Ken Shaw Lexus

Alex was very approachable and knowledgeable, this was a smooth process. He provides realistic expectations. And he does all this with a smile.

Mr. Alex, he is always trustworthy. I came cross him in another dealership five years ago, I bought my first car in Canada. I followed him to Ken Shaw to book my second car. Now my second car is ready to pick up. Although I waited for long time, I still really appreciate for his reliable service.

Excellent service! Purchased a used vehicle and Alex made the process easy and quick. Car was on the road in 2 days. Thanks Alex!

Alex Jia helped me and my dad by his new car. He's nice, not pushy and advocates for you. Will definetly go back to him when we buy another Lexus!

Overall experience is purchasing a used vehicle was excellent. This is mostly attributed to the sales person, Raphael. He was great! He was very knowledgeable and taught my wife an I a lot about the RX 450H in a very short period of time. We walked in on a Saturday morning with the intent to simply have a look at a used RX 450H but he convinced me to take one out for a ride and we were sold on the vehicle. He followed up on all his promises and more. Super guy … would fully recommend you ask for him.

The salesperson Alex Jia was very awesome. The service is very considerate. Provided us with a lot of help and professional advice. My family were very moved.

The worst experience ever. They said there was a recall on my car, they were going to fix it free. 5 mins after picking up my car, lights come on, the part they put it in was faulty. Second time around same thing! Their mechanics have no clue what they’re doing. Now I have to take my Lexus elsewhere to fix an issue they caused.
Unprofessional!

Thank to Alex Jia, I got my first car in Canada with Lexus 2023 Rx350h today. He’s very professional, knowledgeable and enthusiastic on everything I need.
If you come to Lexus, I recommend you to meet Alex Jia!
It’s a fantastic experience on purchasing a car!

Got my first car here and it is an amazing experience. Alex Jia is the sale for me and he is very professional!

Guy has major road rage problems (black hair / black facial hair in his 50s or 60s). Tailed my car in his company Ken Shaw vehicle, made threatening gestures while my 5 year old daughter was in the car. Almost rammed our vehicle. Swearing and screaming. Odd for a family run business. Do not buy from someone like this

Alex was the best/friendly/courteous/awesome/helpful Alex for us thank you so much Alex for the chocolates
Thank you ken Shaw lexus ️️️

BUYER BEWARE! These people don’t care about customer service, made a deal, left a deposit, came back two days later to finalize everything and was brushed off by the staff and the manager Simon and the salesperson kiwan (first desk on the left), don’t waste your time people, they don’t value you!

This was the best experience I have ever had when purchasing something. One thing about Ken Shaw Lexus is that they value your preference in a car. Alex Jia who is a product advisor was very helpful that he met my needs, considered my budget, explained to me very clearly from A to Z about different cars I had to choose from. I test drove all. Before I came to Ken Shaw Lexus, I had struggled with car selection and dealerships but Thank God I found Ken Shaw Lexus. My approval came through within just a day. If you want the best experience, Alex Jia is your guy. Ask for him. I am happy I’ve a luxury car now.

Alex had been of great help to us. Very professional and informative; definitely would recommend speaking to if buying from this location.

Got my car from here and i was helped by alex jia. He is very professional and got me a very good deal

10/10 no regrets for purchasing the car here. Friendly and considerate services that will meet all your needs and consulting requirements. Lastly a huge thank to Alex Jia for all help.

Got a same day approval, and the overall process was smooth. Alex jia the sales associate made me every thing easy, professional and keeps checking in if i have any questions. And yes, They offer refreshments

I bought a used lexus in this auto. Too be honest, if anyone come to this auto, you should meet Alex Jia he is the best dealer guy I ever meet. He is professional, enthusiastic, friendly, and so funny. Also, the most important thing is that he will give you a good price which is cheap you never see any auto around Toronto.
Thank your for helping me, Alex!

