Ken Shaw Toyota

We recently purchased our 3rd vehicle from Ken Shaw Toyota, as with the previous 2 it was a pleasant experience & this time we were well taken care of by John at Ken Shaw. Ken Shaw has treated us well & we will continue to purchase our vehicles there.

The Baker Family

Very fantastic and amazing customer service and I very thankful for Bob for the help and assistance with Qas.for getting me a beautiful car with nice deal.much appreciated for both of you. God bless you.

Bought a car from Armo had an excellent experience. Armo knows his vehicles highly appreciate all his knowledge.

*Buyers Beware* Misleading kijiji/face book ads showing their. 6 to 16 months wait times for anything with 4 wheels. Wasted time driving all the way to this ghetto only to find out that I put a deposit of $1000 and wait for almost a year *Strongly not Recommended to friends/enemies*

We worked with Anthony Howell. He was friendly and very helpful. He patiently responded to our questions. He was also available whenever we called him or quickly returned our call if not available at the time.

I recently went into ken Shaw Toyota looking to purchase a used vehicle. The staff were very pushy and visibly commission geared. Upon finding a vehicle I was interested I was hoping to have a quick look at in on a hoist (vehicle was as is). The manager Matthew was adamant that the vehicle was “ easily safetied” and a look at the underside was unnecessary and wouldn’t be allowed. This was frightening to hear when “easily safetied” was the response. Needless to say I did not purchase a vehicle from them nor would I recommend anyone ever do!

If you’re shopping pre-owned cars, ask for Yusuf. He is patient, and offers the kind of customer service that has come to feel like a thing of the past. Above and beyond doesn’t begin to describe it. He is a real credit to Ken Shaw Toyota.

Xoni did a great job and was very helpful. He even came in on his day off (a friday) to deliver my car that my wife and I were really excited for. Rick who sold me the warranty was very honest and helpful, I can say that was the only warranty I ever purchased from a dealership that I feel at peace with after leaving. Kenshaw is very clean, proffessional and comfortable to be in with 3 children. I highly recommend buying a Toyota from here!

Arthur and Nore in Service were also very helpful and informative. Excellent service!

Bought a Nissan off of them recently, and it was the smoothest car buying transition ever. Rahenif helped me out through and through. I recommend Ken Shaw for all of your automobile needs.

Major thanks to Armo and Kevin!
They’ve been extremely informative, helpful and thorough throughout the entire process. I’m very happy with my purchase!

Just bought a 2015 Toyota Tacoma from Ken Shaw Toyota. Very nice dealership, and special thanks to Rahenif for being so helpful!

Bob, the salesperson and Robin the finance guy, were fantastic, they went above and beyond to secure the car I wanted. I would highly recommend this dealer.

Kevin and Matthew displayed A1 customer service and care about their customers. Thanks for hooking me up with our family's much needed second vehicle. Highly recommend.

Have always been very professional and have treated my family right with every transaction over the years!

I just found out there is an enterprise rental car inside the dealership, this is so handy!

Weird dealership won’t take a deposit over the phone, sales rep gets mad since csnt close deal and throws pen on table tried to give them a new customer for a 100 % solid sale they won’t give any discount guess management needs better training and coaching. They offer low on cars don’t give it to them consumers be aware

Ken Shaw provided an excellent service.following a string of failures with other dealerships. It was a pleasure working with them, especially Yusuf Shareqi. Thanks a lot and see you guys in few years.

Great experience. Love my new car. Paperwork was fast and efficient. I Would highly recommend.

It was a wonderful experience with my recent purchase from this dealership. Team help me really well going through the process. Thanks

Be careful about servicing your car at this dealership. Six months ago they warned me I would need to get my brakes done. Fast forward to my servicing last week and sure enough they told me I'd need to spend $800 to replace my rear brakes among other related items. Glad I got a second opinion. Active Green+Ross (on Kipling - honest operation) said there was no need to do anything for six months or longer. Wear was at most 40 to 50%. This isn't the first time this has happened. So it's either incompetence or dishonesty. Either way, I don't think I can trust them to do an oil change.

Roz and DavidW were very friendly and provided great customer service. Would highly recommend.

