Kampen Appliance Service

Terrific customer service who helped me get the job done. Company able to diagnose the problem with my oven over the phone. Technician arrived within a day, installed the new part and swiftly got my oven up and running at a third of the cost quoted by another company. Service does not get any better than that. Thank you to the Kampen team.

Kampen Appliance was very responsive with my issue and scheduling was a breeze. The technician was very informative and patient. I really would look forward to working with them again Regarding any issues, I will come across with for my Wolf appliances

Although it took a while to receive the part from Italy, once it arrived, the installation was quick and very professional

Such a great service company, super talented technicians and outstanding customer service. On time, on budget, they say what they will do and do exactly what they said.

Service person did not know how to fix the problem. Luckily my contractor was present to give home some solutions otherwise he would have had to come back a second time.

The service was impeccable…from the initial phone call to the repair of the dishwasher issue.

Really pleased with service. Had 12 year old wolf appliances (microwave, stove, fridge) that needed repair. They are really knowledgeable, responsive, knew about recalled parts and saved us some money compared to other quotes. Thank you!

They are a straight up company and always had good service. This last time Jose was great! Beware of these “ authorized” sub zero technicians. I got ripped off for over $599. I called corporate they sent Kampen and they fixed everything. This was my 2nd time using them!

Our service from the initial phone call to setting up the appt, to our door step, to the informational professional service was exemplary. It was such a wonderful experience with everyone involved. Highly recommend this company and their people.

So Pro! I had an issue that was beyond warranty but they were more than fair about the matter and once reviewed it they covered the cost. The follow-up and organizing of our appointment was smooth and effortless thanks to Francesca. The tech they sent, Jim, was friendly, organized, efficient and took the time to talk us through the issue as well. It was a distant reminder of what good customer service used to be like. Thank you Kampen!

The Kampen technicians were fast efficient, friendly and did an amazing job fixing our wine fridge! I would highly recommend Kampen to everyone! Amazing team and great service!

Jim and Jose came to repair our duel fuel Wolf range - oven not heating. They were running late on the appt date but they kept us up-to-date on timing as did the office which was excellent. They efficiently diagnosed our oven issues and repaired on the spot, which was a nice surprise for us as we were told they would possibly have to order parts. Both technicians were extremely professional. We would highly recommend Kampen services to anyone considering this company. This was the only repair place we called because they are Wolf / Sub-Zero certified/authorized.

Fabulous, professional service right from the call to book it through to billing. The technicians were knowledgeable and efficient. So pleased with the service. Will only call Kampen!

Our Subzero discontinued model from 1995 stopped cooling. They advised against repairs as it was a money pit but did say the fan was the main problem. We decided to change the fan out to buy us time to look for a new fridge. Since the new fan was replaced the fridge is cooling better then expected buying us time to look for a possible replacement. Thank you Kampen for you honesty and true expertise. Highly recommend their services.

Don’t even bother calling any one else, These guys are the BEST! My freezer (sub zero) stopped working over the weekend, called another appliance repair company and the told me that I need a new compressor at the tune of $6000, I spent the weekend in tears.
Called Kampen on Monday morning for a second opinion and they showed up on time and informed me that all I needed was a $45.00 switch.
I will never call anyone but them.

Thank you so much for being such a fantastic company. You have a customer for life!

The staff at Kampen was able to quickly send a repair person out to my home to evaluate my refrigerator, and the technician was immediately able to make definitive repairs. The technician, Bruce, was prompt, effective and explained everything thoroughly. Everything works perfectly now, and I am very happy: they are my go-to service provider for all my applicable repair needs!

The service technician called yesterday to let us know that he would be arriving in fifteen minutes and then arrived as promised. He was most attentive, listening to the problem of our refrigerator's wildly varying temperatures.

He immediately understood the problem and equally quickly determined the solution. There are two temperature thermistors which control the fridge temperature and he replaced both with parts he had on his truck.

The fridge has been working perfectly since his visit. I was so impressed that I called the service manager to express my congratulations and appreciation for the excellent work that the technician provided.