My dad walked away with confident and a smile on his face. All thanks to Keewan from Sales. He is the go to person in Ken Shaw Lexus Toronto. Very knowledgeable, experienced and cars enthusiast which made me and my dad to finalize the decision.
I would highly recommend him specially how well and professionally he treats his clients. We are happy we made a choice to go with Ken Shaw Lexus specially, Keewan.

Excellent service. I was working with Alex Jia. He is very patient. He give me many choice and option for me. I would recommend to come here since Alex Jia help out with my very first car purchase. I would to thanks Alex and Simon, they give me a lot of benefits. Nothing to say it's amazing service.

Great service team here! Rebecca was super compassionate in my frantic state and luckily it was just a standard affordable fix for my lexus. They have a great waiting room with wifi access which I used during the rogers internet outage of 2022 (for those reading in the future). Always feel at ease with the good folks here. 5 outta 5!

My recent purchase of a certified pre-owned vehicle from Ken Shaw was a great experience. Working with Alex Jia could not have gone any more smoothly. Alex is a gentleman who is courteous and very knowledgeable about his vehicles. The whole process was efficient and I would highly recommend Ken Shaw Lexus and Alex Jia. Thank you!

Excellent service. A couple of days ago I bought a used car from them and the service I received from Alex Jia was excellent. Efficient, follow up calls, etc. The car I bought was not even a used Lexus. It was a different make. Based on this particular experience I would highly recommend the dealership and in particular Alex for handling the transaction. Good luck.

I recently purchased a new car from Ken Shaw Lexus and the process was nothing short of a 5 star experience. The lovely ladies at the front desk were my first point of contact and they were friendly and welcoming. Alex Jia was my sales representative and he masterfully guided me through the buying process with care, understanding, patience and a side of humour. He was always available and took the time to answer all of my questions before and after my purchase. I think it's also worth mentioning that there was a hiccup during the transfer of my leased car from another dealership to Ken Shaw Lexus and the Sales Manager Brett Gooding was able to facilitate the buyout after I was told (by the other dealership) I was not 'permitted' to sell my car to anyone other than them. Brett made a few calls and it was done. He took an incredibly stressful situation off my hands and fixed it within a day. If I ever want to part with my new car I will absolutely be returning to Ken Shaw Lexus.

ABSOULTELY LOVE KEN SHAW LEXUS. I recently purchased my dream car with the help of sales associate Raymond Kan. Without a doubt the best customer service I have received and would recommend Ken Shaw Lexus to anyone looking at this brand. Thank you so much!

I wrote this review with not only a great experience but a story of relief. My car history is almost 30 years as a Ford and then Lincoln the last 6 years. Having some issues with the product and the dealership, i decided to take a leap of faith and sent a message to my closest Lexus dealership with a simple enquiry about any SUV's. Literally Lexus called and Michele Cormier my Dealer Sales Rep.called me back immediately. It was even after 5 p.m. On a Tuesday if i remember well. We made an appointment to see the SUV's available and talk. What a lovely first meeting, so relaxed and genuine. After 30 years of a different type of sales, it was a welcomed relief to hear the straight goods from Michele. I ended up going with the RX350 fully loaded and there was one last step. Michele accommodated me and that was she drove the model car in the showroom to my house to see if it fit in my Garage which was the only stumbling block i had left! It fit and i was sold. I ordered the car and waited the normal 2 months or so time in this crazy market for the Car. We set up the pick up appointment and it went so smooth and so professional. Calm, Informative and Exciting being explained the features of a car that i have invested a great deal in. Michele was and is the consummate Professional and I am so glad I took that leap of faith. What a great experience, Thanks Michele C.and Ken Shaw Lexus.

Raymond Kan assisted me with a preowned UX. Exceptional service and professionalism reflecting the brand image and Lexus level of customer service. Will highly recommend to anyone looking at this brand. People do make a difference and it's worth the drive.

Had an excellent experience with the salesman named Alex Jia. He was very accommodating from start to finish. He answered all the questions we had to ask on the 19 ES300H we bought. Hands down provided us with the best customer service I've experienced so far when buying a car. He's the man to go to, if you require a pre-owned Lexus!