It was a delight and stress free deal with Manpreet. She was very helpful and diligent in her approach.

Within one week of identifying the car I wanted, she closed the deal plus offering the best professional and valuable advice.

Got my car today and I couldn’t have had it better. Thank you again Manpreet, you have indeed earned yourself a free ambassador - I’ll recommend you to anyone you wishes to get the best value for their next purchase!

Hi my name is Lucy, I was looking to buy a car for my son not knowing much about how to begin. This Gentleman who help me by the name of Rafenif Karedia was amazing he was extremely patient, kind and so helpful. I felt that I had alot of stupid questions not knowing much about cars but he assured me that's there are no stupid questions. Honestly if your looking for an honest sweet helpful person this is your guy. Thanks again Rafenif on behalf of myself and Tyler he's loving his car. Happy Friday

I wanted to acknowledge the excellent customer experience and consultation from Armo Choudhry and Manpreet Kaur at Ken Shaw Toyota. I also appreciate the time Armo spends on updating me throughout the servicing and how he explains things in detail.

Excellent service! Very relaxed, no pressure, pleasant experience.
Would highly recommend Armo

I really don’t have a good review of Ken Shaw Toyota. I booked my car for 2023 and assured to be delivered next year. But due to family problems I honestly informed them in 2 days and asked for a full refund.
They took about a week to refund back the money deducting 200$ (liquidated damages incurred) from it. They never believed in my honesty and checked if I had booked a car in my name with other dealer. I am still not happy with their service and won’t recommend my friends, family members or anyone to buy from this showroom.

I ordered a 2022 Corolla Hatchback 6MT through Ken Shaw back in March. My girlfriend and I just showed up randomly one night near closing time and Chris Jones helped us out. Picked out the colour we wanted and within about 30 minutes the deal was done. It was a low pressure and easy, transparent process, which I was really happy about. Chris was especially helpful and communicative throughout the wait period and promptly answered a whole bunch of random questions I had before delivery. Car arrived in July and the pick up process was super easy too. I haven't had to deal with the service department yet. This was my first time buying a new car and overall I'm happy with our decision to buy from these guys. Would recommend them if you're looking for a Toyota.

The salesperson was friendly and efficient. Thanks to Bob Mehra the whole process was smooth, from my original enquiry, to test driving, purchasing and picking up the car. My 'new to me car' looks great!

Came in for a Safety Certificate and was told it would take between 1-2 hours. The whole thing took over 3 hours in the end and every time I ask them how much longer I’m told any minute. Not great Ken Shaw.

I picked up my first car ever yesterday from here, it was a a used 2016 Toyota Corolla CE. I was very impressed by the service from all the staff specifically, Rahenif, the product advisor. He was super knowledgeable, helpful, patient and kind throughout the whole process. He really took the time to help me find the right car I needed. I highly recommend this place to anyone looking for new and used cars:)

Just purchased a Rav4 from Ken Shaw Toyota and the experience was amazing!

Melissa was extremely helpful in connecting me with a salesperson in order to get my deal done.

Mike was extremely helpful and kind in the whole buying process. He explained to me the steps and processes very well and was always quick to reply anytime I had questions.

I am extremely happy with my purchase and the staff at Ken Shaw Toyota, I recommend you go to them if you’re looking to purchase a vehicle.

This is the first time i owned the brand new car. I got useful advices from Mr. Tom Vu about the car. He is so nice and enthusiatic. He always listen my questions and explain details clearly. Thank you so much