They keep it simple and get repairs done as quickly as possible. Polite and professional scheduling, accurate assessment of the issue, discussing options, awareness of potential manufacture supports and efficient repairs marks our experience

Extremely impressed with Kampen. They travelled quite a distance to repair a sub-zero fridge. Got some of the parts from sub-zero at no cost to us. Service person called and said when he was arriving, explained what he was doing, advised of the price in advance and was efficient in his work. The price was very fair. Excellent advice given on how to detect future issues. Highly recommend!

The serviceman from the company was knowledgeable and professional. To my understanding, his behaviour showed that he was working in customer-centric company culture.

Receptionist was amazing, tech was professional and thorough in his work and explaining the situation.

Our last experience with Kampen Appliance Service.
The repair man didn’t know how to remove gas igniter- he broke it to get it out. Tried to put new igniter in and kept trying to force it. He didn’t realize he had to remove the top ring which held the old one in place. I explained what he needed to do. Then he tried to attach the old wire to the igniter even though it was different. He finally realized he would need to change the wire also to connect to the new igniter. In order to change the wire, he said we needed to remove the entire stovetop from the counter and wall and asked if I knew how to do this. I said the stovetop has been sealed with silicone in place and that it wasn’t necessary to remove the whole unit. I further explained that the area he wanted to access had a cover with 2 screws and that he might want to try this first. He did and said that was easy. He put the top pieces back on and when trying to ignite the gas flames were everywhere. I explained that if you didn’t seat the top burner parts properly this is what happens and to just reseat the top parts. It took him a while but he finally got it. I asked if he had done this kind of job before and he said no this was his first time.
He gets the stove to fire up one time and he says to me, okay? I said no and proceeded to check the ignition again. Not working. Same problem as before. After some testing, I realized the problem was from the switch in the knob. He says no it’s the ignition module. I said there is only one module, correct? He says yes. I say if the other 5 burners are working correctly, how can it be the ignition module? He eventually concedes it’s the knob switch and that he did not have the parts with him. Either someone else or he would come back with the correct parts and repair the stovetop.
I wrote to Kampen Appliance the same day and all I received back was a bill for over $300.00 and the problem wasn't even touched.

Jim from Kampen was simply amazing! He explained everything to me so I could understand the issue and why it occurred. He is a true professional and you can tell he takes pride in his workmanship. Jim is my guy for all of my wolf and subzero appliances. Thank you Kampen!

The problem with our refrigerator could easily have been diagnosed over the phone as the technician knew what the problem was before he even looked at our fridge. Took him less than 5mins to clean the clogged drain but we still got billed $214 with tax

Reliable, efficient and trustworthy. Their service people are always friendly, knowledgeable and helpful. Would recommend them highly

Fridge is Defective but staff was great, Informative, helpful and reliable. They will be calling the manufacturer to help. Staff was prompt and and fixed it quickly.

The service man was professional and explained everything he was doing. He solved the issue immediately and had the part for the repair so I didn’t have to book another appointment for him to come back.

I got to hand it to the folks at Kampen for treating us so well when both our stove and fridge had issues. Extremely professional folks and I would not hesitate to recommend them.

Very quick to come out and problem solve my dishwasher not working. Very clean and efficiently done. Very satisfied with their repair and organized and informative about coming out and contacting before arrival

Fantastic serivce in setting up the appointment. Very skilled, curteous staff arrived and did a great job. Kept site tidy. Would definitely use again!

Reception and booking staff were very accommodating and even though I was worried about pricing they were very fair. “Jack” was very informative, professional and respectful of our home! Thank you

Service tech was very experienced and was able to identify the problem immediately after seeing the stove and listening to what has been done before. He was able to fix it within an hour and did a great job.

Our Wolf oven would only work for a few minutes and then stop. The repair man went through all the checks multiple times and found what the issue was and repaired. We are very happy with Kapen's Service.

The repair person, Bill, was extremely knowledgeable and went straight to work. I had complete confidence in his ability. I had dealt with other repair places and was disappointed in all levels of customer interaction. At Kampen everyone I dealt with was polite and professional.