My father just bought me a new car from this place and the experience from the beginning was always the best, even the product advisor Alex Jia made my experience and that of my father exceed expectations, they always gave me the best options and with good handling of information. That is why I really recommend the branch and Mr. Alex very much.

Alex was my contact person at Ken Shaw Lexus and he was very knowledgeable and offered me incredible service. I couldn't.be happier with my purchase.

Nice staff thats why i am giving 2 stars.but they didn't fix my GPS and i paid $200! They charged me and then referred me to another shop to try and fix it. Not happy

Had been looking for a while to purchase a gently used Lexus ES 350. With no success here in the Niagara area I had reached out on line to search the Lexus dealers in the Toronto area and eventually spotted the perfect Lexus at Ken Shaw. Made phone contact with Alex Jie. Told him that I was a senior living in Niagara Falls but asked if my daughter and son-in-law who live in Toronto could view the Lexus and test drive it on my behalf. Alex even offered to drive the Lexus to their residence in Etobicoke for their inspection. Within a few days a deal was struck and after multiple phone calls and emails between Alex in Toronto and me in Niagara Falls all the necessary documents were in place. Took delivery of the shiny Lexus ES 350 this past Monday and I couldn't be happier. Alex made this whole experience as stress free as possible. This young man was most polite, kind, knowledgeable, had a great sense of humour and exhibited sales professionalism at the highest degree. I would rate Alex a 5 star sales rep and would not hesitate to recommend him to all my friends. Thank you Alex for all that you did. You are the best!

Just picked up my Lexus here. Amazing experience with Ken Shaw veteran Tom Vu. He is extremely knowledgeable and friendly. Car order came quick despite covid shortage, and everything was ready to go when i came. Highly recommended

Any ones who is looking for a luxury Lexus vehicle welcome to Ken Shaw Lexus. ALEX JIA is a great PRODUCT ADVISOR,
ALEX helped me to go through all questions regarding to the vehicle (2017 Lexus ES 350).

I recently purchased a new car from Ken Shaw Lexus and the process was nothing short of a 5 star experience. The lovely ladies at the front desk were my first point of contact and they were friendly and welcoming. Alex Jia was my sales representative and he masterfully guided me through the buying process with care, understanding, patience and a side of humour. He was always available and took the time to answer all of my questions before and after my purchase. I think it's also worth mentioning that there was a hiccup during the transfer of my leased car from another dealership to Ken Shaw Lexus and the Sales Manager Brett Gooding was able to facilitate the buyout after I was told (by the other dealership) I was not 'permitted' to sell my car to anyone other than them. Brett made a few calls and it was done. He took an incredibly stressful situation off my hands and fixed it within a day. If I ever want to part with my new car I will absolutely be returning to Ken Shaw Lexus.

I’m beyond thrilled with my brand new Lexus 350 - and the entire experience! I first called and spoke to Alex Jia who not only answered all of my questions, but he asked me a series of questions that helped us understand what our options were and what our vision of the “perfect” car was. We exchanged a series of texts and emails and then drove the 125km for a test drive! A few days later, Alex drove up and personally delivered our Lexus! We’ve told ALL of our family, friends and neighbours and we will continue to purchase from this dealership! (Note: We first went to a Lexus dealership that was MUCH closer to our home but it was because of Alex that we bought from him. Customer Service was THE deciding factor for us over distance or price! Never settle for anything less than excellent service. We didn’t!) thank you Alex Jia!

I found an ad online for a vehicle listed on their lot.
Called and connected with Raymond who made sure ahead of time that the vehicle was still available and clean for a test drive before I arrived at the dealer.

Upon arrival I noticed the dealership is very clean. Raymond was very courteous and welcoming. During the test drive I did not feel pressured into buying the vehicle (I had already made my mind to purchase as long as everything checked out).

Raymond was very professional and made me feel extremely comfortable as I went through the process of trading in my own vehicle. All numbers were transparent and to the point: no extra warranty or upselling was attempted (I know a lot of people do not like this). Paper work and deposit was done that Friday and car was ready for pick up on Monday.