I came to this Ken Shaw Toyota location for oil change and I was advised that the front brakes need to be replace and it was replaced back in November 2021. After a few weeks, I had experienced the noise whenever I was reversing back and I felt it was NOT normal. I brought back the vehicle on the multiple occasions and had a briefly conversation with Jason, he is a service manager. We had gone for road tests on a number of times, and as result he said he the noise is normal because of its characteristic of the vehicle and it is normal according to his inspection and he could NOT diagnosis those noises. The noise was NEVER resolved.
On June 8th, 2022 We had experienced loud noise, the noise is more noticeable and we recorded it. We brought it back to the dealer at 8: 00 a.m. We've addressed the noise to Jason and he listened to the video. He further advised us the front brakes need to be replace, it needs to change the front pads and the front rotors and the price is $830 more expensive.
I came into his office, he was on the phone. I wanted to make sure if he has included the discount. He stood up and said I AM DONE WITH YOU, I AM THE BOSS HERE AND I CAN SAY ANYTHING I WANT. The way he said it was very rude and unprofessional towards customers. It was clearly a VERY BAD customer service experience and he did NOT value our business. I told him that the reason, we came back is for the noise you had promised in writing that you would fit it and it was NEVER FIXED and I am extremely upset and not pleased with the services.
The owner, Paul Shaw came by and said he has the right to say it and we are human being we make mistakes. He offered me that if I take the vehicle to another Toyotal dealer to get a second opinion he would be paying for the inspection. I spent almost in total of $20,000 not inclued the price I paid for the vehicle and this is the service I get is unbelievable. PLEASE dig deep befor you decide to purchase or repair your vehicle here at this location.

I had a great experience with Manpreet as my salesperson for my latest used vehicle - even with some complications, Manpreet & Matthew got everything figured out for me:) Also very helpful lot staff, Roz was great, driving me to Minute Muffler for a quick check before purchasing. Overall very pleased with my experience, this is a great team!

Bob is one of the best sales rep that I have emailed ever dealt with. Not a pushy salesman but a well seasoned salesman who make you feel very comfortable and help you get the most value for your money. I had a small windshield chip that I noticed driving back from ken Shaw, upon informing, Matthew, Bob’s manager reached out immediately offering support. Bob as-well followed upon same multiple time. Just that I am tied up to take it back to showroom but will definitely stop by when I get a chance. Have to say, ken Shaw really value their customers. If you are a person who is far used on getting most value for your hard earned money. Look no further. Contact ken Shaw. I would say, ask for Bob. He is very helpful and on to the point. I also noticed that Paul Shaw (owner) do make a deliberate effort to reach out to or respond to any customer who share a concern through review that proves how much the Husain was care for their customer. I noticed this while going through reviews online. Great leadership Paul. All the best team KEN SHAW.

One of the staff confirmed my appointment but when i came she left and none of the staff willing to help and they acting impolite and not welcome us. What a waste of time. The worst customer services I’ve seen.

Recently bought a car from this dealership. My sales rep was Frank- definitely the best salesman I’ve met. He answered all my questions, and provided exceptional customer service. Would recommend this dealership 100%.

Roz he help me a lot he saw me at Canada tire he recommended to me for fixed my car paint so he is very kind and wonderful also very fast person I went there with him so he given to me solution quickly I'd like you say thanks Roz

I've recently moved to Toronto from the UK and my wife and I needed a car so we reached out to a number of different Toyota dealers in the GTA to start looking for a suitable RAV4.

When I contacted Ken Shaw Toyota I spoke to Rahenif. Even whilst I was in the UK he was happy to reply to my emails and help me understand my options and the process involved in purchasing a 2nd hand car in Canada.

Once we arrived in Toronto we visited the showroom to look at the various RAV4 models they had in stock. Rahenif was very polite and helpful throughout the entire process with no sense of him pushing for a sale.

We ended up getting a great almost new RAV4 from Ken Shaw and couldn't be happier with car or the service we received.

Thanks Rahenif.

Bought for the first time from here a little over a year ago. I've owned Toyotas for over 20 years but recently moved and decided to try a dealership closer to home. The purchase process was fine. The sales and delivery teams were great which is why they are getting any stars at all. I have been completely unimpressed with the service department though. I've had 4 routine services and each time (even the first! At 8k!) they try to tell me that something extra needs/should be done - all of it completely unnecessary. Totally ridiculous. I don't trust them at all now and will be driving the extra time to go back to my old Toyota dealership to get service done from now on. Very disappointing.

I would have rated my experience with Ken Shaw Lexus higher if I had based it solely on my interactions with Tony Lawrence in sales. He was professional, knowledgeable and easy-going, but the problem lies with the interaction I had with the sales manager, Mark McGrath.

