Came here on a Monday in December and honestly it was so much better than I had expected. This location is top notch! Food was delicious, shared a cheese dip and ordered a steak and it was cooked perfectly the way I asked, unlike some other places that call themselves a steakhouse (I'm looking at you Mr. Mike's)
I was taken here to celebrate my birthday, and what a bitter disappointment it was! Service was mediocre food was terrible and manager was very nonchalant! Will never return here for sure!
I recently had the pleasure of dining at Kelsey's, and I cannot express enough how exceptional the service provided by Nadine was. From the moment we entered the restaurant until the time we left, Nadine went above and beyond to ensure our dining experience was nothing short of amazing.
Nadine's warm and welcoming smile instantly made us feel at ease. Her attentiveness and genuine care for her customers were evident throughout our entire meal. She was not only knowledgeable about the menu but also took the time to patiently answer our questions, providing helpful recommendations that catered to our preferences.
Her impeccable timing and efficiency in taking our orders, delivering our food, and ensuring our drinks were constantly refilled truly impressed us. Despite a bustling evening, Nadine never seemed overwhelmed and managed to provide each table with the same level of attentiveness and dedication.
What set Nadine apart was her ability to create a personalized experience. She remembered our names, engaged in friendly conversation, and took a genuine interest in ensuring our dining preferences were met. It was evident that she takes pride in her work and genuinely cares about the satisfaction of her customers.
Thanks to Nadine's outstanding service, our dining experience at Kelsey's was elevated to a whole new level. Her attention to detail and commitment to providing excellent service left a lasting impression on us. We left feeling not just satisfied with the delicious food but also grateful for the remarkable service we received.
If I were to return to this Kelsey's in particular, it would undoubtedly be because of Nadine. Her professionalism, friendly demeanor, and genuine passion for delivering exceptional service are qualities that make her an asset to the establishment. Kelsey's should be proud to have such a remarkable server like Nadine, as she embodies the true essence of outstanding customer service.
In conclusion, if you're looking for a memorable dining experience with impeccable service, I highly recommend visiting Kelsey's and requesting Nadine as your server. Her extraordinary attention to detail and genuine care for her customers will undoubtedly leave you impressed. Thank you, Nadine, for making our visit to Kelsey's truly exceptional!
Ate in on a busier night with a hockey game on and a large group celebrating their holiday party at the same time. There was a slight delay in receiving our mains as a result, but the staff were very quick to apologize for the inconvenience and offered us a complimentary dessert for the wait. Greatly appreciated!
Had their chicken wings untreated. Was good. Also had Caesar salad which was also good. You can save ten percent if you have a CAA card and also get scene points.
Great Experience. Went during a busy time, but despite we received excellent service and fast serving time. Enjoyed having my meal at this restaurant. Food was decent.
Always a family friendly place and good food. Had the wings and ribs combo and it was pretty good, the fries could've been better though, as they seemed soft (as in not crunchy) and a bit tasteless.
Good service but bad quality food. Inhouse vodka cocktail flat, fish sandwich stale and over cooked, kids meal macaroni undercooked, wings super oily. No quality control on food coming out. Unfortunate
Always a family friendly place and good food. Had the wings and ribs combo and it was pretty good, the fries could've been better though, as they seemed soft (as in not crunchy) and a bit tasteless.
Went last night with a friend for dinner, good was amazing! Got the spinach dip to share and I got the Steak n' cheese stack SO GOOD! Definitely gonna go back if I’m in the area again
Excellent experience here with a group of 20 on a Saturday night. They were organized, friendly, attentive, and the food came out quickly and was great!
Thank you Kelsey’s Woodside for hosting our corporate event on your patio this week. The food was amazing and the staff was super attentive. They even picked up champagne for us for our special celebration! Above and beyond and we are so grateful!
The steak is not good at all. Tastes like rubber and not medium well like I asked. We got grilled chicken and it was all burned. The potatoe skins were decent.
First time I've ever been asked if I'd like cheese on my nachos (shouldn't nachos come with it?). Waiter seemed like he had an off night as he dropped his glasses while serving twice. Food tastes average at best.
20 family members celebrated my mother-in-law's 92 birthday at this location today (April 30,2022). Our hostess/server Biana was amazing and very attentive to all of us. The food portions were large and very good. Looking forward to return for more wings. Thanks to all the staff for the great meal and atmosphere.
There is always really great customer service and the food always hits the spot no matter what you order. I recommend their wings on Thursday when they’re half priced!
Great place for sit-in (pre-covid). Their products are good when they're fresh.not so great on takeout. My review is solely based on IN-HOUSE services!
What a terrible experience we were there tonight for my moms birthday. The food the service everything was very bad. The fries were stale my sisters burger didn’t have anything except a patty and a bun we had to pay for the mayo and lettuce and cheese. My burger was cold. The only food we ate were the nachos and hence the one star.