A week after picking up the car, Raymond reached out to follow up and made sure that there was no issues with the vehicle and to ensure that the Lexus we bought was exactly what we were looking for. There are not many dealerships that have employees that care as much as Raymond cared for our family so it was very appreciated!

Raymond embodies what we need for in the dealership sector as I have been through a couple throughout my days and there are some people that try too hard or do not care at all. If everyone could have the experience that I had during my purchase then I am certain everyone would agree with how I feel.

I would definitely come back to buy another vehicle from Ken Shaw Lexus if it is Raymond who is dealing with me! Thanks to Raymond and the Ken Shaw Lexus team! I'd give 6/5 stars if possible.

This review is on behalf of my friend Ayanle Ahmed, he was having a hard time logging into his account so he will be using mine.

Best Dealership experience I've ever had. I dealt with a young man by the name of Alex and he made everything simple and easy. I got the car I wanted in the colors I wanted in a timely manner, Daniel in Financing is also very professional and walked me through the process in a spectacular fashion. Alex in sales is an amazing guy! He was very easy to talk to and so down to earth, he was also kind enough to work around my hectic schedule and actually gave me a ride from work back to the dealership to pick up my new car, on his day off! Thank you Alex and the wonderful team at Kenshaw Lexus, you have a customer for life!

Ayanle Ahmed.

We got excellent service from Raymond. He was very friendly and very welcoming to his customers. He provided us with excellent services from the process of showing the car to the end process untill we bough the car, he was very helpful through out the whole process. I would recommend everyone to take Raymond's excellence service at Ken Shaw Lexus.

Was a 5 star rating, until they left paint marks on my car when I went for a servicing, and they kept denying responsibility.

Just bought a used RX350 at Ken Shaw and my experience from start to end was PHENOMENAL. The store is very clean and welcoming so no complains at all there. What stands out most about this dealership is its extraordinary staff. We were welcomed with respect and professionalism, as of course you would expect in any dealership. My expectations are always high when I walk into a luxury dealership but let me tell you, here at Ken Shaw my expectations were exceeded. I had the pleasure of working with Raymond Kan. This AMAZING man was very accommodating and truly a pleasure to work with. He was comfortable to talk to, he felt like a friend more than a salesman as he kept it real with us (he was transparent, where he would say everything truthfully and honestly). He is able to manage his friendly fun personality with professionalism and respect as well, which is so rare nowadays. He definitely was NOT the typical pushy salesman that gets on your nerves and lets you make irrational decisions. We felt no pressure at all. The patience he has is remarkable. We asked him SO MANY questions about the vehicle and everything that revolves around buying and selling a vehicle. He did not sigh or get impatient with us, not even once. He answered truthfully to every question, concern and nagging comments we had. Trust me, we were so annoying, but he kept cool and professional throughout. And he would just sit and wait till we discuss and answer to him. With the number of questions, we asked and the time we took to decide for every single thing would make any salesman lose his head. But not Raymond! He spent hours just talking bout the whole process and the different options we have in purchasing this vehicle. Before delivery date, he was incredibly efficient and fast in replying to my emails and calls and helped me with everything from questions, concerns, to mistakes I made. He was just patient and clearly explained everything. On delivery day, he spent a good amount of time just explaining and teaching us the technology the vehicle had, and he literally made it so easy for us by setting up everything beforehand. He just honestly felt right throughout the entire experience. I’m super grateful in this journey to have met Raymond, who went above and beyond to help my family make the right purchase. If u want a friend to help you make a great purchase at Lexus, look no further to Raymond and the staff at Ken Shaw.
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Raymond, if you’re reading this, the Deen family is grateful to have met you and delighted with the whole journey. Like u say, cheers!

Just bought a beautiful used Lexus Ls430 off Ken Shaw. Amazing service thanks to Raymond Kan and the other staff. Super friendly, very accommodating and a pleasure to do business with. I would recommend Raymond and this dealership to anyone searching for a car. Lexus' sell themselves but Raymond and the staff made the experience comfortable, professional and efficient. Thanks for the amazing ride.