I was getting a trade-in appraised and did not agree on the price they were offering (stating a 2016 LX Honda Civic with 145,000 kilometers was worth only $9.5K when market comps were in the $15K range) which is fine, dealerships have to make margins and I understand their appraisal process. I was discussing that the market was calling for much higher prices and that I didn’t think that was a fair estimate with the current prices selling online through various channels (Autotrader, marketplace and even other dealership listings) when Mark came in to help negotiate. Mark spend 20 minutes mansplaining how depreciation works, how sentimental value isn’t factored in and made me feel like I was being talked down to the whole time. His comments were incredibly condescending and he treated me like I had never heard of these concepts before. Not only do I thoroughly understand these concepts but he went on to mention that I was going to wait 6 months for the vehicle (I expected this) and that my car would be worth $2.5K less in that time, which is absurd depreciation for a 6 year old popular model like a Civic! He tried to tell me he has doing me a service by offering a “realistic value” so when I go to pick up the car in 6 months it would only drop a small amount from the appraised value. So not only did he completely miss the mark on the conversation where I just simply didn’t agree with his proposed valuation but he gave me a very strong feeling when I came to finally pick up the car he would low ball me on the final appraisal and corner me into accepting an even lower value given the strong demand for vehicles in today’s market.

Mark was heavy handed in assuming I didn’t do any research and talked to me like a woman wouldn’t know how the car industry works. He insulted me in assuming I have no knowledge of the market, stated bogus “grimy salesman” tactics (“Cars depreciate $2.5K every 6 months on average! ”) and also gave me very bad feelings of the potential poor business practices being conducted at this Toyota dealership.

I would suggest you do as I did and purchase a car elsewhere, where you will get a better price for your vehicle and better customer service!

I’d like to give a big shoutout to Wajih Shaikh. One of the best Product Advisors we have dealt with. He’s very accommodating, approachable, patient and detailed. His customer service skills are excellent in helping us to acquire our first car here in Canada. We had no idea how to transact with a dealership and he just made it silky smooth for us. No beating around the bush. Honest and straight to the point. Great job buddy! Keep up the good work and more power Ken Shaw Toyota!

Sold my car here today for the best price! Aun was amazing through out the process from our first meeting to the final handover today, and explained the process very simply for someone selling their car for the first time. Highly recommend this dealership and Aun Sayyed specifically.

I am giving this car dealership a 4 star rating solely due to their Sales Associate Kevin Wang who I give a 5+. Kevin was honest, patient, informative, answering the many questions I had and a super nice guy to to top it all off! He did not make me feel pressured into making a decision and was very understanding when I mentioned that I needed more time. A great Sales Associate who I would highly recommend seeking out if you are looking to buy a Toyota. Full disclaimer I - didn't purchase a car in the end (manager giving no wriggle room on the msrp) but appreciated my interaction with Kevin.

My husband and I are absolutely thrilled about our new car! From the moment we stepped into Ken Shaw Toyota we received nothing but excellent service. We were referred to Kevin who definitely delivered and honestly far exceeded our expectation. My sister said he would help us but we didn't realize that he would go above and beyond in that way he did. Also, Waqqas did an awesome job with the financing and providing additional services we need in order to maintain our vehicle. Thank you so much Ken Shaw Toyota. Christmas came early for us!

I was looking for a reliable car and Bob Mehra was very professional, honest, kind and helpful to me and I picked Honda Civic. I would recommend everyone to come check out this place and especially meet Bob

Manpreet was such a pleasure to deal with. She walked us through the entire process diligently and was extremely patient and courteous.
Overall, it was a great experience from enquiry till getting our vehicle. Highly recommend Manpreet and her sales expertise

I came in to sell my car and I had a great experience with Aun. He was very knowledgeable and provided a detailed and convenient experience. Overall I’m very satisfied with the service I received.

Manpreet was respectful and professional throughout the entire process. She answered all my questions in a timely manner and did not pressure me into anything.

I had a pleasure dealing at this dealership. I felt welcomed and dealt with great professionalism by Aun Syyed (sales manager) and Adriana who went extra mile to take care of my needs. I highly recommend this dealership.

I sold my Hyundai Sonata here and the process was seamless. Aun Sayyed was extremely helpful and easy to work with.:)

Kevin was extremely friendly and helpful throughout the process and it was a pleasure to work with. We are extremely happy with our purchase on our Subaru Forester. The process was great and working with Kevin made the day go smooth! Kevin is the best salesman I ever did business with and Definitely we will buy a car again from there down the road. Kevin went above and beyond and exceeded our expectations. I highly recommend reaching out to him for your next purchase.