I just wanted to send my sincere gratitude for the service that Karen provided during our call a few minutes ago. She assisted me with trouble shooting a problem with my Sub Zero fridge pooling water (you were right!) during our call and was absolutely wonderful in her service, tone and professionalism. She sets a great example of the qualify of staff and service at Kampen Appliance Service.

Thank you again, Karen.

After months of dealing with our usual service company who made several unsuccessful attempts to repair a leaking hose in our sub-zero fridge, I called Kampen Appliance Service (an authorized dealer of sub-zero in our area).

I spoke with Brandon (the supervisor) who patiently explained exactly how they would address the problem, how long it would take and how much it would cost! Kampen’s long-standing reliable reputation and the attention given to setting up the service call, gave us the assurance that they could handle the job!

Brandon and Lucio were quite amazing to watch as they worked with such great care and efficiency to give us back a problem-free fridge and a great sense of relief!

Great job Kampen in taking such great pride in your business!
Thank you so much.

Let’s face it.sometimes things just break. The difference between a happy client and an unhappy client is the service.
I couldn’t be more thrilled with the service I received, and will go out of my way to recommend the good folks at Kampen. Simply perfect.

Oven was not heating up. Technician diagnosed the problem immediately. Luckily all the parts needed were in the truck and the repairs were completed within an hour.
Technician was knowledgeable and worked efficiently. Will definitely use Kampen again.

The folks at Kampen are real Pros. I've been using them for my appliance repairs for over 30 years. Very reliable and they always hit the mark when diagnosing problems

Kampen appliance has been servicing my sub zero fridge as well as my wolf oven for the past 20 years. I certainly would not be doing any business with anyone for that duration if the service was not great. The 20 year relationship speaks for itself. I would not allow anyone other than Kampen to touch my appliances. They are the finest.

These guys are simply the best. They are highly professional, responsive, competent, honest and follow through. They are from now on my go-to appliance repair people. Thanks again for everything!

This is the best appliance repair service EVER! The technician arrived on time, checked and repaired my freezer with the most economic solution. Asked if it was ok that he used my windex to clean the goop left from the spoiled food.
While he was there he checked my other appliances without charge.

Don’t even think of using anyone else!

Excellent and professional experience with oven delivery and installation. Thank you! Would highly recommend to others.

I was extremely happy with the service I received. The technician was knowledgeable, efficient, and very courteous. I really appreciated that he voluntarily told me he was double-vaccinated, and that he still wore a mask anyway. He fixed the problem quickly and effectively. Great service!

I have never in my life worked with a more professional and efficient company. Brandon came exactly on time, was meticulous with his tools, kept the new house clean and knew exactly what to do.

We had many previous failed attempts to install our new Subzero fridge by Subzero's third party installation company- Brandon from Kampen came and fixed the issue in less than 15 minutes!

My refrigerator has been having an issue for the past two years. Kampen appliance diagnosed the issue over the phone and scheduled a service technician to quickly come out and fix the issue. The technician was thorough and explained everything to us. I trust that I won’t have this issue again and I would highly recommend using their service if you have any issues with your appliances.

Great service, and extremely professional. Only downside was they are expensive. Other than that Chris was extremely knowledgeable. Was in and out in 45 minutes, including a fan replacement on a built in wall oven.

Kampen Appliance services are absolutely best. Five stars. They are on time and very professional. After their technician has completed diagnostic in the late evening, the following morning Wolf appliances has called to tell that the new part of my speed owen was ordered. A very speedy service that I haven't seen before.
I absolutely recommend it to anyone and everyone.

Very professional and quality services.
I fully recommended to use Kampen Appliance Service when you had issues of your home appliances.

Very professional and conscientious service. What a pleasure to find a business that knows how to treat their clients!

I had problem with my Sub-Zero freezer ice maker. I called Kampen Appliances and appointment. Chris showed up on time and brought all the parts possibly needed for the repair. He identified the problem in just a few minutes and replaced the required part in very short time.