Got my lexus fixed up in a timely, friendly and professional mannor. Great dealership, fantastic staff. I will be going back and furthermore, will reccomend.

We received our car pre-owned car today, a day earlier than promised. Rafael dealt the sale nicely. Thankyou Rafael

My family and I have been purchasing from Raymond Kan at Ken Shaw Lexus for many years. This is our 5th vehicle from him (in the past 20 years) and we have always been impressed by his professionalism, prompt telephone and email responses, and honesty. I know we will continue returning to Ken Shaw and Raymond for future vehicles!

I recently bought an NX Lexus. From the first day that I entered this dealership, I was treated with respect. Thank you so much Raymond. You are the best

Recently purchased from Ken Shaw Lexus and dealt with a very professional Product Advisor named Raymond Kan. His service and professionalism was outstanding. He spent a lot of time educating us on the right avenue to go about our purchase going through lease and financing options. As well he spent time going through different options regarding vehicles that would best suit our needs and family lifestyle knowing that safety was paramount for us. We are so happy to have the pleasure of dealing with Raymond and with the team at Ken Shaw Lexus. They made this purchase very smooth and especially during this pandemic kept everything safe. Would highly recommend Raymond and the Ken Shaw Lexus Dealership for all your Lexus needs!

As someone in the sales industry, my first impression wasn't a good one. I came in to transfer a warranty and while I was there, I asked the Service Dept to change a setting that can only be done at the dealership.

Instead of taking the 5mins, I was told immediately that they were short staffed and to come back another day.

Also ALL the demos in the showroom are locked. At least 2 salesman saw me tug at the door handles and did absolutely nothing. No one even got up from their seats or asked if I needed assistance.

All in all, it seemed like customer service isn't important to them. And this isn't a good sign when you're car shopping - luxury badge or not!

It's my second vehicle from the fabulous line, mr raymond kan (great customer service, goes above & beyond to help customers feel comfortable) I recommend raymond kan for his great work ethics. The lexus building is well maintained. & raymond knows his vehicles and has strong knowledge of the products.

We came, we saw, we bought a Lexus GX 460! Michelle Cormier knows this business well and made a huge effort to make sure we were happy with our deal. Our Lexus trade in, the new Lexus details, the whole transaction went so smoothly and efficiently. We drove off in our new car as very happy customers. Thank you Michelle.

Great customer service! Enrico DiFede was an excellent sales consultant. He was knowledgeable and kind. He went above and beyond to ensure all concerns were addressed. Thanks again buddy!

Great service, integrity and professionalism. Got a great deal on a used car from Raymond. He makes it happen and delivers exactly on his commitments.

I recently Leased a Lexus from Ken Shaw Lexus and had an amazing experience. Raymond Kan went above and beyond to help me. He explained all of the pros and cons to me and helped get me the best deal possible, he also threw in some Lexus merchandise and the communication with him was top notch. There was also zero pressure sales tactics and he made me feel quite at ease.
I will be a Ken Shaw Lexus purchaser for life:)

I had an amazing experience buying my RX350 from Nikita Sondhi. She is extremely friendly, professional and patient. She made sure she addressed any concerns I had and went above and beyond to make sure we were satisfied with our purchase. I have bought many cars in the past but never had such a pleasant car buying experience. I would highly recommend her.

This dealership is bar none one of the best! I had the pleasure of dealing with Michele Cormier! She went above and beyond and continues to do so. She is truly a pleasure. Her extensive knowledge on the Lexus brand was amazing. From the moment I walked in she has treated me with outstanding customer service. Between all the help selecting the vehicle that was best for me (NX won me over), to paper work, to pick up day (all that explaining) to even the follow ups there after. I can't thank her enough. If you want a Lexus you need Ken Shaw and you need Michele:)

I brought my lexus to have my daytime
lights changed to standard, the staff that took care of me was not invested in helping me out.he clearly did not know how to fix my problem but was dismissive and unwelcoming.i went somewhere else because of this.i will likely not go back there

Test driving and eventually purchasing my RX350 was an enjoyable experience. Raphael Munro was professional, very knowledgeable and always available regarding further inquiries. He also followed up after a couple of weeks on how I was enjoying the new vehicle and if I had any questions.