Mr Aun help me buying my car. I am very happy dealing with this dealership even my own dealership where i bought car from was not giving this type of offer that i got from Ken Shaw Toyota. I will make sure that from now all my known ones come to this place for cars.
Thanks for such a good service i am very pleased.

Kevin Morvaridi worked with me to purchase a used car. He was professional and respectable. Our interaction was short but positive. I would go back to Kevin to buy a future car.

I recently purchased a car from Ken Shaw, and was amazed at the quality professionalism of my sales lady Manpreet Kaur. She is very patient, understanding and goes out of her way to help you get a car. I highly recommend her and anyone that I know that's looking for a car Miss Manpreet will be the first person I'll recommend. Thank you Miss Manpreet.

Michael was unprofessional and disrespectful.

I spoke to him on the phone couple days ago to book a test drive and when I got there at the store, he told me he doesn’t remember booking an appointment with me. He also asked me when did we speak on the phone? This is so unprofessional.

So after the test drive and price discussion, I asked him polity if he could write down the time for “time in and out test drive sheet ” as I had my signature there only, he responded in a sarcastic tone “ oh we don’t charge for coming late”. Like wth!
Clearly, your staff needs customer service training!

Hat’s off for the customer service and parts staffs. Great service and attitude towards customers. Reliable suggestions from parts staff.

My tire pressure light was on. Dropped into Ken Shaw as I was concerned. They were very busy. I spoke with Dave in service. He was amazing. Immediately came to my car to check the pressure. Drove it to the air pump and filled my tires and rechecked the pressure. Light went out and I was so happy to leave feeling safe. Many, many thanks to Dave, who went out of his way to help and get me on my way quickly.

That’s Ken Shaw Toyota!

Overtightened wheels nuts by more than 1.5 times of the rated torque. Broken the special mcguard key when trying to do the seasonal tire change. Will never visit this place again, if they keep such 'mechanics'. Shame on you.

"highly recommended" special mentioned to YUSUF SHAREQI & ADRIANNA AKSU, these people help me from the start with my new vehicle, very helpful and will guide you steps by steps, if you are planning for buying a new or updating your vehicles, I highly recommend these two people. MARK my word on it "They will make it POSSIBLE". GREAT JOB GUY'S! Appreciate It.

Just traded in my car for another vehicle from this location. Aun was really friendly, professional & helpful with his knowledge in this field and helped me pick the right car for me. Qas Mian was really helpful too as he helped mevget the best finance rate on my vehicle. Overall really happy with the experience

Kevin Morvaridi, Rick, and the manager treated me like family. Like a brother - and took care of my vehicular needs even though I did not purchase a Toyota. Very professional. Rick and Kevin made sure I was protected with the exact warranty I need for my circumstances and my peace of mind.

I was treated with respect and felt welcome at all times.

I will call Kevin Morvaridi first before I buy my next vehicle in 5 years or less because I know that I will be taken care of honestly by this team and will look forward to seeing them again.

We went to Ken Shaws used lot - great service, great selection! Manpreet and Kevin were great to deal with. Highly recommend as was great experience and great value

I have dealt with Ken Shaw Toyota over many years. Our most recent vehicle purchase was very seamless, the team has been very attentive and helpful, and the customer service is top notch. I am very impressed with how proactive and professional the process has been and I'm thoroughly enjoying my new car. I highly recommend purchasing your next Toyota from Ken Shaw Toyota!

Fanstastic experience. Recently just purchased a car here and the service was excellent. The man helping us was named bob. He was very polite, and straightforward. Helped us find the perfect vehicle.

Just recently bought my first car with Ken Shaw. Had a great experience, with great staff and friendly environment. Did not feel pressure to buy and being in the market for a hatchback they had a good selection of used options at reasonable prices. I worked with Yusuf and he was excellent. Highly recommend!

