit. Waited over a week for an answer and never heard back after initial conversation.
The man who showed us the commercial unit was very nice (Noah?) too bad the office staff dropped the ball. Thankfully we found a better space for our needs.
I was going to use KW Property Management for my residential rental properties but am now looking elsewhere. Very disappointing experience.

They will belittle you and are very rude and confrontational when you hold them accountable for their lack of service and professionalism.
They seam to like making it a real inconvenience to get service and work done around your schedule. And don't bother emailing the owner and ask for a call back regarding your concerns, as she will just reply their too busy to call.
It will be interesting to see how they respond to this review as they tend to never apologize for their short comings and always have an excuse and tend to point blame on the tenant. Glad we moved on

Moe and his team are awesome! If you want it done right, the first time, you use KW property management.