My SUV had a fog light pop in, I emailed them and got a service appointment right away on the same day. Their repair shop team was fantastic, the manager John took care of me and had it fixed immediately and quickly. This is the best service I have ever had from a dealership. Thanks Ken Shaw Lexus!

Oh man where do I begin? Ken Shaw has definitely surprised me with the way customers are treated. I have to admit I've been to other dealerships & have said they're all the same BUT "man oh man" Ken Shaw gets the cake.

I was treated like ROYALTY at Ken Shaw (& trust me when I say I've owned several cars & visited many dealers in my life span).

I was again very IMPRESSED by Ken Shaw when my car had a few issues from the collision department & it was promptly repaired by the Collision manager (John Bennett) & his team. I appreciate their service & they do deserve 5 stars.

This is to express my genuine, heart-felt thanks and appreciation for Andy Samaroo, Assistant Service Manager, for accommodating me for an unscheduled service on an urgent basis, for helping me with replacing my RX450 key fob battery and, as always, providing World Class service and going above and beyond! Thank you Andy, keep up the good work!

Overpriced and misleading.

I got the "free rustproofing" and when I mentioned that I got that service they said we still have to charge for inspection fee. Basically I paid for you to have my car checked even though I got the "free" rustproofing.
When I went in for my appointment I had to wait 30 mins before antone saw me even though I had an appointment.
When I got my car serviced I asked how long it would take and they said about 2 hours, 5 hours later my car was finally ready and I couldn't even get a hold of the service advisor.
To be honest there's a kia across them that was way better customer service and that not that expensive

Probably the worst dealer i have seen for sales, not sure why their sales person was being rude.you would expect more welcoming and nice behavior! Not enough smart to understand that with their customer, i will not go there for sure and not recommend to anyone.

Just purchased a used Lexus RC350 from Ken Shaw, and I was blown away by the incredible customer service I received! As soon as I visited the website searching for my dream car, I was greeted by an agent who set me up with Tabish Azadah, who then gave me a phone call right away to discuss my options. I wasted no time and came in to the dealership to test drive the car. Tabish treated me like we were already long-time friends, answered my million questions, offered me beverages from the visitors lounge, and let me see what the RC can do on the road. Tabish and Simon worked out an amazing price for me that I couldn’t pass up! Thank you so much! The best part of the whole experience, is that my used car felt like it was brand new! They made sure the vehicle was in top-shape before I took the keys, exterior and interior were show-room detailed, and I waited for the nicest sunny day to come pick up my car so I could roll down the windows and blast my favourite song on the best Mark Levinson sound system I’ve ever heard. While inappropriate Lil’ Wayne lyrics were blaring through the speakers, Tabish helped me set up all the features on the dashboard while my father was just a few feet away giving us the disapproving stare. Sorry for that Tabish! LOL. Next time I’ll choose a song with no swearing. Even after driving away in my new car, the customer service didn’t stop there! Any further questions I had, Tabish never missed a call and had an answer for me every time. This is now my 3rd Lexus that I’ve owned, and this brand never ceases to amaze me with its quality. Lexus chick for life! Thanks again Ken Shaw team! 

I service my 2015 GS350 F-Sport regularly here and they have all been phenomenal. My service advisor is usually Yolano and i have nothing but good things to say about him especially since he has gone far beyond expectations to provide me a pleasant experience here.

I must say though one person that really stood out with my whole experience here is Shameer (the service manager) who has been amazing and has helped me with the issues that my car has experienced. Trust me when i say this i have dealt with a lot dealerships in the past with my previous cars (BMW, Mercedes, Lexus, etc.) and no one has come close to the service that this Lexus dealership provides.