Thank you Manpreet Kaur in the used car Dept.at Ken Shaw for getting and selling us the Corolla last week. You had informed us this vehicle just came in and test drove the car anyway and we loved it. We also appreciated the thorough detailing of our Corolla on picking it up today. We are happy customers and wish you the best of luck.

I’ve come here twice and left happy both times. Love the free shuttle for those living local to the dealership!

Staff is very dismissive, unorganized and barely listen. One of the gentleman was rude enough to blame the receptionist for him not knowing his inventory. He asked me to look up their inventory on my phone. It felt like they couldn’t have cared less.

Recently leased a vehicle from Ken Shaw Toyota. Great experience as always. Received a great deal and service. Worked with Will on the deal and he was great from beginning to end. The process was very smooth!

My latest service experience: I left my car for tire and oil change last night at 7: 30pm. It was estimated to take 2.5 hours to complete. I requested to be called back for a pickup next morning since they told me they open at 7: 30AM. It is next day 10 am.no call whatsoever.tried calling them back 15 times in the last 2.5 hrs.no one picks up. Tried calling reception, but she just put me on hold multiple times and then puts me through to service with same result.no one picks up. I tired online with the chat.the guy jumps to help me but then does not say anything. I have to say 'hello? ' or 'Any news? ' to get him answer again. Still nothing. I am not able to go to work without a car and do not know when I will be able to do so!

I have had the collision repair center fix my car in the past and they did a good job in the past. Now for the present!

My family have just recently purchased a brand new 2019 RAV4 from Ken Shaw Toyota and would love to thank all the professionals there for making it such a wonderful and seamless experience. We would especially like to extend a mention and huge thank you to Mr. Tom Vu for being a huge part in making that experience fantastic. From the start he was very polite, patient and understanding. Bearing with all of our many questions and specific needs. He helped us at every step, making sure the process was nothing less but perfect. Any slight hiccup and he was there for us, more than happy to help us in any way he can. We would not have purchased the vehicle at all if it wasn't for him.

Everyone at Ken Shaw Toyota really went the extra mile for us, especially Mr. Tom Vu and I look forward to coming back again one day to purchase another vehicle from them in the future.

We love Toyota! And especially Ken Shaw Toyota! We just purchased a Prius C—our third Toyota and love it. Our salesman Michael Naraine was fantastic: he knew his stock, worked hard to get us the car we wanted, and in the end helped us get a fair price on our car. Thanks!

I've been buying from them for at least 15 years and I've always had a great experience. You can tell it's a family run business because they always try to do their best. Great bunch of people.

I've been doing business with Ken Shaw Toyota for a few decades now and have always been very happy with both their service and sales teams. From leasing vehicles to having a scheduled service appointment, I've never had a bad experience. Prime Example: When I was in for a scheduled service appointment last week, my husband and I were waiting in the customer lounge and my longtime leasing sales specialist Michael Naraine stopped and chatted with us about our latest car (leased in summer 2018) and if we were happy with it. It made us feel good that he took the time to talk to us.

I have been taking my Corolla to Ken Shaw Toyota for servicing for some years now. This time I decided to trade it for a new car and that is how I met Tony Lawrence. Within two discussions I had decided to go for the Prius. Tony is very knowledgeable about the different models and had an answer to every question of mine. He was very patient in explaining almost everything about Prius and handling my anxiety of going from a 10 year old model to a cool state of the art hybrid car! Everything from the test drive to the papers were arranged on time.
Thank you Tony for a stress free new car shopping experience. I loved that you even showed me the pages on the owners manual that I should read first! I highly recommend Tony to anyone looking for a fabulous experience shopping for a Toyota.
Regards, Vinita

I was a Honda customer since 2001, and just so happened into the showroom while visiting the dealership next door. I was looking to get into a Toyota, but thought it would be nearly impossible due to the long lease agreement I had with Honda. It was here that I met Michael Naraine, who worked closely with my fiancee and I over the course of several visits to make my wishes a reality. I never once felt pressured, and always felt my business was valued. At the end of it all, I was able to step into a brand new 2018 Camry and free of my worries from Honda once and for all! Thank you very much to Michael (whom I highly recommend), and the entire team who made this possible!

I had the pleasure of receiving help from Mr Tom Vu for 11 year now. I switched from Toyota to Lexus and then back to Toyota and was satisfied with the service I was provided each and every time. He was very patient and helpful with the selection of cars available and they satisfied my expectations to the fullest.