I was impressed with his professionalism and skills. He is friendly and respectful. Fully satisfied with the job.

I was relieved to have a quick appointment for repair of my twenty year old refrigerator, and the serviceman had the new thermostat in his truck and installed it immediately.

I was recommended to Kampen by my sales person at Tasco for a appliance check up
Great service on the phone to book appointment.
Peter arrived on time and was efficient and courteous. He also gave me a few hacks for cleaning WOLF oven and SUB ZERO fridge
I was very happy with the overall service and would use them again.
I'd also be happy to recommend them

My freezer broke down overnight. Called on Good Friday not expecting a call until Monday but I got a call back and had someone in to fix it on Monday. The company is reliable, and the service people are very knowledgeable, and courteous. The freezer was cooled to -1and functioning perfectly within 3 hours. Would highly recommend them

Excellent service. Followed every protocol. Solved the problem and gave suggestions for future proper maintenance,

Professional beyond belief had to have repairman in on his own because i was downstairs on a conference call and it went without a hitch.

I have use Kampen Appliance‘s for the last 20 years. They are VERY professional and knowledgeable.
They very often have the part that needs replacing in their trucks based on the description of the problem that you give when you make the appointment.
Highly recommend.

The service person who came to look at my oven, Peter was excellent. Very helpful and cared about ensuring I got the best service possible. I had an issue with regards to the invoicing and called in. I explained to one customer service rep about the issue and was told a manger would call me back. Manager forgot to call me and the charge was put through. I then emailed the manager who replied promptly and we spoke on the phone shortly thereafter. Brandon (the manager) was absolutely great. He explained how crazy busy it had been and apologized for not calling back earlier. He rectified everything and left a very positive impression. I would certainly recommend them, and will definitely use them again. 5 Stars for sure.

Our service person, Jim, provided excellent service. He was always on time, courteous, prepared, respectful of our home and adhered seriously to the current safety protocols regarding COVID-19. He was determined to leave us with properly functioning appliances and would work diligently until he figured out the problem. Based on the high standard of service I witnessed from Jim, I would most certainly recommend this Kampen Appliance Service.

Our technician was fantastic! He was punctual, extremely knowledgeable and was prepared with all the parts he thought he might need! He was able to complete the repair in one trip and was very friendly and had no problem explaining the problem to us! Absolutely would recommend again!

Kampen has serviced my appliances for several years now. Always excellent service. Highly recommend them.

The Technician arrived when he said that he would, was personable and very knowledgeable about the task at hand.

I would recommend Kampen Appliance Service without hesitation!

Great company, would definitely recommend. Excellent communication from the start, super professional on the phone and on the job. I just found out this is a family company and it shows, they really do good on their last name.

Your service man did not complete the scope of work he was scheduled for and left our exhaust appliance only partially functional where the unit was fully functional upon his arrival.

The technician was Edward and in my opinion was terrible.

You also charged me for the full service call where the work was performed in a sub-standard fashion.

No one responded to any of my emails detailing the service issues so we may resolve this matter professionally. The service took place two weeks ago.

The service executed is not representative of the indicated standard.

Peter Jennings the service person was fantastic- knowledgeable, efficient, professional and friendly.

We have gotten dishwasher repairs from this company twice. It has taken a long time to complete the repair both times. This time we have waited 6 weeks so far, the repair man was here for their second visit yesterday but he didn't have all the parts he needed. I don't know if they have the part available. He hasn't called. The company refuses to look into it. They are leaving it completely up to him. And tommorrow is Christmas eve, so judging by what he said yesterday we get to wait a minimum of 8 weeks until they complete the repair.

From my first phone call requesting service to completion of the repairs, Kampen kept me informed and updated on the status of the repair. Service person arrived as promised on time. Everyone I spoke to was friendly and professional. Highly recommended!

Quick professional service! Diagnosed problem effectively and parts replaced quickly! Thank you!

The service person was Shaun. He was on time, professional, knowledgeable, friendly and efficient. He fixed the issue with our SubZero fridge quickly and the problem is resolved. We highly recommend Kampen. Thanks!