I could easily do my oil changes/brakes etc.at a trusted independent mechanic of mine but this dealership makes the experience worth it and I don't mind paying the extra cost due to this. I had an issue that was covered under my extended warranty and they dealt with it in a very professional manner without giving me any trouble. My words don't do them justice you have to experience the service here to fully comprehend what i'm saying.

When its time to buy another car this dealership has my business and i will remain a loyal customer to them because the experience is beyond anything I expected. Thank you for always taking care of me I appreciate it.

We just bought a car from Ken Shaw Lexus. Nikita Sondhi is an excellent sales person. She's very polite and friendly and listened to my requirement. The whole buying process was very pleasant. Highly recommended.

I would say I had worst experience with the auto collision centre. My car was damaged where they has to replace passenger rear door and quarter panel with the alignment with the bumper. I left my car for month. I never received the call that may car is ready even after one month. I called and followed it up. Then it was not repaired correctly and I told John who is the Service Manager. He marked the car where it needs to be fixed and Lawrence called and told me that car has been repaired. Now I am at Ken shaw and still the same issue. Somehow they dont how to fix the bumper. It has been 1.5 month still car has not been repaired.

I had an amazing experience buying a car from Michelle. She was very kind and wasn’t pushy at all. My family was comfortable talking to her and purchasing the car from her. So thank you!

At a separate occasion I went in for service, I was interested in the RC350 and at the time Dennis was on the sales floor. I had asked him how fast the car could go and he responded with “faster than you can handle” and left. I was shocked on how rude and disrespectful that comment was. I have been in faster cars than the RC350 and that just threw me off.

However I am still interested in the RC350 and will 100% speak to Michelle about it in the future.

The 5 stars was for Michelle and the service department

Professional, courteous, and top quality service as always. Staff are friendly, informative, and knowledgeable. Attilio was a wonderful mechanic to have work on the car. I will definitely be returning here again.

Customer service is good my dad got his car here and he is happy with it so I will get mine here to the staff are friendly

Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver.

My insurance company wanted me to bring it to a local body shop near my house but I insisted that I bring it to Ken Shaw Lexus even though it was a 40 minute drive away. I had to bought my car there as a pre-owned vehicle about a year ago.

John was the first to greet me and immediately took a look at the damage. He assured me that he will take good care of the repairs and would bring it back to OEM-like condition.

During the process while my car was in the body shop, we had to deal with issues with the insurance company and I don’t have enough words in this review to show my appreciation and gratitude for John and his team.

During the whole process, John was very patient and made sure he kept me updated on the status of the repairs even though I knew the body shop was very busy and that I was not the only customer.

Just picked up my ‘new’ Lexus back from the body shop and I am extremely happy with the workmanship and that John did exactly what he promised me he would do on day one.

Even on the final pick-up day, their body shop team members stepped up and took care of some last minute fixes that I noticed only because I am a very detailed oriented person. Nothing big but they still fixed it with no questions asked.

What I got was a repaired car that I now love even more, but Ken Shaw Lexus gained a customer and ambassador for life.

Happy Lexus car owner.

Yes, five stars for this place. Excellent customer service and everything is itemized and priced on the invoice. Great waiting area and free coffee.

Great customer service. Highly recomend Mr. Tabish. You will defenitely appreciate your business with him!

My experience with Ken Shaw Lexus has exceeded my expectations.

The level of service and time Michele C spent with me before leasing the NX300 was fantastic. She is super friendly, and patient. She really took the time to answer all my questions and really made sure I was getting the best value within my budget. I really liked how she took the time to get to know me on a personal level and made me feel super comfortable.

Tabish also went above and beyond. He did me a huge favour and picked me up when I was returning my old lease near my house and drove me back to Ken Shaw Lexus to pick up my new car in a really big snowstorm. Just the fact that he did that exceeded my expectations and shows a level of service that I never experienced before and made me feel very welcomed:)

He took the time to explain everything in detail and answered any questions I had when picking up the car.

They are both down to earth individuals and really made me feel so welcomed to the family. I LOVE my new car!