Awesome experience with Ken shaw toyota dealership. Recently bought a toyota rav4. Great environment, friendly staff especially Mr. Anwar Kamran. Anwar Kamran (sales associate) is so kind and professional with superior customer service skills. He made me a good deal and guided me well with the process. Great environment, friendly staff. Highly recommend and encourage new customers to visit ken shaw dealership toronto for an exceptional experience and am thankful to Mr. Anwar for helping me out to find a great car for my family.

The entire team at Ken Shaw Toyota is awesome. Michael was attentive throughout the whole purchase process - he got his hands on a difficult vehicle to get and did it much sooner that I thought possible. 10/10 will continue to deal with Ken Shaw and would recommend them to friends and family.

Thanks Mike and the team! Love the truck and I’ll definitely be seeing you again.

Horrible customer service. Rearranged to buy a car, wasted $60 gas money only to find out the car had been sold a couple hours prior. While talking to one of the sales rep, he informed me that this isn’t the first time such a thing has happened and that none of the cars they sell are certified and implied their cars are not reliable as they’re sold as is and don’t have any type of mechanic that checks them. Do yourself a favour and go anywhere else than here.

Thank you Paul Shaw for continuing the tradition of Ken Shaw Toyota being a most excellent Toyota dealer in Toronto in the 10 years that we have been coming to you to meet our car needs and for service.

As in our previous dealings with Ken Shaw Toyota for our past four Toyota vehicles, your leasing process to obtain our fifth Toyota was so comfortable and accommodating of our particular needs, and we thank you very much for this.

Our go-to Ken Shaw agent this time and in the past, Michael Naraine was, as he always is, so kind and professional. Also a nod to your service department, in particular Dave Bates and Nelson Verissimo, for their continued excellent customer support and car advice over the years.

Very happy here that you got us into our fifth Toyota vehicle.

Claudia Brown and Stephen Perelgut

After leasing three Toyota Corolla cars consecutively over twelve years, I was ready to buy a car, but I wasn’t going to get a Toyota. In fact, I was pretty set against it. Yes, they’re reliable, but after twelve years I was bored of them and I wanted something different. I looked at vehicles made by a number of manufacturers including Subaru, Kia, Honda, and Volkswagen. I did a lot of research, got quotes, went on test drives, and I developed my own spreadsheet to compare and contrast the information I was collecting. I was very close to making a decision when, one day, I thought it would be wise to take a quick look at the Toyota cars, just so I’d be confident that I’d looked at all my options. That’s when I met Lance Petherick at Ken Shaw Toyota. We discussed what I was looking for and the research I’d done, and his knowledge of cars and his frankness changed everything. The thing was that I had a plan. I wanted a quality vehicle that I could keep for a long time. I was looking for a car with great value, that’s reliable, affordable, stylish, and that I could get excited about. Lance pointed out that some of the cars I was looking at were fun and flashy, and some were great quality, but the Toyota Yaris had the best balance of everything I wanted. When I took out my spreadsheet and started asking my many, many questions, Lance appreciated my thoroughness and answered my questions patiently and happily, until I was totally confident in my decision. Ultimately, Lance understood what I was looking for, as well as my plan, and he guided me to the car that fit everything I wanted beautifully.

I picked up my new car yesterday; I named her Franny (aka Frances). I smiled from ear to ear as I drove all the way home last night and all the way to work this morning. I’m so happy with Franny and I’m looking forward to many wonderful years together. Lance’s knowledge, patience and guidance were invaluable, and his friendly and open demeanor made him an absolute pleasure to work with. I highly recommend visiting Lance Petherick at Ken Shaw to find a great vehicle that fits you and makes you as happy as Franny makes me!

Recently brought my car in for an oil change and detailing and the service was great as usual!

Everything was clearly explained and the pricing is fair. It's definitely not the most convenient locations for me (approx. 35 to 40 mins away) but it's the quality of service that brings me back here.

It's not to say that the other dealers aren't as good or are worse but when you find one that consistently treats you right, it makes up for the longer commute and I think the loyalty is deserved. No doubt!